Very happy so far about Optimus client service. I give 4 stars and not 5 only because I had to wait 4 weeks to open my trading account,but this was not their fault,it was the broker that needed additi... See more
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Review summary
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Customer support is exceptional. But they lack in one place for everything approach like Ninjatrader for example - account info, Risk management, software links, subscription and so on everything in o... See more
Company replied
Great customer service. Platform integrations are good. Need ACH option for withdrawals, which resulted in 4 stars only.
Customer service was good. They responded well and on time to my my account opening request.
Company replied
Company details
About Optimus Futures
Written by the company
About Optimus Futures
A futures brokerage built for serious traders.
Optimus Futures provides active traders with the tools, technology, and support they need to trade futures markets with confidence. We combine institutional-grade execution with transparent pricing and personalized service.
Try Optimus Flow Free Open an Account
Trade your way, on any device.
Whether you're trading E-mini S&P 500, Crude Oil, Gold, or any futures market, Optimus Futures gives you access to professional-grade platforms that work seamlessly across desktop, web, and mobile. From Optimus Flow to web and mobile trading and TradingView—choose the platform that fits your trading style.
Competitive Discount Pricing.
We believe in straightforward, competitive pricing. Our discount commission rates and low day trading margins are designed to help active traders. No hidden fees. No surprises. Just transparent pricing built for volume traders.
Platform-agnostic support. Trader-first service.
We're not tied to a single platform—we support the tools you want to use. Our team of experienced professionals is available to help you navigate markets, optimize your setup, and answer questions when you need us most.
Get started in minutes.
Join thousands of futures traders who trust Optimus Futures for reliable execution, competitive pricing, and exceptional support.
Open Your Account Try a Free Demo
Want to discuss your trading needs?
Our team is here to help you find the right platform, pricing structure, and margin requirements for your trading volume and strategy.
Contact info
1200 N Federal Hwy Suite 300, 33432, Boca Raton, United States
- (800) 771-6748
- support@optimusfutures.com
- optimusfutures.com
4.1
Great
175 reviews
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Optimus Futures
Thank you for sharing your positive experience with our team! We take pride in providing friendly and helpful service to all our clients at Optimus Futures. Your satisfaction is important to us, and we aim to maintain this high standard of service in all our interactions. If you need any assistance with futures trading in the future, our team is always here to help.
Best,
Optimus Futures
Fixing problems
I've been trading with Optimus Futures for over a year. I've had a great experience for the most part. I started having issues with a few things, however, the owner and team helped me resolve them. I really feel they care about their customers and done everything they could to resolve the issues.
October 31, 2024
Reply from Optimus Futures
Thank you for taking the time to share your experience with Optimus Futures. We truly value your feedback and continued trust in us over the past year.
Trading has many components, and we understand that issues can arise. We're glad we were able to work together to resolve the challenges you encountered. Our team is committed to supporting our traders and finding solutions when problems occur.
Your satisfaction is our priority, and we appreciate your recognition of our dedication to our customers. We look forward to continuing to serve your trading needs.
Thank you again for choosing Optimus Futures
Best,
Optimus Futures
Excellent Customer Service
I am thoroughly impressed with the outstanding customer service I received from Optimus Futures. Matt was incredibly responsive, knowledgeable, and went above and beyond to ensure my questions and concerns were resolved quickly.
October 3, 2024
Unprompted review
Reply from Optimus Futures
Thank you for taking the time to share your experience with Optimus Futures! We're delighted to hear about your positive interaction with Optimus Futures. It's lovely when our team members are recognized for their dedication to providing outstanding service.
Our goal is to ensure that every client receives the same level of attentive, knowledgeable support.
Thank you for choosing Optimus Futures; we look forward to continuing to serve your trading needs!
Best,
Optimus Futures
Slooooooow customer service
Slooooooow customer service. Chat is a dumb bot and doesn't provide a chat with real agent. Poor email response time. Look elsewhere. They also have subpar ratings on Tradingview also compared to other futures brokers. Now I have an idea why.
October 1, 2024
Unprompted review
Reply from Optimus Futures
We sincerely apologize for your frustrating experience with our response times. While we offer automated chat for basic inquiries, we provide multiple direct support channels for our clients - including immediate live phone support at the number listed on https://optimusfutures.com/contact.php. We encourage you to call us directly for the fastest assistance.
