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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products for their high quality, noting the excellent lighting and ease of installation. Many people appreciate the sleek, low-profile design of the products, which makes them nearly invisible once installed. The customer service is frequently highlighted as exceptional, with many reviewers commending the team's responsiveness, helpfulness, and willingness to resolve issues. However, some customers also noted issues with their orders, specifically regarding missing parts or receiving the wrong product. A few other people also felt that the customer service was not helpful in these situations, and some mentioned dissatisfaction with the product descriptions and selection tools.

What people talk about most

Product

People report positive experiences with product, often praising the high quality and design. Many customers... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team's... See more

Quality

Clients share positive opinions on quality, praising the high-quality products, genuine items, and beautiful... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of installation and setup for... See more

Order

Customers consistently note ambiguous experiences with order. Some reviewers praise the smooth ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used the ultra‑flexible silicone LED neon strip from Orbisify to add a soft glow under my shelves and I love how smooth and dot‑free the light looks.Because it’s so thin, it hides easily and just le... See more

Rated 4 out of 5 stars

Great experiece especially with the tech department. Very helpful in figuring out how to connect everything. Clients and designer very satisfied with results.


Company details

  1. Lighting Store

Written by the company

Orbisify is a premium LED lighting company based in the United States, specializing in modern under cabinet lighting systems, architectural aluminum LED profiles, and complete plug-and-play lighting kits designed for homeowners, contractors, interior designers, and builders. Our mission is to make lighting installation simple, professional, and visually stunning — no matter the size of your project. We offer a wide range of high-quality LED lighting products, including under cabinet lights, LED strip lights, recessed aluminum profiles, surface-mount lighting channels, diffusers, power supplies, and smart lighting accessories. Every lighting kit is carefully engineered to deliver seamless illumination, energy efficiency, and long-lasting performance. At Orbisify, we focus on creating lighting that transforms spaces — from modern kitchens and closets to shelves, display cabinets, offices, and commercial interiors. Our LED lighting systems are easy to install, dimmable, and compatible with standard home automation setups such as Lutron and smart dimmers. Each order includes a full set kit with LED strips, transformers, connectors, and sensors — everything you need to complete your project without additional parts. We provide fast and secure shipping across the U.S., free tax, 14-day returns, and responsive customer support ready to assist contractors and DIY homeowners alike. Our products are designed with precision and tested for quality to ensure consistent brightness, excellent heat dissipation, and a premium finish. Orbisify continues to innovate by offering new under cabinet lighting solutions, recessed linear profiles, and custom-cut LED bars tailored to your exact measurements. Join thousands of satisfied customers who trust Orbisify for their kitchen lighting, shelf lighting, and architectural LED projects. Whether you’re building, renovating, or upgrading your lighting design, Orbisify helps you bring professional-grade lighting to your home or business — beautifully and efficiently.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Treated us with care

Treated us with care. Went out of their way to help us.

September 11, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Cornell, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Rated 5 out of 5 stars

order complete

very professional and extremely helpful throughout my purchases, would buy again without worry!

September 8, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Richard, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Rated 5 out of 5 stars

Orbisify is a company that surprised me…

Orbisify is a company that surprised me well, the service I received from them and the quality of the products is something to mention. I bought an elephant toy for my little one who doesn't sleep without it. With Levi's help, I made the right choice. The transport was not the fastest I saw, but it is faster than average.

September 7, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Maritza, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Rated 5 out of 5 stars

Orbisify is the best company I've ever…

Orbisify is the best company I've ever made a deal with. I am very satisfied with the products I received, the quality is 5 stars, the customer service has surprised me for good because they have given me the right help and have proposed the ideal products for me as a mother and my little one. They offered extra discounts as a customer for the first time, all this is described as a good experience for me and I will continue to be a customer of Orbisify. I suggest you buy in this website.

September 1, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Lydia, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Rated 5 out of 5 stars

Great customer service

Great customer service! Received the wrong pair of shoes that I ordered and they shipped out the correct size asap. Very polite, and quick responding.

