While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, often noting that the hair is soft, full, and looks natural, frequently drawing compliments. Many appreciate the ease of installation and styling, with glueless options and transparent lace making for a seamless user experience. The delivery service is also frequently highlighted as fast and efficient, with many orders arriving sooner than expected. However, some customers were not happy with their orders, mentioning issues such as receiving a wig that was too thin, shed excessively after minimal use, or did not match the product description. A few other people also felt that the shipping took too long, or that the hair matted and tangled quickly. There were also isolated reports of incorrect orders being sent or difficulties with returns for products deemed "used" by the company despite not being worn.

What people talk about most

Product

People report positive experiences with product. Many customers praise the hair's quality, describing it as... See more

Quality

Clients share positive opinions on quality, with many praising the hair as soft, full, and beautiful, often... See more

Order

Consumers generally express satisfaction with their orders. Many reviewers highlight fast shipping, with some... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the speedy delivery, with... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of installation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The hair was everything the influencers was saying it will be (and I’m not an influencer) it’s giving my real hair, I’ve gotten so many compliments on this hair it’s insane. It’s also sooo easy to ins... See more

Rated 5 out of 5 stars

The delivery ws fast.. got my piece within 5 days of ordering, beautiful packaging. The hair was beautiful the texture looks like my real hair!!Installation extremely easy.. glueless, the front and t... See more

Rated 5 out of 5 stars

Ok! This is my third purchase from OQ Hair and as always it didn’t disappoint. This time I got the glueless water wave wig 26 inches and it is beautiful! It came super fast less then 5 days. It’s glue... See more

Rated 5 out of 5 stars

Good quality hair, this is my second order.There are several options for styles and colors to choose from. Customer service responds in a timely manner to resolve any issues.

Company replied


Company details

  1. Hair Product Store
  2. Hair Extensions Supplier
  3. Wig Shop

Written by the company

OQ Hair Girls, become a powerful queen with the original dream, confident and beautiful!! OQ Hair official website provide high quality 100% human hair products at affordable prices. We offer Wear Go Wigs, HD & Transparent Lace Frontal Wigs, Half Wig, Lace Closure Wigs, Full Lace Wigs, V Part Wigs, Headband Wigs, T/U Part Wigs, Hair Bundles, Glueless Wigs, Ponytail, Clip In Extenstion, and More. Our top sale is Wear Go Glueless Wig collection, which can refresh your look in 10s, pre-cut HD Lace, pre-plucked Hairline, Pre-bleached Hair Knots, try our Salon Ready Wigs. Free shipping and 30-days return/refund/exchange is our guarantee to customers.Choose OQ Hair, be a shinning queen!


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good quality hair !

good quality hair !! my first half wig was nervous spending $100 for it not to last , but it didn’t disappoint actual real review, just keep up with maintenance

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Love the hair

Love the hair! Oq never disappoints, I got a 24 inch straight wig with hd lace ready to wear wig it came pre-customized for just $170! The wig came in 2 days no exaggeration

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

what lace ?!

this is my 3rd wig so far & no complaints! shipping was fast & literally what lace ?!! very easy install for beginners.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

The hair is amazing

The hair is amazing! I love how much it blends with my own hair!!!!!! It’s so soft and the length is accurate! I got the 18 inch Burmese curly half wig!!!!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Hair was as described!!!

Hair was as described!!!! All the times i have purchased from OG hair from there bundles to wigs i have never been met down. Their hair lasts for a long time with proper care. My go to amazon vendor for quick reliable hair!!

April 1, 2026
Unprompted review
Rated 4 out of 5 stars

Thickness

The wig had a great grade of hair but it was not as full as I would have liked it.

April 9, 2026
Unprompted review
OQ Hair logo

Reply from OQ Hair

Thank you so much for your honest feedback and for taking the time to leave a review. 💛

This wig is 180% density, which is designed to give a natural, realistic look. We completely understand that if you prefer a very full, voluminous style, it may feel a little lighter than expected.

For your next order, we’d be happy to help you choose a higher-density option so you can get the fullness you prefer. Please feel free to reach out to us anytime—we truly appreciate your support and hope to make your next experience even better.

Rated 5 out of 5 stars

I only had 1 complaint about this wig

I only had 1 complaint about this wig , it took a few weeks to come in. However , I was informed that the wig was custom made for me so I was fine with that . Other than that, I love the wig . It smelled like it was washed and conditioned. It was true to length , full and barely any shedding . I would purchase again .

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Compliments galore!!

