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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the product for its effectiveness in generating high-quality clips from longer videos, highlighting its ease of use and ability to save significant editing time. People appreciate the continuous improvements and the intuitive nature of the platform, which helps them create professional-looking content efficiently. The customer service and support team are frequently commended for being helpful, kind, and responsive, with many users noting their knowledge and willingness to assist. However, some customers experienced slow response times from support or encountered issues with the system being slow and projects failing. A few other people also felt that the AI editing was not always accurate, requiring manual adjustments, and some reported difficulties with specific features like subtitle accuracy or image rendering.

What people talk about most

User experience

People report positive experiences with user experience, highlighting its ease of use and time-saving... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the support team is often... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness and professionalism. Many reviewers... See more

Product

Consumers find the product to be positive, with many praising its features and continuous improvements.... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers praise the fast,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great Product and Great Support team. 4 star because there's some minor bugs occasionally, and could use a better manual editing UI. but for what it is (ai clip editor)- it's phenomenal. Plus... See more

Company replied

Rated 4 out of 5 stars

Opus Clip is great! One feature I'd like to see, in future upgrades, is the ability to do "Multi Cam Editing" in the Editor. Currently; I have to do that in either Final Cut Pro or Adobe Premier. S... See more

Company replied

Rated 5 out of 5 stars

OpusClip is a magnificent service. It makes fantastic clips from longer video and podcasts. The amount of additional editing that you can do with the program is phenomenal! And now with their new pr... See more

Company replied

Rated 5 out of 5 stars

Wow this is really great. I have been using several different AI video generators to this point but keep coming back to this now because it requires less in the way of editing and it’s super intuitiv... See more

Company replied


Company details

  1. Video Editing Service
  2. Software Company

Written by the company

OpusClip is the #1 AI video editing tool that turns a long video into viral shorts in one click. Trusted by 2M+ creators and 1M+ businesses, including dozens of Fortune 500 companies, OpusClip helps companies grow their social presence and business through viral shorts. OpusClip exhibits human-level performance on various video creation and editing benchmarks. It uses a proprietary hook-identifying model powered by GPT-4 to pick out the most valuable hook from your video, rearrange the content to add context and depth to that hook, and produce a structured, impactful clip that captures your audience's attention.


Contact info

  • 530 University Ave, Suite B, 94301, Palo Alto, United States

  • opus.pro

4.1

Great

TrustScore 4 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

these guys spam emails so aggressively

January 19, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Jake,

Thank you for your review and we apologize for this experience. You are able to update your email preferences for OpusClip by visiting the following page:

https://clip.opus.pro/email-preferences

Rated 5 out of 5 stars

i loved opus clip!

i loved opus clip!

January 19, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Thiago,

Thank you a ton for the 5 star review!


We're glad to hear that you love OpusClip.

Stay tuned for more great updates and features coming to OpusClip :)

Rated 5 out of 5 stars

fast reply to my questions

fast reply to my questions, helpful and freindly, thanks

January 16, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Stefan,

Thanks so much for the 5 star review! We're glad to hear the support team was able to quickly answer your questions while being helpful and friendly :)

Should you ever need help again, do not hesitate to reach out! Have a great day today Stefan!

Rated 1 out of 5 stars

Its super slow and not really working

January 19, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you for you review and we apologize for the negative experience. We'd love to get things sorted out for you.

We've requested additional contact information from you so we can help further.

Once we receive it, a Team Member will be reaching out. Thank you.

Rated 5 out of 5 stars

Opus Clip is everything you need to go viral

Since I started using Opus Clip, my videos have been getting a lot more attention. It makes it super easy to turn longer videos into short, engaging clips that are perfect for social media. I’ve seen a noticeable boost in views and engagement. The best part is that I do not know how to edit videos, with opus clip I don't have to!! I highly recommend it for any content creator looking to grow faster without burning out.

January 1, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you so much for your 5 star review! We really appreciate it :)

We're so glad to hear that OpusClip is helping you in your content creation journey.

