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Optime Group Reviews 724

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the recruitment process smooth and comfortable. Many people highlight the exceptional customer service, noting that employees are approachable, communicative, and readily available to answer questions and provide support. The overall user experience is frequently described as efficient, easy, and positive, with many appreciating the clear communication and personalized assistance provided throughout. However, some customers also noted issues with communication, describing it as inconsistent at times, and mentioned experiencing unmet expectations. A few people reported long waiting periods without updates, only to find out the position had been filled, causing frustration and inconvenience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

User experience

Users describe positive interactions with the overall experience. Many customers report faultless and very... See more

Customer service

Clients share positive opinions on customer service. Reviewers appreciate the clear communication and... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very happy to say that my experience with optime was very positive. JACK BECK, who handled my recruitment process, was very approachable and professional. He kept in contact with me throughout th... See more

Company replied

Rated 5 out of 5 stars

Really quick to respond, nice clear instructions friendly and doesnt make you feel awkward. Positive vibes all round like going to see an old friend. Jack makes it easy to communicate and welcomes any... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Optime Group and especially want to thank Jack Beck for his outstanding support throughout the hiring process. I applied for an airport job and was amazed by how sm... See more

Company replied

Rated 5 out of 5 stars

I tend to look at reviews with some scepticism. I read the reviews here and usually I thing somebody’s mom has written their review cos it’s so nice. However I went for an interview this week and h... See more

Company replied


Company details

  1. Recruiter
  2. Employment Consultant
  3. Employment Search Service
  4. Executive Search Firm
  5. Recruitment Service
  6. Temp Agency

Written by the company

Since beginning in 2016, Optime Group has been innovating recruitment in the Aviation, Industrial and Hospitality sectors. Driven by Technology and an unrivalled Customer Service, we are committed to positively impacting the local communities we operate in. With locations including Gatwick, Heathrow and Manchester, our growing list of Clients allows us to continue to make a difference to organisations and employees nationwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

724 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A nice & relaxing recruitment office “…

A nice & relaxing recruitment office “ I spoke to a young lady called Jaime who was very helpful and knowledgeable about the line of work I was applying for and she was a very happy lady , who was clearly happy in her job

June 10, 2025
Unprompted review
Optime Group logo

Reply from Optime Group

HI Andrew,

Thank you for your kind words! We're so pleased to hear that you had a positive and relaxing experience at our recruitment office. It's wonderful to know that Jaime was both helpful and knowledgeable, and that her positivity and passion for her role came through during your interview. We’ll be sure to share your lovely feedback with her. Wishing you all the best in your application process, and thank you again for taking the time to share your experience!

All the best
Optime Group

Rated 5 out of 5 stars

Had my interview today with Jaime she…

Had my interview today with Jaime she was very friendly & helpful & made me feel at ease throughout the interview, everything I asked she answered in such a positive way so you understood everything I would highly recommend interviews with her amazing person.

June 11, 2025
Unprompted review
Optime Group logo

Reply from Optime Group

Hi Mike,

Thank you so much for your lovely feedback! We're thrilled to hear that your interview with Jaime was such a positive experience. Her friendly and supportive approach truly makes a difference, and we're so glad that she was able to put you at ease and answer all your questions clearly. We'll be sure to pass on your kind words, we wish you all the best in your new role!

Thank you
Optime Group

Rated 5 out of 5 stars

Great experience

Nice help and support

May 20, 2025
Optime Group logo

Reply from Optime Group

Thank you Iryna, for the lovely feedback!

All the best
Optime Group

Rated 4 out of 5 stars

I’ve thoroughly enjoyed working for…

I’ve thoroughly enjoyed working for Optime agency I’ve worked for both DHL and now Wilson James and the second time definitely better than first so far but staff are really helpful and informative.

May 19, 2025
Optime Group logo

Reply from Optime Group

HI Izzy,

Thank you for taking the time to share your experience! We're so glad to hear you've enjoyed working with Optime and that things are going even better the second time around. It's great to know our team has been helpful and informative throughout your journey. We truly appreciate your continued hard work and dedication, and we're here to support you every step of the way.

