Ordered over a month ago. No response to my emails, attempted a phone call but got voicemail. So far no response and no fulfillment of order. Giving it a week before I request refund through PayPal.... See more
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I'm waiting for my first order with b o to get out of the quote-unquote processing stage. It's 7 days old I paid another 13 for quick shipping and I can't get a response to a messenger message or phon... See more
Took months to receive even an incomplete order. Promises of partial refunds are never fulfilled. Had to do a chargeback with my bank finally after Jordan quit replying to text messages. N... See more
I ordered August 15th sent a message to his direct number saying how excited I was, no response. Sent an email, no response. More messages, no response. Its September 6th and I'm hoping Jordan will do... See more
Company details
Written by the company
organicalbotanicals.com
Contact info
23830 Vashon Hwy SW # 273, 98070, Vashon, United States
- organicalbotanicals.com
- organicalbotanicals.com
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I'm waiting for my first order with b o… 61826
I'm waiting for my first order with b o to get out of the quote-unquote processing stage. It's 7 days old I paid another 13 for quick shipping and I can't get a response to a messenger message or phone call a text or any other way of communicating with these clowns. I don't like to sit and judgment but Jesus Christ's! I don't think it's unreasonable to expect some sort of progress or at least a response acknowledging what the ? problem is? NOT COOL TO IGNORE CUSTOMERS!
June 19, 2020
Unprompted review
100% Scam, do not buy!!!
I love all your excuses below claiming youll give refunds and its 3 weeks for shipping. Its been almost 2 months, you didnt reply to any of a dozen messages through 2 email addresses, messenger and now you have disconnected your phone. I ordered almost 2 months ago, when I filed through paypal, which you claim below is "how its done" then contradict yourself, you provided a fake tracking number. Not to mention you keep changing your site, disconnecting your phone and there are like 30 other people on your fb page saying the same thing. No matter what you say, youre a dishonest person, incompetent business owner, and just a piece of con man junkie trash. You can update your website everyday, leave passive aggressive msgs on paypal when people go to make a claim, provide fake tracking numbers, yet. You are unavailable to give refunds, which your site clearly states you will do. Not to mention, the season is over so you're selling year old seeds at a super premium price, acting like coupons and non existent free seeds will help. Maybe stop sampling from your garden long enough to answer an email. All one has to do is look below to see your arrogance and incompetence, especially at customer service. Any real business wouldn't come at people aggressively when they have an issue, you shouldn't even be doing business until you can provide a product, which is a joke, you clearly dont intend to send anything outl and screw your free year old-nobody wants that ugly bs "bonus" seeds, nobody wants that garbage, make it taz alk or gigs or something worthwhile. You havent sent out anything. You had 2 months, you sent out fake tracking. If something is wrong now, tough sh!t. You shoulda used those 2 months. If you can still actively hide like a coward and update your site and fight paypal cases, you can issue refunds. Any excuse you can find, huh Jordan? You're a greedy thief, I tried being nice, im done. Youve been added to a 5,000+ member scammers group on fb. Screenshots of your claims, unresponded emails and screenshots of your behavior below posted on reddit (along with a lot of pissed off peiple there and on fb,anyone thay sees your fb page is going to have a giant "hell no" (Btw, love how your own group disappeared along with functional phone numbers and viable email addresses). I hope you lose everything. Don't take peoples money if you cant provide a product. Issue refunds if you got orders before disabling the site. Plain and simple. You are so desperately trying to hold onto money you stole.....I know your name Jordan, this is gonna turn out badly for you. Say bye to your business scam and freedom. You are a thief plain and simple and I will continue to spread the word everywhere possible that youre a con artist who has committed interstate fraud repeatedly and purposely.
June 13, 2020
Unprompted review
Looked for an online vendor of seeds
I actually was going to be ordering seeds from this company but wanted to check out the business first as there are so many scam sites out there nowadays. I am glad that I came to trust pilot.
As a business owner, I understand that things can go wrong with orders. Seeing the common complaints here in regards to long waits on shipments and lack of communication is bad enough.
However, the responses from your company and insulting the customer like you are, is enough for me and I am sure everyone else that may check out reviews, to never order from such an immature/unprofessional business owner. Customer service sells, insults and blame does not. So, heads up. It is not the negative reviews that is hurting your business, it is the responses from you. Grow up.
April 22, 2020
Unprompted review
Reply from organicalbotanicals.com
Hi EMarie. Welcome to Trustpilot. So, looks like you're new here.
Welcome, Looks like you've just begun to build your reputation here. LOL j/K.