Regarding TradingView, our current rating is 4.1 out of 5, with most reviews being very positive. However, we take all feedback seriously, including yours, as it helps us continue improving our services.
If you still have any unresolved issues, please call or contact us so we can personally ensure your concerns are addressed promptly.
Thank you for taking the time to share your experience. We're committed to providing excellent service to all our traders and welcome the opportunity to improve our service.
Best,
Optimus Futures
Optimus Futures is hands down the best…
Optimus Futures is hands down the best futures trading platform and broker I've ever worked with. The tech is robust, margins and fees are low and they have the best support I've experienced with any platform.
May 1, 2024
Reply from Optimus Futures
Thank you for such a glowing review! We're truly honored by your kind words about our platform, competitive rates, and support services.
Our team diligently works to provide traders with the best possible combination of robust technology, competitive pricing, and responsive support. It's incredibly rewarding to hear that these efforts have improved your trading experience.
Thank you for choosing Optimus Futures as your broker. We remain committed to maintaining these high standards and serving your trading needs.
Your satisfaction is what drives us to keep improving!
Best,
Optimus Futures
Great Interaction with TradingView and AWESOME Customer Service!
I have been using the platform for quite some time now and found Optimus Futures' level of customer service 'top notch'! I get immediate response for any questions that I may have. There have been no glitches between the interactions of Optimus Futures working via the TradingView platform which is what I was ultimately looking for within a company. And the use of their bracket technology when making quick and accurate trades have made life easier as well. Thanks Optimus Futures!
April 23, 2024
Unprompted review
Reply from Optimus Futures
Thank you for taking the time to share your excellent experience with Optimus Futures! We're particularly pleased to hear about your seamless experience with our TradingView integration and bracket trading technology.
Your feedback about our customer service being 'top-notch' means a lot to us. Providing responsive, quality support is a core priority for our team. We understand how critical quick responses and reliable technology are for traders, and we're glad we've been able to deliver on both fronts.
Comments like yours about the smooth platform interaction and bracket technology functionality are precious as they help other traders understand the practical benefits of our services.
Thank you for choosing Optimus Futures as your broker. We look forward to continuing to provide you with the high level of service and technology you've come to expect!
Best,
Optimus Futures
Best Futures broker
Excellent customer service with low commission trades. No matter the size of your account you get treated with care and respect. The president of the company took time out to talk to me to get feedback about my experience. They care.
April 15, 2024
Unprompted review
Reply from Optimus Futures
Thank you for sharing your positive feedback on your experience with Optimus Futures. We are delighted that our commitment to providing excellent customer service and competitive commission rates has met your expectations.
It is particularly heartening to hear that you felt valued and respected, regardless of your account size. We believe every client deserves attentive and personalized service, and your comments affirm that we are on the right track.
We are also pleased you had the opportunity to speak with our president. His involvement is a testament to our dedication to genuinely understanding and enhancing our clients' experiences. Your feedback is invaluable to us as we strive not only to meet but exceed your expectations.
Thank you once again for choosing Optimus Futures. We are grateful for your trust and look forward to continuing to serve you with the care and respect you deserve.
If there is anything else we can do to assist you with your trading journey or further enhance your experience, please do not hesitate to let us know.
Best,
Optimus Futures
www.optimusfutures.com
Integrates flawlessly with TV
Integrates flawlessly with Tradingview. Matt has been very helpful and they are very responsive when you have a question. I would definitely recommend to give them a try.
April 5, 2024
Unprompted review
Take your money and run away
Take your money and run away. I'm not here to hear a rebuttable from the company. I just don't want anyone else to go through what I went through.
Too many things went wrong on this one for me to where I had to pull my money out. Something is very fishy with this company.
1) POOR WEBSITE - I applied for my account to be opened with STONEX but my account was processed to be with IRONBEAM. By the time I caught it, it was too late and their service reps refused to transfer my account. The woman on the phone is very rude and I don't know why she works customer service if she doesn't know how. On the website, it says $0.75 for commission costs and its not true either.
