Very happy so far about Optimus client service. I give 4 stars and not 5 only because I had to wait 4 weeks to open my trading account,but this was not their fault,it was the broker that needed additi... See more
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Customer support is exceptional. But they lack in one place for everything approach like Ninjatrader for example - account info, Risk management, software links, subscription and so on everything in o... See more
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Great customer service. Platform integrations are good. Need ACH option for withdrawals, which resulted in 4 stars only.
Customer service was good. They responded well and on time to my my account opening request.
Company replied
Company details
About Optimus Futures
Written by the company
About Optimus Futures
A futures brokerage built for serious traders.
Optimus Futures provides active traders with the tools, technology, and support they need to trade futures markets with confidence. We combine institutional-grade execution with transparent pricing and personalized service.
Try Optimus Flow Free Open an Account
Trade your way, on any device.
Whether you're trading E-mini S&P 500, Crude Oil, Gold, or any futures market, Optimus Futures gives you access to professional-grade platforms that work seamlessly across desktop, web, and mobile. From Optimus Flow to web and mobile trading and TradingView—choose the platform that fits your trading style.
Competitive Discount Pricing.
We believe in straightforward, competitive pricing. Our discount commission rates and low day trading margins are designed to help active traders. No hidden fees. No surprises. Just transparent pricing built for volume traders.
Platform-agnostic support. Trader-first service.
We're not tied to a single platform—we support the tools you want to use. Our team of experienced professionals is available to help you navigate markets, optimize your setup, and answer questions when you need us most.
Get started in minutes.
Join thousands of futures traders who trust Optimus Futures for reliable execution, competitive pricing, and exceptional support.
Open Your Account Try a Free Demo
Want to discuss your trading needs?
Our team is here to help you find the right platform, pricing structure, and margin requirements for your trading volume and strategy.
Contact info
1200 N Federal Hwy Suite 300, 33432, Boca Raton, United States
- (800) 771-6748
- support@optimusfutures.com
- optimusfutures.com
4.1
Great
175 reviews
Replied to 81% of negative reviews
Typically replies within 1 week
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My experience withService Excellence with Room for Technical Improvement the Optimus trading…
My experience with the Optimus trading platform has been mostly positive, especially highlighting the excellent customer service both in the live chat and in the Optimus forum. This personalized and efficient customer service has been a key point in my satisfactory experience. In addition, the platform, based on Quantower, stands out for its usability and functionality, ranking among the best I have tested.
However, I would like to point out a few areas where I think Optimus could be improved. I have noticed that the Optimus Flow version is often outdated compared to the most recent version of Quantower. For example, as of today, January 25, 2024, the available version of Optimus Flow is 1.136.1, while Quantower is already at 1.137.12. This difference in updates concerns me, as it could mean not having access to the latest enhancements and features.
In addition, I have experienced some delays in resolving bugs, sometimes more than a week, which is especially problematic when it comes to critical bugs. This is something I have noticed mainly in the backtest&optimize functionalities, where a bug can significantly delay the development of trading strategies. Sometimes, after an upgrade, it is unclear whether the functionality I was using before will continue to work properly. This can be quite frustrating and affects my trading efficiency.
Despite these issues, I still rate the platform positively for its competitive pricing, which I consider a strength compared to other options on the market.
I hope that this feedback will be taken into account and contribute to further improve the Optimus experience, thus reinforcing its position as a leading trading platform in the market.
January 25, 2024
Reply from Optimus Futures
Firstly, we want to express our sincere gratitude for your thoughtful and detailed feedback on your experience with the Optimus trading platform. It is especially heartening to hear your praise for our customer service and the usability and functionality of the platform, which we continuously strive to enhance.
Regarding your concerns about the version updates of Optimus Flow compared to Quantower, we appreciate your vigilance and understand your desire to access the latest features and enhancements. We want to clarify that the delay in our updates is indeed intentional. Our approach is to allow Quantower to identify and address any potential bugs in their new releases before we integrate these updates into Optimus Flow. This strategy is designed to ensure that when we update, we provide our clients with the most stable and reliable version, minimizing disruptions or issues in your trading experience.
