ORE4x4 UK Reviews 

179
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

They went above and beyond to help me. Turned out the issue wasn't with there product but a cracked door (making the noise) they watched a video of mine found my number and called me. A service you do... See more

Rated 5 out of 5 stars

Purchased the Rear wheel carrier for my Defender and must say I’m impressed with the quality, fitting was relatively easy on my own although an extra pair of hands would be ideal when offering it up... See more

Rated 5 out of 5 stars

After searching reviews of Defender spare wheel carriers I ordered an ORE4x4 one as they seem to tick all the boxes, although looked relatively expensive. Now I've fitted it, I'm not disappointed at... See more

Company replied

Rated 5 out of 5 stars

What can I say about this #OREsome company and their supremely excellent products and service. I currently have an ORE steering guard, ORE beta front bumper and a pair of amazing LTPRTZ DL108-S "... See more

Company replied

Company details

  1. Manufacturer

Written by the company

Zero Compromise, Land Rover Defender Parts Proudly Made in Britain (By Engineers) Made with Super Tough #OREsome Coating


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

179 reviews

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No recent history of asking for reviews

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4.6

All reviews

(179)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication from ORE. I have purchased for my Defender, spare wheel carrier, light bar and grills. All quality products. Back up for the excellent products is first class communication and technical support, which I called upon with installing a light bar. I highly recommend this company.

July 26, 2023
Unprompted review
Rated 4 out of 5 stars

Delivery delay sorted

I ordered a new bumper as I saw the reviews on Doctors Garage and wanted a quality item
I ordered the bumper on line and got an automatic email sayng it would be shipped
After waiting a week I sent a snotty email asking where it was.
Chris the MD phoned and explained they had been flooded so then I felt a bit guilty, thought I should give him a thumbs up for ringing

June 19, 2023
Unprompted review
Rated 1 out of 5 stars

Not so OREsome…

I contacted LTPRTZ via email a week ago asking for a quote and information on where their LED headlights and work lights are manufactured, as I was looking at placing a substantial order in excess of £3000.

LTPRTZ ignored my question but said ORE 4x4 were their U.K. distributor. After looking at their website I noticed the prices were much higher than LTPRTZ direct and it stated that they were made in Germany. I explained this to LTPRTZ and asked them to confirm if the LEDs are made in Germany and if it was possible for them to provide a quote instead of ORE.

LTPRTZ again ignored my question on manufacturing and CC’d ORE into our email conversation. So I asked ORE for a quote and again information on manufacturing.
Again I was ignored but instead asked for my telephone number.

I expressed that I was only looking for quote and information on manufacturing again for a 4th time.
As this is the 5th company that I had contacted about LED headlights I’m well aware that these companies want a phone call so they can give you a sales pitch rather than giving a straight answer. Not to mention that giving a quote and answering a single question via email is a pretty quick thing to do.

ORE replied again ignoring my question and asked once more for my telephone number so they could deal with my enquiry quickly. Although I’d imagine replying to an email with a price and quite literally the name of the country of manufacture would be the the quickest way.

I explained I didn’t want a phone call for reasons I’ve mentioned above in this review.

4 days went by and I had no reply so I thought I’d ask once more and also CC in LTPRTZ.

The next day I received what I’d call, a clutching at straws and somewhat rude reply from ORE saying that their MD… Chris, had spoken to LTPRTZ about my emails and LTPRTZ would not longer be replying to me and that if I couldn’t accept a phone call then they couldn’t help me. In the same email they then accused me of being a “competitor” (not sure how asking for a quote would benefit a competitor to be honest) along with some rubbish about how MD Chris had instructed the sales rep I was talking to at ORE to not contact me after this email. Apparently he found it strange that I would want a quote on multiple units of their LEDs (I have multiple trucks). Complete and utter rubbish to try and hide the truth once more. Along with “we have had multiple strange emails asking about pricing.”
You don’t say, what you sell a product and customers email you asking for a price in the hope for a discount….?

Furthermore, after that email I looked on OREs website again and they had removed the statement “made in Germany” and it now reads “designed in Germany” I can only guess this is a ploy to try and convince more customers they are buying a German manufactured product when they aren’t.

I emailed back explaining all the above and that I’d take it they are made in China. Suprise suprise, never got a response back or a response from LTPRTZ, which is odd because if your LEDs were made in Germany as you stated then you’d be singing it from the rooftops.

If ORE has just replied to me and been truthful I wouldn’t have left this review and just moved on, but I’m certainly not being accused of any wrong doing by MD Chris, when in fact they are the ones telling lies to their customers for financial gain.

Safe to say I won’t be back and advise any customers who have been Mis-sold LTPRTZ LEDs to email ORE and ask where they are manufactured, not designed!

April 29, 2023
ORE4x4 UK logo

Reply from ORE4x4 UK

“DRUM ROLL”

This review is a truly comical story of lies, it's completely nonfactual and completely fabricated!