2) Poor platform - I ended up using Optimus flow platform. It is a POS. This software has to much bugs. I complained several times with my order entry getting filled improperly, and they blamed me as I "owe" the trades. There is one incident that an outage occured, and I got filled not my intended entry price but I got filled at the stop price bracket order. How in the world does that happened? Again - I was told I'm responsible for that. NOT ACCEPTABLE. Instead they offer to refund my commission cost and offered me to get another data package. My background is in Electrical Engineering, how does a data package will fix this? The guy over the phone threw some mumbo jumbo jargon (oh its the API, BS. I wonder if he even know what API means before googling it), and I had to listen to that... It was painful. I had a lengthy conversation with him how the P/L table does not update in real time and he knew that was an issue and I was asked to manually calculate. What? Are you serious? Really? Just toss this SW out the window. It's junk. I need to write a separate review on the software alone and filing a formal complaint.
3) RUDE customer service - I finally had it and decided to close my account. I called them to close the account, and remember that rude woman I told you about in #1? Well, she told me to call IRONBEAM directly. I was suspicious thinking how would IRONBEAM even know me if I went through an introducing broker? Isn't that what introducing broker is for? Low and behold, I followed as I was advised, and sure enough, I got someone from IRONBEAM screaming at me and made me feel like an idiot for even calling them. So I called OPTIMUS back, and the same woman picked up the phone, and I told her what I went through and at that point she finally processed my account to be closed. Talk about OPTIMUS wasting my time. NEVER AGAIN.
Bottom line - there is no accountability with this company. I was blamed for everything on their bad software not working properly. NOT ACCEPTABLE.
Full disclosure, I did have losers in my trade that I will take responsibilities for. I know which ones they are. 3 trades that are "faulty" is way too many for me.
January 4, 2024
Unprompted review
Rock Solid
Exceptional support and a rock solid connection has been my experience. I evaluated Optimus Futures against some larger competitors and the competitors suffered from constant connection and latency issues. The tools offered from Optimus Futures and supporting documentation are also very well done. I've been able to switch to the provided journaling tool which was an another additional cost savings.
February 27, 2024
Reply from Optimus Futures
We are extremely grateful for the feedback you shared with us. It brings us great joy to hear that your experience with Optimus Futures has been positive and that you have found our support exceptional. We take pride in providing a rock-solid connection, particularly when compared to larger competitors.
Our team works tirelessly to ensure that our clients have reliable and efficient trading environments. We understand that connection and latency issues can have a significant impact on trading outcomes, so we have made it our mission to address those concerns. We are delighted to hear that our efforts in this area have been successful for you.
We are also pleased to hear that our tools and supporting documentation have met your needs and standards. Our goal is to provide comprehensive resources that enhance our clients' trading strategies and operational efficiency.
It's great to know that you have been able to utilize the journaling tool we provide, resulting in additional cost savings. We believe in offering value-added services that can make a tangible difference in our clients' trading journeys.
Thank you for choosing Optimus Futures and for sharing your experience with us. Your success is our top priority, and we are committed to continuing to support your trading endeavors with the high-quality service you've come to expect from us.
If there is anything else we can do to assist you or further enhance your experience, please don't hesitate to contact us.
Best,
Optimus Futures Support
www.optimusfutures.com
Great platform
Great platform. Fast execution. Better commission rates. I wish they have a referral program because I have referred more than a dozen individuals / companies and didn’t get anything in return except for two words, Thank you!
February 27, 2024
Reply from Optimus Futures
First and foremost, we would like to express our genuine appreciation for your enthusiastic endorsement of Optimus Futures, highlighted by your referral of individuals and companies to our services. Your support plays a crucial role in our growth and is deeply valued.
We understand your thoughts regarding the referral process and would like to clarify our position. As a licensed brokerage, we are subject to strict regulations, including those that pertain to compensating for referrals. These regulations are in place to maintain the integrity and fairness of the financial markets. As such, we must adhere to them closely, which unfortunately means we cannot offer financial rewards for ongoing referrals.
However, we want to make sure that you know that the trust and support you and other clients place in us by referring new customers do not go unrecognized. The growth we achieve through referrals allows us to reinvest in our business, continuously improving the trading platforms, enhancing our journal features, and enriching our service offerings. This reinvestment aims to provide you and all our clients with an increasingly sophisticated trading experience.