I understand, I can be a real jackass at times. I'm currently undergoing psychiatric therapy for that.
Thanks though, and I'm sorry you missed the honor of being one of OUR Valued CUSTOMERS!
We understand it's importance "Customer Service", I'm just not that great at it. Sorry.
But, I never claim to be good at Customer Service, in fact, I ADMIT that I SUCK at it! ALL THE TIME (as you'll read in my replies below & my website).
- However that does NOT mean, I don't Value our Customers.
HOW ABOUT YOU? Do u have any imperfections you'd like to share w/ the group? What's YOUR Website?
- WE have NEVER Scammed a SINGLE Customer! For not a single Penny, nor Seed.
- We couldn't if we tried.That's because Buyers are Protected under Paypal's Buyer Protection Policies
But what I AM GOOD AT, is Breeding and Seeding the Highest Quality Botanicals & Genetics, on a CONSISTENT, YEAR-ROUND basis.
And THAT'S WHAT SELLS....You don't find ANYONE Complaining about the quality of our Products now, do you? (unless it's an Abusive Buyer, such as Rory. A rare, but very REAL case where a Buyer tries to get FREE product)/
Sometimes, we sell a little more than we can handle.
Which partly explains some Complaints for DELAYS in our Shipping, because we experience EXTREMELY High Volumes of Orders during Peak Spring-Season,
Not to mention a Global Pandemic overwhelming the Postal Service.
- EVERY Complaint u see below, either received their Order. Or a FULL Refund. (proof provided in each reply), Now, THEY become the "Scammers". Since their Complaint doesn't reflect TRUTH!!
- You're only seeing a tiny fraction of our Customer Base, and the relationships I have with them. Most have become good friends, who call me regularly to talk about Gardening. (most people who have a good experience, don't feel the need to write a Review & be heard).
- Most of our Customers are intelligent, mature gardeners, who have the ability to "Plan Ahead", therefore they simply place their Orders a couple weeks in advance. It's that simple. It would be an Insult to assume otherwise.
Similar to those people who wait for a WEEK in LONG LINES, in SCORCHING HEAT, just to get the BEST Concert Seat (AFTER paying ridiculous prices for Tickets & parking Fees!!) -or-
**The people who CAMP OUT in the FREEZING COLD, HOPING to Spend $1k+or MORE on the Latest iPhone debuting at the Apple Store!
Just as most High Quality items or Experiences are worth waiting for.
Lastly, for all other Buyers who we feel may experience Delays, we offer $10 Instant Store credit code (currently on our Cart Page), + and 1 Extra FREE Pack of Seeds, or, Buyers can be refunded at ANY time they wish.
It's all explained in our Terms, and Paypal's Terms. You, a Business Owner, should know.
[NUMBER OF ORDERS THAT COULD HAVE BEEN FILLED WHILE DEALING WITH THIS CASE: 16]
Taking longer than expected
Great selection of seeds not found elsewhere.Took a bit longer than expected, but the owner quickly responded to my issues, will likely order from again.
March 15, 2020
Unprompted review
Reply from organicalbotanicals.com
Thank you for your business Tad. We appreciate ALL our Loyal Customers!
Consider Looking Elsewhere
Apr 21
You say I'm the one costing you money with this review but I feel that it's really due to overall lack of customer service. You keep doing what you want not what I have asked. In my opinion you have only done one thing partially right through all of this.
Problems I see:
*Order placed and charged immediately - FTC 30-day rule is the gold standard, unfortunately it doesn't apply to seeds but that doesn't mean it shouldn't be followed
*I originally requested the order cancelled if you couldn't ship them by the end of Feb. You chose to move it to processing before the end of Feb and not ship until Mar 17. If you would have originally done as requested we could have saved a bunch of hassle and time
*The order received email says orders processed twice a week which isn't true. Most people don't mind waiting as long as you're straight when setting the expectation
*You edited my post on the website to make it appear it was my fault for not checking my spam folder than you taking responsibility. At that point it was the only response I received from multiple emails, texts and a call before posting on here. I don't like doing all this publicly
*Until delivered the package is the sellers responsibility. If it goes missing before delivery the shipper (seller) is the one who has to file the claim. I'm fairly certain using my confidential customer information to create a USPS account and open said case is illegal. You actually checking into it was the one partially right thing even though you used my information to do so
I have requested a refund through this whole thing since you didn't cancel the order as requested yet I still have to email you to ask about it again? Can't you just send me the information? I'm sure I'm still going to have to pay for return postage anyway. "This review has costed me Thousands, it's not about $$, it's about principle". I guess the principle is more important than working it out with the customer.
