After finalization of the order the confirmation said that the delivery would be delayed ‘due to high demand’. This did not feel very customer friendly to me. However, I received a quick response to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering went fine. One side note. Subscribing for the newsletter gives you 10% discount. But you can only apply it when you have an account. The sites UI is clear. good navigation and fast done with... See more
Company replied
It was 5 stars but unfortunately you are forcing me to write something useless here, hence 4 stars now. I'm not joking, it's a valid criticism of the site and my experience.
Company replied
In general, everything was great, only the application of discount codes on the website isn't very intuitive. I had two discount codes for two different products, but I could apply only one at a time... See more
Company replied
Company details
Information provided by various external sources
Ontdek de elektrische, manuele en op batterijen werkende tandenborstels van Oral-B. Lees belangrijke informatie voor mondhygiëne en een gezonde glimlach.
Contact info
United Kingdom
- oralb.nl
3.8
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Website is not easy to navigate
Website is not easy to navigate. Unexpected additions were difficult to remove. Confirmation mail was difficult to read.
March 18, 2026
Reply from Oral-B
Hi Ghislaine,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the website. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
easy proces to order
March 17, 2026
Reply from Oral-B
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Oral-B
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Nice product, latest design.
Really liked the product. Latest model for the orab B brush and works great. Only confusing thing is the OralB product are listed with different version at different websites/shop.
January 26, 2026
Reply from Oral-B
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Reply from Oral-B
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Tried to order a white nr 9
Tried to order a white nr 9. Although the site said that is was available, i was not able to purchase it. Took me w a while to find out why i did not manage.
March 9, 2026
Reply from Oral-B
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Very fast and happy I could use it as a…
Very fast and happy I could use it as a guest without logging in.
March 3, 2026
Reply from Oral-B
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great discount
March 1, 2026
Reply from Oral-B
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I was expecting a quick delivery
February 28, 2026
Reply from Oral-B
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Very good new toothbrushes!
February 26, 2026
Reply from Oral-B
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Nice products they have..:-) Though…
Nice products they have..:-) Though some of the products are quite expensive but worth the price my dentist is happy with how I clean my teeth using i0 electric toothbrush.
February 25, 2026
Reply from Oral-B
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Good product good price
February 19, 2026
Reply from Oral-B
Hallo,
Bedankt dat u de tijd heeft genomen om een review achter te laten. Wij waarderen uw opmerkingen zeer.
Wij streven er voortdurend naar om uw winkelervaring te verbeteren, en zonder uw waardevolle feedback zouden wij dit niet kunnen doen.
Aarzel alstublieft niet om contact met ons op te nemen als u verdere vragen heeft — wij helpen u graag verder.
Met vriendelijke groet,
Natalia
Ordered an OralB IO as an upgrade from…
Ordered an OralB IO as an upgrade from my previous brush only to find it has two problems.
1- About halve way through the 2 min cycle it starts leaking toothpaste, it runs all down the handle and down my arm, dripping onto my clothes and floor. I never had this problem before and I’m cleaning my teeth exactly the same way. It’s so annoying having to clean myself and floor up every time I brush my teeth.
2- it randomly decides to start spraying the toothpaste fluid everywhere, it’s as if the brush isn’t on properly but again I’m doing everything the same as before. The spray literally goes everywhere, I’m so disappointed with this brush.
February 16, 2026
Unprompted review
Reply from Oral-B
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
You did shit
You did shit , I am several hours in the laptop for order for fu…… 8 tooth brushes. Every time my account was wrong
February 13, 2026
Reply from Oral-B
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Incomplete product delivery.
Incomplete product delivery.
Bad customer service, no help yet.
January 20, 2026
Reply from Oral-B
Hello Tom,
We regret that you received an incomplete order and have not received assistance. We'll look into the matter to improve our service.
A message has been sent to your account as you couldn't accept my call.
Kind regards,
Liam
Ordering was easy
Ordering was easy, and I received a discount of 10% when I made a subscription on the email. Further I had not shipping cost when purchased above € 40,-. So far satisfied. Now waiting for the shipment and see how the products are.
February 3, 2026
Reply from Oral-B
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards
Sue
What a terrible website!
What a terrible website!! I just want to order and pay. How difficult can it be?!
February 2, 2026
Reply from Oral-B
Hello Loes,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem, I tried to call but unfortunately you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
It was easy to get replacement brushes…
It was easy to get replacement brushes the site was very user friendly. I wish there were more explanation of each product and symbols
January 31, 2026
Reply from Oral-B
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regard,
Natalia
Reply from Oral-B
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regard,
Natalia
Dumbasses
Idiots don't understand i cant give you a review when i didn't even receive my order.
For this mistake you get one star, dumbasses.
..............................A while later.................................
Now i did receve my order, the problem is simple.
I asked my to give a review the moment i ordered the product. You are thus Dumbasses, ask for a review after a reasonable timeout. (but since im such a great guy, 2 stars.)
January 30, 2026
Reply from Oral-B
Hello Aat,
We regret that your order did not arrive. We appreciate you bringing this to our attention. We'll investigate this issue to prevent future occurrences.
As you couldn't take my call, a message has been sent to your account.
Kind regards,
Liam
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