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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as amazing, high-quality, and effective, making their skin feel smooth, radiant, and improved. Many people appreciate the natural ingredients and the positive impact on their skin. The staff is consistently praised for being welcoming, knowledgeable, and providing excellent customer service, with many highlighting the professional and helpful approach. However, some people were dissatisfied with the sales tactics, describing them as pushy and aggressive, leading to uncomfortable experiences. There were also instances where customers reported adverse skin reactions to products after being assured they were suitable for sensitive skin. Some reviewers also mentioned feeling pressured to purchase additional items or experiencing rude behavior from staff when declining further purchases.

What people talk about most

Product

People report positive experiences with product. Many customers are impressed with the quality and... See more

Staff

Users describe positive interactions with staff, often highlighting their friendliness, professionalism, and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers express love for products like... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the excellent service... See more

Service

Consumers find service to be positive. Many reviewers describe the service as friendly, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m using all the set including eye gel serum night cream day cream mask the best product ever. I really love the oil. It keeps my face silk and smooth Love it Definitely recommend

Rated 5 out of 5 stars

Such a lovely organic shop! 🌱 Amazing quality products and great service. The staff were welcoming and knowledgeable. Will definitely be back.

Rated 5 out of 5 stars

I purchased the luxury kit and I am so impressed. My skin is glowing and never felt better. Customer service was on point. Highly recommend!

Rated 5 out of 5 stars

Lovely products, can already see difference, getting compliments. Love that it's natural. Gifted and my friends love it too.


Company details

  1. Cosmetics Wholesaler
  2. Cosmetics Industry

Information provided by various external sources

At Origani we believe in beautiful, natural skin. We know that powerfully effective products can be harnessed from nature. We’re committed to sourcing and preserving the best the natural world has to offer and in turn ensuring that the natural world is...


Contact info

4.1

Great

TrustScore 4 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Origani staff are scammers

The product itself I rated 5 but the salesperson and Managers are the worst people I ever met. Too pushy, befriend you at first, they will provide a lot of discounts and promises. Very convincing tactics. They will treat you like VIP but soon you get the package, they leave you behind clueless on how to use those vouchers, A real socialite scammers. Bad karma will soon granted to those scammers. They are ruinning the reputation of the product just to get sales on thier membership package that it is not worth the money.

May 9, 2023
Unprompted review
Rated 1 out of 5 stars

Worst purchase i did in my whole life. This is the ultimate budol!

Worst purchase i did in my whole lifetime!!! Worst aftersale experience! I just went there (Origani SM Molino, PH) for a promo facial i've seen online which says P499. When I got there, while having my treatment, the manager/owner Yigal entered the room and insisted that i get a package. I said i can't afford it and i dont have plans of spending more than 100K just for skin care. He went out and returned with boxes and boxes of their products saying he's giving it to me for free. Long story short, because it seems like he's not gonna let me leave without having to sign for anything, i agreed to get the Emerald Package for a "discounted price" and contracted for 3 years. Things they said are included: Facial and Slimming for 2 people for 3 yrs. I was told 1 voucher is good for 2 people (in their brochure also says package is for 2 people). 1 booklet has only 26 vouchers for facial and 10 vouchers for slimming. I was also told that since the booklet was normally only good for 1-2 yrs, that i can go back and ask for additional if in case i ran out since my contract is for 3 yrs. Almost all of those turned out to be not true!!! I am having problems every time i go back for tretament as the staff have different knowledge of the contract/voucher coverage which is really frustrating!!! I escalated my issues with Yigal himself and i ended up being accused of taking advantage of the information i go from his staff?!! What's taking advantage in demanding for the services you were promised??! Yigal then offered to "compensate" me with another booklet but said voucher is just 1 is to 1. Where's the compensation in that? Technically it's just the same! I just said thru sms that i'll just accept the booklet as i dont want to waste any more energy arguing with them and claiming what was promised to me. I just want to finish all the treatment i paid for and be done with them. Honestly, i'd rather get a refund but just thought it would be another long, exhausting battle if i go that route. Not worth my precious time.

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

Im am not really into sales pitch…

Im am not really into sales pitch however i got curious from a friend who already uses the product for months and her dull skin just transforms differently. I believe on the result of Manuka Honey, and it exceed beyond my expectation. Bought mine online at a discounted price and my skin loves it.

March 30, 2023
Unprompted review
Rated 1 out of 5 stars

Questionable sales techniques

I was stopped by Sam at Eastlands and he wanted to sell me a cream for 800AUD (which was apparently a discount from 1300!!). He then went down to 400. This kind of sales culture is really not ok with me.... I wonder why the company allows customers to be scammed. This does not make Origani trustworthy ....

