Order BlindsReviews 

484
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the excellent quality of the products, particularly the blinds, noting their great appearance and solid construction. The ordering process is frequently described as simple and easy, with many appreciating the clear communication and efficient service from start to finish. Reviewers also consistently praise the customer service, highlighting helpful and responsive interactions, with some specifically mentioning staff members for their outstanding assistance. However, some customers also noted issues with product quality, such as blinds arriving damaged, being flimsy, or not meeting expectations for features like blackout capabilities. A few other people also felt that customer service was unresponsive or unhelpful in resolving problems, leading to dissatisfaction with the overall experience.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising the excellent construction,... See more

Quality

Consumers generally express satisfaction with the quality of the products, often highlighting the solid... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting its ease and the helpful... See more

Service

Users describe positive interactions with service, frequently highlighting excellent service, great value,... See more

Customer service

Customers had positive experiences with customer service, with many reviewers praising the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and great quality product. I ordered 4 free samples to find the exact shade I wanted, they arrived quickly. Once I had selected the colour I ordered the blind. The website was e... See more

Company replied

Rated 5 out of 5 stars

I am very happy with my order and great communication with company before my order was processed as I ordered personal photo blinds and I had a lots of questions and had an answer very prompted. Very... See more

Rated 5 out of 5 stars

From start to finish my whole experience with Order Blinds was excellent. My emails were answered quickly, very efficiently and nothing was too much trouble. I had several blinds that were only milli... See more

Company replied

Rated 5 out of 5 stars

We loved the pattern and were able to obtain a sample of the fabric which gave us the confidence to place our order. Short lead in time for this made to measure Roman blind. Concise details and fi... See more


Company details

  1. Blinds Shop

Written by the company

Choose from our huge range of window blind solutions including rollers blinds, shutter blinds, vertical blinds, roman blinds and more, all made to measure in the UK. You can trust in us for easy ordering, market leading quality, best prices all year round and excellent customer service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

484 reviews

5-star
4-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(484)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gorgeous blinds

Gorgeous blinds, excellent customer service. I wanted something for the patio doors which would keep the flies out in summer and allow the digs to come and go as they please. Sheer vertical blinds without chains means the room is still flooded with light and the digs can walk through them whenever they like.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing blinds and even better customer service!

My made to measure blinds are lovely and just what i was looking for. They fit perfectly. Excellent customer service, they respond quickly and answer any questions you may have. Have had a very positive experience with the company and would highly recommend!

June 13, 2025
Unprompted review
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Reply from Order Blinds

Thank you so much for your kind words! We're thrilled to hear that you love your new blinds and had a great experience with our customer service. Your recommendation means a lot to us!

Rated 5 out of 5 stars

High quality Privacy Blind

High quality Privacy Blind. Easy to fit.
Rolls up/down without straying and jamming...listen up other manufacturers!
Incredibly well packed for courier dispatch.
Can't remember, delivery date.
I will be using your company again.
C.B. TQ14

January 1, 2025
Unprompted review
Rated 4 out of 5 stars

Good quality and looks really smart.

Overall a great product. The fitting is relatively simple and once in place it looks fantastic. The cover at the top looks super smart. Took off one star as the blind wasn’t fitted in the right direction but this was easy to fix. There were also a couple of marks on the blind which again we’re easily removed and fabric on the cover at the top wasn’t fully glued down but it just needed flattening and its been perfect ever since. In terms of measuring you get a few millimetres adjustment but you do need to be precise. If anything I’d go one or two millimetres over if I was to order again. Overall very well made, blocks out loads of light, the blind material is heavyweight/ good quality, it was easy to fit and looks super smart once on position. Worth the extra cost in my opinion and would buy again.

May 17, 2025
Unprompted review
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Reply from Order Blinds

Thank you so much for taking the time to leave such a detailed and thoughtful review. We're really pleased to hear that you're happy with the overall quality and appearance of the blind, and that the fitting process was straight forward. It's great to know it's performing well and blocking out the light effectively!

We appreciate you highlighting the aesthetic issues you encountered and apologise, these should have been caught in the product checking stage. While we're glad they were easy to resolve, we'll certainly take this feedback on board to help us improve our quality control. Your tip on measuring is also really helpful and will no doubt benefit other customers.