In addition to the core features of Quantower, Optimus Flow incorporates our own unique functionalities and a trading journal, developed in response to feedback and suggestions from our valued users like yourself. We believe in tailoring our platform to fit the needs of our trading community best.
Your feedback on the resolution of bugs, particularly in the backtest & optimization functionalities, is also greatly valued. We acknowledge that any delay, especially in critical functionalities, can be frustrating, and we are committed to improving our responsiveness in these areas. Don't forget also to mention any technical here if you think it requires our immediate attention: https://community.optimusfutures.com/
We are continuously working to balance timely updates with the stability and reliability of our platform. Your feedback is crucial in this process, and we assure you that your points will be considered diligently to enhance the Optimus experience further.
We are grateful for your positive rating of the platform and your recognition of our competitive pricing. Your continued support and constructive feedback are invaluable to us as we strive to reinforce our position as a leading trading platform in the market.
Thank you once again for choosing Optimus! Futures. We are here to support your trading needs and welcome any further suggestions or questions you might have.
Best,
Optimus Futures
Great broker
Great customer support very professional and knowledgeable customer service
January 25, 2024
Just a great company
Optimus customer service is just awesome. Jake and the team take great care of their customers. Platform is reliable. The daily max stop loss is a great feature that not much brokers offers. I would love to see a mobile app and the ability to create stops and TPs strategies. Thanks guys!!
January 25, 2024
Reply from Optimus Futures
Thank you so much for your enthusiastic feedback about our customer service at Optimus Futures. We're thrilled to hear that you've had such a positive experience with Jake and our team. Our commitment to taking great care of our customers is at the heart of what we do, so it's wonderful to know that this has been reflected in your experience.
We're also glad to hear that you find our platform reliable and that the daily max stop loss feature is beneficial for you. This feature is indeed one of the unique aspects we're proud to offer, as we understand the importance of risk management in trading.
We are constantly looking for ways to improve and expand our offerings, and feedback like yours is instrumental in guiding these enhancements. We understand the growing need for mobile trading solutions and we are in the process of developing now and should be released shortly.
Thank you once again for choosing Optimus Futures and for your kind words. We're here to continue providing you with the best service and support, and we look forward to implementing new features that enhance your trading experience.
Best,
Optimus Flow
There margin fee is way too high
There margin fee is way too high. What I remember it was $600. I started with $1000 account knowing that I only need to have $100 to get it started but when you’re trading around it’s not clear that the margin is $600 and from shopping around at other brokerage $600 is way too high. AMP is way better. what type of brokerage owner charges $600 to margin? A POS… especially to traders that are looking to Optimus because they have small accounts.
October 1, 2023
Reply from Optimus Futures
Thank you for taking the time to share your concerns about the margin at Optimus Futures. We sincerely apologize if there was any confusion or misunderstanding regarding our margin requirements. We aim to be as transparent and clear as possible with our fee structure.
Our margin requirements are typical $500 for standard contracts and $50 for micro contracts on indices like ES/MES. This can vary if trading is conducted on software outside of Optimus Flow due to differing requirements by various platform connections.
We understand that each trader’s needs and financial situations are unique, and we strive to accommodate a diverse range of clients, from those with smaller accounts to larger, more established traders.
We regret that your experience did not meet your expectations and are sorry to see you go. We appreciate your feedback as it helps us to improve our services. We need to point out that our priority is to support responsible trading practices, and margin requirements are a part of that, especially to prevent over-leveraging accounts.
We respect every trader's choice of brokerage and are glad you have found an option that suits your trading needs. We wish you success in your trading endeavors and hope you achieve the results you are looking for.
Remember, successful trading is not just about leverage but also about strategy, risk management, and continuous learning. If you ever have any questions or decide to reconsider our services, we are here to help.
