Optimum Nutrition UK Reviews 

124
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting superior recovery and positive health impacts. Many reviewers highlight the excellent taste and easy mixability, often finding the products light on the stomach compared to other brands. The delivery service is frequently described as fast, efficient, and prompt, with many appreciating next-day options and good overall service. However, some customers also noted significant issues with order fulfillment and delivery, including parcels not arriving, being sent to wrong addresses, or being returned to the sender. A few other people also felt that product packaging was inadequate, leading to damaged or torn items and concerns about product contamination. Additionally, some reviewers experienced specific product quality concerns like visible lumps, unpleasant smells, or unwanted artificial colorings.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the high quality, great... See more

Quality

Clients share positive opinions on quality, consistently praising products for their high standard, fantastic... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising its efficiency, rapidness, and... See more

Order

Customers had ambiguous experiences with order, with many reporting positive experiences, noting that... See more

Service

Customers consistently note positive experiences with service, often describing it as professional, great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just bought the new clear protein (incentivised by the free creatine). Good change from whey with a nice clean taste. Originally looking to buy Gold Standard but at nearly £100 a tub that was a no go.... See more

Rated 5 out of 5 stars

I don’t usually leave reviews. However, from someone who has constant gut issues, this is the only whey I’ve found (so far) which is the easiest on my stomach. Even whey isolate from USN etc hits my s... See more

Rated 5 out of 5 stars

Super fast delivery, next day now! Products are great, lots of choices and flavours to choose from. From a leading nutrition and performance brand, I wouldn’t expect anything else, that’s why I don’t... See more

Rated 5 out of 5 stars

Great flavour, mixes well without leaving any lumps like some other brands. I find that going a little bit bigger on the scoop size adds to the consistency and flavour. Morning after a heavy sessio... See more


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Sports Nutrition Store

Written by the company

Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.


Contact info

4.0

Great

TrustScore 4 out of 5

124 reviews

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4.0

All reviews

(124)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

I must said this product i strongly…

I must said this product i strongly recommend every week i need to make a new hole to my belt , i loosing my belly, feeling full , give strenght in the gym , absolutely 10/10 and before my protein and pum is finish i will order new one , also delivery take only 2 day no drama and you can track

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great flavour

Great flavour, mixes well without leaving any lumps like some other brands.
I find that going a little bit bigger on the scoop size adds to the consistency and flavour.
Morning after a heavy session and taking the drink has made a big difference, no more aches & pains.
Would recommend over other brands.

January 12, 2026
Unprompted review
Rated 4 out of 5 stars

Resolved Eventually, but Poor Communication

Update : Optimum Nutrition has now responded and issued a refund. However, this response came after nearly a month of silence and only after the issue was escalated publicly.
While the refund resolves the payment, the delay in addressing a food quality and safety concern is disappointing. Customers should not have to rely on public reviews to receive basic support or clarification about whether a product is safe to consume.

I ordered Protein Isolate directly from Optimum Nutrition website uk (Order #ON272682). The product I received had visible lumps, which immediately raised concerns about moisture exposure and product safety.
I contacted customer support and was asked to share photos, which I did promptly. Since then, there has been no response at all, despite multiple follow-up emails over more than a week.
This is not just a service issue — it’s a product safety and quality concern. Until confirmed safe, the product cannot be consumed, and the lack of communication is unacceptable from such a reputed brand.
Very disappointed with the after-sales support. I expected much better accountability and professionalism.

December 10, 2025
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Thank you for contacting us and sharing your concerns. We sincerely apologize for the inconvenience caused.

To investigate this properly and escalate the matter, we kindly ask you to contact our customer service.

Once we receive these details, we’ll be able to advise you further and take the necessary steps to resolve this for you.

We appreciate your cooperation and look forward to assisting you promptly.

Rated 5 out of 5 stars

Exemplary customer service

Can't fault the product, nor the service. Prompt delivery and an issue resolved quickly, without fuss and to a level of service that made me take note - in a good way.

Won't hesitate to buy directly from now on. A standout example of customer service and a very happy customer

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Flavour 2/10

Flavour 2/10. Doesn’t mix well with water or milk. Have to blend for smooth taste. They don’t do refunds. A LOT of money wasted. Won’t be buying from them again. Product smells like raw chicken.

November 30, 2025
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Thank you for sharing your honest feedback. We’re sorry to hear that you were disappointed with the product and that it didn’t meet your expectations in terms of taste, smell, and mixability.

Taste perception can vary from person to person, however concerns about smell or product quality are something we take very seriously. We would appreciate the opportunity to review this further and clarify the situation with you.

If you haven’t already, please contact our customer service team directly and provide your order number and the batch number printed on the product. This will allow us to investigate the matter properly and see how we can support you.

We regret that your experience was not a positive one and thank you for taking the time to share your feedback, as it helps us improve.
Kind regards

Rated 1 out of 5 stars

Horrible

Horrible, never got my package, cant reach out and doesnt answer on Facebook, will n’y on Amazon next time

November 13, 2025
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

We’re very sorry to hear about your experience and understand how frustrating it is when a package doesn’t arrive and you feel unable to reach us.

Please be assured that our customer service team is happy to look into your case and support you. We kindly ask you to contact us directly via our official support channel and include your order number so we can investigate the issue as quickly as possible.

We sincerely apologize for the inconvenience and would appreciate the opportunity to resolve this matter for you.

Kind regards

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