Ordered the Almira necklace from this place and I emailed them because on the website they said UK Shipping is 4-8 days and it's been way longer than that which is so misleading. They haven't replied... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordered a tennis name necklace but received a simple gold necklace. I asked for a refund or resolution but keep getting the same message. Customer Care is reviewing it. Decided to just ask for a r... See more
Company replied
I’ve emailed over 10 times about my tracking and all I get back is they are experiencing really high volume of emails and it will take 72 hours for a reply! Still had no response from them ! Then when... See more
Company replied
Awful customer service. My parcel was stolen and they’ve refused to refund or replace my item as it’s shown as “delivered”. I’ve explained it wasn’t. I ordered this item months ago for a birthday pres... See more
Company replied
1.6
Bad
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Just ordered a nail bracelet and omg…
Just ordered a nail bracelet and omg its such good quality! I have to say it was super fast to arrive aswell!! Deffo ordering again
November 11, 2025
Unprompted review
DO NOT GET FROM HERE
ordered in October - STILL HAVENT GOT ANYTHING - JUST OUT OF £80... email sent to info, no reply no order no nothing
November 11, 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and assist you further.
Kind regards,
Opulent Vogue Support Team
Absolutely awful
Absolutely awful. The package came late and only 2 of the 4 items were in there. Expensive and gutted as for my daughter’s birthday and she had recommended the company although never used before. Terrible customer service and still not rectified. DO NOT BUY FROM HERE. Honestly never known anything like it. They need to be reported and shut down
October 13, 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and assist you further.
Kind regards,
Opulent Vogue Support Team
I placed my 2nd order with Opulent…
I placed my 2nd order with Opulent Vogue on October 15th, and I’m still waiting for it to arrive. The first order was great along with a good quality item hence I wanted to purchase more. The website stated that delivery would take 4 to 7 days, but it’s now been several weeks with no updates or tracking information
I was charged £53.58 and despite sending multiple emails, and thru TikTok as well I have not received any response from their customer service. This experience has been extremely disappointing and unprofessional.
I would strongly advise others to be cautious before ordering from this company, as communication and delivery seem completely unreliable. If the delivery times are longer be honest and we would wait but to be left totally in the dark and the ear were ordered for birthday presents is very poor service .
November 7, 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and assist you further.
Kind regards,
Opulent Vogue Support Team
Beware
Beware — Still Haven’t Received My Order and No Response from OpulentVogue
I am extremely disappointed with OpulentVogue Jewellery. I placed an order worth £51.65, and despite several attempts to contact the company, I still haven’t received my order.
After my initial review of their poor service, the company responded, stating that they would resolve the issue if I provided my email address and order number, which I did immediately. However, since then, no one has replied or taken any action to send my order.
This has been a very frustrating experience, and I now suspect that this company may be unreliable or even fraudulent. Please be careful before spending your money here. I feel completely let down and hope others don’t go through the same situation.
October 11, 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and assist you further.
Kind regards,
Opulent Vogue Support Team
I wrote a review about my experience of…
I wrote a review about my experience of this company. Only to get yet another useless response. And requesting I put my personal details on a response via trustpilot. No name of portal was provided by this company. They are a disgrace . If you’re reading this Opuent vogue. You have all the details via multiple emails. So today 10th June 2026 I get a lousy response from these rip off folks. I put the review up in November 2025. Given it’s nearly a year since I placed the order with them. Brilliant Customer Services. And again. No Name. no number to call. Just a dot box. Unbelievable and totally don’t deserve anyone’s money. I was ripped off. Big Style.
November 5, 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and assist you further.
Kind regards,
Opulent Vogue Support Team
Possibly scammers… dont order!
I made a purchase with them 2 weeks ago. 2 days later I received a notification saying my parcel was dispatched to royal mail. The delivery page said it should take 4 days to get to me. However, on my royal mail tracking it says the company has not sent it them, and they are waiting to get it. After seeing other reviews, I’m concerned I am being scammed and won’t receive my stuff. I spent nearly £100 and it is meant for a friend’s birthday.
October 28, 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can priorities your case and assist you further.
Kind regards,
Opulent Vogue Support Team
Scammers
I ordered from them over a month ago and even though delivery was said to take 2-7 buisness days, i’ve recieved nothing. Their website says my package was “delivered,” but I never got anything- no text, no pickup point, no post office slip. I’ve emailed them several times and still haven’t gotten a single reply. It’s honestly super disappointing. The site looks professional, but the way they handle orders feels sketchy since they take your money and disappear. I just want either my order or my refund, nothing complicated. Posting this so others don’t fall for it too. Be careful if you’re thinking about ordering from them.
October 24, 2025
Unprompted review
Reply from Opulentvogue
Thank you for sharing your experience. I am genuinely sorry that you've had such a frustrating and worrying time with your recent order. I deeply apologize for the silence you've been met with after emailing us multiple times. o solve this issue quickly and get you either your product or your money back, I need to match this review to your actual purchase.
Please reply directly to this message with the following details:
The full name and email address used to place the order.
Your Order Number (if you have it).
Once I have this information, I will personally investigate the tracking discrepancy (why it shows "delivered") and guarantee that you get a clear resolution—be it a reshipment or an immediate full refund.
We are truly sorry that we have failed to meet our promises and appreciate you giving us the chance to make this right.