Apr 14
Ok...finally shipped more than a month after I ordered which still doesn't change the fact it's past the time I could have used them for this season. Why would I buy seeds to sit around for almost a year degrading before I can use them?
It's more than 2 months since I ordered and I still don't have the seeds. The USPS losing them does not fall on me to fix nor should I be charged for something I never received. Surely when you yourself order something if it never arrives you don't expect the seller to say "sorry we put it in the mail it's your problem now"?
Mar 9
I ordered 3-4 times previously but for some reason this last has been an awful experience. I ordered on Feb 11th and still no seeds. The order email received clearly says "BE AWARE THAT WE PRINT SHIPPING LABELS IN BATCHES, once or twice each Week, then Process them during that time. So do not worry if Tracking shows no Movement for the 1st couple days."
About 2 weeks later I start sending emails as I never received a shipped email. I try text for 2 days, try leaving a voice message still no response. I finally post to the web page asking if they can't ship it please cancel my order. Of course that gets a response but my comment is moderated to say only "Where is my order?" without anything that would make them look bad and says I should check my spam folder (I pointed out in the post I already had checked it). Yeah, don't work on my order at all and try and say it's my fault because it must be in my spam folder. Magically that same day I get a shipping number email on Feb 27 without any other acknowledgement there was any problem what-so-ever
I have the shipping number but even the USPS site still says it's in pre-shipment so as far as I know it STILL hasn't shipped. Or even if it actually did ship it sure hasn't made it here for at least 11 days, I know priority mail doesn't take that long
I'm not knocking their products, which in the past have grown well for me. However a small business runs on it's customers and it's promises, this time I feel like they failed both. I shouldn't be the one spending time trying to find out what is going on because nothing is happening with my order and I'm being left in the dark. No reasonable response to why hasn't my order shipped or anything
At this point I would like a refund and maybe I'll try next year's growing season and look around at other vendors. I really don't feel I should be paying for something I don't receive or can't use in time for this season when I clearly started the process early enough for them
March 10, 2020
Unprompted review
Reply from organicalbotanicals.com
UPDATE *2 - DELIVERED: https://imgur.com/a/LUJ0q1I (after Postal service held in it's possession in NC, for almost a MONTH (from 3/23 to 4/19)!! THIS IS WHY I TAKE SCREENSHOTS, BECAUSE IT SHOWS NO RECORD OF THIS: https://imgur.com/a/rMtkgjU
(notice the Tracking Number Never Changed).
-'Order placed and charged immediately'- That is simply how Paypal, the Card Processor, has always worked. We don't choose when to charge you. You
*I originally requested the order cancelled if you couldn't ship them by the end of Feb. You chose to move it to processing before the end of Feb and not ship until Mar 17. If you would have originally done as requested we could have saved a bunch of hassle and time. - WE HAVE NO CONTROL OVER WHEN AN ITEM GETS MOVED TO 'PROCESSING', (which happens automatically once Payment is received) YOU COULD HAVE FILED A DISPUTE WITH PAYPAL AT ANY TIME DURING THIS PROCESS, REGARDLESS OF ORDER STATUS!! All buyers are PROTECTED UNDER THEIR POLICIES.
*You edited my post on the website...' WE ONLY EDIT POSTS IN ORDER TO PROTECT SENSITIVE INFORMATION - WHICH INCLUDED YOUR ADDRESS, PHONE, AND EMAIL. WE DO NOT OTHERWISE ALTER POSTS INTO SOMETHING THAT IS UNTRUE'
'I'm fairly certain using my confidential customer information to create a USPS account and open said case is illegal.' - WE NEVER OPENED A USPS ACCOUNT WITH YOUR INFO, THAT WOULD BE IMPOSSIBLE, BECAUSE IT WOULD REQUIRE ACCESS TO YOUR CREDIT CARD INFO, WHICH PAYPAL NEVER SHARES WITH MERCHANTS - PLEASE READ THEIR POLICIES.
'I have requested a refund through this whole thing since you didn't cancel the order as requested...' - IT IS NOT REQUIRED FOR US TO CANCEL THE ORDER, FOR YOU TO REQUEST A REFUND (which you do through Paypal, NOT US). ALSO, IF YOU SIMPLY WOULD READ OUR TERMS OF SERVICE, YOU WOULD SEE IN OUR REFUND POLICY, THAT WE PAY FOR THE RETURN POSTAGE ON ALL RETURNS'
HAD YOU JUST CONTACTED US THROUGH OUR CONTACT-US PAGE IN THE 1ST PLACE, WE COULD HAVE AVOIDED ALL THIS. (as stated in our Terms, we sometimes cannot reply to all emails during peak season).