We hope this explains our position and shows you that your efforts to support Optimus Futures contribute greatly to our collective success. Every referral helps enhance the services and tools available to you and our trading community.
Again, Thank you for your understanding and support and for choosing Optimus Futures. We're committed to delivering excellence in all we do and finding new ways to improve your trading experience.
Best,
Optimus Futures
Great Company, Amazing Team
Optimus futures is one of the best companies in the sea of brokerages. They have a great platform and reasonable rates, but the thing that makes the biggest difference is the team and the level of support they provide. The team over at Optimus is top notch. They not only help you get started with great guides and videos, but they are also responsive over email and seem to genuinely want to help. I had a great experience and I would recommend this brokerage to anyone and everyone.
February 5, 2024
Reply from Optimus Futures
We are deeply touched and grateful for your generous feedback. Hearing that Optimus Futures stands out as one of the best in the brokerage industry, thanks to our platform, rates, and, most importantly, our team's support, is the highest compliment we could receive.
Our team's dedication to providing exceptional guidance, from comprehensive guides and videos to responsive email support, is driven by a genuine desire to assist our clients at every step of their trading journey. Knowing that this effort has positively impacted your experience with us is incredibly rewarding.
Thank you for acknowledging the hard work and passion of our team. Your recommendation means the world to us, and we're inspired to continue delivering the level of service that you and all our clients deserve.
We're here for you whenever you need support or have questions, and we look forward to continuing to be your chosen brokerage. Your success is our success, and we're excited to be part of your trading journey.
Again, Thank you for choosing Optimus Futures and for spreading the word about your positive experience. We're committed to maintaining the high standards that have earned your trust and recommendation.
Best,
Optimus Futures
with Optimum over a year and I have not…
with Optimum over a year and I have not complaint at all,great rates,great customer service.
Jake goes way and beyond!
February 5, 2024
I was new with Optimus Futures last…
I was new with Optimus Futures last year and I had many questions about the setups, connecting, funding etc. To much to name them all here. I mostly had contact with Jake Montag he was really wonderful and patient with my questions. The software from this company also offers better solutions with access and datafeed than a local European broker. So they named it correctly with the name Futures.
April 3, 2023
Reply from Optimus Futures
Your kind words genuinely touch us, and we are thrilled to hear about your positive journey with Optimus Futures, especially as you navigate the initial stages of setup, connection, and funding last year. It's wonderful to know that Jake played a significant role in making your experience smooth and satisfying. We value his patience and dedication to assisting our clients highly, and your recognition of his efforts is greatly appreciated.
We're also delighted to learn that our software and its capabilities, including access and data feed options, have met and exceeded your expectations, offering you a better solution than local European brokers. Our aim with Optimus Futures has always been to provide our clients with superior tools and services that truly live up to the name "Futures," and it's heartening to see this reflected in your experience.
Thank you for choosing us for your trading needs and for taking the time to share your thoughts. We're committed to continuing to provide you with the high level of service and support you've come to expect. Should you have any more questions or need further assistance as you continue your trading journey, please don't hesitate to reach out to Jake or any member of our team.
We look forward to supporting your success in the futures market for many years to come.
Best,
Optimus Futures
Great Customer Support
The customer support team at Optimus Futures has been very helpful to resolve any issues I have encountered. For any inquiries I presented, I was provided a timely response and with clear guidance to address my question - this includes addressing follow-up questions.
November 5, 2023
Reply from Optimus Futures
We’re incredibly appreciative of your positive feedback regarding the customer support team here at Optimus Futures. Knowing that you’ve received helpful, timely, and clear guidance for all your inquiries truly warms our hearts. Our support team is dedicated to ensuring that every question, including any follow-ups, is addressed thoroughly to provide clarity and resolution for our clients.
Your satisfaction and seamless trading experience are our top priorities. It’s reassuring to hear that our efforts to provide responsive and comprehensive support have effectively resolved the issues you’ve encountered.
If you have any questions or require further assistance, please remember that our team is here. We are committed to continuing to offer the level of support you’ve come to expect from us.
Thank you once again for choosing Optimus Futures and for taking the time to share your experience. We look forward to supporting your trading journey in every way possible.