August 31, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Kassie, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Rated 4 out of 5 stars

Terrible experience with this website

Terrible experience with this website. The products in this website are made so cheaply and does not have any brand. I sent a couple emails but so far no one contacted me.

Will update my review later.

** update Aug 31**, customer service contacted me and offered partial refund to keep the item. I still can’t return it for full refund but at least get someone to talk to.

August 27, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Alex, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Rated 5 out of 5 stars

I ordered two trucks for my grandson…

I ordered two trucks for my grandson and they were not quite right for his age. Orbisify was very helpful and told me how I could return both trucks…no problem! I was very grateful for the excellent customer service!

August 10, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Susan, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Rated 5 out of 5 stars

Orbisify is a brand that surprised me…

Orbisify is a brand that surprised me with the quality of the products and the service provided, I have read some negative reviews after I made the first order, none of them are true. I have never received customer service like Orbisify and for the prices they offer I think they deserve 5 star review. I have placed several orders with this company, and all products are of the highest quality. I'm the type that looking for discounts stores, I'm saying this because at Orbisify you always benefit from the big discounts they offer.

August 10, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Trina, we are happy that you are satisfied with our products. We are happy to serve customers like you.

Thanks for the good review

Rated 5 out of 5 stars

Orbisify is a great store

Orbisify is a great store, great customer service and good products. For the prices products are well made, I enjoy a lot a baby carrier from this store and everything is like in description.

It's been two months since I receive it and I like it more and more, so comfortable, useful and looking good.

I'm a person who is more interested in ergonomic and useful products not looking good, but Orbisify give me a best option. Thanks a lot to Levi customer service wich help me a lot and give me a reason to buy again here.

August 8, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Zaha, we believe we have made the right solution for you. We hope you like it further and we are happy to have customers like you who appreciate our work and products.

Rated 1 out of 5 stars

This is misleading website and I will…

This is misleading website and I will NEVER shop from them again. They do not mention that they delivery from China? Instead it is implied that products would be shipped from NY warehouse. Why would I buy form you, while I could go to Aliexpress and get the same service. This must be some sort of deceiving tactic.

August 4, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Zeynep, Orbisify.com has a considerable number of warehouses in the United States of America as well as around the world. Your order had to be sent from our warehouse, which is used for international orders, which is located in China.

This happened because in our warehouses in the USA this product was not in stock, all this was done so that your order would arrive on time. We do not do tactics with our clients, we have more than 95% of clients who are satisfied with our work and the services we offer. We offer more than 10,000 different types of products that are designed and produced with special care and high quality by us as well as by our partners. This is the reason why you cannot get the same service and product quality from the company you mentioned above.

Rated 5 out of 5 stars

I am satisfied with my order

I am satisfied with my order, I received a Sonic The Hedgehog backpack, it's so cute , I purchased the werehog one but they might have been out of stock but that's alright, I am absolutely impressed with the quality of my item and the customer service thank you all once again :)

July 22, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Diana, we believe we have made the right solution for you. We hope you like it further and we are happy to have customers like you who appreciate our work and products.

Thanks you the good review.

Rated 5 out of 5 stars

Great customer representatives

Great customer representatives. Reply promptly

July 21, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Julie, special thanks to you from our customer service team. We serve customers like you with pleasure and we hope you are always satisfied with our service and products.

Thanks for the good review.

Rated 5 out of 5 stars

I ordered a diaper bag and baby blanket…

I ordered a diaper bag and baby blanket from this website and the quality was amazing. Completely satisfied with the products

July 7, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Rida, thank you for your good comment about our products. As always we try to give the best in quality and service.

Thanks again

Rated 1 out of 5 stars

Received wrong item twice

I received the wrong item twice. Reached out to customer service the second time and did not get any response after 4 emails. Will NEVER order from this company again. Never received the original item I ordered and no return of my money. Lesson learned.

May 27, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello, we apologize for what happened initially. Please why did not you provide accurate information about the products or the order number but left review on the trustpilot platform for our company. Please send us the order number we will make the best choice for you as we do for each of our customers if you are a customer of our company. We do not know what lesson you have learned, but what you are saying our company does not offer and does not do.

