Orange Badge Mobility Solutions Reviews 

A review I posted from the OrangeBadge website on Google reviews in September 2023 which has now mysteriously disappeared. The sentiments still apply, nothing has changed. -

Having already purchased both a mobility scooter and portable ramp from OrangeBadge with relative ease and little problem we then decided to buy an adjustable bed from them to help with my wife’s back problems.

After visiting the showroom and taking advice from the salesman we ordered a superking adjustable twin bed with 6’6” memory foam mattresses (as I am 6’3”) on the 9th September 2022 and paid a 50% deposit. We were told of the warranty on the frame and the motors (different warranties) but with nothing in writing.

The bed was delivered on 12th October but without the castors ! Obviously OrangeBadge had not organised a check that it was complete before delivery.
The castors were then delivered and fitted by an employee on his way home the next night who complained that he had not been told it was a large bed and that they would be more difficult to fit.

We never got any paperwork for the bed - no receipt for it, nothing with regards to the warranties (other than a general warranty statement for all their products on the Customer Order form) and nothing at all about use of the bed.

We had ordered and paid for a long version of the bed (and the order was readily accepted) due to my height and the fact it would fit in the bedroom. When I measured the mattresses though they were only 6’3” and not the 6’6” ordered. When I queried this the salesman came back a few days later having spoken to the manufacturer and said that was the standard size and they didn’t do a longer mattress version despite taking our order. I had actually queried the length with the guy who had fitted the castors previously and his answer was that it gets longer when you lie on it !!!!!!!!
Unfortunately as our old bed had been removed when this one was delivered we had no alternative other than to accept that we had been given incorrect information and that OrangeBadge had taken an order for a bed they could not provide, had taken the money for and was detailed on the Customer Order form (the only piece of paper we ever got from them for it).

For some weeks after the bed was delivered my wife’s back was no better at all and she still ended up sleeping in a chair in the lounge. As OrangeBadge were being no help at all despite the numerous calls and emails about the problem, I looked online at adjustable beds and found a website that gave instructions about how to adjust the slats for the various sleeping positions. Once I did this the result was dramatic and my wife now sleeps better. At no time did OrangeBadge ever volunteer any information about adjustments and when I asked why, their answer was that the manufacturer (OneRehab) did not provide customer information (like slat adjustments, use of other bed adjustments for head and feet) and they weren’t going to either. A one page diagram of how to best adjust the slats would have done, perhaps they don’t have the necessary knowledge.

Anyway, ever since delivery and despite many many emails to both the salesman Simon and Ben (who I believe is a director) asking for a proper receipt, specific guarantee information and usage/adjustment information booklet absolutely nothing has been forthcoming. In fact all I have had is a refusal to provide the receipt and documents/information. This has been the situation for over 6 months.
It would appear that once they have your money they are not interested in giving support or learning from customer feedback at all.

Being disabled is difficult and depressing enough as it is and we think that companies who sell products for the disabled should have empathy, understanding and do as much as possible to help and give requested support to their customers.
OrangeBadge could easily have fixed this by going the extra yard but instead have gone just half the distance.

OrangeBadge have comprehensively failed to do that with this expensive purchase and we are very disappointed with the experience and unfortunately will not be using them again. We were totally disgusted with being treated with such distain and I would avoid them at all costs.

PS. The mattresses have never been very comfortable and when we tried to discuss this very early on with the salesman with a view to exchanging them they showed no interest in helping solve the problem at all.

My reply to your response to my review -

To be honest I think your reply perfectly indicates your total lack of customer empathy and care if things don’t quite go right (as can be seen from the other 1* reviews for you.
If things go well with the purchase then all is ok but if any issues from what I can see you just ignore them, treat the customer with contempt and ridicule. Not nice.

I'd like to take the time to thank all the people at Orange Badge. Me and my mother were welcomed with a friendly smile and a cup of tea. We were then shown through to the large armchair showroom and expertly talked through the different options of lifting chairs. Mark helped us pick the perfect chair for my mother which she is so happy with. It has really helped her.

Great friendly service, thank you!

Orange Badge were able to provide my partner with everything she required to improve her mobility, friendly and efficient service and always top quality products.

The service was great from start to finish. They went above and beyond to help me. Thank you so much to the team. I would highly recommend this company. 5 ⭐️star from me.

Recently my parents had a bathroom rited by them fantastic finish well project managed highly recommend

I would truly recommend Orange Badge Mobility for any of your stair lift needs. We recently had one fitted for a family member and it could not have been easier.

I was so impressed with the service from this company from the moment they came into our home to quote for a bathroom and stairlift to the end. The bathroom was finished to such a high standard and they co ordinated the installation of the stairlift so perfectly, the communication throughout was great I couldn’t fault it. I would highly recommend.

Wow what a company....I cannot thank Ben and the team enough for going that extra mile...My step dad had an extremely nasty fall breaking both legs !!!! We were all so busy organising the house for his return that we completely over looked the wheel chair....!!!! Ben took the time out of his weekend to ensure we had the right chair delivered to our door and it met all my step dads requirements... My only complaint was that I wish I had come across Orange badge earlier!!!! Thank you to Ben and the team amazing service and very fair pricing.

