We dealt with Joseph and he's a true professional.Not to mention, he answered all our questions and also made some great suggestions. Probably the best customer service I've had.In a long time....... See more
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Review summary
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Best tracking device on the market for the price. Customer support is outstanding. One email had my issue fixed within an hour. Specifically Joe who called me to make sure all was well. Keep up the am... See more
Within minutes of me contacting Optimus tracker via email I got a response. I emailed them my problem and my perceived issue and they resolved it virtually in 2 minutes. I have four trackers on cars a... See more
you have a great product but without great Customer service it means nothing to a customer. Thank you Ryan for your help today and get back up and running with my new tracker and your new app. You hav... See more
Company details
Written by the company
Keep an eye on loved ones and valuable possessions with Optimus GPS trackers. Optimus provides quality GPS tracking units and accessories you can depend on.
Contact info
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
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Abner is a very professional and great…
Abner is a very professional and great customer service
April 27, 2026
Great product been using it for years
Great product been using it for years, first time with customer service they went above and
beyond for me.
April 9, 2026
Erick was excellent and got my issue…
Erick was excellent and got my issue resolved immediately!
April 24, 2026
I had a tracker that quit working and…
I had a tracker that quit working and they sent me a replacement. Replacement works great. The price for service is very good too.
April 13, 2026
Very helpful
April 22, 2026
She was very helpful answering all of…
She was very helpful answering all of my questions and stayed on the phone with me through the entire process
April 21, 2026
Quick and easy.
Quick and easy.
Tracker is a favorite bit of kit. It's losing a little battery life, but functions beautifully.
April 20, 2026
I had the usual old guy electronic…
I had the usual old guy electronic issues but every time I asked a question boom an answer came pretty quick.
Thanks for the fast answers.
This GPS on my mower and ATV are entertaining.
April 19, 2026
Great product Eric the representative…
Great product Eric the representative is great at helping
April 18, 2026
When my tracker malfunctioned
When my tracker malfunctioned, I was sent a replacement within the week along with a return receipt to return the malfunctioned tracker in the same box.
April 7, 2026
Easy communication and solved my issues…
Easy communication and solved my issues quickly.
April 16, 2026
Abner Romero was great help!
Abner Romero was great help!
He was able to help me very quickly and could not have been better assistance.
April 15, 2026
Phone answered quickly
Phone answered quickly. No phone tree. Support person was helpful and knowledgeable.
April 14, 2026
Was having some technical issues With a…
Was having some technical issues With a responder that did not work properly. And the great service at optimist sent me a new one very quickly. I am very pleased with this service
March 19, 2026
I could not log into the app and the…
I could not log into the app and the customer service rep helped me solve the problem in about 1 minute.
April 9, 2026
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