Best,
Optimus Futures
great responsive broker
Everything works. Good commissions and margins. Easy to work with. Responsive!
January 25, 2024
Reply from Optimus Futures
We are truly heartened to receive your positive review. It's fantastic to know that you find everything working smoothly with Optimus Futures, as we strive to provide a seamless and efficient trading experience for all our clients.
Your satisfaction with our commission rates and margin requirements is especially important to us. We constantly work to offer competitive terms that cater to the diverse needs of our trading community, and it's rewarding to hear that these aspects meet your expectations.
We're also delighted to know that you’ve found our team easy to work with and responsive. Our priority is to ensure that any questions or needs you have are addressed promptly and effectively.
Thank you for choosing Optimus Futures. We're committed to maintaining the high level of service you've experienced and are here for any further support or assistance you may need.
Best,
Optimus Futures
Great Service from them
Great Service from them. Helped navigate the basics of setting up a IB, FCM and getting data.
January 3, 2024
Reply from Optimus Futures
We're delighted to hear about your positive experience with our services at Optimus Futures. It's great to know that our team could effectively assist you with the essentials of setting up the account and accessing the necessary data on the platform https://optimusfutures.com/OptimusFlow.php
Navigating the initial steps in futures trading can often be complex, and our goal is to make this process as straightforward and user-friendly as possible. Your feedback confirms that we are on the right track, and we are thrilled to have provided you with the guidance you needed.
If you have any further questions as you continue your trading journey, or if there’s anything else we can do to enhance your experience, please don’t hesitate to reach out. We are here to support you every step of the way.
Thank you for choosing Optimus Futures and for sharing your experience. We look forward to continuing to provide you with great service.
Best,
Optimus Futures
Reply from Optimus Futures
We can’t thank you enough for taking the time to recognize Jake’s efforts and sincerity in catering to your needs at Optimus Futures. It’s heartwarming to hear such positive feedback about one of our dedicated team members.
Jake, like all our team, is committed to providing the best possible service, ensuring that each client feels heard, valued, and effectively supported. Your acknowledgment of his dedication is a great affirmation of this commitment.
Your satisfaction is our top priority, and we’re thrilled that Jake could contribute positively to your experience. Please remember, we are always here to assist you further, should you need any more support or guidance.
Thank you again for choosing Optimus Futures and for your kind words towards Jake. It’s clients like you who make our work so rewarding.
Best,
Optimus Futures
Incredible Software and Customer Service
Optimus Futures is hands-down the best futures brokerage I have ever worked with. Their trading fees are competitive with the best in the business, you can trade with them via Tradingview charts if you'd like and their proprietary trading software, Optimus Flow, is truly something special. It is their own licensed version of Quantower which a very advanced trading suite that usually costs a pretty penny to use (and is worth every cent) but with Optimus you are able to use it for free. There are so many options for volume-based indicators like footprint charts and a heatmap that basically emulates the features provided by Bookmap that are super useful and also typically very expensive to use.
The software suite alone and the ability to trade via Tradingview would honestly be enough but beyond that they have a rock-solid customer service team (shout out to Jake) who held my hand through my initial setup and is always quick to respond via email with any questions I may have. Their main login site that you use (Ironbeam.com) is a little outdated-looking and basic but don't let that fool you, once you have Optimus Flow running on your computer you will see that you have the most modern and user-friendly set of tools for trading at your fingertips. SO glad to have found Optimus and I plan to be a client of theirs for many years to come.
January 19, 2024
Unprompted review
Reply from Optimus Futures
Your detailed and enthusiastic review has made our day at Optimus Futures. We're deeply grateful for your high praise and are thrilled to know that we've been able to provide you with the best futures brokerage experience you've had.
It’s wonderful to hear how much you value our competitive trading fees and trading flexibility through Tradingview charts. We’re especially pleased that you find Optimus Flow, our proprietary trading software, to be a standout offering. Providing access to advanced tools like volume-based indicators and heatmap features is part of our commitment to offering the highest quality resources to our clients for free.