I ordered the 28' Water Wave Wear Go Wig Pre-cut, 7x5 HD Lace, Bleached Knots Wig With Pre-plucked Hairline 220 density unit. Babyyyy, she is BEAUTIFUL. True to length, and the shipping was really fast. The cap has three clips, an adjustable band, and a drawstring for extra security. Washing the wig, did not loosen the curl pattern either. Plenty of parting room; I wore both side C and middle parts with this unit. Comes with extra bands, clips, etc. Will definitely repurchase the same wig in a shorter length for some versatility. ❤️ So many compliments and ladies asking for the link. Worth every penny!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

I got a 24 inch loose deep wave wear…

I got a 24 inch loose deep wave wear and go and I’ve been obsessed since the day I put it on. Literally one of the best wigs I’ve ever gotten. Can’t wait to order the next one. I’m so used to getting a wig and it isn’t what I ordered, this wig was perfect.

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT SHOP WITH THIS COMPANY YOU WILL BE DISAPPOINTED

I have had the worst experience with this company and I will be leaving reviews everywhere for people not to shop with you all especially as a wig influencer! I ordered this wig on 3/18 for my sister who has been battling cancer and can't even leave the house! She just received it This wig is so THIN I CAN see what she is thinking! IT SHEDS SO BAD that she can't even wear it! It's so short it barely come pass her ears it looks like I ordered a 27 piece wig. This is so unacceptable! And you all can't even fix the problem or compensate me! Never again!

April 6, 2026
Unprompted review
OQ Hair logo

Reply from OQ Hair

Dear Queen,

We’re truly sorry to hear about your experience, and especially sorry to hear about your sister. We completely understand how important this purchase was, and we sincerely regret that it did not meet your expectations.

All of our wigs are made with 100% human hair and go through quality inspection before shipment. However, the issues you described regarding density, length, and shedding are not the experience we want for any of our customers.

We would really like the opportunity to review your order and provide a proper solution. Please contact us at service@oqhair.com
with your order number and photos/videos, and we will prioritize your case and work toward a fair resolution for you.

We truly value your feedback and hope we can make this right.

Rated 5 out of 5 stars

Just being honest

I was really excited to receive my reddish-brown wig. Initially, the hair washed well and looked great after install. However, after about a week of wear, I started experiencing significant tangling at the nape of the neck. I tried to give the benefit of the doubt, thinking it might be due to the coloring, so I washed and reinstalled it—but unfortunately, the matting continued almost immediately.

What’s most disappointing is that I attempted to leave an honest review about my experience, and it was removed. I wrote another review, and the same thing happened. That’s very concerning, as it feels like only positive feedback is being allowed, which doesn’t give customers a fair or transparent view of the product.

Overall, I’m really disappointed—not just with the quality of the hair, but with the lack of integrity in handling customer feedback.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed

I am extremely disappointed with the quality of this wig. It was advertised as 250% density, 18 inches, and an afro kinky curly texture, but what I received is completely different.
The wig is very thin, with visible gaps in the wefts, and the front is overly exposed. The curl pattern is not afro kinky curly at all—it has more of a silky, frizzy texture. Based on the fullness, it looks closer to 180% density or less, which is not what I paid for.
I have purchased a similar wig before (even at a lower density), and it was much fuller and accurately matched the description, so this was a major letdown. The only thing that was accurate is the color.
Shipping also took nearly two weeks, which added to the frustration. I contacted the company immediately after receiving the wig because the quality issues were obvious right out of the package.
Overall, this product does not match its description and feels misleading. I would not recommend based on this experience.

April 3, 2026
Unprompted review
OQ Hair logo

Reply from OQ Hair

Dear Queen,

Thank you for sharing your detailed feedback. We’re truly sorry to hear that the wig did not meet your expectations.

All of our wigs are produced according to the listed specifications and go through quality inspection before shipment. However, we understand your concerns regarding density, texture, and overall appearance, and we’re sorry that the product you received did not match what you expected.

Please note that different styling methods, lighting, and maintenance can sometimes affect how the wig looks after unpacking. That said, we take your feedback seriously and would really like to review your case more closely.

Kindly contact us at service@oqhair.com
with your order number and photos/videos, and our team will prioritize your case and work with you to find a suitable solution.

We also apologize for the shipping delay and appreciate your patience. Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

I had a great experience with OQ Hair

I had a great experience with OQ Hair! The hair was true to length and density, and it was super soft with great quality. What really stood out was their customer service, they helped me get my wig in time for my birthday. I truly appreciate their fast response and support. I will definitely be ordering again!

March 25, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look