Return purchaser.... Bit more expensive, perhaps, but absolutely worth every penny. The quality is exceptional and really easy to put up. Love 'em!! You need look nowhere else for well made blinds. Cu... See more
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Review summary
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Reviews shaping this summary
Excellent service and great quality product. I ordered 4 free samples to find the exact shade I wanted, they arrived quickly. Once I had selected the colour I ordered the blind. The website was e... See more
Company replied
I am very happy with my order and great communication with company before my order was processed as I ordered personal photo blinds and I had a lots of questions and had an answer very prompted. Very... See more
From start to finish my whole experience with Order Blinds was excellent. My emails were answered quickly, very efficiently and nothing was too much trouble. I had several blinds that were only milli... See more
Company replied
Company details
Written by the company
Choose from our huge range of window blind solutions including rollers blinds, shutter blinds, vertical blinds, roman blinds and more, all made to measure in the UK. You can trust in us for easy ordering, market leading quality, best prices all year round and excellent customer service.
Contact info
Unit 10 Barbrey Business Park, NG13 0GY, Bottesford, United Kingdom
- 01159699933
- info@orderblinds.co.uk
- orderblinds.co.uk
4.4
Excellent
484 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Not returnable site
I recently ordered blinds from this website. It said next day delivery but make a note it is working day. Also make sure that what you order matches your colour and material they provide. I paid for next day delivery which is super expensive and received after 2 days, when I reached out to them about not happy with the product they redirected me to the point it is custom made and cannot be returned back. I had ordered standard size of 55 cm, which they refused. Just be sure before you order would be my advice.
April 3, 2024
Unprompted review
Reply from Order Blinds
Hi Habib,
We're really sorry to hear about the confusion and inconvenience you experienced.
The service you ordered was our Next Working Day Despatch Service (£10) plus our Next Working Day Delivery Service for UK Mainland (£8.95), which is how we advertise it online. If you received the blinds within 2 working days from ordering, we have fulfilled that service.
We apologise if there was any misunderstanding about the colour and material matching, however we always recommend using our free sample service, due to different light and colour settings between computer monitors - due to this, we are unable to guarantee the image will display the same on every computer.
We would also advise checking all details thoroughly before placing the order, given that our products are custom-made and hence, non-returnable.
We highly appreciate your feedback and will continue to strive for clarity and customer satisfaction.
Absolutely perfect high quality blinds
Absolutely perfect high quality blinds. Will definitely use again
April 2, 2024
Unprompted review
Reply from Order Blinds
Hi there,
Thank you for your positive feedback! We're thrilled to hear that you're happy with the quality of your blinds.
We look forward to serving you again in the future.
Emily couldn't have been more helpful
Emily couldn't have been more helpful! She went over and above to supply a replacement blind for me. Speedy response, helpful links provided for installation, seamless ordering process and speedy delivery. Couldn't fault the exceptional customer service levels I received from Order Blinds. Thank you!!!!
March 21, 2024
Unprompted review
Look no further if you need a quality blind
If you need a good quality blind you are in the right place. We ordered a black out blind with cassettes and the product we receive is absolutely perfect. The shutter mechanism is fantastic and it is a complete black out blind system. Fitting was very easy. Delivery was prompt too. 10/10 and I would highly recommended
March 24, 2024
Unprompted review
Reply from Order Blinds
Hi there,
Thank you for your kind words and recommendation! We're delighted to hear that you're happy with the quality of the blackout blind you ordered from us, and that it was easy to install.
We take pride in providing high-quality products and quick delivery, so we're thrilled to know that we met your expectations.
Thanks for choosing Order Blinds!
Very prompt supply but still not…
Very prompt supply but still not installed as waiting on other trades.
March 12, 2024
Unprompted review
Reply from Order Blinds
Hi there,
Thank you for your feedback! We're glad to hear that you received your order quickly.
We hope that the installation goes smoothly once the other trades have finished their work.
Thanks for choosing Order Blinds!
Excellent service and product
I wanted a roller blind made with my own fabric which was a single duvet cover. Order blinds were very easy to communicate with, replying to emails promptly. The roller blind arrived very quickly and was perfectly made. Their price was also very reasonable. I would definitely recommend them and use their services again.