IF YOU LOOK AT YOUR TRACKING NOW, YOU'LL SEE THIS: https://imgur.com/a/LUJ0q1I
----------------------
UPDATE *1: I appreciate the Update. Good job! The reason why we say "sorry we put it in the mail it's your problem now" (which we NEVER SAID, BUT ONLY puts into question your ability to understand Logistics) is because IT WOULD BE ILLEGAL OF US because it's YOUR PROPERTY that YOU paid for!! (if it's NOT YOUR PROPERTY, then why leave a Review?) Is that so hard to understand?
We tell ALL CUSTOMERS if they arrive too Late for them to Plant that season, to let us know, and we are glad to REFUND/CREDIT 100%. (besides, poppy seeds stay Viable for over 2 years at Room temp, and indefinitely in the Freezer).
- You obviously didn't take our advice by Contacting your Postmaster, because you would have realized that there's an Answer (and perhaps up to $100 of Insurance) for you.
- Allow me to HOLD YOUR HAND: https://usps.force.com/emailus/s/
CLICK ON "Where's my Package" - Fill out the Forms (don't worry, I filled everything out for you already, and submitted it (so the USPS SHOULD BE CALLING YOU SOON (sorry, I had to pretend to be you, but that's the only way I knew it would get done)
- PROOF: https://imgur.com/a/BPofVbe
- I hope they can help you. If so, feel free to return the seeds for a refund (PLUS $10 for your troubles) even though this review has costed me Thousands, it's not about $$, it's about principle. (I just wish everyone had them).
I can guarantee, they will remain perfectly Viable for next year. Nature does it every year. (keep them in Fridge or Freezer for higher viability). If no good. Call me for a refund.
----------------------ORIGINAL REPLY:
YOUR ORDER was SHIPPED ON 3/17/2020 - it appears as though it may be LOST, but NOT BY US!! AS YOU CAN SEE BY THE PROOF PROVIDED HERE: https://imgur.com/a/rMtkgjU -Unless you think we have some magical ability to HACK into USPS and make it appear as if they've received the package, then it LEFT Sorting Facility in SEATTLE, WA on 3/17 @9:30pm, then ARRIVED in GREENSBORO, NC Dist. Center on 3/19 @7:54pm, and is still "IN-TRANSIT" (in which case, would mean, we'd be committing a FEDERAL CRIME, AND YOU SHOULD Report us to THE AUTHORITIES immediately), then PLEASE call your Postmaster, & leave USPS a Negative Review). Once you've confirmed everything, I'd appreciate if you could REMOVE (or edit) THIS REVIEW here on TrustPilot, (WHICH COSTS us CUSTOMERS every day).
***FACT: (PERCENTAGE OF CUSTOMERS WITH SIMILAR ISSUES, WHO CAME BACK TO EDIT THEIR REVIEW?: 1%)
Thanks!
- ORGANICAL BOTANICALS
[NUMBER OF ORDERS THAT COULD HAVE BEEN FILLED WHILE DEALING WITH THIS CASE: 37]
Got my package today and im pleased…
Got my package today and im pleased with organical botanicals business..i will be ordering more seeds from them soon..thank you organical botanicals
February 7, 2020
Unprompted review
Review
Had an issue with shipping and after promptly hearing from back from Jordan the problem was addressed and seeds shiped. Seeds came few days later intact and very much viable from the look of them. Very happy with the whole process and product. Also recieved a free gift for my trouble and it was a strain I was thinking of purchasing in the future which was very nice. Seeds have been sown will update review when season is over.
