Orant Neon Reviews 282

TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

I really liked the sign we purchased from Orant Neon, but the power supply only lasted about 15 months. The website boasts a 2-year warranty, but I was informed via email that the power supply was onl... See more

Rated 5 out of 5 stars

What a great product and experience and we couldn’t be happier with the signs. When I say 5 Star service that’s an understatement. Ms. Marie was the sales representative and she kept us informed on th... See more

Rated 5 out of 5 stars

Great experience working with Daisy on our custom design. I am with a marketing firm, and we had specific needs in terms of color. The sign matched our specifications perfectly and arrived ahead of sc... See more

Rated 5 out of 5 stars

I am so glad I reached out to Orant Neon. I had a great customer who needed that final touch to a great remodel. He was set on a budget, but still wanted something unique. I worked with the team at Or... See more

Company details

  1. Decoration and Interior Design Store

Written by the company

Orant Neon is an international brand boasting local operations and design teams in the US, UK, Australia and Singapore. With more than 30 amazing team members spread across our operational centers, we take great pride in our high-quality products and excellent customer support. Our story begins in Singapore, where entrepreneurs Jake and Jess Munday launched an LED neon sign business. Leveraging their experience in product development and social media marketing, the company created custom LED neon signs for local businesses, weddings, and events. The combination of high-quality signs and the ability to custom-design to customers' specific requirements led to explosive growth. Dainel and Johnny Nguyen, e-commerce industry veterans with over two decades of international experience, saw the potential to help the company expand beyond its initial market. As global orders grew, there was a clear need to increase staff and production capabilities. We have grown our teams in the US, UK and Australia by adding tremendously talented LED neon designers, dedicated support staff and friendy sales people to each office.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

282 reviews

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Rated 5 out of 5 stars

Easy and Awesome

Great product received, plenty of comments from our membership on the addition of this sign. Very easy process, got exactly what we ordered. Easy to install, and looks amazing.

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

Does not stand behind their product

The mock up I agreed to is not what was delivered. I sent numerous photos of what I received, and what I received is not what the mock up looked like.

They gave me the option to receive another sign if I paid another 150 dollars for shipping, I did not want two signs, and was not willing to lose more money. I was not given the option to attach photos, so you could judge the actual sign. Beware of this company, once they send you the product it is yours whether it looks like the mock up or not!

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Super Cool

Super Cool! Customer service was outstanding. For a small nonprofit with an extremely limited budget, this was an incredible experience. I'll be back.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

The process was easy

The process was easy, professional, and fast for a custom designed sign.
The quality is outstanding. I recommend this company. Will be ordering more.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional customer experience!!

Exceptional customer experience!!! Liz was super helpful and had the patience to answer all my questions and go thru multiple iterations of the sign. The neon sign got delivered as expected and it looks even better than I imagined!! Thank you! Highly recommend! will be back !

September 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great neon sign business

The ordering process was easy and you are able to see a sample of what you are ordering. Ordered sign for graduation party and received order really quickly. Mahalo nui loa👏🏽

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Good choice

Very good product and Clara was very helpful and professional. Purchasing at Orant Neon was a good experience. Highly recommend.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Light for my shop

Did a great job on a custom light for my shop. Customer service was great on programing the light to shut off portions for after hours. Thanks Orant Neon 👍

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Really cool and first class!

Had ours made for our Browns Backers Club viewing location. What a hit for the club! Everyone loves it. Great help from the staff. Thank you. I plan to have another made for a Christmas gift for a relative as a surprise.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

There are good companies out there.

I ordered a custom sign for my firehouse with our logo. The sign was sent quickly however when I received it it was damaged in the shipping process. I reached out to Chloe and the customer service was incredible. What a good surprise in today's day and age. A new sign was shipped at no cost or work on my part and arrived within eight days. Chloe was so helpful and professional. I must say 5 stars, sign is great and they restored my faith in business. Thank you so much.

September 6, 2024
Unprompted review
Rated 3 out of 5 stars

Bad Neon Placement and Bad fasteners!

Part of the sign can not be seen because the light from the neon over powers even in 25% light mode. So did turn out as described in the pictures sent. Costing over $1000+ one would think that the whole logo could be seen. The other item that is a major issue, is the attachment bolts are flat and we could not fasten them by hand, so we had to use a grinder to form a way to use a flat head screwdriver in order to attach properly. Again not what we expected for the price we paid.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

The Unknown!!!

I was skeptical about ordering a sign from orant neon. The main reason is because of Facebook. Its hard to trust advertisement on social media. After reading some reviews ( which may not be from real people, skeptical again) I decided to take a chance. I am more than impressed than I can express. Lindsey, was very help full and didn't get frustrated with me even though we went back and forth a bunch on design features. Once we came to an agreement on the design, I was hopeful that it would actually look like the proofs that I was sent. To say the least it looks exactly like the proof. I will also say it turned out much better when seeing it in person. I want to thank Lindsey and her team for working with me through all the back and forth and delivering me a very professional product. I got a new one we are fixing to start work on and would refer Orant Neon to anyone ready to create there next NEON sign. Thanks again for your great work.

June 30, 2024
Unprompted review
Rated 2 out of 5 stars

Totally confused here about what…

Totally confused here about what payment arrangements I've tried to make on 3 neon signs, instead of going lump sum, I wanted to pay by money orders; By which they changed business models, and then have not received an invoice thru paypal as I requested. Doesn't seem legit, if it's changing things on me constantly. I adore the mock ups they introduced, but they did the old "Bait N Switch" on me. I would like to have the signs they proposed, and mocked up, but at that high price, I think I will rather make payments over time. Maybe, I can come back to edit this later to a 5 star review. I'm just really sketchy about making online payments, at all.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

🎉 Perfect Custom Sign for Our Office! 🏢

I recently purchased a custom sign as a surprise gift for my business partner to celebrate our second year of exponential growth, and it was absolutely perfect! The sign left him speechless and has become a great addition to our office. It's not just décor—it's a conversation starter that tells the story of our logo and how we began.

The craftsmanship and attention to detail are outstanding. I highly recommend their work for anyone looking for unique, high-quality custom signs. Thank you again for such an amazing piece!

August 1, 2024
Unprompted review

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