Had a bathroom installed for my parents. It was a difficult job but they kept us informed throughout and it ended up an amazing room - my mum loves it!

Had my bathroom fitted, really quick and professional. Done to a high standard. Highly recommend

Orange Badge were so helpful when I rang them last minute, after being let down by another company. Ben came out within hours of my phone call and sat with me for ages going through all the different beds and chairs that they could provide, to allow my partner to come home from hospital. We finally decided on a riser recliner chair and an adjustable bed, and when the equipment arrived it was installed quickly and efficiently, and the delivery guys were polite and friendly. I would highly recommend using Orange Badge and we are currently in the process of getting a stairlift, so that we can get my partner upstairs. I’m so impressed with the range of things that they provide. If you ever need any mobility equipment definitely go to Orange Badge.

My experience of Orange Badge Mobility is nothing but positive.
The staff are informative and the showroom is big with lots of choice. I was shown various suitable items for my needs and the salesman was very patient and extremely helpful.
I’m genuinely surprised of the negative reviews on this website as I have only experienced positive service. Please do not be put off by some of the reviews, I would highly recommend Orange Badge Mobility and they make a lovely cup of tea too!!!

Ive recently had my scooter serviced at Orange Badge, fantastic customer service. The scooter was returned back to myself very clean and really promptly. I would highly recommend Orange Badge for any mobility equipment.

Had Orange Badge do my parents bathroom. What a difference it has made! Cannot fault the works done. Parents very pleased and loving it. From the first visit to the last, excellent. Thank you. Will recommend.

Purchased a wheelchair from this company after trying out their demonstration model in the car park and putting it in the boot of our car. We then purchased the wheelchair and they ordered a new one from their supplier. We were told it would be delivered on the Thursday. We telephoned and were told it had arrived on Friday but they could not deliver it until Wednesday. We decided to collect it on the Monday as we didn’t want to wait until the Wednesday. When we arrived they brought out a wheelchair and claimed it was the new one that had been delivered. But on examination it had dirty marks on the wheels also when I asked for the instructions that came with it they said that there weren’t any in the box. We weren’t happy and asked them to clean the wheels but by now we began to think that this was the demonstration model we had tried out before purchasing. When we got home we discovered dirty marks on the foot rests which convinced us that it was indeed! Very upset as we feel we were not told the truth. Would not use this company ever again. Avoid!

I ordered my scooter from orange badge in August 2023 with their promise delivery 3 to 5 working days after telephoning on repeated occasions finally they refused to answer.
I left it a week I phoned then using a withhold number they answered stating that the scooter was now on back order.
This I found out from a friend that this was a lie.
As it was late I called them again asking for a refund none was available
.A solicitors letter gave results, a call from them stated that if could wait for a few more days they would "chase up" their suppliers they phoned a week later saying that the scooter in the colour ordered was unavailable but I could have it in black.
As it was having to be made it would have to wait for 3 weeks.
The scooter arrived on 13 September with items missing marked to follow as from today 1st July 2024 I am still waiting.
Please if you value your sanity do not use this company

Orange Badge came and fitted a recon stair lift at a reasonable price .. it worked and then unexpectedly stopped! I think you can tell a company’s credentials when there’s a problem. Orange Badge answered a late call .. came in the morning .. the engineer told us what the problem was and did everything possible and got it resolved .. happy customer .. thankyou 👍

I came down to Orange badge with my father last month. They were brilliant so patient and sympathetic to our situation. They gave us so much of their time and when it came to choosing our bathroom gave us a lot of choice and helped us find the perfect tile to complement our home.

After we paid are deposit they communicated well and started the job on time. The experience of having the fitters in our home were flawless. Josh was so tidy and left our home clean each day. Jamie managed the fit and he too was a polite gentleman who listen to my ideas and when I changed my mind he was accommodating.

We would definitely be back in the future to get a chair and bed. I would highly recommend this company and as for the showroom it’s the best I’ve seen. So much choice…..not to mention a cup of tea and biscuit when we were looking.

Terrible company, avoid at all costs
Bear in mind, this service is used for disabled people who need assistance with mobility, or for carers or relatives of disabled and elderly people
We placed an order and was told AFTER the fact the money was taken, that the item was not in stock and offered a replacement which we did not want
We were promised a refund by Alison on the 11th. It is now the 13th but still no sign of a refund and our bank has confirmed no money has been attempted or sent by the merchant, and to contact them
The company has responded to my partner stating we cancelled the order 10 minutes after we made the order which is absolutely incorrect
The wheelchair was advertised on amazon for £1519.99 and yet we were charged £2095, strange!

Debbie was raising her voice to my partner on the phone after he called her and explained he needs the money back to be able to purchase another chair elsewhere, and we can't do it until the money is back in our account.

We have been chasing this company up for replies and getting nowhere "it has been sent" "it is out of our hands".
This company needs to take ownership of their failings and do much better for the sake of their customers, as I mentioned previously, you are dealing with members of the public who either have or know people who have physical disabilities and need help, it's difficult enough without companies like this making it harder. You're in a position to help people

Try to learn to understand how to communicate with customers and show respect to all rather than becoming defensive and attacking people and their characters