Thank you again for your kind words and for choosing our product. We’re thrilled to hear you’d buy from us again!

Rated 4 out of 5 stars

I believe the company is genuinely…

I believe the company is genuinely invested in providing a reasonably priced quality product through an online platform. They have adopted a relatively simple explanatory process to convey the relevant requirements of the customers, which works fine for the straightforward project. However, for more complicated scenarios the simple explanation does not work and may put the customer off. In my case, I had one very wide window (blind) and one of a more normal size. Ordering for the simple scenario fell within the scope of the given explanations but for the wider blind, there were a lot of missing bits of information. My window was 287cm but the maximum fabric width (my preferred choice) was 280cm. Reading between the lines, I worked out that it could still work but needed a face-to-face chat; I used both the email and telephone to pose my questions and found the agents helpful but they naturally tended to answer the immediately posed question without exploring associated complexities, for example what sort of brackets would I have? How many brackets might be needed to support a blind of such length. It therefore required me to go back to the website for further exploration and thinking, and to come back with more questions. Ultimately, I worked out what I needed and how to place the order with instructions (not clear at the outset). After all the discussions, when I ordered, the order receiver, initially rejected the order because it did not fit the standard protocol but did give the option of continuing regardless; I chose the latter. The products arrived on time and I chose to get a professional to fit the blinds (wise in retrospect) because I would not have known about the potential need to drill through "lintels" and to ensure extremely precise alignment of the brackets to allow the luxury bracket holder to snap into place.
Although it was an arduous journey, the final products were as I had imagined and the whole project worked very well.
What I would have liked is a clearer road map at the beginning. I can see why the company has chosen a simple explanatory process but I would value a more detailed roadmap at the outset

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Electric blinds

Ordered 3 matching electric blinds for kitchen window and doors. As they are made to order there is a little wait (couple of weeks) between ordering and receiving the blinds but this is clear when ordering. Blinds arrived well packaged and within the stated timeframe with clear tracking of package/notification of when it would arrive. The blinds themselves are all really good, they match each other, the material looks as we expected, and were easy to install with clear instructions. The only minor improvement would have been having a print out of the installation instructions in with the blinds (you have to go back onto the website to find them). Honestly think they are the fanciest bit of home furnishing we've ever had (the remote control allows all 3 blinds to open/close in sync (or separately) which we really like!). Internal batteries that drive the blinds arrive fully charged and are supposed to last 6-9 months, haven't had it long enough to test that yet, but the instructions for recharging look simple with an easy to access socket to plug the charger in on one end of the blind. We got samples of the material for the blinds before we ordered them, and these took a few weeks to come in due to the company waiting for stock, but glad we waited for this as it did help us decide which pattern to go for to see the fabrics in the flesh. The blinds are good at keeping the heat out on hot sunny days as well as keeping light out at night (we went for the PVC fabric for easy cleaning as they're in the kitchen, but it seems as good as the blackout fabric that we have on blinds elsewhere in the house in terms of keeping light/heat out).

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Corporate Order

Custom printed blind for a client which looks great. High quality printing on a a quality material. Ordering was quick and easy.

April 16, 2025
Unprompted review
Rated 3 out of 5 stars

The colour was great and matches the…

The colour was great and matches the the paint work. It was not the correct measurements I sent in. it was slightly smaller on the width I had to add a 1/4 inch piece of wood to the wall. Apart from that it is fine.

May 13, 2025
Unprompted review
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Reply from Order Blinds

Thank you for your feedback — we're glad to hear you were pleased with the colour and overall match to your paintwork.

Regarding the sizing, we’re sorry to hear that it didn’t fit as expected. Depending on the measurement type selected when ordering, a small reduction is sometimes made to allow for proper fitting, and this is noted on our website during the ordering process.

However, if you believe a reduction should not have been applied in your case, please don’t hesitate to get in touch with our customer service team. We'd be happy to look into this further and ensure everything is as it should be.

Thank you again for your order!

Rated 5 out of 5 stars

Great Customer Service

Really impressed with this company. I had a small issue with 1 of my blinds, this was dealt with straight away and without question.
I was kept updated throughout the process and the replacement was perfect.
Thank you 😊

May 1, 2025
Unprompted review
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Reply from Order Blinds

Thank you so much for your kind words!