March 12, 2024
Unprompted review
Reply from Order Blinds
Thank you for your review! We're thrilled to hear that you're happy with your blind and our service, and that we've been able to provide a convenient and affordable solution for your window.
Thank you for recommending us, and we look forward to serving you again in the future.
Really pleased with our first order.
Really pleased with our first order.
Several free samples provided.
Online ordering easy with lots of options.
Blind arrived within the timescale quoted.
Quality is lovely, fits well, we are very happy with our purchase
March 6, 2024
Unprompted review
Reply from Order Blinds
Thank you for your review! We're delighted to hear that you were pleased with your first order.
We're also glad to hear that your blind arrived within the quoted timescale and that you're happy with the quality and fit.
Thank you again for your positive feedback, we truly appreciate it.
Super easy to fit. Very sturdy!
These blinds are very well made. I can't believe how easy they are to fit and how sturdy they are when fitted in place. I really didn't want to drill lots more holes and create mess so these blinds are perfect. Would highly recommend!
March 14, 2024
Unprompted review
Reply from Order Blinds
Thank you for your review! We're so pleased to hear that our blinds provided a convenient solution for you.
Thank you for recommending us, and please don't hesitate to get in touch if you need any further assistance.
Arrived quickly and Great Quality and…
Arrived quickly and Great Quality and Great Quality and Value. We will buy from this supplier again
5 Star service *****
March 15, 2024
Unprompted review
Reply from Order Blinds
Thank you for taking the time to leave such a positive review. We're thrilled to hear that you were happy with the service provided!
We're glad to have earned your trust and loyalty, and we look forward to serving you again in the future.
Excellent service
Excellent service, perfect fit, easy to install & operate.
March 7, 2024
Unprompted review
Reply from Order Blinds
Thank you for your kind words, and please don't hesitate to reach out if you need any further assistance!
Roller blind
Fast, efficient service. Supplied a proof before final production for us to check. Easy to fit. Looks great! Thank you.
March 12, 2024
Unprompted review
Reply from Order Blinds
Hi there,
Thank you for taking the time to leave us a review.
We're thrilled to hear that! It's great to know that you found the fitting process easy and that you're pleased with how your new blinds look.
Thank you for your positive feedback, we really appreciate it!
Exceptional Customer Service
Back in January 2021, I had purchased 3No Blackout Roller Blinds and was very pleased with the product. However, recently, I experienced a fault with two of the roller blinds where the plastic "Brakes" on one side of blinds had snapped (this part ensures the blind sits firmly flush to the window sill).
I contacted customer service via email and explained the issue. The customer service assistant who responded back, understood exactly the problem and confirmed that she would send out replacement parts at no charge.
This kind of customer service is very rare today and it is for this very reason why I have used/recommended Order Blinds to many friends and family.
Keep up the good work!
March 20, 2024
Unprompted review
Reply from Order Blinds
Hi there,
Thank you kindly for taking the time to leave us feedback!
We're absolutely thrilled to hear about your positive experience with our customer service team and that we could assist with your Blackout Roller Blinds issue. It's great to know that you feel confident recommending us to your friends and family. We truly appreciate your kind words and your support.
Thank you again for your feedback. We will definitely keep up the good work and we look forward to serving you in the future!
Good quality and finish, arrived promptly
We wanted to order a waterproof blind for a bathroom; Order Blinds seem to be the only company with a good variety of patterned options rather than just a plain colour. When it arrived we were really pleased with the standard of finish, it looks great.
February 7, 2024
Unprompted review
Reply from Order Blinds
Thank you for your review! We're delighted to hear that you are happy with the finished blind.
We appreciate your feedback and look forward to providing you with more quality products in the future.
Reply from Order Blinds
Thank you for your review! It's always our aim to provide a fuss-free experience.
We appreciate your feedback and look forward to serving you again in future.
Excellent service
Excellent service! Brilliant customer service, superb quality and really easy to fit. Wasn’t in when blind was delivered, they kindly rearranged a suitable time for me to be delivered a second time. Can fully recommend this company.
February 29, 2024
Unprompted review
Reply from Order Blinds
Thank you for your wonderful feedback! We're over the moon to hear about your positive experience with us.
We appreciate your recommendation and look forward to serving you again in the future.