We hope to be a part of it for a long time. Take care and have a great day!

Rated 1 out of 5 stars

Pray you don't need support

Pray you don't need support, because if you do you will be up a creek.

In September, 2025 Opus Clips new password-less login system stopped working for us. It simply would not send emails to our domain. They're not in spam, they're simply not being received at all.

This means we've been unable to log in for months.

Despite numerous attempts to contact their support, we have received no resolution to this yet, with no way to stop billing, and no way to access our account.

Support's only offer for a resolution to date has been to cancel our account (and lose access to all our video assets and previous work, as well as our unused credits).

Please be incredibly wary of using this to store and rely on for critical company or (client) assets. There is a significant chance you could lose all access to your creative and be given no resolution by support.

January 16, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Timothy,

Thank you for your review and we apologize for the negative experience. We'd love to get in contact with you and assist further.

We've requested additional information. Once we receive that, one of Support Team Members will reach out.

Thank you.

Rated 5 out of 5 stars

This increased my YouTube Subscribers

I have been using Opus Clips Pro for a couple of years now and have found it to be a brilliant way of creating reels with subtitles that have grown my YouTube subscriber list. It's fairly easy to use and edit the reels/shorts and include your own logo, fonts etc. Occasionally as with all things technical sometimes issues come up but I have found they are dealt with really quickly and often you are given credits for any inconvenience it may have caused you. They also run promotions where you can get credits as well as offering a chance to beta test as they are always looking to improve the experience and quality. The fact you can post on several channels and it gives you a possible percentage of how viral it could go is another great feature.

You can try it out free (I did) and then if you do as many clips as I do you can pay for more credits as a subscription.

January 14, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Rae,

Thank you so much for being with OpusClip for such a long time - we appreciate you choosing us.

We're so glad to hear that you find the features great and that our Support Team is able to jump in and help out whenever an issue arises.

Should you ever come across anything else or have any questions for the team, never hesitate to reach out.

They are more than happy to help!

Take care and have a great rest of your week :)

Rated 5 out of 5 stars

There was a format conversion issue…

There was a format conversion issue which I notified OpusClips and they quickly moved to fix the issue and did fix in very short time. Very happy with their handling of this minimal issue.

January 12, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Thomas,

Thanks a ton for your 5 star review!

Thank you for letting let us know our Support Team was able to help you resolve the issue quickly.

If you ever do need assistance in the future, our Support Team will be more than happy to help.

Take care and have a great rest of your day Thomas :)

Rated 5 out of 5 stars

Simply amazing

Simply amazing.
Clipping, closed caption, hash tag, hook, all and all is done better than any editor would do.
Most importantly, effortless bulk posting 🌟🌟🌟
It has given me 10 hours of a week and helped my eyesights for life. Great work guys 💫💫💫💫💫

January 13, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you so so much for your 5 star review! We're so happy to hear that you're enjoying the features of OpusClip.

We love knowing that our scheduler feature is saving you time!

We hope to be a part of your content journey for a long time.

Take care and have a great rest of your week :)

Rated 5 out of 5 stars

Amazing support

Amazing support. Very helpful. They continue to develop this project and make it great. It has continued to be a main stage for content production and delivery.

January 13, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Todd,

Thanks so much for your 5 star review. We appreciate it a ton!

We're glad to hear our Support Team was able to assist. They are the best in the business :)

Should you find yourself needing any further assistance, our team is there for you.

Have a good one Todd!

Rated 3 out of 5 stars

Love the ability to chat with a human

Love the ability to chat with a staffer (human) at 3:30am (MI time). Also enjoyed the directions given to get what i need and help me save credits. I am still a little confused on the placement of caption and the need to move each one, i am sure its a feature i haven't found yet! All in all Opus has changed the way i produce shorts... For better or worse i am enjoying it ;)

January 13, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you so much for your review! We really appreciate it.

We happy to hear that our Support Team was able to assist you so late in the evening :)

We'd love to help you out a bit further about the caption placement.

