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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as amazing and effective, leading to glowing and smooth skin. Many people also highlight the excellent quality of the products and the professional, knowledgeable staff who provide great service. However, some people were dissatisfied with the sales tactics, reporting pushy and aggressive behavior from staff members. There were also instances where customers experienced adverse skin reactions to products, despite being assured of their gentleness. Some reviewers also mentioned feeling pressured to buy more products after an initial purchase.

What people talk about most

Product

People report positive experiences with product. Many customers express delight with the quality and... See more

Staff

Customers had positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Quality

Clients share positive opinions on quality. Many customers are delighted with the products, highlighting how... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the great and amazing... See more

Service

Consumers find service to be positive. Many reviewers describe the service as friendly, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roberto and Daniella best customer service and loving the products for anti-aging Thank you again guys in Origani New Zealand

Rated 5 out of 5 stars

I’m using all the set including eye gel serum night cream day cream mask the best product ever. I really love the oil. It keeps my face silk and smooth Love it Definitely recommend

Rated 5 out of 5 stars

Such a lovely organic shop! 🌱 Amazing quality products and great service. The staff were welcoming and knowledgeable. Will definitely be back.

Rated 5 out of 5 stars

I purchased the luxury kit and I am so impressed. My skin is glowing and never felt better. Customer service was on point. Highly recommend!


Company details

  1. Cosmetics Wholesaler
  2. Cosmetics Industry

Information provided by various external sources

At Origani we believe in beautiful, natural skin. We know that powerfully effective products can be harnessed from nature. We’re committed to sourcing and preserving the best the natural world has to offer and in turn ensuring that the natural world is...


Contact info

4.1

Great

TrustScore 4 out of 5

150 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Insensitive sales agents

Insensitive sales agents

So awhile ago, at Robinson Galleria Robinson in San Pedro Laguna, there was a sales agent who came to me and rubbed something on my hands. She invited me inside to test a product. Eventually, I got uncomfortable when the boss she called( from Israel based on the Filipino agent) approached us and asked basic questions about me.
What I did not like was her manner of speaking and advertising. She asked me to take off my mask to see my face. I was a bit shy. She told me that she lets me see her face and why didn't I? She said that I did not feel confident about my face.

Please teach your agents good manner and right conduct.

Do you really need to demean someone to purchase your products? The way your agents sell products is frustrating. They are so pushy and not professional. I could have bought one. But since I felt that they invaded and crossed my boundaries, I opted not to buy.

Next time, can you study and apply the ethical principles of marketing? Anyway, that could be the reason why there are no customers in your branch there.

August 4, 2022
Unprompted review
Origani logo

Reply from Origani

Hi Clark, thanks for your review. We are extremely sorry to read this and hear about your experience.

First of all, please know that we in no way condone this kind of behavior in any way whatsoever. We aim to provide not only quality products, but quality and helpful customer care, so are sincerely disappointed and sorry that you were not shown this.

We will certainly be following this up and doing everything we can to ensure that this type of behavior does not happen again. Thank you for your feedback and we can assure you that we will be taking this very seriously and will address it with all team members.
Again, we would like to sincerely apologize for your experience and hope that we can improve your impression of us in the near future.

Kindest regards,
Origani

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and products. I love their facials as well. Thank you Origani

July 14, 2022
Unprompted review
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Reply from Origani

Thanks for the lovely compliment. Please keep supporting us. Love, Origani.

Rated 5 out of 5 stars

Amazing products

Amazing products, my skin looks and feel so much better. Thank you Origani

July 12, 2022
Unprompted review
Origani logo

Reply from Origani

Hi Giuseppina, thanks for the lovely words. Please keep using for better results. Love, Origani.

Rated 5 out of 5 stars

Last week I went to festive walk branch…

Last week I went to festive walk branch and availed the products from them. I have this Manuka Honey Peel and Mask. I've been using these products for almost a week and this is holy grail!!🤩 These products help lighten my post- inflammatory hyperpigmentation.😍

July 1, 2022
Unprompted review
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Reply from Origani

Hi Edward, that's great news to hear from our dear customer. Please keep using for better result. Love, Origani.

Rated 5 out of 5 stars

Inside the Origani Store

I’ve been inside the Origani store and I find their store pretty impressive. The staffs are very accommodating. They explain each service they offer and the benefits of their products. Kudos sa staffs!