January 16, 2020
Unprompted review
Beware SCAM site Organicalbotanicals.com of Vashon Is. Washington
Beware SCAM site on Vashon Island, Washington. Organicalbotanicals is a re-seller of commercial grade poppy seeds. The site claims 100% natural, raw, unwashed, non irradiated seeds. FALSE! It is the same as commercial grade that you can get from a grocery store chain but this site charges you 50.00 a pound when a local retail store charges 4.99 a pound. ( In the eyes of the law that is called a " Reverse Palm Off " fraud.) I asked him numerous times before a purchase, if his seeds were unwashed 100% percent raw non- irradiated poppy seeds? He assured me it was just harvested from his own farm by his own hand, that it takes a long time to remove seeds from the pods to fill an order of 2.2 pounds ( hence the reason his "alleged" product was so late arriving here!) This site is NOT a member of VIGA (Vashon Island Growers Association) nor is it a member of any Washington State Farmer's Co-Op as claimed on the site. This site claims to have a working farm that grows its product and works with other co-op farms. This is false! They purchase bulk seeds then repackages and resells it as their own farm grown product. This site does not warranty its product nor guaranty the quality of product sold. If you receive products that is bad and unusable they will not take it back or give a refund. When you request a refund, it is refused and the site accuses you of product tampering and buyer abuse. This site uses images from other farm's and growers as well as videos for tutorials to mislead you into believing it is legitimate working farm. His videos make claims that it is legal to raise opium producing seeds and plants and also in one video he claims you can purchase living opium producing poppy plants from your local nursery. FALSE! His videos are misleading. In the U.K. you can but not in the USA,! Just like Coca plants you can not purchase an opium producing plant.... he omits that part for a reason to mislead you into purchasing his products. A backyard garden is not a professional farmer's co-op or working farm for bulk sales of product. The site claims to fill hundreds of bulk orders a day of raw 100% Unwashed seeds. FALSE! His so called farm is not capable of producing bulk amounts of unwashed raw seeds as he claims! When you take his product and use a small sample to do a quality assurance test this site claims that is product tampering and non-refundable. That is what dishonest businesses do to cover up their deceptions and RIP YOU OFF monetarily! So buyer's beware!!!
Also, if he advertised that his site is selling bulk amounts of pre-washed irradiated commercial grade poppy seeds then no one would be interested in his product when they can get the same thing from Walmart for 4.99 a pound as to his 50 dollars a pound.
November 27, 2019
Unprompted review
Reply from organicalbotanicals.com
"An abusive Buyer, Rory Schultz, claiming that we don't grow our own seeds, left NEGATIVE SPAM REVIEWS all over the we, including the one above.
BUT FIRST, A BIT ABOUT OUR REPUTATION: https://imgur.com/a/EG6Uuzr |
Archive of Event Broadcast: https://imgur.com/a/EG6Uuzr
Organical Botanicals Defending against Abusive Buyer, claiming that we don't grow our own seeds..."
SOURCE RESPONSE VIDEOS:
https://www.facebook.com/OrganicalBotanicals/playlist/426200714963978/
BUT FIRST, A BIT ABOUT OUR REPUTATION:
--#1.) PAST:
https://www.ebay.com/usr/exjordanary - (2004-2010) a PowerSeller and Top 5k Reviewer on eBay with over 4,500 Feedback remarks from Buyers 98.8% Positive (still viewable). https://www.facebook.com/OrganicalBotanicals/videos/521551505209276/
We used to Own: http://www.exjordanary-seeds-and-herbs.com
--#2.) PRESENT:
https://m.wikihow.com/Grow-Poppies#references
(we are Co-Author of the World's most Respected Poppy Growing Articles @wikiHow ) https://www.facebook.com/OrganicalBotanicals/videos/521551505209276/
Expand the list of 'References' to show how much of our original Content they used as a Reference for their Featured Article on "Growing Poppies"; beginning at #4, to #11:
https://m.wikihow.com/Grow-Poppies#_note-4 | Ref. #4 (#8, #10, & #11)
THEY ONLY LINK TO THE MOST RESPECTED AND REPUTABLE SOURCES!!
There's no Buying your way in either.
-----BACK on SUBJECT:
-1ST, HE SPAMMED OUR FACEBOOK PAGE LEAVING NASTY COMMENTS ON OVER 30 POSTS!! SEE SCREENCAST.- https://www.facebook.com/OrganicalBotanicals/videos/565659544059207/ (so I had to BLOCK him)
THIS BUYER ORDERED A KILO OF OUR MIXED SEEDS: https://organicalbotanicals.com/product/somniferum-exotic-mix-over-15-top-shelf-unwashed-poppy-seeds/
- THEN, DEMANDED A REFUND THE 1ST DAY. STATING, THAT OUR SEEDS AREN'T GROWN BY US, AND THAT POPPY SEEDS ONLY COME IN BLACK (NO Photos, NO Proof, NO Documentation provided whatsoever!)
-Then, I MADE THIS VIDEO, PROVING HIM WRONG:
https://www.facebook.com/OrganicalBotanicals/videos/794802117640056/
BUT AFTERWARDS, HE WAS SO ANGRY, THAT HE WROTE THIS BAG OF LIES: https://www.trustpilot.com/users/5dde190cdb342f016364c3cc ON Trustpilot (costing us a few grand a year in potential new Customers- He made so many False claims, it's taken us almost 2 months to build our case of evidence to submit to #TrustPilot for removal)
**SO IF ANY OF OUR LOYAL CUSTOMERS FEEL LIKE LEAVING A REVIEW of HONESTY, we will be forever in your debt .LOL**
- Then, he went on to talk about Illicit uses...