All the best
Optime Group

Rated 5 out of 5 stars

Jack was amazing

Jack was amazing, very professional and kind, I recommend this company any day

May 19, 2025
Optime Group logo

Reply from Optime Group

Hi Shafakat,

Thank you for your positive review! Your recommendation is much appreciated and we look forward to having you onboard!

Thank you
Optime Group

Rated 5 out of 5 stars

Commendation to Jack Beck and Daniela…

Commendation to Jack Beck and Daniela for efficiently navigating me through the airport pass process when I had previously worked for a lot of companies. Keep up the good work you and your team.

May 19, 2025
Optime Group logo

Reply from Optime Group

Hi Peter,

Thank you so much for your kind feedback! We're delighted to hear that Jack and Daniela were able to guide you efficiently through the whole process, especially given your previous experience with multiple companies.Your recognition means a lot, and we’ll be sure to pass on your commendation to both of them.

All the best
Optime Group

Rated 5 out of 5 stars

I am happy to say my experience with…

I am happy to say my experience with Optime was very positive.Jack BEck was very friendly and helpful and was as always there to help he kept in contact the whole process thank you.

May 19, 2025
Optime Group logo

Reply from Optime Group

HI Stefanie,

Thank you for your kind words! We're so pleased to hear that your experience with Optime was a positive one. Jack is a fantastic member of our team, and it's great to know he was friendly, helpful, and supportive throughout the entire process. We really appreciate you taking the time to share your feedback, and we wish you all the best in your new role!

Thank you
Optime Group

Rated 5 out of 5 stars

I have had a really good experience

I have had a really good experience with Optime.
Jack Beck made me feel at ease with every step of the process and was on hand with quick responses to any questions I had.
5 star rating definitely sums up my experience!

May 19, 2025
Optime Group logo

Reply from Optime Group

Hi Tina,

Thank you for your fantastic review! We're so pleased to hear you had such a positive experience with Optime. It's great to know that Jack made you feel at ease throughout the process and was always there to support! A 5-star rating means a lot to us, and we truly appreciate you taking the time to share your experience.

All the best
Optime Group

Rated 5 out of 5 stars

Jack was extremely friendly and…

Jack was extremely friendly and helpful! Anything I needed jack was there to help! I couldn’t have got this opportunity without jack! So a massive thank you!

May 15, 2025
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Reply from Optime Group

Hi Craig,

Thank you so much for your wonderful feedback! We're delighted to hear that Jack was such a great support throughout your journey. His friendly and helpful nature really shines through, and it's fantastic to know he made such a positive impact.We’ll be sure to pass on your kind words to him!

All the best
Optime Group

Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with Optime , and jack was very helpful and was very kind.

May 15, 2025
Optime Group logo

Reply from Optime Group

HI James,

Thank you for the lovely review, we are delighted to hear your experience was such a positive one!

Best regards
Optime Group

Rated 5 out of 5 stars

I had a great experience working with Jack …

I had a great experience working with Jack from Optime. He was consistently professional, attentive, and approachable throughout the entire process. He followed up at every stage and responded to all my questions promptly and thoroughly. I truly appreciated his dedication and support.

April 1, 2025
Unprompted review
Optime Group logo

Reply from Optime Group

HI Fatemeh,

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Jack from our Gatwick branch. His professionalism, attentiveness, and supportive approach are exactly what we aim to deliver to every candidate at Optime. We're glad he was able to guide you through the process and provide the clarity and support you needed.

All the best
Optime Group

Rated 5 out of 5 stars

I'm very happy to say that my…

I'm very happy to say that my experience with optime was very positive. JACK BECK, who handled my recruitment process, was very approachable and professional. He kept in contact with me throughout the whole process always giving solid and useful advice. Many thanks for that.
James

April 9, 2025
Unprompted review
Optime Group logo

Reply from Optime Group

Hi James,

Thank you for your fantastic feedback! We're so pleased to hear that your experience with Optime was a positive one, and that Jack supported you so well throughout the recruitment process. Jack’s approachable and professional nature, along with his thorough communication and advice, truly make him an asset to our team. We'll be sure to pass along your kind words to him.