We're really pleased to hear that you were happy with our customer service and that the issue with your blind was resolved quickly and smoothly. Keeping our customers informed and satisfied is very important to us, so it’s great to know we delivered on that.

Thanks again for your support – we really appreciate it! 😊

Rated 5 out of 5 stars

Outstanding

I ordered 5 vertical blinds and 1 roller blind. The blinds are well made and good quality. Initial order was delayed by a week but this was comunicated. I made a mistake when adding the measurements on one blind and it was too short. I had taken insurance and a new blind was made and delivery very quickly.
The customer service has been excellent. Cost was reasonably.
I would recommend this company.
Thank you to all involved for your outstanding support.

May 2, 2025
Unprompted review
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Reply from Order Blinds

Thank you for your thoughtful review!

We're delighted to hear you're happy with the quality of your blinds and that our team was able to quickly resolve the sizing issue for you. Mistakes can happen, and that’s exactly why we offer our measurement insurance—to give our customers peace of mind. We're also glad that our communication and service met your expectations.

Your recommendation means a lot to us, and we'll be sure to pass on your thanks to everyone involved. We truly appreciate your support!

Rated 5 out of 5 stars

I am very pleased with the quality of…

I am very pleased with the quality of the blinds and everyone comments about the idea to use a photograph for a blind. The service was quick and timely. Would recommend the company.

March 22, 2025
Unprompted review
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Reply from Order Blinds

Thank you for your lovely feedback!

We're so pleased to hear you're happy with the quality of your blinds. We absolutely love creating photo blinds, as they’re such a bespoke and meaningful way to add a personal touch to any space. It’s wonderful to hear yours is getting such positive comments.

We're glad the service was timely and that you’d recommend us—your support means a lot to the team!

Rated 4 out of 5 stars

Good customer support

Dealt with a problem that occurred in a professional and fair manner.

March 4, 2025
Unprompted review
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Reply from Order Blinds

Thank you for your feedback! We're glad we could resolve the issue in a way that felt fair and professional.

Providing good customer support is very important to us, and we really appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Nice blind. Good price.

Online ordering process was simple and well explained. The price was good and I am happy with the blind now I've installed it. I intend to order again as I've just bought a house and used this as a kind of test to check quality etc.
The next ones I order however I will add 2-3mm extra to the width as this one only just fit in the brackets even after several very careful measurements. I appreciate the need for corrective tolerance being applied (post order) but thought it was a bit over the top. If your confident with your measurements I would advise to add the same extra mm when ordering online. Only reason for losing a star, other than that great!!

April 1, 2025
Unprompted review
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Reply from Order Blinds

Thank you for your detailed review! We're really pleased to hear that you're happy with your blind and found the ordering process straightforward and well explained. It’s great to know you’re planning to order again—congratulations on your new home!

We appreciate your comments about the sizing and understand your point regarding the tolerance adjustments. These are applied to ensure a safe fit, but we’ll certainly take your feedback on board as we continually look to improve the experience. If you ever need help with measurements for future orders, our team is always here to assist.

Thanks again for choosing us!

Rated 5 out of 5 stars

Overall good experience and decent product

I've ordered 3 different sets of blinds ( 2 light filtering and 1 light blocking), and have had an all round good experience. The ordering process was simple enough, the website has all the information needed to take appropriate measurements. The order arrived with all the small parts needed and the fit was as expected, I didn't purchase any measurement insurance, and didn't need to. The parts/materials are of decent quality, and for the longer blind it feels sturdy enough. As the parts are made to order/measure, it was expected to take several days to deliver, not a problem for me. Overall, happy with my purchases.

April 15, 2025
Unprompted review
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Reply from Order Blinds

Thank you so much for your detailed and thoughtful review!

We're really glad to hear you've had a positive experience across multiple orders and that everything—from the ordering process to the fit and quality—met your expectations. It’s great to know the instructions were clear and that you felt confident measuring without insurance.

We truly appreciate your support and are so pleased you're happy with your blinds. If you need anything in the future, we’re always here to help!

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