We've requested additional information to get in contact.

Have a great day!

Rated 5 out of 5 stars

Prompt response to my question.

January 11, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thanks so much for your 5 star review! We're glad to hear that our Support Team was able to answer you promptly.

If you do come across anything else, do let the tea know.

They'll be more than happy to assist - take care :)

Rated 5 out of 5 stars

Great service

Great service, great customer support.

January 10, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Chris,

Thanks so much for the 5 star review - we appreciate it!

We love to hear that our Support Team was able to help out. They are the best!

Should you find yourself needing help in the future, don't hesitate to reach out.

Have a great week ahead Chris :)

Rated 5 out of 5 stars

Great Support

Great support! Provided clear instructions leading to an immediate solution. Great experience all around! Opus has always been easy to work with and continues to evolve as the industry does while maintaining its simplicity.

January 5, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Wayne,

Thanks so much for the 5 star review - we appreciate it!

We love to hear that our Support Team was able to help out. They are the best!

Should you find yourself needing help in the future, our Support Team is here to help.

Have a great week ahead Wayne :)

Rated 5 out of 5 stars

Win-Win on Bug Fix

Experience with the OPUS Team has been great!! There was a problem with a scheduling feature and their team reached out right away. After a few screen shots not just on message help, email chains began and a very quick response and solution was handled. Problem fixed, I am happy and no frustrated clients on end. Always a win win for both sides.

January 5, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Gordon,

Thank you so so much for this awesome review - much appreciated :)

We love to hear that it's a wi win situation each time you interact with the Support Team.

They are looking forward to another win win situation should you come across anything else!

Have an amazing week ahead Gordon :)

Rated 5 out of 5 stars

So far so good there support is really…

So far so good there support is really quick and schedule posting is perfect. Love it it makes my life easier

January 4, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Brandon,

Thanks so much for your 5 star review!

We're glad to hear that the Support Team was able to help you.

OpusClip is here to save you time and make life easier!

Take care and have a great weekend ahead :)

Rated 5 out of 5 stars

BEST CUSTOMER SUPPORT 👌

Thank you OpusClip for your prompt and very efficient customer service. I recently had a billing issue, which got resolved almost straight away! Thank you OpusClip! ⭐⭐⭐⭐⭐

January 7, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Sapna,

Thank you so much for your 5 star review!

We're happy to hear that Ollie was able to help out with your billing. Ollie is the best!

If you come across anything else or have questions, Ollie and the Amazing Support Team are there to help.

Have a great weekend :)

Rated 1 out of 5 stars

servers are almost always down

servers are almost always down, and wont let you upload anything. this is definetely no great tech running in the background. But The Idea is good tho, I might steal it.

January 7, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Lukas,

Thank you for your feedback and review. We apologize for your negative experience. We'd love to be able to help and get you sorted out.

We've requested additional information from you. Once we receive that information, one of Support Team Members will be reaching out to help.

Rated 5 out of 5 stars

They answered fast when I reported my…

They answered fast when I reported my problem. They offered 2 solutions to my problem logging in and it worked. Very satisfied. Thanks Ollie from opus.pro

January 6, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Dom,

Thanks so much for your review - we appreciate it!

Thanks for sharing your experience with Ollie. He's the best!

If you happen to come across anything else or have any questions, our Support Team is there to help.

Take care Dom :)

Rated 5 out of 5 stars

From Panic to Peace in mere minutes

My work (editing videos) was suddenly blocked and I could not get into the site. I was able to contact Customer Support and they were awesome. Ollie was super quick, helpful, and patient. I was able to remain calm and trusted that my work would be back online momentarily. I Highly recommend them! Thanks Ollie!

January 6, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Deborah,

Thank you so much for your 5 star review! We're so glad to hear that Ollie was able to help out.

He's the best!

If you ever do come across anything else, Ollie and the Amazing Support Team are there to help.

Take care and have a great week ahead Deborah :)

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