Your kind words about our customer service team, particularly your shoutout to Jake, are greatly appreciated. We believe that knowledgeable and responsive support is key to a great trading experience, and it's heartening to know that we've been able to assist you effectively from the start.
We understand that the aesthetics of the Ironbeam login site might seem basic, but as you've rightly pointed out, it's the power and user-friendliness of Optimus Flow that truly enhances the trading experience. We're continually working on improvements across all aspects of our service, and your feedback is invaluable in this process.
Thank you for choosing Optimus Futures and for your intention to remain a long-term client. We’re incredibly proud to have earned your trust and look forward to supporting your trading journey for many years to come.
If there's anything more we can do to assist you or enhance your experience, please don't hesitate to reach out.
Best,
Optimus Futures
Outstanding customer service
January 19, 2024
Reply from Optimus Futures
We are truly grateful for your succinct yet impactful feedback. Hearing that you’ve found our customer service to be outstanding is immensely gratifying for us at Optimus Futures. Our team places a high priority on providing exceptional service, and it’s wonderful to know that our efforts have resonated with you.
We’re here to continue offering you the outstanding service you’ve come to expect, so if there’s anything more we can do to assist or enhance your trading experience, please feel free to reach out.
Thank you once again for your kind words and for choosing Optimus Futures. We look forward to continuing to support you in your trading endeavors.
Best,
Optimus Futures
Exceptional Customer Service
And that's my reason for choosing Optimus after much research and demo accounts at several firms. Shoutout to Jake, who very patiently and professionally answered all my questions and dealt with all sorts of technical problems I encountered with the platform/datafeed when I tried the demo account back in September-October last year. I opened a real account because of him.
The actual account setup was somewhat confusing, with the account with Optimus and the account with FCM, but that hiccup was solved again by Jake. I feel like I'm in good hands at Optimus.
January 15, 2024
Reply from Optimus Futures
We deeply appreciate your kind words and are thrilled to know that our customer service, particularly Jake's assistance, played such a pivotal role in your decision to choose Optimus Futures. Feedback like yours underscores the value of our commitment to exceptional client service.
Jake and our entire team are dedicated to providing comprehensive support – from answering intricate queries to resolving technical challenges. We're glad to hear that his patience and professionalism significantly impacted your experience during the demo phase and influenced your decision to open a real account with us.
We understand that the account setup process involving both Optimus and the FCM, can be a bit complex, and we’re continually working to streamline this experience. It’s reassuring to know that Jake was able to guide you through this process effectively and that his support gave you a sense of confidence in our services.
Your sentiment of feeling like you’re in good hands with us at Optimus Futures is exactly what we strive for with all our clients. We want to ensure that your trading journey is supported with the care and expertise you deserve at every step.
Thank you once again for choosing Optimus Futures and for placing your trust in us. We look forward to continuing to support you and are here for any further assistance or questions you might have.
Best,
Optimus Futures
I'm coming over from Forex and new to…
I'm coming over from Forex and new to Futures. The support with Optimus has been very timely to respond and extensive. I don't feel like they ever rush me and I am never neglected. Jake goes above and beyond to make sure I have help choosing and transitioning to new platforms, and is a great guy to talk to in general.
January 18, 2024
Reply from Optimus Futures
It's wonderful to hear from you as you transition from Forex to Futures trading. We're thrilled to welcome you to Optimus Futures and are so glad that our support team, particularly Jake, has made this transition smoother and more comfortable for you.
Transitioning to a new form of trading can come with its own set of challenges and questions, and it’s our top priority to ensure that you feel fully supported every step of the way. Knowing that you’ve found our responses timely, thorough, and patient is incredibly gratifying for us.