- For example he said he Tested our Seeds with an "Instant Home Drug Screen" (the Urine Tests)- and wanted a refund since his 'TEST' showed no signs of the "Alkaloids" he was hoping for (not realizing that Urine Tests are only SETUP TO SCREEN for the METABOLITES of each Drug they Test for.
**NONE OF WHICH MATTERS, since we mention nothing of the sort in our Listing, or on our Website.
- Our seeds are listed for GROWERS- NOT DRUG ADDICTS!!
IN FACT, OUR "TERMS" warn Buyers if they so much as MENTION anything having to do with Illicit Uses of our Products, THEY WILL BE, WARNED, & BLACKLISTED!!
https://www.facebook.com/OrganicalBotanicals/videos/925689984569849/
- ALL BUYERS must agree to our Terms upon Checkout-
https://organicalbotanicals.com/wp-content/uploads/Paypal-CC-Card-Step0.png
and it clearly states under "REFUND POLICY" (the following):
"...BULK Items (Sold by Weight), or if Considered to be for Culinary Use (rather than Seed Sowing), unfortunately, CANNOT be returned for a refund. This is due to Regulatory USDA ‘Public Health & Safety’ Laws, & FDA ‘Poison Control’ Laws to control Disease, and Protect against Product Tampering on Packaged Items deemed Edible by the FDA."
OUR TERMS: https://organicalbotanicals.com/terms-of-service/
- He also says Poppy seeds are supposed to be BLACK ONLY:
https://www.facebook.com/OrganicalBotanicals/videos/1339589769559984/
https://www.facebook.com/watch/?v=938617126306793
- His fake profile: @ro.schultz.921
#ABUSER: 1st Name: Rory
https://www.facebook.com/OrganicalBotanicals/videos/546909736223887/
https://www.facebook.com/OrganicalBotanicals/videos/790525334717533/
https://www.facebook.com/OrganicalBotanicals/videos/431005314233218/
[NUMBER OF ORDERS THAT COULD HAVE BEEN FILLED WHILE DEALING WITH THIS CASE: 87]
very good customer service
very good customer service, the seller has answered all my foolish questions.fast delivery to the other side of the globe, myself I will no longer order from other vendors seeds.organicalbotanical IS My choise (HIGHLY RECOMMED) 10/10
April 17, 2019
Unprompted review
Thumbs up
I talked to the owner when I had a problem he offers his phone number his name is Jordan I thought I had an issue he answered the phone on the first ring first time I tried to call then his shipping lady contacted me and everything went fine took a little longer than expected but that's how business goes I give a thumbs up not bad business
December 1, 2018
Unprompted review
Reply from organicalbotanicals.com
Thanks for your honesty. Much appreciated.
Ordered well over a month working to 2nd month no package still
Place an order on October 11 and have had the run around since, changing shipping labels, yours is the next item to go out, to they have now printed a shipping label on the on 11/8/18 and that’s it, run the tracking # just states shipping label is printed waiting to be picked up by usps. Which they say they are off the mainland buys it’s now the 16th usps priority mail is 1-3 days depending on location not a week in half. Called the post office they say it hasn’t been shipped when this is the status. Waiting for a refund. But it seems I’m not the only person getting the run around!!!!
November 16, 2018
Unprompted review
Reply from organicalbotanicals.com
DELIVERED (tracking below).
- ORDER PAGE: https://organicalbotanicals.com/wp-content/uploads/c-53383.png
- TRACKING- "DELIVERED": https://organicalbotanicals.com/wp-content/uploads/c-c-53383.jpg
I'm so glad that you finally see the truth, that we were not giving you the "run-around" (now you see the others who Ordered BULK Seed Orders from us all at once!)! This is consistent with what I have always told you.
- Like explained on the Order Status Page, Labels are printed out in Weekly BATCHES. The, once printed, they are filled according to contents listed on Packing slips.
- So, it's not uncommon to see SOME delay, but not like this - so we apologize if we made you think we were giving you the "run-around".
- Perhaps it's because we WERE literally, running around (trying to get these filled).
We are not "Commercial Seed Suppliers" or "Resellers". We're a small grow Operation that simply isn't prepared to take on the VOLUME of BULK Orders that suddenly were placed all at once.