Reply from Order Blinds
Thank you for taking the time to share your experience! We look forward to serving you again in the future.
the ordering was straight forward
the ordering was straight forward, have the measurement that we need, fitting was very easy.
February 7, 2024
Unprompted review
Reply from Order Blinds
Hi Paul,
Thank you so much for your lovely feedback! It's brilliant to hear your ordering and fitting process went so smoothly.
We can't wait to assist you again in the future.
Don't buy cassette blinds from here!
If you are thinking of ordering cassette blinds from this company think again. They refer you to a video on how to measure for them which is the middle of your recess, however they actually go on the front of your recess so chances are they won't fit. The quality was poor to say the least, its a shame you can't upload pictures. Whilst the company have offered to remake the blinds the quality isn't going to be improved. £250 in the bin, an expensive mistake which is a shame as I wanted to order other blinds.
UPDATE
Today we removed the stickers from the wall which the blinds sit on. It's pulled all the plaster off the wall. The room has just been redecorated in Farrow and Ball. Pictures have been sent to Order Blinds with a request for replacement paint. This request was rejected so now I have to purchase more paint and do the work myself. As most of you are aware Farrow and Ball is not cheap. This doesn't even include the amount of time it's going to take filling and sanding these 4 walls. Their response was 'we will support you', support me how? I'm definitely going to need therapy after this ordeal. Total balance in the bin £325!!!!!!!
Disgusting customer service.
January 26, 2024
Unprompted review
Reply from Order Blinds
Hi Claire,
Thank you for taking the time to leave us a review. We're really sorry to hear that you've had a less than perfect experience with our Total Blackout Blinds. Your feedback is really important to us.
We're currently going over the video to ensure it provides the right guidance - we apologise if it led to any confusion. To clarify, this product is designed for an edge of recess fitting, which is stated in our product descriptions and features, and was also mentioned in our previous emails to you.
We understand that the blinds didn't fit quite right, and given that you have the Mismeasurement Protection Insurance, we offered to remake the blinds in different sizes. We're all about making sure our customers are completely happy with their purchases.
We've noted the damage caused to your walls due to the stickers and we empathise with your frustration. We regret the inconvenience and the additional costs you've had to bear. Though we can't cover the cost of the paint, we're eager to assist you in other ways.
To that end as a gesture of goodwill, we have extended an offer to you via email. We hope this helps somewhat as we are fully committed to making things right for you. Please accept our sincerest apologies for the troubles caused, and we're committed to improving your experience with us.
Excellent product and service
February 7, 2024
Unprompted review
Reply from Order Blinds
Hi there,
Thank you for your kind words and for taking the time to reach out to us! We're thrilled to hear that you're happy with the product and service you received.
If you ever need any assistance in the future, please don't hesitate to get in touch. We're always here to help!
Kind Regards,
May
The quick service but some problems
The quick service and price were both to be commended. I feel their daylight range with white backing is bonded to the roller the wrong way around. As supplied you see the white (backside) of the line at the top of your chosen coloured blind. I had to fold the blind back on itself and have it roll the opposite way around. This way the blind clears and protruding window handles and avoids the horrible clash of colours.
The only other thing is that the blinds fabric REALLY smells of its manufacturing process. To the point of a headache. They have been up one week and the smell is starting to be less noticeable when you walk in to the room
February 1, 2024
Unprompted review
Reply from Order Blinds
Hi Neil,
Thank you for taking the time to leave us a review. We're sorry to hear about the issues you faced with your Daylight Roller Blind.
The blind you ordered is a digitally printed product on a white base fabric which is why the reverse side is white, we do try to make this clear in our product description.
Our standard roll direction is designed to have the fabric roll over the back of the tube, but we can offer a reverse roll upon request. Our customer service team will reach out to you to ensure that your blind is operating correctly after your manual adjustment.
Regarding the smell, we apologise for any discomfort caused. We use high-quality materials and UV curated ink in our manufacturing process, which can sometimes result in an initial odour. However, it is safe, and we're glad to hear that the smell is starting to dissipate as we would expect.
Thanks again for your valuable feedback, and we hope that you're enjoying your new blinds. We're always here to help if you have any further questions or concerns.
Kind Regards,
May
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