Our dedication to providing helpful advice and a friendly ear is a great example of the client-focused approach we pride ourselves on at Optimus Futures. We believe that building strong relationships with our clients is key to creating a positive and supportive trading environment.
Thank you for choosing us as your trading broker. We are here to continue providing you with the level of support and assistance you need as you embark on your Futures trading journey. Please don't hesitate to reach out if you have any more questions or need further guidance.
Best,
Optimus Futures
Would recommend
Great customer service with knowledgeable staff. They have been professional and trustworthy with great prices and products.
January 19, 2024
Reply from Optimus Futures
We appreciate your positive feedback about our customer service and the professionalism of our staff at Optimus Futures. It's incredibly rewarding to know that our team's expertise has met your needs.
We value your trust in us and strive to maintain a high level of professionalism and reliability in all of our interactions. It's heartening to know that this has been your experience.
We're also pleased to hear that you find our prices and products great. Our goal is to offer competitive pricing without compromising on the quality of our services and products, ensuring that our clients receive the best possible value.
Thank you for choosing Optimus Futures and sharing your experience. If you need any further assistance in your trading journey or have any feedback, please don't hesitate to let us know.
We look forward to continuing to provide you with professional, trustworthy service and support.We appreciate your positive feedback about our customer service and the professionalism of our staff at Optimus Futures. It's incredibly rewarding to know that our team's expertise has met your needs.
We value your trust in us and strive to maintain a high level of professionalism and reliability in all of our interactions. It's heartening to know that this has been your experience.
We're also pleased to hear that you find our prices and products great. Our goal is to offer competitive pricing without compromising on the quality of our services and products, ensuring that our clients receive the best possible value.
Thank you for choosing Optimus Futures and sharing your experience. If you need any further assistance in your trading journey or have any feedback, please don't hesitate to let us know.
We look forward to continuing to provide you with professional, trustworthy service and support.
Best,
Optimus Futures
Great service!!
Great service. Just a few minor issues with signins. Could be on my part. I Will have a better review once I make money and withdrawal funds, I'am sure.
January 19, 2024
Reply from Optimus Futures
Thank you for sharing your initial impressions of Optimus Futures. We are delighted to hear that you have had a positive experience with our service so far. Your feedback is crucial to us, as it helps us to constantly refine and enhance our offerings.
Regarding the sign-in issues you mentioned, we are here to help ensure a smooth process. Sometimes, these challenges can be due to various factors, and we are more than willing to assist in troubleshooting any problems you might be encountering. Please feel free to reach out to our support team for any assistance you may need in this area.
Our team is always here to assist you with any aspect of your trading journey, from technical support to understanding our platform's many features.
Thank you once again for choosing Optimus Futures. We are excited to be a part of your trading journey and are eager to continue providing you with excellent service.
Best,
Optimus Futures
Reply from Optimus Futures
Thank you for sharing your experience with Optimus Futures! We are thrilled to hear that you find our platform user-friendly and are satisfied with the level of customer service you have received. Our team is dedicated to providing a trading environment that is easy to use and complemented by supportive and responsive customer service. It's fantastic to know that we are hitting the mark.
If there is anything we can do to make your experience even better or if you have any questions, please do not hesitate to reach out. We are here to ensure that your trading journey is as smooth and successful as possible.
Thank you once again for choosing Optimus Futures. We look forward to continuing to provide you with great service!Thank you for sharing your experience with Optimus Futures! We are thrilled to hear that you find our platform user-friendly and are satisfied with the level of customer service you have received. Our team is dedicated to providing a trading environment that is easy to use and complemented by supportive and responsive customer service. It's fantastic to know that we are hitting the mark.
If there is anything we can do to make your experience even better or if you have any questions, please do not hesitate to reach out. We are here to ensure that your trading journey is as smooth and successful as possible.
Thank you once again for choosing Optimus Futures. We look forward to continuing to provide you with great service!