All the best
Optime Group

Rated 5 out of 5 stars

The experience was fast and easy as I…

The experience was fast and easy as I had all required documentation. Friendly and helpful staff were always at hand to help

May 12, 2025
Unprompted review
Optime Group logo

Reply from Optime Group

Hi Efilsuver,

We Thank you for your great feedback! We're glad to hear the process was fast and easy for you, and it's fantastic to know our team was there to support whenever needed. All the best on your journey, and feel free to reach out if we can support you further!

Thank you
Optime Group

Rated 5 out of 5 stars

Honest and easy

Honest and easy. Any problems I’ve had they’ve been respectful and patient.

May 12, 2025
Unprompted review
Optime Group logo

Reply from Optime Group

Hi Danny,

Thank you for your kind words! We're really glad to hear that you've found the process honest and easy — that’s exactly what we strive for. We're here if you need anything else, and we truly appreciate you taking the time to leave a review!

All the best,
Optime Group

Rated 5 out of 5 stars

I had the pleasure of being interviewed by Jack Beck

I had the pleasure of being interviewed by Jack Beck, and it was a truly positive experience. Jack was professional, well-prepared, and made the conversation feel both comfortable and engaging. Would definitely recommend.

April 15, 2025
Unprompted review
Optime Group logo

Reply from Optime Group

Hi Thomas,

Thank you so much for your kind review! We're thrilled to hear that your interview experience with Jack was such a positive one. His professionalism, and ability to create a comfortable and engaging atmosphere are exactly what we aim for.

We truly appreciate your recommendation and wish you all the best in your journey ahead!

Thank you
Optime Group

Rated 5 out of 5 stars

Jack Beck - Interviewer - Excellent

Jack Beck my Interviewer was brilliant and patient and made me feel very comfortable as I have only ever done one interview on- line previously a few years ago.

I ended up feeling calm and collected as a result of Jack’s manner and his exceptional people skills .

May 2, 2025
Unprompted review
Optime Group logo

Reply from Optime Group

Hi Jill,

Thank you so much for taking the time to share your experience! We're delighted to hear that Jack made you feel comfortable and supported throughout the interview process, especially given it was only your second online interview.

Jack’s people skills truly do make a difference, and we're so pleased he helped you feel at ease. We'll be sure to pass along your kind words to him!

Best wishes
Optime Group

Rated 5 out of 5 stars

Top class

Top class experience, with a special shout out to Jack who is just amazing, and couldn’t have asked for a more competent person to help me on my career journey.

April 15, 2025
Unprompted review
Optime Group logo

Reply from Optime Group

Hi Lee,

Thank you so much for your fantastic review! We're thrilled to hear that you had a top-class experience and that Jack made such a positive impact on your career journey. He truly is a valued member of our team, and we’ll be sure to pass along your kind words to him.

Best wishes
Optime Group

Rated 5 out of 5 stars

Jaime she is very professional…

Jaime she is very professional ,friendly and ,helpful if you need anything she is always there for you,from the day of the interview up to the first day of training that she met us at the airport and took us to the training,was a pleasure to meet such a professional,friendly person.

March 31, 2025
Unprompted review
Optime Group logo

Reply from Optime Group

HI Jose,

Thank you for the kind feedback regarding your recruitment experience in Gatwick! We are delighted to hear that it was made such a positive one by Jaime in particular. Making sure our workers feel supported throughout their journey is super important to us! we wish you all the best in your new role.

Thank you
Optime Gorup

Rated 5 out of 5 stars

Jaime s recruitment skills were…

Jaime s recruitment skills were exceptional.... from start to finnish, she was very professional and excuted the whole interview very well .

January 21, 2025
Unprompted review
Optime Group logo

Reply from Optime Group

HI Frank,

Thank you so much for your lovely feedback about your recruitment experience, we will make sure to pass on your feedback to Jaime!

Best Wishes
Optime Group

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