Orbis Travels Reviews 

This is the first time I book with Orbis Travel. Overall, it was a pleasant experience. I had trouble checking into one of the hotel but the Support Team resolved the issue promptly with the Supplier. The price is generally reasonable and the service is good.

Had a great holiday in Prague and Budapest with Orbis Travel, hotels transfers and flights all ok and will be using this company again in the near future, big thanks to Benjamin Walker and Patricia for all their help and assistance

We had a wonderful holiday in Croatia, all planned through Orbis travel. All the details of our travel and stay were well executed and helpful. The only challenge we faced were the multiple flights and transfers required to reach our destination from Ontario. Some transfers were booked too close together to be able to navigate the European airports. Only having to do 1 transfer as apposed to 2 would have been better for sure. But we were compensated for a missed flight and delay with prompt response.
I would not hesitate to book with Orbis again.

Just called Customer Service and spoke with Benjamin Walker regarding our upcoming 2026 trip to Italy.
I had several questions and requests
that he answered and took care of in a very professional and courteous manner.
Thank you again,Benjamin for your time and assistance.

Had a good trip to Lisbon and Porto arranged by Benjamin Walker from Orbis travel.All good, flights, transfers, train .Nice hotels a little further out than we would have preferred .All went without a hitch both lovely cities with lots to see.Thankyou

My husband and I took a trip to Malta and Sicily. Orbis from the booking process right thru details leading up to and on the trip was superb. Penny and Ella were extremely helpful throughout. All the hotels were ideal and in excellent locations to explore the various cities. I would highly recommend Orbis to friends and will definitely use them for future overseas vacations.

From start to finish the service we received was excellent. Tim and Alwin were exceptional.
Communication was good, they checked us in, arranged transfers and took all the worry about the trip away, if I had a question I only had to send a message and I had a quick response. I would definitely use this company again and highly recommended them.

Orbis travels met all my needs for my trip to Japan
Julian, my agent was able to accommodate me with the many changes I had to make to my reservations, Much appreciated. Great customer service!

Everyone I dealt with at Orbis was polite, informative and extremely helpful, Russell and Patricia in particular. I was kept informed at all times and all the elements of the holiday came together perfectly. I would highly recommend Orbis and will definitely be using them again.

Great service from Julian just now sorting out my seat for my flight home from Istanbul. The whole holiday booked with Orbis has been brilliant as usual.

We had a quick question while we were at destination, and Ella was very prompt and efficient in getting our answer quickly.

Prompt and thorough service by Julian. All of the information was provided on time with follow up as required in a timely fashion.

Good information and quick response from Julian about a change in our flight.

Julian was very helpful and explained our baggage differences for our up coming flights to the UK

Whenever I have a question about my booking, Orbis is quick to reply. Julian was able to help me with a flight question quickly this evening.

My husband and I returned from our wonderful vacation in Scandinavian countries and Finland. Initially we felt somewhat apprehended booking through Orbis Travels as we're located in North America and always created itineraries by ourselves. We are happy that we did it with Orbis this time! Our itinerary included visiting four capital cities in Norway, Denmark, Sweden, and Finland that involved transatlantic and internal European flights. Orbis did all the check-ins for us and provided boarding passes for all of the flights. Hotels we stayed at were 4-star but very clean, comfortable, centrally located, with gym, sauna (in Helsinki), and plentiful breakfasts. Our package included a few walking tours, as well as a tour to wilderness in Stockholm, canal boat tour in Copenhagen and Oslo fjord ship tour. Overall, we greatly enjoyed our vacation organized by Orbis Travels/Vacation and looking forward to travelling with them in the near future! Actually, we've already referred two acquaintances of ours to them!
On a separate note, communication with the agency was smooth, timely, and courteous throughout the entire process from booking to the last check-in. Thank you, George Smith, Ella Taylor, Steve Jacobs, Patricia and other agents for your great work!
Olga

We just got home from a fantastic Vietnam and Cambodia adventure that was all arranged through Orbis. They took care of everything and when issues arose, they promptly dealt with them. We dealt with a number of people from the Orbis team and all of them were efficient. We will definitely book with them again in our future.