Best,
Optimus Futures
A client for over a year now
Their platform OptimusFLOW is free and excellent for chart traders. They accept feedback from traders for ways they can improve their platform which is awesome and their customer service is very good. If you want cheap commissions and an awesome trading platform go with Optimus Futures!
January 9, 2024
Unprompted review
Reply from Optimus Futures
It's wonderful to hear from a long-standing client like you, and we're incredibly thankful for your loyalty and the time you've taken to share your experience with Optimus Futures.
We're thrilled that you find Optimus Flow, our free platform, excellent for chart traders. Our team is dedicated to continuous improvement, and receiving feedback from experienced traders like you is invaluable in this process. Our goal is to create a platform that meets and exceeds our client's expectations.
Your commendation of our customer service means a lot to us. We strive to provide responsive and effective support, ensuring that all your trading needs are met with the highest level of care and professionalism.
We're also glad to hear that you find value in our competitive commission structure and the quality of our trading platform. Recommendations like yours are the highest praise we can receive, and we are grateful for your support.
Thank you again for choosing Optimus Futures and being part of our trading community. We look forward to many more years of supporting your trading journey. Please don't hesitate to contact us if you need anything more or if you have any feedback you wish to share.
Best,
Optimus Futures
Reply from Optimus Futures
Thank you so much for your warm feedback! We are thrilled to hear that you've had a positive experience with Jack. His dedication to being a great people person and providing excellent service is vital to what we strive for at Optimus Futures.
Jack and the rest of our team are committed to ensuring that every interaction with our clients is friendly, helpful, and productive. It's feedback like yours that reaffirms the value of our efforts.
Please don't hesitate to reach out if you have any further needs or questions. We, including Jack, are here to assist you in any way we can.
Thank you once again for choosing Optimus Futures and for taking the time to share your experience. We are excited to continue servicing you.
Best,
Optimus Futures
www.optimusfutures.com
Fairly straightforward and awesome…
Fairly straightforward and awesome customer service. Any questions I had were answered promptly by Jake.
December 22, 2023
Reply from Optimus Futures
We are incredibly grateful for your kind words about our customer service at Optimus Futures. Knowing that you found the process straightforward and our service awesome is a great encouragement to our team.
It’s particularly heartening to hear that Jake was able to promptly address all your questions. We pride ourselves on our responsive and knowledgeable team members, and it’s always rewarding to know they are making a positive impact on our clients’ experiences.
We're here to ensure your trading journey remains smooth and supported, so if you have any more questions or need further assistance, please don’t hesitate to reach out.
Thank you for choosing Optimus Futures, and we look forward to continuing to provide you with excellent service.
Best,
Optimus Futures
www.optimusfutures.com
Reply from Optimus Futures
We're glad to hear that you're taking advantage of our free charting software at Optimus Futures. It’s great to know this tool adds value to your trading experience. We believe powerful charting capabilities are essential for informed trading decisions, and we’re committed to providing these tools at no extra cost to our clients.
Our charting software is designed to offer comprehensive analysis options, user-friendly interfaces, and real-time data to help our traders stay ahead in the market. Whether you’re a seasoned trader or just starting out, we aim to provide resources catering to your needs.
If you have any questions about utilizing the software to its full potential or if you need any assistance, our team is here to help. We also welcome any feedback or suggestions you have as we continuously look to improve and expand our offerings.
Thank you for choosing Optimus Futures. We look forward to continuing to support your trading endeavors with our tools and services.
Best,
Optimus Futures
www.optimusfutures.com
STRONG recommend
Quick and easy setup, amazing experience from sign up, to funding, to execution. I've already recommended it to all the homies!
December 22, 2023
Reply from Optimus Futures
It’s fantastic to hear that you had a quick and easy setup with Optimus Futures and that your experience, from sign-up to funding and execution, has been amazing. We work hard to ensure a smooth and efficient process for our clients, and it’s incredibly rewarding to know that we’ve hit the mark with your experience.
We are always here to support you further.
Best,
Optimus Futures
www.optimusfutures.com
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