Orbis Travels Reviews 

1,001
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 265 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the helpful and polite staff members, noting that agents consistently go above and beyond to arrange seating preferences and tailor trips successfully. Consumers also highlight the smooth booking process, highly responsive communication, and efficient administration, ensuring an entirely stress-free holiday planning experience. Some reviewers were not happy with unexpected booking cancellations and missing services encountered during their travels. People specifically pointed out that sudden ticket cancellations, unhelpful responses, and poor handling left them feeling completely unsupported when serious issues arose. Others noted that they paid for services that were ultimately never delivered.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their helpfulness, patience, and professionalism... See more

Holidays

Consumers find holidays to be a delightful experience with strong satisfaction overall. Reviewers frequently... See more

Service

People report positive experiences with service, highlighting exceptional support and well-coordinated travel... See more

Customer service

Clients share positive opinions on customer service, praising staff for being extremely helpful, patient, and... See more

Booking process

Customers consistently note ambiguous experiences with booking process. Many reviewers describe the booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My trip to Malta & Gozo was well planned, good administration and effective communication. The Waters Edge hotel in Pretty Bay inMalta, was right on a lovely beach, and the Grand Hotel in Gozo was stu... See more

Rated 5 out of 5 stars

From start to finish the service we received was excellent. Tim and Alwin were exceptional. Communication was good, they checked us in, arranged transfers and took all the worry about the trip away... See more

Rated 5 out of 5 stars

Great company to deal with and was our agent of choice more than once. Responsive to enquiries and Benjamin Walker was so helpful. Provided clear information. Made booking easy and without stress.

Rated 5 out of 5 stars

Jenny was a very proficient Orbis employee. She listened to our needs and requests and worked diligently to get us a trip to remember. Many thanks Jenny for your phone calls, emails and research to... See more


Company details

  1. Travel Aggregator

Written by the company

Get your Luxury Travel deals with our all-inclusive holiday packages. We customize itineraries for couples, family and solo travellers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,001)

254 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience booking with Orbis Vacations

We had an excellent experience booking our trip with Orbis Vacations. Our agent, Paul, helped us every step of the way: She patiently explained the cost breakdowns, helped us customize the itinerary, and truly went above and beyond to help us book our dream trip! We are so excited for our trip now thanks to Paul and Orbis Vacations!

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Our hotel locations in Japan were good strategic near the City Centre

⁷Paul Smith, our travel representative always offered me a better deal. He provides and gives advice and information I need every step of the way.
He planned all our itineraries meticulously.
Paul Smith booked us in the Hello Kitty Train which was fun and delightful surprise.
Orbis staff were very helpful and they are available24/7.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Our package tour to Athens and…

Our package tour to Athens and Santorini from April 10 to 16 was an unforgettable experience. We had an awesome holiday. Thanks to Orbis . Benjamin Walker chose a brilliant accommodation , the very clean Polis Hotel in Athens .. We had a huge room with TV, free wifi , coffee making facilities and a good view of the Acropolis / Parthenon. The hotel which is in the city centre has excellent buffet breakfast serving more than 30 choices of hot and cold foods plus desserts and endless servings of hot and cold drinks . The staffs are courteous. The hotel is walking distance to the Acropolis , Parthenon, the Plaka , museums , shops , restaurants, etc.

In Santorini , the Hotel Igeneia is equally brilliant , offering a good buffet breakfast . The hotel is more like a home than a hotel. The lady owner was so welcoming and provided so many informations on what to see in Santorini and how to get to where one wants to go , We had a spacious room with a double bed and a single bed ( only 2 of us staying) .The hotel is situated in the pretty town of Perissa . It’s 3 minutes walk to the bus stop which goes to the different places of interest . It is 5 minutes walk to the huge and very very long Black Sand Beach and to the highest mountain of Santorini where the famous monastery proudly stands .

The car pickup transport from the airport to the hotel and then hotel to the airport were problem free . In fact I did not contact the drivers to arrange the times of pick up. The Orbis staffs ( Patricia , Alice , etc . ) did them all for me via email. Orbis did an incredible job … from clear booking by Benjamin Walker with good choice of accommodations to checking-in , to transportation from airport to hotel ( return ) . They even checked on us that we are ok whilst on holiday. I appreciate so much the politeness and kindness of every staff I had spoken with over the telephone.
I look forward to booking with Orbis again . The package tour was value for money . And the staff or sale members have the right customer service. Thank you again Orbis !