This was our first time using a travel agency for a trip. We found a 2 week UK/Ireland trip advertised through Travelzoo and decided to try it. Initially I was a little apprehensive, but it ended up to be a very smooth and enjoyable trip. Though it seemed I was communicating with a different agent each time I called, and I struggled a little bit understanding instructions due to some of them having a strong accent, I found the whole team at Orbis worked quickly and efficiently together to ensure we had a pleasant vacation.
One agent in particular who stood out was Julian. Our flight home from London ended up being overbooked by British Airways, and so we were unable to fly home until the next day. Once we were back home, I ran into a complication trying to arrange for our promised compensation from the airline because all of our emails were for some reason not reaching each other, but going to Orbis.
Julian diligently and patiently acted as the “go-between” for British Airways customer service and I so that we could ensure I would receive the promised compensation for the overbooked flight. Especially appreciative of this since the back-and-forth continued for 6 weeks after we returned from vacation, and felt like he went the extra mile for me to make sure I was completely satisfied with the end result of our experience. Thank you Julian! 10/10 - I would recommend using Orbis to plan your vacation!

We have just returned from a great Cruise with a stay in Rome 2 night and a stay in Athens 1 night …. 5 ladies …. Our holiday comprised of flights and 4 transfers…. Everything went like clock work all transfers had excellent communications with us…. I highly recommend Orbis and in particular Alwyn Finch we hope to book again soon lesley

This is the first trip I have made with Orbis Vacation, for the Baltic countries. The reason I decided to pick this particular trip with Orbis vacation was the optimal length of 9 nights with 3 nights for each country. Not many travel agencies offer this unique tour to the Baltic and one agency that I have used extensively in the past only has 7 nights which seems very short and skimping.

The structure of the trip was very good. For each location, the first day was the arriving day, followed by 2 full days. If I could do it again, I would pick earlier flights, but not too early to rush and miss breakfast, around 10am, for example. Most airports were so closed, only requiring travelers to be there two hours ahead of boarding, and the flight was very short. That way I could have some extra minutes in the morning to get ready, have breakfast, get to the airport and arrive at the new location earlier with some extra time in the afternoon. Clive Johnson, one of the agents, took care of my booking and was very patient to select all the flights. I could have easily selected better with Clive had I had more knowledge.

There was no extra excursion for my trip, which turned out to be a good thing as I had total control of my time to explore.

One thing that Orbis Vacation stands out is the easily reachable customer service. Every time I had an inquiry, no matter the time (difference), I always could reach a live person. And the effectiveness was from fairly good to excellent.

That never happened to me before with any travel agency, but Orbis Vacation was responsible for all the online check-in since I was not (allowed) to do it myself. And this was always done on-time.

The hotel's pick was good and varied. In Vilnius, Lithuania, the hotel was right in the middle of downtown, with about a 5 min walk to the centre. In Riga, Latvia, the hotel was outside of town, right across the bridge. It was a walkable distance or a one stop tram ride or a 5 euro Uber (Bolt) ride. In Tallinn, the hotel was about a 10 minutes straight walk to the town center. And all were decent 4* hotels.

The airline were SAS for in and outbound flights, and AirBaltic for interflights. AirBaltic was a pleasant surprise, clean, new, modern, spacious. SAS was a bit of a disappointment with small aging aircraft and very basic service (you have to pay for a second). I was very worried about the baggage allowance (8 kg for carry-on, the least among airlines) but with online check-in I went straight to security and boarding gates without being scrutinized. It was very kind of SAS in this regard, as compared to others such as Air Canada, my country's airline. Flying with Air Canada, I was stared down and targeted like in The Hunger Games the moments I was lining up to board, being mocked when I placed the carry-on into their cage to test, escorted by staff to the aircraft to make sure I would check the carry-on. Some beautiful airlines indeed.

I am most likely to travel with Orbis vacation again due to effective customer service, tours with a good itinerary. However, the solo supplement was a bit pricey. From what I was told that hotels charge "extra" for solo travelers. From speaking to the hotels, I was not sure this was the case. The room charge would be standard to begin with, increase only if you exceed the number of two. The agency books two travelers for one room, pays the same price and gets two payments. For solo travelers, the agency only gets one payment. So the supplement charge likely goes to the agency, not the hotel. It is just my own theory, let me know your opinion.