The lengths our competitors will go to to try disrupt our business and supply chains clearly means we are doing something right :-)

Having cancelled all orders including 5x pairs of headlights to a "Defender specialist" in South Wales, due to reports of poor service to their customers with our products (we all know who this is, check their Trustpilot reviews!) - the owner then tried to contact LTPRTZ in Germany directly; which didn’t go well for him!

He then set up this fake Trustpilot account the same week we cancelled orders (he must have been pretty miffed having to refund customers for lights he didn’t have) and left a review for his former employer (LR specialist now closed) and his own company - how original!

In summary, we received an email from “James Springhall" asking for a quote for 5x pairs of LHD headlights for his 5x Defenders, with shipping to Edinburgh without him providing a fixed address (strange I hear you say?).

We asked him to simply order them on the website like any normal customer where shipping rates are calculated at checkout. (Coincidently the order we cancelled was to a trader shipping a lot to the USA including 5x LHD lights…)

Smelling the rat, Chris insisted on speaking to "James" as we knew it was the former trade customer, now competitor, who we have had trouble with before. For some reason James wanted to spend the best part of £2.5k on headlights, whilst refusing to speak to our MD on the phone even after we explained we suspected he was a competitor - hence the phone call before proceeding with the order.

Basically this is a last ditch attempt from a sad little man who should really be spending more time focusing on his own business rather than ours!

Also to add, we tasked a cyber-security expert to investigate this matter and we now have evidence of James' IP address - traced back to an industrial estate in South Wales where, coincidentally of course, this particular competitor is based.

Sadly Trustpilot won’t accept the evidence we submitted as it was external to their processes regarding factual disputes, so we have now asked them to get proof of identity of this so called "James Springhall" which the reviewer has been unable to provide as of yet.

Will the real-fake James Springhall please stand up?

"MIC DROP"

Rated 5 out of 5 stars

Unbeatable customer service

Unbeatable customer service!

Talk about a company caring about its customers. DHL delivered my ORE package to the wrong address and it was nicked. ORE spent days chasing DHL for a refund (shout out to Jenn in the front office) but DHL couldn’t care less and washed their hands of it. Chris the owner reached out to me personally and stepped up with a discount to re order if I wanted. It wasn’t ORE’s fault, but they still wanted to do right. This is why I keep coming back to them, you won’t find another outfit more passionate about the community or its customers. DHL could learn a lesson from them.

January 16, 2023
Unprompted review
Rated 5 out of 5 stars

I have ordered additional Offroad…

I have ordered additional Offroad equipment for my Toyota several times and I must say that I am pleasantly surprised by the price, quality and fast delivery from Poland to Croatia. I have also advised my friends to draw attention to the offer of the ORE 4x4 store because they really have product quality and excellent communication and reasonable prices.
Edi from Croatia
One more time 👍 Thanks ORE 4X4 Poland

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

ORE 6-Month review and experience

I have been putting off writing this review for a number of months to give an honest long term review on my experience of ORE’s products.

Oak Ridge Engineering (O.R.E) is a British company which I discovered online selling Defender products which the Land Rover community rated highly . Chris, Simon and their team bring fresh life into the aftermarket Land Rover scene through engineering new products which will last a long time and not deteriorate like most Land Rover accessories generally do.

In February 2022 I made the big decision to purchase a wheel carrier, Steering guard and a pair of corner protectors for my puma defender to help eliminate some of the known issues with a Land Rover.

After researching the various options available on the market I decided on ORE which was offering British made heavy duty products at a price which did not compromise on quality or function, as their products are over engineered for the job. Yes there are cheaper products out there; however, these will most likely be inferior to the quality of ORE and its secret military grade coating.

After placing my order I was amazed at how quick and well packaged the items arrived. All the parts were individually wrapped and protected with plenty of bubble wrap and cardboard to ensure the products arrived damage free which of course they did 😁🙌.

I am pleased to say that after 6 months of having these parts fitted to my defender they still look brand new and are performing the jobs they were designed to do. The only maintenance I have had to do is ensure that every 3 months I check the grease levels in the wheel carrier bearings and top up as required to keep the bearings operating smoothly.

I will definitely be purchasing from ORE again in the future and in fact wish they would speed up with bringing out more products; however, it is a testament that Chris and Simon will not rush products to market and want to ensure they are near bombproof before being sold 😁🙌.

Rest assured when I purchase an ORE product I know I am getting a high quality product which has been rigorously tested and developed to perform a specific role as best as possible and not fail like inferior products.

Everyone should have an ORE product on their Land Rover 😁👍

August 17, 2022
ORE4x4 UK logo

Reply from ORE4x4 UK

Hi DK,
Wow. What an amazing review. Thank you for your support! As you've correctly said we work super hard to design and develop products that work exactly as they should - for a very long time. We also work hard on our customer service and website experience too! There's some great new products in the pipeline so make sure your following us on social media and subscribed to our mailing list! #TeamORE

Rated 5 out of 5 stars

A great product

Easy ordering process and the Defender seatbox protectors look and feel absolutely top notch. If there is one small criticism to be made it concerns the shipping charges to mainland europe where in all honesty there are better value terms and conditions out there.