June 24, 2022
Unprompted review
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Reply from Origani

Hi Mary, thanks for the compliment on our service. Please keep supporting us.
Kindest regards,
Origani

Rated 1 out of 5 stars

They are doing the same in Vietnam

They are doing the same in Vietnam. Pull and force customers to stop and buy something. I recognise them cause i work in sales as well. Good companies are not selling products this way.

May 29, 2022
Unprompted review
Origani logo

Reply from Origani

Hi Xu Xu, thanks for your review. We are extremely sorry to read this and hear about your experience.
First of all, please know that we in no way condone this kind of behavior in any way whatsoever. We aim to provide not only quality products, but quality and helpful customer care, so are sincerely disappointed and sorry that you were not shown this.
We will certainly be following this up and doing everything we can to ensure that this type of behavior does not happen again. Thank you for your feedback and we can assure you that we will be taking this very seriously and will address it with all team members.
Again, we would like to sincerely apologize for your experience and hope that we can improve your impression of us in the near future.
Kindest regards,
Origani

Rated 5 out of 5 stars

Best products and facial treatments

I’ve been a customer with Origani for the last two and I love your products and facials guys. Keep it up with the amazing work

May 24, 2022
Unprompted review
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Reply from Origani

Thank you for the compliment. Love to see you enjoy our products :>

Rated 1 out of 5 stars

I was pulled into the shop in Queen St…

I was pulled into the shop in Queen St (Auckland) by a pushy sales rep (Daniella). She tried selling me products but as did not need any skincare at the time, I did not buy anything. She then offered me a complimentary facial which I agreed to. The facial was scheduled for a different date and Daniella was not in the shop. I had a very basic facial (about 30 mins) and they told me it would be $500. I told them that I would not be paying anything as it was supposed to be free of charge. The sales rep got very angry. He made me feel uncomfortable and humiliated. This is such a scam. I am thinking about reporting them to the NZ Commerce Commission.

May 23, 2022
Unprompted review
Origani logo

Reply from Origani

Hi Elena, thanks for your review. We are extremely sorry to read this and hear about your experience.
First of all, please know that we in no way condone this kind of behavior in any way whatsoever. We aim to provide not only quality products, but quality and helpful customer care, so are sincerely disappointed and sorry that you were not shown this.
We will certainly be following this up and doing everything we can to ensure that this type of behavior does not happen again. Thank you for your feedback and we can assure you that we will be taking this very seriously and will address it with all team members.
Again, we would like to sincerely apologize for your experience and hope that we can improve your impression of us in the near future.
Kindest regards,
Origani

Rated 5 out of 5 stars

Quality products

I love Origani products, makes my skin feels so good 😍 amazing customer service provided, I’ll definitely shop again

May 22, 2022
Unprompted review
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Reply from Origani

Thank you for the compliment. Hope you enjoy our shopping experience with us.

Rated 1 out of 5 stars

So disappointed and feel cheated

So disappointed and feel
Cheated.
Tried the night cream and now I'm here doing a review. It smells bad. Thick and sticky not at all what i expected. Smells like mild burnt plastic expiry date is 2024. When i was massaging on my face it suddenly felt grainy and started crumbling - drying up in surface of my face instead of being absorbed.
I spent 8,000 pesos to treat myself and splurged. This is what i get.

April 23, 2022
Unprompted review
Origani logo

Reply from Origani

Hi Anna, thanks for your review. We are sorry to hear that you are not happy with the results of the products you have purchased. We take great pride in our Australian-made formulations and we will be forwarding your feedback to our Product Development Department for their records. If you wish to get in contact with us to discuss this further please don’t hesitate to email our customer service team via service@origani.com.au. We hope this helps. Kindest regards, Origani.

Rated 1 out of 5 stars

Rude and pushy sales person

Rude and pushy sales person who wouldn’t even let me walk past without forcing me to come over and look at the products. Do not walk over because you will never leave. She forced me into looking at all these products and offering me these deals. They were still way overpriced. She made me feel extremely anxious and when I said no multiple times she wouldn’t let me leave and kept forcing products in my face. I do not recommend even walking near this shop they will pull you in and won’t let you leave unless you buy something. Extremely unhappy with the service and this brand. I will not be coming again.

April 21, 2022
Unprompted review
Origani logo

Reply from Origani

Hi Grace, thanks for your review. We are extremely sorry to read this and hear about your experience.
First of all, please know that we in no way condone this kind of behavior in any way whatsoever. We aim to provide not only quality products, but quality and helpful customer care, so are sincerely disappointed and sorry that you were not shown this.
We will certainly be following this up and doing everything we can to ensure that this type of behavior does not happen again. Thank you for your feedback and we can assure you that we will be taking this very seriously and will address it with all team members.
Again, we would like to sincerely apologize for your experience and hope that we can improve your impression of us in the near future.
Kindest regards,
Origani

Rated 5 out of 5 stars

I have Loved the Manuka Honey Peel since day 1

I have Loved the Manuka Honey Peel since the first day I used it. Very gentle and soothing but really does a good job exfoliating your skin and getting rid of all the dead cells and dirt. It improved my skin texture and my make up goes on and off much easier than ever.