We are satisfied with our customers, and they are satisfied with our work and products, if you are a customer of our company we have privacy policies where it is stated that we offer free shipping but also the return of the product totally free. What you have written I believe you have confused us with any other company. Thank you.

Rated 5 out of 5 stars

My review on Orbisify's store.

I was just curious to buy a nice product that comes from a genuine company, and I was lucky enough to find Orbisify, which not only provided me with a great, adorable product but also with a lifetime experience.
Cuz they were there to address my questions every time I contacted them and were ready to provide any new updates on my order's status.
Thank you very much and hope other people will hear soon about you and have to know about the fantastic products you guys have.

May 11, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Barbara,

We highly appreciate customers like you who show the good work we do, we will work even more and better to improve our products and services. You will be more happy with our products continuously.

Thanks for the trust.

Rated 5 out of 5 stars

EXCELLENT Service from Orbisify

EXCELLENT Service from Orbisify, FAST delivery!

Fast and quick service. Easy transaction method, arrived sooner than expected. Thank you very much! I love the product and its quality.

May 10, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Michael,

Thank you for the good comments we always try to do the best for our customers, we hope that you will always be satisfied with our services and products.

Thank you again.

Rated 5 out of 5 stars

Best quality ever!

The products that this company advertises are of the highest quality for sure!
I'm extremely glad for my car seats, they are high quality and fitted my car seats as I had hoped.

April 25, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello David,

We enjoy the fact that you are satisfied with our products, we continue to work for better services and products for the customer every day, good comments make us work more about better service and quality of products.

Thank you for choosing us.

Rated 5 out of 5 stars

I really appreciate the chat support…

I really appreciate the chat support they have been awesome and as for the producs I've purchased i love them shipping was really good it took about 9 business days but considerin where i live it was quite fast to be honest

April 20, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hello Victor,

We are more than satisfied when we have customers like you who appreciate our work. Every day we are improved by customers advice and their requests.

Thank you for your trust and good comment.

Rated 1 out of 5 stars

This company is horrible

This company is horrible! They wouldn't let me do a return, gave me a coupon and then bitched at me for buying too much on the coupon, promised me a crib bumper for over a month to correct a mistake on their part and then eventually told me because they lost so much on the coupon they wouldn't be sending the crib bumper...the one they claimed for weeks was "on its way already"!! HORRIBLE COMPANY, RIP OFF, SCAM!!!
I finally just bought the darn bumper because I needed it and it only shipped out today, 2 weeks later, plus it won't come for another 2 weeks...omg they SUCK!!!

February 7, 2022
Unprompted review
Orbisify logo

Reply from Orbisify

Hi Tiffany, we have tried to offer you the best solution and we believe we have achieved it. In the refund policy are all the conditions we offer and you do not participate in any of them. We are not scamer, we have sent the order to you as the tracking number shows, and we have also offered you a discount coupon on our products throughout the store and responded to every request or complaint.

Thank you

Rated 1 out of 5 stars

DO NOT TRUST MİFA AND SONS LLC

I ordered my baby's pillow Dec 9 today is and off the dec.21.my pillow just got to state.they promise 7 to 12 day's to delivery.they saying they have on stock.but them stock is in China they don't mention that part.
Before I ordered I checked this company looks like New York base company when they have your money they order from China.

Order #209224

December 22, 2021
Unprompted review
Orbisify logo

Reply from Orbisify

Hi, Mike. we apologize for this misunderstanding that has happened to our company. We offer order delivery from 6 to 12 working days and not 12 calendar days, this is also written on the product page as well as on the shipping and delivery page. We are US Company based on Brooklyn, NY and have warehouses in US as well as Canada, Australia, New Zealand and China.

And for this mistake that happened since you did not read it correctly, our customer service agents offered you a discount coupon for future purchases just to show that we are a serious company and the trust of customers made us work better and more.

Thank you.

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