However, we have no problem shipping out over 400+ Orders Monthly. None of the above is an "excuse" for the communication failures, delays, and other blunders that created a terrible experience for you- and for that, we sincerely apologize.
- But, knowing that you could have chosen to be refunded at any moment throughout this process, + the extra $10 Coupon, PLUS the "Extra Gifts" we included, I'm having a hard time understanding why you're also affecting all our FUTURE potential Sales by leaving a bad review. I can provide ANY proof you need to show you we never intentionally misled you.
We simply got overwhelmed. Could u give us a break? If we wanted to avoid u, we wouldn't answer the phone, etc.
Call the post office all you want, but you remember when the Tracking only began to show movement on a SUNDAY?? Explain that. Weird, I know, like I said, the Island works different than normal Post Offices.
-I was the one who said yours was next in the Queue - and it was! Unfortunately, my shipping Employee was doing them BACKWARDS!!
Can't just "Hire new help" as the HR Pool here is shallow.
Either they're in High School, or work for Boeing.
Not your fault. just facts.
But if you're truly this unhappy, I'd rather you just return product for a refund (besides, it kinda sucks being unhappy in life - in general). And that's not what I would wish upon anyone, much less a patient, deserving Customer as yourself.
- ORDER PAGE: https://organicalbotanicals.com/wp-content/uploads/c-53383.png
- TRACKING- "DELIVERED"
@USPS.COM- https://organicalbotanicals.com/wp-content/uploads/c-c-53383.jpg
-----------
IT WOULD BE NICE IF THE VERY PEOPLE WHO COMPLAIN of INACCURACIES or DELAYS, WOULD COME EDIT THEIR REVIEWS TO REFLECT the "ACCURACY" of the FINAL OUTCOME - YOU RECEIVED YOUR ITEM, YOU WERE REFUNDED, or YOU'RE LYING! Pick one.
OrganicalBotanicals
Fed Up
I ordered around October 10th. The package hasn’t arrived (to be fair to them apparently they are changing print materials), to be fair to me, they never mentioned this except on Facebook which I didn’t friend. How about a mass email regarding this? They still might have gotten a decent review (and I’ve read the negative reviews on this site so here are my problems). I’ve sent around 6-7 emails. My first was answered to inform of the printing change. The other emails have been ignored and were regarding getting a delivery date or tracking number (I’ve heard the principals below say they receive too many emails to respond) which would suggest perhaps you don’t yet have infrastructure to maintain customers yet and you shouldn’t take every order you get your hands on (maybe make a hire so you can answer). I tried telephone but you have to sign in, and I don’t have access to account (which I explained in great detail) and just asked for the number. Then I attempted FB messenger, no answer. Finally I just decided if they are so busy to request refund. This is my second email attempt. I don’t believe it’s too much to ask of a company to answer at least 1 of 5-6 emails. If they can’t afford customer service you can’t afford business except with your friends and family. I own a similar business and we turn down 95% of customers because we are building infrastructure and systems. Still waiting for order, for delivery date, for refund. They offered 10% off on next order, but I just want my money back. I don’t want to give a negative review (I hate these because in many cases it’s a bad day or miscommunication), but how long can miscommunications last before you want an answer, any answer and this page seems to get proprietor response. I would have rather handled it via email or if you could have provided a number, so before you attack me, please help me first
October 26, 2018
Unprompted review
Reply from organicalbotanicals.com
THIS PERSON WAS NEVER A CUSTOMER!!
THEIR ORDER WAS REJECTED BY OUR SECURITY TEAM, AND FLAGGED BY PAYPAL TO BE POSSIBLE FRAUD: BUYER REFUNDED IN FULL!! SEE SCREENSHOT: https://organicalbotanicals.com/wp-content/uploads/LB-RE.png
IT WOULD BE NICE IF THE VERY PEOPLE WHO COMPLAIN of INACCURACIES or DELAYS, WOULD COME EDIT THEIR REVIEWS TO REFLECT the "ACCURACY" of the FINAL OUTCOME - YOU RECEIVED YOUR ITEM, YOU WERE REFUNDED, or YOU'RE LYING! Pick one.
OrganicalBotanicals
Thanks!!
Excellent products and awesome customer…
Excellent products and awesome customer service. Couldnt be happier
October 26, 2018
Unprompted review
OB has been my go to seed source for…
OB has been my go to seed source for many years! With outstanding customer service, great tutorials that I have learned a lot from and pictures with all items. I love it!! Whenever a friend asks me where to get seeds I direct them to Organical Botanicals! You won’t find a better source for your garden needs! Trust me iv spent years looking till I found OB! And have been a loyal customer since then! In fact I just ordered some seeds a minute ago :)
Thank you OB
August 7, 2018
Unprompted review
Reply from organicalbotanicals.com
Hey Josh!! One of our many, but much appreciated, regular, return Customers!!