March 21, 2022
Unprompted review
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Reply from Origani

Thank you for loving our Manuka Honey Peel :>

Rated 5 out of 5 stars

I was very skeptical at first but glad I stuck with it

I was very skeptical at first but after a month of using I can finally say the deep wrinkle treatment works wonders. My face looks so much smoother and I feel so much better after using!

March 9, 2022
Unprompted review
Origani logo

Reply from Origani

Hi Lian, thank you for this lovely feedback. Please keep supporting and loving Origani :>

Rated 5 out of 5 stars

Really impressed with the Dermassure cleanser

Really impressed with the Dermassure facial cleanser. I used to use cetaphil but I received this as a gift and have never gone back. It has become my main cleanser in my skincare regimen. Really works well for my skin, cleaning it but most importantly not drying it out.

February 9, 2022
Unprompted review
Origani logo

Reply from Origani

Thank you for loving our Dermassure. Please keep supporting Origani.

Rated 5 out of 5 stars

The gardens mall outlet has the best…

The gardens mall outlet has the best service. I get my facials done there with Sya and Stephy every month and so far have been quite satisfied with them. I also referred my friends to go there after CNY.

February 3, 2022
Unprompted review
Rated 1 out of 5 stars

They are really pushy to the point you…

They are really pushy to the point you can't exit the store without buying a product it is too pricey. SCAMMERS i went there for ems but the first thing they do is to discuss the product as if they won't cater my ems without buying the product

January 12, 2022
Unprompted review
Origani logo

Reply from Origani

Hi Lhara,

We are extremely sorry to read this and hear about your experience.

First of all, please know that we in no way condone this kind of behavior in any way whatsoever. We aim to provide not only quality products, but quality and helpful customer care, so are sincerely disappointed and sorry that you were not shown this.

We will certainly be following this up and doing everything we can to ensure that this type of behavior does not happen again. Thank you for your feedback and I can assure you that we will be taking this very seriously and will address it with all team members.

Again, we would like to sincerely apologize for your experience and hope that we can improve your impression of us in the near future.

Kindest regards,
Origani

Rated 5 out of 5 stars

Origani has become my favorite brand

Origani has really become my favorite skincare brand in these past 6 months. I have been ordering from them online and always receive it very fast.

January 7, 2022
Unprompted review
Origani logo

Reply from Origani

Thank you so much for the love :> please keep supporting Origani. Kindest regards.

Rated 5 out of 5 stars

great detox facial treatment

I went in for a detox facial treatment. The room was very nice and clean and my skin felt so smooth and clean after the treatment. The beautician was also so friendly! We talked alot about skin issues i have been having and what products would best help me. Thank you so much for the advice!

December 6, 2021
Unprompted review
Origani logo

Reply from Origani

Hi Delima, you're welcome. Thank you for loving Origani's service.

Rated 1 out of 5 stars

Evil as hell

Only walked past the store with 0 intention in going inside, had one of the workers lure me in then had about 2 of them forcing products in my face, and wouldn’t take no for an answer. My poor self becoming overly anxious feeling like I couldn’t escape without purchasing something, because they kept forcing “nice offers” down my throat, I ended up purchasing a scrub that was offered 50% off. Few minutes go by and I decide to stand my ground and give it back, only to have them say they don’t have to refund me the product, so pretty much a “no refund” policy which 1. I was not told before purchasing, and 2. “No refund” policies are illegal. To think this company has also harassed so many other poor customers on these reviews, how are you guys still running I have 0 clue. But what I do know is that you guys are just one big filthy scam who manipulates soft people to buy your overpriced products, unbelievably embarrassing.

November 30, 2021
Unprompted review
Origani logo

Reply from Origani

Hi Parisisobel,

Thank you for your feedback and we sincerely apologise for the unwanted experience you have had in one of our stores with your purchase and the service. This is not the experience we want our customers to have, whether it be in store or with a product and we value feedback of all types whether it be positive or negative.

If you wish to discuss this further with our team please feel free to contact the head office customer service on service@origani.com.au

Kindest, Origani Family x

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