May 19, 2022
Unprompted review
ORE4x4 UK logo

Reply from ORE4x4 UK

Hi Malcolm thanks for taking the time to leave your thoughts on both our website and corner protectors - we're glad you are happy. With regards to shipping, we are always working hard with DHL to decrease our rates to ensure the best prices possible. We hope you'll order again soon! Make sure you're following us @ore4x4uk on Instagram or subscribe to our mailing list for future updates. #TeamORE 😎

Rated 5 out of 5 stars

Great service- best products

Great service from ORE from ordering through to communication about delivery. ORE Products are so well made and the time and money that they spend on R&D is second to none. Once you’ve had the ORE powder coating system on your defender parts you’ll never buy anything without it again! TDG

May 4, 2022
ORE4x4 UK logo

Reply from ORE4x4 UK

Hi Marcus - thanks for your feedback and continued support! We're loving your videos in the office! #TeamORE

Rated 5 out of 5 stars

Amazing products and great customer…

Amazing products and great customer service

May 3, 2022
ORE4x4 UK logo

Reply from ORE4x4 UK

Hi Chris, thanks for your brilliant feedback. Make sure you're following us @ore4x4uk on Instagram or subscribe to our mailing list for future updates. #TeamORE 😎

Rated 5 out of 5 stars

Brilliant attention to detail

The quality of the products is second to none. My most recent purchase was the bumper and other than the quality of it, one thing that impressed me was the supply of light mounting brackets as the ones that come with the lights are not As high quality. Something that most companies wouldn’t do. I think they’re the best out there , although I’m a little bias as I have every product expect for the cargo guard!

April 10, 2022
ORE4x4 UK logo

Reply from ORE4x4 UK

Hi Archie, thanks for your continued support and positive feedback. As you said, the included brackets did not meet our #OREsome standards so we made our own!! Maybe it's time to order that Cargo Guard 🤣😉 Make sure you're following us @ore4x4uk on Instagram or subscribe to our mailing list for future updates. #TeamORE 😎

Rated 5 out of 5 stars

Absolutely superb products...

Absolutely superb product. The quality is unrivalled - at last a company that produces items that are built to last as long as the Defenders they're made for!

April 8, 2022
ORE4x4 UK logo

Reply from ORE4x4 UK

Hi Ross, thanks for your support and positive feedback! Make sure you're following us @ore4x4uk on Instagram or subscribe to our mailing list for future updates. #TeamORE 😎

Rated 5 out of 5 stars

Great service

Great service, great product, fantastic delivery

April 6, 2022
Unprompted review
ORE4x4 UK logo

Reply from ORE4x4 UK

Hi Cathy, thanks for your positive review. Make sure you're following us @ore4x4uk on Instagram or subscribe to our mailing list for future updates. #TeamORE 😎

Rated 5 out of 5 stars

Get some!!

Once again. Top quality gear and amazing customer service. I’ve got every bit they sell and I’m over the moon with it all.

March 31, 2022
ORE4x4 UK logo

Reply from ORE4x4 UK

Hi Stu, thanks again for your continued support and positive comments! We're glad to have you in our #OREsome community! Make sure you're following us @ore4x4uk on Instagram or subscribe to our mailing list for future updates. #TeamORE 😎

Rated 5 out of 5 stars

Great

Great! Shipped to the US with no problems.

March 30, 2022
ORE4x4 UK logo

Reply from ORE4x4 UK

Hi Eric, thanks for taking the time to leave us a positive review. We're glad you found our shipping simple - we've worked hard to refine these processes as much as possible. Make sure you're following us @ore4x4uk on Instagram or subscribe to our mailing list for future updates. #TeamORE 😎

Rated 5 out of 5 stars

Good service and instant replacement of…

Good service and instant replacement of chipped part. Faultless

March 27, 2022
ORE4x4 UK logo

Reply from ORE4x4 UK

Hi Steve, thanks for your positive comments on our customer service. We work hard to make sure all of our customers are fully satisfied with their purchases! Make sure you're following us @ore4x4uk on Instagram or subscribe to our mailing list for future updates. #TeamORE 😎

Rated 5 out of 5 stars

Would highly recommend

Good firm to deal with. Excellent product

March 24, 2022
ORE4x4 UK logo

Reply from ORE4x4 UK

Hi Bryany, thanks for your positive review! Make sure you're following us @ore4x4uk on Instagram or subscribe to our mailing list for future updates. #TeamORE 😎

Rated 5 out of 5 stars

Wheel carrier: Excellent product

Wheel carrier: Excellent product . With the given instructions easy to install. Looks great and fits perfect. Have not had the chance to test it under off-road conditions yet but am very confident. Looking forward to suitable bumperettes from ORE.

March 20, 2022
ORE4x4 UK logo

Reply from ORE4x4 UK

Hi Andy. Thanks for your positive thoughts on our wheel carrier. We're more than confident that it will hold up against anything you throw at it! Keep your eyes on our socials for product updates 👀. #TeamORE 😎

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