Always nice to see your Orders in the Queue!
You just gave me an idea!
A 'Loyal Discount Club' Membership!!
(which will basically be a Coupon Code received after Checkout)
And since YOU inspired this Idea, I'm gonna DOUBLE down on yours!!
(check your email - sending now)
Thank you for your continued Business Josh.
Also, send some PICS - upload to our FB Page or via Fb Messenger:
https://m.me/OrganicalBotanicals
Thanks!!
Reply from organicalbotanicals.com
Gavin, I believe we RESOLVED THIS LONG AGO. Please edit this review.
SCREENSHOT OF YOUR ORDER:
https://organicalbotanicals.com/wp-content/uploads/G-52739.png
SCREENSHOT OF USPS.COM DELIVERED "Status":
https://organicalbotanicals.com/wp-content/uploads/GG-52739.png
Thanks for accepting our apologies, and our extra "Gift" for overlooking this.
IT WOULD BE NICE IF THE VERY PEOPLE WHO COMPLAIN of INACCURACIES or DELAYS, WOULD COME EDIT THEIR REVIEWS TO REFLECT the FINAL OUTCOME - YOU RECEIVED YOUR ITEM, OR YOU WERE REFUNDED.
Thanks!!
severely over priced
severely over priced and minuscule quantity. Poor packaging and shipping time. Zero wiggle room.
April 9, 2018
Unprompted review
Reply from organicalbotanicals.com
LOL - So, u give a BAD REVIEW because YOU chose to Pay our HIGH PRICES!?! You haven't even PLANTED them yet!!
We ALWAYS OVER-Deliver. Count them yourself. It's GUARANTEED.
It's not our fault that Poppy seeds are SMALL.
Sure, we could spend a bunch of money on Fancy Packaging, and Overnight shipping, but WHY? Does that create a Better Flower?? That would only drive prices up FURTHER for YOU!
It's simple. If prices are SO bad, that you're going to complain, why do you Buy in the first place?
Nevertheless, there's a REASON for our Pricing, and it partly comes down to Supply & Demand.
Which, is prob. why u bought from us. (because nobody else had it)
Sure, u may find lower prices here & there. But does that Seller keep Stock ALL YEAR? Nope.
WE focus on QUALITY and CONSISTENCY. (like any REAL business should)
When dealing w/ Mother Nature, we take what she gives, then we need to make it last Year-Round.
Sometimes, it's our only choice for Inventory Control.
We lower Prices on items we have more of.
Also, you forgot to mention the PAGES & Pages of FREE Resources, Tutorials, Videos, and Interactive Q & A we offer in our BLOG.
15+ Years worth of our hard work. All for FREE!
Qiuck deliverance
Qiuck deliverance. And the seeds, just what I expected. It has yet to be sown, so I can say nothing about germination and what plants I get this summer. But with my experience with plants, over 50 years, it must be OK.
March 30, 2018
Unprompted review
Reply from organicalbotanicals.com
Thanks for the Quick review!! However, we have set our TrustPilot™ email Invitations to be sent to Buyers 90 DAYS from the Date of Purchase. But I guess u got it sooner? (I must have written it in the 'Order Confirmation email' also). But anyways, we do the "90-Day Invite", so that people have a Chance to Grow them, and experience their Quality before leaving a review (unlike eBay, which LIMITS Buyers to only 60 days after Purchase). Leaving room for SCAMMERS to get away with selling BUNK seeds (besides, u can EDIT this Review too)
Please see our Extensive TUTORIALS within our Blog, where we offer Videos, Photos, Step-By-Step Instructions, as well as Interactive Q n A in the COMMENTS section below each Article.
Feel free to ask anything that we haven't already answered!!
We want our Customers to have a successful gardening experience, so be sure to explore our Blog at: www.OrganicalBotanicals.com/blog
Or feel free to call us anytime!
THANKS!
Seeds were as described
Seeds were as described. 95% germination rate as well. Will purchase from them again. Thanks!
March 27, 2018
Unprompted review
Reply from organicalbotanicals.com
Thank you Bryan. For your Loyalty.
Very high sprouting percentage
Very high sprouting percentage. Happy with purchase. Thanks. A+.
March 14, 2018
Unprompted review
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