Optimusholidays Reviews 

142
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional approach, often highlighting their deep knowledge. The booking process is frequently described as easy, straightforward, and stress-free, with agents providing clear guidance and efficient service. People appreciate the outstanding customer service, noting that nothing was too much trouble for the dedicated advisors. The resulting holidays are consistently described as fantastic, well-arranged, and offering great value for money, leading to memorable and stress-free trips for many consumers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Holidays

Customers had positive experiences with holidays, with many reviewers expressing satisfaction with the... See more

Service

Customers consistently note positive experiences with service, often describing it as first-class and... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as easy, smooth, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just booked our holiday to Vietnam with Optimus Holidays. Firstly we would like to thank Ricky for his patience and perseverance with us as we had three possible destinations in mind. He provided us q... See more

Rated 5 out of 5 stars

This is the first time I have used Optimus holidays and Ricky has been a brilliant help with organising our trip to Japan. Nothing was too much trouble. As we live in Cyprus he arranged for flig... See more

Rated 5 out of 5 stars

Ricky was amazing booking my holiday to Japan. He was informative, clear, patient and asked all the right questions to tailor the holiday to our needs and likes. No hard sell or chasing, always consid... See more

Rated 5 out of 5 stars

Just returned from a two week cruise package including flights, hotel stays and transfers. Excellent service and very good value for money. Kenny looked after all details from start to finish, and ass... See more


Company details

  1. Cruise Travel Agency

Written by the company

Optimus Holidays is a pre-eminent travel brand specialising in providing tailor-made cruise travel and land holidays packages. Our exciting offers and deals are designed to provide our customers with happy and satisfied holidays. We offer varied exciting cruise deals to make our customer’s cruise holiday dreams come true. Our team of cruise specialists ensures the highest level of comfort for our customers. We cover almost every corner of the world including parts of Asia, Africa, Alaska, Australia, the Indian ocean, and many more. Optimus Holidays is a perfect place to experience luxurious cruise adventures with our partner cruise lines including Norwegian Cruise Line, MSC Cruises, Princess cruises, etc. Prioritising our customer’s happiness and satisfaction, Optimus Holidays always strives to make each and every trip full of lifelong positive memories. We believe in our values and ethics and stay true to our customers with our transparent and fair policy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

142 reviews

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4.9

All reviews

(142)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

A Complex Package, But It All Went Silky Smooth

I booked an New Zealand/Australia Cruise package with Eric, inc Flights, Transfers, Hotel stays & Princess Cruise, and all went 100% like clockwork.
Some people were really stressing about their transfers and other bits, but mine was perfect 👍
Thank you, Eric & Team 🥂

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

A stress free booking experience.

Kenny took all the stress from the booking for us. He organised the pre cruise excursions, transfers and the cruise. He was quick to answer questions and change any bookings we had. For a once in the lifetime cruise, he made the booking and experience stress free.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience!

We have just booked our honey moon with Optimus holidays and couldn't have asked for a better service! Both Kenny from the start and Richard were excellent in communicating quickly and clearly on everything we needed to know or questions we had.
The whole process was really smooth and cannot fault them! 100% recommend.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Kenny

Kenny is always helpful and attentive. It was necessary to change our arrangements several times and he did so willingly
He also negotiated a great deal for us for which we were grateful – making the holiday even more special

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

A brilliant cruise package…

We recently booked an Asian cruise with Optimusholidays through their representative Richard who made the whole process easy. The package offered was fantastic Richard was very efficient and helpful in dealing with our requirements and answered all our queries. We are now looking forward to this holiday and would recommend this company and their brilliant staff for your next cruise.

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

First class service from Kenny and Eric at Optimus. Nothing was too much trouble, all aspects of our requirements listened too and carried out. Will certainly be using for future trips. Hassle free transfers, lovely hotels and great flights.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Holiday booked with a Customer Care trained advisor

On contacting Optimusholidays l was greeted by a very cheerful,polite holiday advisor.This advisor immediately gave me the impression of someone with experience who guided me through my propose booking. Especially taking care of all special requirements.
Having booked our holiday the cruise advisor went through all fields of our booking showing he was a good ambassador for Optimusholidays.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and prices

Kenny has been fantastic throughout the booking process. Most competitive prices and top communication. Unfortunately the cruise we wanted to go on originally wouldn’t let my then to be 10 month old sail but Kenny helped to look for and book and alternative. He also helped sort flights which were also competitively priced. Wouldn’t hesitate to use Optimus holidays again.

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service for all our tailor…

Exceptional service for all our tailor made needs for every holiday. We found that Kenny is very thoughtful and takes the hassel out of all the requirements of booking a holiday, including five star accommodation, hotel transfers and flight arrangements. Strongly recommend optimus holidays! We had the best girls trip to Santorini, thanks to Kenny!

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Very competent and knowledgeable.

The representative I dealt with called Kenny was one of the most polite and charming people I have ever spoken to on the telephone. He was very knowledgeable and went the extra mile to get answers to some of the non standard questions I asked. I would recommend him to anyone who wants a smooth experience in booking a holiday.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Kenny

Kenny, the Optimus representative went above and beyond, even when I asked to change the fights. And he even booked my hotel in my favourite part in Florida.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Have dealt with Kenny at Optimus Holidays previously when we booked a NCL cruise through his company so we were confident of a good service and a good price again when we were interested in booking a future one. All our queries answered promptly and efficiently and we feel we have locked in a good price which our local travel agency admitted they were unable to match.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Simply the best Optimus

When booking a bucket list holiday you want the best experience, we found this when booking with Kenny from Optimus holidays. You have been looking for months for the right deal, the right size ship, the right destinations, flights and hotels. Then package it. We were lucky when we spotted this deal from Optimus to Japan. Can we fly from Manchester.. yes.. are they good flights yes, do we get stays in Tokyo .. yes, do we like the stops .. yes .. are we free on board yes…is the cabin price right yes .. do we like NCL yes.. then book it. Kenny at Optimus managed all this quickly, efficiently, without fuss and then confirmed all details by email within the hour. Minimum deposit paid. Only snag I have to learn Japanese .. Arigato Gozaimasu Kenny. 5* service

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Holiday of a lifetime.

Hello .
I was looking to book a Cruise on my PC . I was having some problems ( not use to the booking this way ).
SO ring the professionals .
I got in touch with optimusholidays.co.uk and got talking to Eric Jones. This guy sorted everything out and had us booked within minutes. Eric Thanks .

July 8, 2024
Unprompted review

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