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

I was stopped by a lady at Greenbelt…

I was stopped by a lady at Greenbelt offering samples of cream and they tried it on my hand with a lot of education too. I was vey skeptical and very observant at the beginning. But viola it exfoliate my dead skins, and when a cream was applied it is fast absorbing. My must have skin care this summer is exfoliating manuka honey, a sunblock and loving it.

March 19, 2023
Unprompted review
Rated 1 out of 5 stars

Refunds....Tassie stall doesn't align with company's Web page regarding refunds

I was stopped in Eastlands shopping centre in Tasmania and Sam gave me a facial. The products seemed good. I asked a few times during my facial how much the products were and he said he needs to make sure the products were helpful for my skin.

Long story short I bought 3 products.

I got the products home and googled the company, mixed reviews on them. I then noticed the recipt for my products said no refunds accepted, yet on the company website it said 7 day returns, no questions asked.
I was put off by this and messaged Origanis fb page straight away, they got back to me and eventually the sales person I dealt with messaged me to say the "no exchanges" written on his receipt was a software glitch. He agreed to a refund, but I could only have a refund if I saw him not his staff on the stall. I couldn't make it down at a time he was there, I eventually managed to have him agree to give his staff permission to refund me. The staff told me they don't do refunds only exchanges and this was not the norm, goes to show it wasn't a printing error "software" glitch.
Integrity is everything. Never again will I deal with this company

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

I arrived to the store and was…

I arrived to the store and was assisted. Availed their facial at discounted price and was able to purchase their peeling gel and the result us satisfactory. 🤗

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

Really good experience.

Really good experience.
I visited Aukland last week and went into the store.
The guys are “fairly pushy” as salesmen, but I bought the manuka face peel and numerous other items, which I have to confess I am delighted with. Use was fully explained out to me & they were happy to let me use my existing regime and supplement theirs in.
But I ended up buying a full regime as I was ready for a change and it made sense to get everything to compliment each other.

Only problem was that the products were too big to go in hand luggage to return to The U.K

Product’s bought are excellent and I have “old tired and sensitive “ skin.

Staff were knowledgeable but “clearly were sales driven”.
But for me it all worked and I am delighted.

Thank you

March 12, 2023
Unprompted review
Rated 5 out of 5 stars

Exfoliating deadskin

This Manuka Honey peel is good for my oily skin especially im living in the tropics.
Their skin expert said, I'll just be using it for once a week so I think It's worth the price. I'll update my comment soon.

February 25, 2023
Unprompted review
Rated 1 out of 5 stars

Buyer beware. Scam Alert.

These guys are scam artists who sell poor quality products and employ backpackers on a 1 year holiday Visa who have no worries about misleading customers as long as they get their commision.

They pretend to have "skin specialists" at their pop up stands in the malls but they are just travellers trying to earn a quick buck.

On top of that, they make racist comments to customers. Give these guys a miss if you don't want to pay a lot of money only to damage your skin.

Edit - just had a read through the other reviews. It's pretty obvious that the "owner" replying to all the negative feedback never intends to actually address these problems because they rely on these pushy rude sales tactics to make sales. That's why the same complaints are being made month after month.

Also, some of the 5 star reviews seem pretty suspicious. I wouldn't be suprised if a lot of them are just the travellers themselves putting up fake good reviews. Have a read and see what you think.

Seems like a very simlar company to the "Dead Sea" products sales company that got banned from New Zealand & Australian malls for their pushy tactics and over charging of senior citizens.

November 30, 2022
Unprompted review
Origani logo

Reply from Origani

Hi Free Like Birdy,
Thanks for your review.
We are extremely sorry to read this and hear about your experience.
First of all, please know that we in no way condone this kind of behavior in any way whatsoever. We aim to provide not only quality products, but quality and helpful customer care, so are sincerely disappointed and sorry that you were not shown this.
We will certainly be following this up and doing everything we can to ensure that this type of behavior does not happen again. Thank you for your feedback and we can assure you that we will be taking this very seriously and will address it with all team members.
Again, we would like to sincerely apologize for your experience and hope that we can improve your impression of us in the near future.
Kindest regards,
Origani

Rated 5 out of 5 stars

The young man Tomer was a very good Salesperson

The young man Tomer was a very good Salesperson. His service was excellent and he demonstrated the infra red machine along with some of the other products and the difference around my eyes was amazing i was very happy to buy frim Tomer as he really look after me. I am looking forward to seeing the difference origani peoducts makes for my skin type. Thank you Tomer, you were amazing

December 10, 2022
Unprompted review
Origani logo

Reply from Origani

Hi lovely,
Thanks for your review. We hope you will have good experiences with us in the future.