Worst customer service!
I am incredibly frustrated with my experience ordering from Opulent Vogue. I placed an order for £50 worth of jewellery three weeks ago, with an expected delivery date this week. However, my order still hasn’t arrived.
When I try to check my order status, the system keeps showing an error message telling me to “try again” - which is completely unhelpful when I’m trying to find out where my purchase is.
I’ve made multiple attempts to contact the company through email and have sent several messages via their TikTok account, but I have received absolutely no response.
At this point, I have no idea if my order is even being processed, if it’s lost, or if I’ve just wasted £50. For a company selling products online, basic communication and order tracking should be the bare minimum.
I would strongly advise others to avoid ordering from Opulent Vogue
October 18, 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can priorities your case and assist you further.
Kind regards,
Opulent Vogue Support Team
Absolutely love opulent vogue not sure…
Absolutely love opulent vogue not sure why there’s negative reviews I’ve had the best experience with them I’ve had several orders planning on more for Christmas , delivery wasn’t long but for the price you get and the most beautiful pieces , my best friend was in love with her gift absolutely love this brand
October 17, 2025
Unprompted review
COSTUMER SERVICE DONT BOTHER
If i could give 0 stars i would. They claim its waterproof / tarnish free. My ring has discoloured after washing my hands twice. Its false advertisement and such a scam. How can i company have this many bad reviews. To too it off i send the costumer service team an email , i got 1 reply and not hear from them since. Its been over a week. This is unacceptable and not the costumer service you provide for clients who have spend money with you.
August 6, 2025
Unprompted review
Reply from Opulentvogue
We are truly disappointed to read about your experience and want to sincerely apologize for both the discoloration of your ring and the complete breakdown in communication from our customer service team. This is absolutely not the experience we want for our clients, especially after you spent your money with us.
We take the claim of being waterproof/tarnish-free very seriously. We understand your frustration when the ring discolored after just two hand washes, which suggests a defect or a failure in the protective plating.
If you wish, we will send you a replacement ring from our best seller at no extra cost, or if you prefer, we can offer you a different item from our collection.
Please reply directly to this message or email us with your original order number or the email address you used to purchase.
We are committed to making this right and restoring your faith in our company.
I ordered from them in the past and…
I ordered from them in the past and received everything. Ordered again and received a message on my order stating: “Package Return, Reason: Security Check Issue.” Has anyone else experienced the same issue? I emailed a million times, but no answer. Also, send a message on TikTok, but no answer.
September 5, 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can priorities your case and assist you further.
Kind regards,
Opulent Vogue Support Team
My order was scheduled to arrive by the…
My order was scheduled to arrive by the end of June however, it is now mid-August, and I have still not received it.
When I attempt to track the shipment, the tracking information indicates that it has expired. I initially reached out via email for an update but did not receive a response. I then contacted them through TikTok, where I was asked to provide my order number. Despite sharing this information, I have not received any follow-up. I sent an additional message requesting an update, but once again, there has been no reply.
August 18, 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can priorities your case and assist you further.
Kind regards,
Opulent Vogue Support Team
If I could rate 0 I would
If I could rate 0 I would. DO NOT TRUST THIS BRAND. The bracelets are of shein quality at best (theirs are probably better). These are nothing other than scammers who send rubbish products and don’t reply to emails when they break the same day you receive them!
June 27, 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can priorities your case and assist you further.
Kind regards,
Opulent Vogue Support Team
Complete scam!!
Complete scam!!! I ordered nearly £200 worth of items back in March and i have still not received anything, they are no help and do not reply to any emails, don’t waste your time with this scam company.
*EDIT today is 10/09 and still no order and still no help from Opulent Vogue. They don’t give a damn they just want to your money!!!
March 20, 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can priorities your case and assist you further.
Kind regards,
Opulent Vogue Support Team
Bracelet broke after a few days
Bracelet broke after a few days, wasn’t a cheap fake but quality of temu or shein is better …
July 31, 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can priorities your case and assist you further.
Kind regards,
Opulent Vogue Support Team
absolutely love this brand
absolutely love this brand! i bought a bracelet last year and have worn it everyday since, it hasn’t tarnished and still looks brand new. 1000% recommend !!
July 31, 2025
Unprompted review
Waste of money and time
Waste of money and time.
I contacted their customer service on 23rd June, to return some products as the hold on the two items did not match.
I chased them for a reply and on 1st July they said they were investigating the matter. Did not acknowledge they I wanted to return the items. Since then I have contacted them on more than one occasion but have received no reply. Waste of money! Completely ridiculous!!!!
So disappointed with them.
June 23, 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can priorities your case and assist you further.
Kind regards,
Opulent Vogue Support Team
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can priorities your case and assist you further.
Kind regards,
Opulent Vogue Support Team
Poor service & poor quality product
Please be careful when ordering from this company. Their customer service is dreadful & delivery is very, very slow.
When I finally got my items, one necklace was very poor. It was the initial Cuban choker. The links attached to the letters are at the bottom of the letters. This means that the weight of the letters are at the top. The first time I wore this necklace today it gave me problems in that every time I moved, the weight caused the letters to flip upside down. Also, the link attached to the ‘P’ is misshapen and does not lie flat like the other links. I contacted them but they have not got back to me at all
June 18, 2025
Unprompted review
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