Opulentvogue Reviews 

245
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that orders took many weeks to arrive, while online tracking information remained completely outdated, inaccurate, or entirely unavailable throughout the entire international delivery process. Additionally, people highlighted terrible customer support experiences, noting that multiple emails were completely ignored for weeks and that damaged or incorrect products arrived without ever receiving any helpful solutions. Though some reviewers were happy with the attractive jewelry designs and fast shipping times, a small group of customers still encountered quite unexpected product defects, rapid tarnishing issues, missing items, or frustrating sizing problems.

What people talk about most

Order

Users describe negative interactions with order processes, frequently citing severe delays and missing items.... See more

Product

People report negative experiences with product quality, describing items as cheap, fragile, and prone to... See more

Response time

Reviewers mention negative feedback about response time, consistently highlighting frustration with severe... See more

Delivery service

Reviewers highlight negative aspects of delivery service, frequently reporting that shipments take... See more

Customer service

Customers had negative experiences with customer service, frequently citing severe communication delays,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered the Almira necklace from this place and I emailed them because on the website they said UK Shipping is 4-8 days and it's been way longer than that which is so misleading. They haven't replied... See more

Company replied

Rated 2 out of 5 stars

I ordered a tennis name necklace but received a simple gold necklace. I asked for a refund or resolution but keep getting the same message. Customer Care is reviewing it. Decided to just ask for a r... See more

Company replied

Rated 2 out of 5 stars

I’ve emailed over 10 times about my tracking and all I get back is they are experiencing really high volume of emails and it will take 72 hours for a reply! Still had no response from them ! Then when... See more

Company replied

Rated 1 out of 5 stars

Awful customer service. My parcel was stolen and they’ve refused to refund or replace my item as it’s shown as “delivered”. I’ve explained it wasn’t. I ordered this item months ago for a birthday pres... See more

Company replied


1.6

Bad

TrustScore 1.5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically takes over 1 month to reply

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1.6

All reviews

(245)

202 reviews in the last 12 months

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Rated 1 out of 5 stars

Be wary of ordering from this site

Took nearly 3 months to receive my order. When I did finally receive it a pair of earrings were missing. I have emailed the customer services a few times and no reply. PEOPLE, PLEASE BE WARY OF ORDERING FROM THIS SITE! My daughter placed an order too spending £180 and still no order and the tracking is rubbish. No help whatsoever from the Customer Service. It shows it’s in transit since March and it’s now mid June!
Today is 24 July 2025 and my daughters £180 still hasn’t arrived, still “in transit” this is order number #13652. Opulent Vogue you really need to give people a proper customer service!!!!

June 16, 2025
Unprompted review
Opulentvogue logo

Reply from Opulentvogue

Hi there,

We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.

This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.

We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can priorities your case and assist you further.

Kind regards,
Opulent Vogue Support Team

Rated 1 out of 5 stars

Absolutely awful to deal with

Absolutely awful to deal with. Problems from the go. No email replies, the chat is a robot, and I have paid for a bracelet that still hasn't arrived weeks later. Please don't use this site.

May 24, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would! Ordered a bracelet for my daughter’s birthday 3 weeks ago that has still not arrived. Tracking says it’s dispatched no other progress. Nobody responds to emails and I have now requested a refund - again nothing! Will never use again

May 25, 2025
Unprompted review
Rated 4 out of 5 stars

Good experience

Ive ordered from here a couple times now and I had an issue with one of my items being faulty and they got it sorted for me to have an exchange. They do have a bit of a slow customer service so I recommend reaching out to them on TikTok with any issues! It’s also helpful to know it does take a bit of time for delivery but my items have always come in there predicted delivery dates on there website. Overall they have really high quality pieces and I will definitely be purchasing from them again.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

The best!!

I was skeptical about this brand before because the prices seemed too good to be true. But they honestly are the best! They replied to my emails , they also have a warranty on fualty items, and send replacements asap, but I was pleasantly surprised. The pieces feel solid I have made 2 orders from them, I got 3 necklaces and Lindsay bracelet have not tarnished since, I am 100% ordering more from them again, the peices look gorgeous, Shipping took about 2 weeks it look less time the first time I ordered but definitely worth it ! I am in love!

April 27, 2025
Rated 5 out of 5 stars

gorgeous pieces

Love all the jewellery pieces that I got!!! Waited nearly a month but was worth the wait

March 29, 2025
Unprompted review
Rated 1 out of 5 stars

Didn’t receive the item

After three weeks I haven’t received the item. It is a gift for my daughter’s 17th birthday. Very disappointing.
I sent an email last week but had no response. I will be taking this up with my credit card provider.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and also great…

Amazing customer service and also great communication skills towards the customer

The quality of the products omggggg amazing the best quality and jewelry I have ever bought would highly buy again

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

FRAUD

ordered over a month ago, and still nothing delivered. Customer service is shocking. tracking information has not been updated for a month either!
Different excuses given in the 2 emails received in last month even though I've sent over 8 emails.

February 4, 2025
Unprompted review
Rated 4 out of 5 stars

Really cute pieces

Really cute pieces! However, shipping times may vary depending on your location—it took a month for mine to arrive, but it was definitely worth the wait. I’d recommend reaching out to their social media account for any updates—they reply instantly and are super sweet and caring!

March 9, 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING!!

The shipping does take a while but you are told about this beforehand and it is on the website. The delivery time does not bother me as it’s so so worth it. This is my fourth time purchasing from them and all pieces are gorgeous!! One of my favourite jewellery brands. Thank you so much!!

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

amazing.

very good communication x the sweetest girls. such good quality product!!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I have never written a review on here but this company deserves it. Their customer service was amazing, constantly keeping me updated about my order. When Evri lost the parcel they chased it up for me so I wouldn’t have to and got my parcel to me safe and sound. The products themselves are fantastic! I have received so many compliments and am already scouring their website for my next purchases. I will definitely be ordering again.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

excellent

very good jewellery, came in perfect conditions and got so many compliments, i would deffo recommend opulent vogue and will be buying from there again x

February 25, 2025
Unprompted review

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