Love,
Origani

Rated 1 out of 5 stars

Feel upset and dissapointed

I spent a lot of money and very very dissapointed and feel cheated.I went there due to pigmentation.Now my pigmentation worsen and the staff gave me a lot of excuses for it when asked regarding this.They even very pushy to buy and recommended to try a new product each time I went there for my facial.Their product is very expensive and most of the time I bought becuse I thought it helps for my pigmentation but still the same. I decided to stop facial but the staff recommended me to use better product for the facial and I spent one thousand plus for that and seems that there still no change.Recently I rejected buying the product when i went for my facial.When i went away,,I heard the staff commented bad about me behind my back.Unprofessional staff and very very upset..

November 20, 2022
Unprompted review
Origani logo

Reply from Origani

Hi Yasinah,

Thanks for your message. We are extremely sorry to read this and hear about your experience.
First of all, please know that we in no way condone this kind of behavior in any way whatsoever. We aim to provide not only quality products, but quality and helpful customer care, so are sincerely disappointed and sorry that you were not shown this.
We will certainly be following this up and doing everything we can to ensure that this type of behavior does not happen again. Thank you for your feedback and we can assure you that we will be taking this very seriously and will address it with all team members.
Again, we would like to sincerely apologize for your experience and hope that we can improve your impression of us in the near future.
Kindest regards,
Origani

Rated 1 out of 5 stars

Unfortunately

Unfortunately, the staff are in your face just want to sell without asking any professional questions regarding your skincare and what you need.
My husband was pushed to buy a product and because it was for me he bought it and it is no use to me as I use natural products that I make.
I will return the product tomorrow. And would ask for money back and I hope that they are not going to give me a headache.

November 29, 2022
Unprompted review
Origani logo

Reply from Origani

Hi Mona,

Thanks for your review. We are extremely sorry to read this and hear about your experience.
First of all, please know that we in no way condone this kind of behavior in any way whatsoever. We aim to provide not only quality products, but quality and helpful customer care, so are sincerely disappointed and sorry that you were not shown this.
We will certainly be following this up and doing everything we can to ensure that this type of behavior does not happen again. Thank you for your feedback and we can assure you that we will be taking this very seriously and will address it with all team members.
Again, we would like to sincerely apologize for your experience and hope that we can improve your impression of us in the near future.
Kindest regards,
Origani

Rated 5 out of 5 stars

The services are good

The services are good, sobrang ganda ng treatment nila and I can see the results naman after ko magpafacial sa kanila. Mababait din staffs and all.

September 25, 2022
Unprompted review
Origani logo

Reply from Origani

Hi Cristina, thanks for the review. Please keep loving and supporting us. Love, Origani.

Rated 1 out of 5 stars

So I finally got my refund but the…

So I finally got my refund but the sales agent in charged of giving me the refund was unprofessional and condescending. She got angry at me because i ruined the box of the manuka peel and i didnt tell her about it. I got frustrated, i snapped back commenting that well “you didnt ask about the box”. And she was like, you should have told me. I also told them angrily that i opened it that way because i was really planning to use and keep the manuka peel but after two days of using the day cream, my face became so dry and tight and it started to itch a little i got so scared to use all their products. Also i couldnt get over the bad experience i felt after my purchase and facial where they pressured me so much to purchase their stupid gadget. What is frustrating about my refund experience was the unprofessional behaviour of the refund lady named Jean. How dare she get angry about the box and put the blame on me when their company itself is a bunch of lowlife scammers. They dont even disclose the real prices of their products and she even had the nerve to get angry about me not disclosing about the box. They are really trained gaslighters, manipulators and guilt trippers.

So in the end they made me sign this quit claim stating that i cannot sue or file complaints anymore. Lol! It’s obvious they’re aware they’re doing something bad.

August 5, 2022
Unprompted review
Origani logo

Reply from Origani

Hi Kaye, thanks for your review. We are extremely sorry to read this and hear about your experience.

First of all, please know that we in no way condone this kind of behavior in any way whatsoever. We aim to provide not only quality products, but quality and helpful customer care, so are sincerely disappointed and sorry that you were not shown this.

We will certainly be following this up and doing everything we can to ensure that this type of behavior does not happen again. Thank you for your feedback and we can assure you that we will be taking this very seriously and will address it with all team members.
Again, we would like to sincerely apologize for your experience and hope that we can improve your impression of us in the near future.

Kindest regards,
Origani

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