Great seller
Great site!!! Great seller!!! Great product!!!
Delivery to Italy within 3 days
September 20, 2023
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Be careful > NO support when no account is created
April 2022 I bought 2 boxes of Ronnenfelt Rooibos tea from Orfeoshop company. Package to be delivered to DHL pickup point in my city (Netherlands).
DHL announced that the shipment arrived for pickup, but in fact the shipment did NOT arrive.
It is the responsibility of the SHIPPER (Orfeoshop) to ensure good delivery, (DHL only gives support to the sender of the package).
However when I emailed Orfeoshop to follow-up on my package [to make sure it did not get returned to sender];
I got the message back that I must first give the Order Number, because according to "GPDR Act" (privacy) they do not provide any information to me as a Third Party.
I had not received any Order information/confirmation from Orfeoshop. Reason: I did not create an account with Orfeoshop simply because their website allows purchase with no creation of an Account and my order was just for 2 boxes of Tea.
Thus I did not get any Order Confirmation from them, and thus I could not give them Order Number.
Their refusal to personally help in any way is very bad, and therefore I warn others to be careful in dealing with this company.
June 10, 2022
Unprompted review
I received old coffee
One package of coffee I received had already passed the best-before date by almost a year. There was no mention of this when I placed my order. Unfortunately, the shop reacted with tricks and was not accommodating. The rest was fine.
To confirm:
When I ordered, there was no notice on the page, and the price wasn't particularly cheap either.
I am deeply disappointed that the shop does not admit its mistake.
March 25, 2022
Unprompted review
Reply from shop.com
Dear customer, the goods on sale with a minimum expiration date were properly marked on the day of sale. You will not come across any tricks with us in the company.
We are very sorry that the customer is lying in order to damage the good reputation of our company.
So my follow up
So. As promised my follow up rating. I got my Coffee today. A delivery time of 9 days from the Czech Republik to Ireland is a good time frame. I am so happy with this shop. I will order again 👍👍 Thank you!!!
March 14, 2022
Unprompted review
Easy to order, Quick delivery
Easy to order, high variety & quick DPD delivery, shipping price bit expensive but worth it, Highly Recommended
February 12, 2022
Perfect and fast international delivery
February 8, 2022
I ordered a product and paid for it
I ordered a product and paid for it. But I never received my order. You never answered all my questions. I am very disappointed with your attitude towards the buyer. This is the first time I've met such a bad attitude towards your customer.
December 14, 2021
Reply from shop.com
Dear Mr. Makarovs, according to the tracking status of the parcel service DPD you accepted the package on 18 December at the time 12.21. We handed over your package to the DPD on 3 December. However, we are unable to determine the speed of delivery. On the day of writing the rating, you had not yet received the parcel. The only way you could get the parcel faster is by airmail, but that comes with a completely different price tag. We would appreciate it if you would change your rating for our company, at least for the allegation that you did not receive a product.
Flawless delivery
November 27, 2021
Recommended
Delivery was as expected and very well conditioned to protect the coffee machine.
Communication was good and tracking number was prompltly provided upon request.
Good overall prices.
Recommended.
September 2, 2021
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