Orant Neon Reviews 282

TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

I really liked the sign we purchased from Orant Neon, but the power supply only lasted about 15 months. The website boasts a 2-year warranty, but I was informed via email that the power supply was onl... See more

Rated 5 out of 5 stars

What a great product and experience and we couldn’t be happier with the signs. When I say 5 Star service that’s an understatement. Ms. Marie was the sales representative and she kept us informed on th... See more

Rated 5 out of 5 stars

Great experience working with Daisy on our custom design. I am with a marketing firm, and we had specific needs in terms of color. The sign matched our specifications perfectly and arrived ahead of sc... See more

Rated 5 out of 5 stars

I am so glad I reached out to Orant Neon. I had a great customer who needed that final touch to a great remodel. He was set on a budget, but still wanted something unique. I worked with the team at Or... See more

Company details

  1. Decoration and Interior Design Store

Written by the company

Orant Neon is an international brand boasting local operations and design teams in the US, UK, Australia and Singapore. With more than 30 amazing team members spread across our operational centers, we take great pride in our high-quality products and excellent customer support. Our story begins in Singapore, where entrepreneurs Jake and Jess Munday launched an LED neon sign business. Leveraging their experience in product development and social media marketing, the company created custom LED neon signs for local businesses, weddings, and events. The combination of high-quality signs and the ability to custom-design to customers' specific requirements led to explosive growth. Dainel and Johnny Nguyen, e-commerce industry veterans with over two decades of international experience, saw the potential to help the company expand beyond its initial market. As global orders grew, there was a clear need to increase staff and production capabilities. We have grown our teams in the US, UK and Australia by adding tremendously talented LED neon designers, dedicated support staff and friendy sales people to each office.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

282 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Outstanding Customer Service!

We recently ordered a sign for our business and when it arrived there was an error and had to be reworked. Daisy and the Orant Neon team jumped all over it quickly and we had a new sign very quickly. We love the sign and always felt like the Orant Neon team had our back the entire process. Thank You!

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Orant Neon for my sign! You guys rock!


The team at Orant Neon were helpful from the start. They had everything needed to begin the project, like the logo artwork, the art description, and the size dimensions. The mockup artwork that they've shown to me on email was exactly what I wanted for my sign to look. I appreciated the discount that they've given me as well as their patience and time. I'm happy with what I have received. The shipping time was really fast, too. Overall, they're a good company to invest in when it comes to promoting your product. For me, it's my podcast. I wanna get the word out. Orant Neon is an absolute 100.

March 2, 2025
Unprompted review
Rated 5 out of 5 stars

He recently purchased a neon sign for…

He recently purchased a neon sign for the owners of our bar as a Christmas gift and they are over the moon with it. The quality is great. The lighting is perfect. Couldn’t ask for a better neon. As far as the ordering and shipping process, it was received quicker than expected, which is a huge plus I will definitely be shopping the website again if I am in need of a neon again

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

The sign looked great and customer…

The sign looked great and customer service was very helpful. The remote stopped working after a few days of receiving the sign so I contacted customer service and they determined it was the dimmer malfunction. They immediately sent out 2 new dimmers and the remote now functions properly.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Two awesome custome signs

They have done two signs for us and they are fantastic. They were a surprise for a friend and they are both prominently displayed in their business, the detail and colors are tremendous. Customer service was very good and understanding about issues. They kept their promise and I would recommend without reservation.

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Responsive customer service

Responsive customer service, swift delivery, and I LOVE the sign, it is everything I wanted it to be. I HIGHLY recommend them. Great company!

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service/communication

The sign is decent but the customer service is terrible. I paid for a battery pack and did not receive. I need to request a refund for that but it is impossible to talk with anyone and they don't reply to texts. Will never do business with them again. To me, customer service is the most important factor for any company and they fail miserably in that category.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Ram Cafe storefront sign

I worked with Chloe who was great and guiding me the whole way. I was nervous ordering online even with seeing the proof but I am beyond happy with the product. It looks exactly like the proof and every customer that comes in compliments us on how nice it is. Thank you guys so much!

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great support from start to finish

I was a bit unsure of the company initially as I found them via Instagram. However, from the first inquiry to post sales support, they have been excellent at every phase of the process. Pre order was great, post order great, post delivery great, and after delivery technical support fantastic. Thank you for a wonderful neon sign, Orant Neon.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent sign and designing

Excellent sign and designing. Matched my logo exact and everything arrived perfectly. (Slight shipping address issue, but there was constant communication and they sent a new sign to the correct address). Would recommend to anyone.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Experience From The Beginning to The End

From the beginning of my inquiry of a sign for my business the communication was excellent. Jenn was amazing and worked patiently with me to insure that the design is exactly what I was looking for. Even though there was a mishap with shipping Orant stepped up and made things right! In a time where customer service in underwhelming, Orant Neon was extremely impressive. Thank you for putting the customer first!

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Purchased this sign for a friend

Purchased this sign for a friend, he loved it!! Super bright the ability to change how it lights is great easy installation wire long enough for most applications fast shipping great communication with the then! Super happy with this purchase!!

October 28, 2024
Unprompted review

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