Best,
Optimus Futures
I honestly never had any issues with…
I honestly never had any issues with the software and they're very quick to follow up with any questions I've had. Helpful and overall my experience has been great.
February 1, 2024
Reply from Optimus Futures
Thank you for sharing your experience with us at Optimus Futures. It's incredibly gratifying to hear that you've had a great overall experience and have found our trading software reliable and efficient.
We're also delighted to know that our team's responsiveness and helpfulness in addressing your queries have met your expectations. We take great pride in providing quick and effective customer support, and feedback like yours motivates us to maintain these high standards.
Your satisfaction is our top priority, and we're thrilled to have been able to contribute positively to your trading journey. If you have any more questions or need further assistance, or if there's anything we can do to enhance your experience with us, please don't hesitate to reach out.
Thank you once again for choosing Optimus Futures and for your kind words. We look forward to continuing to provide you with exceptional service.
Best,
Optimus Futures
Always a good experience
I decided to switch platforms and data feeds, and Jake helped me make it a seamless transition, doing a great job helping me as always.
January 24, 2024
Reply from Optimus Futures
We're truly grateful for your feedback and thrilled to hear about your consistently good experience with Optimus Futures. Your decision to switch platforms and data feeds is a significant one, and we're delighted that Jake was able to facilitate a seamless transition for you.
Jake's dedication to providing exceptional service and ensuring that our clients have all the support they need is a key part of what makes our team special. We’re glad that his efforts have made a notable difference in your trading journey.
We are committed to maintaining this level of service and support, so if there’s anything more you need as you continue to explore the new platform and data feeds, please don’t hesitate to reach out. We're here to assist with any questions or further support you may require.
Thank you once again for choosing Optimus Futures and for sharing your positive experience. We look forward to continuing to serve you with the same high standard of care and professionalism.
Best,
Optimus Futures
Good platform with good customer service
Mainly use their OptimusFlow trading platform. Overall good user experience and is updated fairly regular. Been using it for roughly a year now and have not experience any major issues.
They do provide some additional services like journal, news stuff, etc. Only use journal and this adequate.
Customer service is overall quick and knowledgeable.
January 27, 2024
Reply from Optimus Futures
We are grateful for your feedback and delighted to hear about your positive experience with our OptimusFlow trading platform. It's encouraging to know that you've found the user experience to be satisfactory and that the regular updates have contributed to a seamless trading journey for you over the past year.
Your mention of the additional features like the journal and news services is greatly appreciated. We aim to provide comprehensive tools to enhance our clients' trading strategies, and it's wonderful to hear that you find the journal to be a useful component of our platform.
We are also pleased to know that your interactions with our customer service team have been positive, marked by quick and knowledgeable responses. Our team is dedicated to offering prompt and effective support to address any inquiries or issues our clients may face.
Thank you for choosing Optimus Futures and for taking the time to share your experience. If there's anything more we can do to assist you, or if you have any further feedback or suggestions, please don't hesitate to reach out. We are here to support you.
Best,
Optimus Futures
New FCM review
New to the broker. Great service so far and really like them. No complaints and I really enjoy learning the platform. Great videos that explain the platform and concepts. Professional staff that listen and get it. They know trading. It's just a small thing, but it makes a big difference for clients navigating the new platform and waters. Keep up the great work team. I'm still dialing in my tools, but coming coming from TDA TOS full time...wow the details here at Optimus are so THOUGHTFUL. You can tell this firm was started by a trader and made for traders.
Really professional work quality from the top down and it shows. Thanks again team. Haven't met the founder but from everyone else I've interacted this company certainly has strong roots a future with some serious igniting volume.
January 19, 2024
Customer service helped greatly
January 19, 2024
Reply from Optimus Futures
Thank you for sharing your positive experience with our customer service team at Optimus Futures. We are delighted to hear that you found our assistance to be greatly helpful. Our team is dedicated to providing supportive, efficient, and comprehensive service to ensure the best possible experience for our clients.
If you have any more questions, need further assistance, or have any suggestions on how we can enhance our service, please don’t hesitate to reach out. We are here for you and committed to supporting your trading journey every step of the way.
Thank you once again for choosing Optimus Futures and for your kind words. We are excited to continue servicing you.
Best,
Optimus Futures
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