Optimusholidays Reviews 

142
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional approach, often highlighting their deep knowledge. The booking process is frequently described as easy, straightforward, and stress-free, with agents providing clear guidance and efficient service. People appreciate the outstanding customer service, noting that nothing was too much trouble for the dedicated advisors. The resulting holidays are consistently described as fantastic, well-arranged, and offering great value for money, leading to memorable and stress-free trips for many consumers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Holidays

Customers had positive experiences with holidays, with many reviewers expressing satisfaction with the... See more

Service

Customers consistently note positive experiences with service, often describing it as first-class and... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as easy, smooth, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just booked our holiday to Vietnam with Optimus Holidays. Firstly we would like to thank Ricky for his patience and perseverance with us as we had three possible destinations in mind. He provided us q... See more

Rated 5 out of 5 stars

This is the first time I have used Optimus holidays and Ricky has been a brilliant help with organising our trip to Japan. Nothing was too much trouble. As we live in Cyprus he arranged for flig... See more

Rated 5 out of 5 stars

Ricky was amazing booking my holiday to Japan. He was informative, clear, patient and asked all the right questions to tailor the holiday to our needs and likes. No hard sell or chasing, always consid... See more

Rated 5 out of 5 stars

Just returned from a two week cruise package including flights, hotel stays and transfers. Excellent service and very good value for money. Kenny looked after all details from start to finish, and ass... See more


Company details

  1. Cruise Travel Agency

Written by the company

Optimus Holidays is a pre-eminent travel brand specialising in providing tailor-made cruise travel and land holidays packages. Our exciting offers and deals are designed to provide our customers with happy and satisfied holidays. We offer varied exciting cruise deals to make our customer’s cruise holiday dreams come true. Our team of cruise specialists ensures the highest level of comfort for our customers. We cover almost every corner of the world including parts of Asia, Africa, Alaska, Australia, the Indian ocean, and many more. Optimus Holidays is a perfect place to experience luxurious cruise adventures with our partner cruise lines including Norwegian Cruise Line, MSC Cruises, Princess cruises, etc. Prioritising our customer’s happiness and satisfaction, Optimus Holidays always strives to make each and every trip full of lifelong positive memories. We believe in our values and ethics and stay true to our customers with our transparent and fair policy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

142 reviews

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4.9

All reviews

(142)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Our Indian Holiday .We were very well…

Our Indian Holiday .We were very well looked after and any queries were quickly answered and dealt with. Really nice informative guides and representatives to help us at every stage of our holiday. The cars were very clean and water provided, very capable and skill full drivers

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great cruise booking

Kenny has been so helpful with the organisation of our trip, knowledgeable and with loads of practical advice. Very quick to respond to our endless questions. Many thanks

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommened travel agency

Just came back from an MSC Cruise Euribia. I booked it with Kenny of Optimus Travel who is very knowledgeable about cruises and can provide maybe the best quote for any cruise. His correspondence is exceptional and takes care of his clients up till the date of departure.
Highly recommended.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy Travel Agent.

Company were very helpful when we wanted to change flights. Answered emails very quickly. Also, when we had a problem at Heathrow they were extremely supportive.

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

Kenny from Optimus is a real star.

Kenny from Optimus is a real star.
He is a family man with family values.

We always get the best impartial advice and we can rely on the team to deliver without having to worry about our all important holidays.

If you’re looking for someone to look after you and your holidays requirements then Kenny at Optimus is the perfect choice.

Thank you & God Bless,
Deepak

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

A big thank you

I just wanted to say thank you to you and your company for arranaging our Cruise holiday.
We had an amazing time and all connections / transfers were as expected. We did have to change the time of two transfers because of the ships timings but the transfer company were very good and changed the times without any problems.

We won't hesitate to use your company in the future.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great package deal

Great package deal, excellent value. I would specifically like to mention the exceptional service from Kenny who, from start to finish, promptly responded to my emails/queries and ensured that everything ran smoothly

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

The service and personal attention from…

The service and personal attention from Kenny was excellent , our trip including flights, two hotel stays and a cruise went without any hitch and the hotels picked were outstanding, I would thoroughly recommend Optimus and Kenny

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous well organised holiday

Fabulous trip which was very well organised by Optimus Holidays. Great value for money. No hiccups. All transfers went very smoothly and on time. Hotel was excellent and ship was great with an exciting itinerary.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service!

We have been using Kenny at Optimus for a while and he’s always polite and professional and has provided us with competitive rates for our flights and travel. Looking forward to our next trip soon….

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly Professional Caring

If your’e looking for friendly, professional and impartial advice for your all important family get aways then Kenny is your man.
My family rely on Kenny for their vacations.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

This is our first experience of Optimus and so far an excellent one.…

This is our first experience of Optimus Travel and Kenny so far, only booked a holiday package and travelling early next year, has been excellent advising on a cruise and stay package. Including advice on tailoring our package to suit us and for how long to stay in each place as well as advising on specific trips in different cities. Also seems great value compared to some purpose built packages from other Travel Agents. Would highly recommend and will add another review after our holiday early next year.

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

Kenny very helpful as usual

Kenny very helpful as usual. Booked several holidays with him and never a problem, sorted a lot for us during Covid cancellations/rebooking and always a good deal.

January 22, 2023
Unprompted review

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