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

We found Orbis travel excellent in…Orbis travel made for a stress free holiday

We found Orbis travel excellent in organizing, confirming and keeping us updated regarding flights, Checkin, ferries and questions for our vacation. Two best friends travelling requiring separate beds, dietary requirements. All was pre-arranged in our behalf. I highly recommend them for your next tour. Mia was our booking agent. Patricia and Andrew in administration very responsive to our emails. Thank you so much Orbis travel.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great value and helpful customer service

Our reservation and trip thru Orbis was a great value and very well planned out for us. It included flights, hotel stays in 3 different areas and daily breakfast and ferry transfers. Our agent in England, George with Orbis answered our questions and concerns promptly and made adjustments as needed. Alice Smith was also helping. All of our travel documents were sent to us via email in time. Our trip had basic middle class hotels, but the breakfast buffets were large and well put together in all 3 different hotels. We visited Rome, Malta and Gozo in late February of 2026. Well not being able to go in the water because the water temperature is are just not that warm yet The weather is perfect for extensive sightseeing and being outside. With it being in the 60s during the day.

February 21, 2026
Unprompted review
Rated 4 out of 5 stars

We booked with Orbis for the first time…

We booked with Orbis for the first time for our trip to St Lucia. Their fare was in line with other providers, however their customer was exceptional. From booking to leaving and then returning they were there to assist every step of the way.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Egypt Adventure 🇪🇬 Traveling from 🇨🇦

We were wanting to travel to Egypt and came across Orbis while searching vacation packages. I'm thrilled to say, that it was an amazing experience and we're grateful to Mia for putting together a great 20 day package tailored for us!
All transfers went smoothly and the Administrative team at Orbis kept in contact with us during the trip to update us in "real time" on meeting points, dates and times. That was so valuable and much appreciated, thank you again!
We highly recommend both Orbis and agent Mia for any vacation! We'll definitely be using them again.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Hi our actual vacation was amazing!The…

Hi our actual vacation was amazing!The hotels were great, the people there were amazingly helpful Our issue was flights which were all changed before we left which meant transfer times had to be changed All done with no problem Then our return flights were cancelled and the help rebooking and finding another hotel for and extra night closer to the airport was invaluable Thank you

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Dublin in winter

Short break to Dublin very well organised by Orbis and Patricia. Hotel was well located and comfortable, and we were particularly impressed by care taken to ensure we had maximum time there by suggesting we fly from Bristol rather than Cardiff, giving us in effect another day by flying out early and returning late. Many thanks.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great Travel service

I was quite happy with service that was provided by the agents. The Hotel rooms were very clean. And most importantly the response that was provided by the Agent was very supportive.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Dublin Trouble free all the way

Patricia and Orbis Travel took care of everything from our departure airport to hotel and return from hotel back to the arrival at our original departure airport.
Great Hotel right in the centre of things.
All the tours and the trips all started either at or very close to the hotel main entrance.
Undoubtably my best short break for years!!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Best vacation

We recently, booked for the first time with Orbis.
Very afortable and clear service.
Is a worthy company.
From Canada to Thailand.
Best experience ever.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

14 Day Spain + Portugal in September

From the first time I called Orbis and connected with Paul, it has been a real pleasure.Paul has gone over and above to plan our vacation our way, from customizing flights to suit our needs, giving us hotel choices and changing our itinerary. He spent lots of time making it work, he knows his stuff and does it well! Can’t wait to go!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Bali Bliss With Orbis

We used Orbis to plan our trip to Bali in January 2026. The service, accommodations, flights, and transfers were all top notch. The advice and recommended hotels were fantastic. Our outbound flight was cancelled at the last minute (literally as we were going to board) and Orbis worked with us to get a better flight than what the airline had re-booked, saving a day of our vacation. The 24-7 service was really helpful, but after we arrived, everything went like clockwork! I will use Orbis again, and have recommended it to my friends.

January 4, 2026
Unprompted review

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