Very helpful company.. beautiful lights .. expensive but handcrafted. Sales dept very prompt , gave good advice and answered emails speedily. Fittings came immaculately boxed and arrived saf... See more
Company replied
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Review summary
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An easy purchasing experience from start to finish. Dare in the Design Centre in Chelsea was so incredibly helpful and prompt. The whole process of ordering through to delivery was just so quick, easy... See more
Company replied
a real company with real people running it that care about their customers - seems a are thing in the retail lighting world. Excellent caring personal service and a beautifully crafted product - thank... See more
Company replied
The glass ceiling light was sturdy and beautifully made. A very elegant design. It was made to order, and worth the wait. Delivery by DPD was really prompt. Packaging was excellent.
Company replied
Company details
Written by the company
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Contact info
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, United Kingdom
- 02073512130
- customerservice@originalbtc.com
- originalbtc.com
4.8
Excellent
740 reviews
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very easy company to deal with
very easy company to deal with, delivery was very quick, and the product is really lovely
October 5, 2026
Reply from Original BTC
Hi Caroline,
Thank you so much for your kind words! We’re delighted our service and speedy delivery made things easy for you, and even happier to hear you love your new product. Enjoy!
Best wishes,
Original BTC
Very helpful company.
Very helpful company.. beautiful lights .. expensive but handcrafted.
Sales dept very prompt , gave good advice and answered emails speedily.
Fittings came immaculately boxed and arrived safely Thank you !
October 9, 2026
Reply from Original BTC
Hi Kathryn,
Thank you for your lovely review! We’re so pleased you love your lights and found our sales team helpful. Enjoy your new fittings!
Best wishes,
Original BTC
All good only 4 star as was not made…
All good only 4 star as was not made aware delivery coming in 2 parts but soon resolved and received fast and well packaged and protected important when dealing with delicate light fittings obviously. Thanks again.
September 9, 2026
Reply from Original BTC
Hi Oliver,
Thanks for the review, sorry to hear DPD split the delivery into two separate time slots. We shipped it as a single delivery, so it must have been split between two vans on their end somehow.
Apologies for the inconvenience!
Best wishes,
Original BTC
Sarah Honey at Original BTC
Sarah Honey at Original BTC gave great customer service and as an electrician made my life much easier, would definitely choose BTC products again based off this interaction alone.
September 3, 2026
Unprompted review
Reply from Original BTC
Hi Isaac,
Thank you for your fantastic feedback! We’re delighted to hear that Sarah provided such great customer service.
Best wishes,
Original BTC
Designed and made in Britain. Beautiful lights.
So many things are "designed in the UK, made in China" but not with Original BTC. I love that Original BTC still manufactures in the UK. Beautiful lights - I have used the clip-on Hector lights as reading lights in bedrooms. Practical and lovely to look at. The service has been very good - everything arrived carefully packed and on time.
July 7, 2026
Reply from Original BTC
Hi Lisa,
Thank you for your kind words. We’re delighted that you appreciate our British manufacturing 😊
Best wishes,
Original BTC
The lampshade we bought was a great…
The lampshade we bought was a great match to the other we have, even after 5/6 years, well done for keeping the product going fr so long.
August 14, 2026
Reply from Original BTC
Hi Phil,
Thanks for the positive feedback 😊
Best wishes,
Original BTC
The glass ceiling light was sturdy and…
The glass ceiling light was sturdy and beautifully made. A very elegant design. It was made to order, and worth the wait. Delivery by DPD was really prompt. Packaging was excellent.
July 15, 2026
Reply from Original BTC
Hi Gerald,
Thank you for your thoughtful feedback, we're delighted you love the design and quality, and that the delivery and packaging were spot on.
Best wishes,
Original BTC
Great product and excellent service
Great product and excellent service - Account Manager was very responsive and attentive!
June 26, 2026
Reply from Original BTC
Hi,
Thanks for the lovely review, we're glad you had a great experience.
Best wishes,
Original BTC
Good pricing on some lamps I can use.
June 30, 2026
Reply from Original BTC
Hi,
Thanks for the 5-star review.
Best wishes,
Original BTC
Fantastic experience
An easy purchasing experience from start to finish. Dare in the Design Centre in Chelsea was so incredibly helpful and prompt. The whole process of ordering through to delivery was just so quick, easy and fast! Thoroughly pleased and I can’t recommend them enough.
July 2, 2026
Reply from Original BTC
Hi,
Thanks so much for the lovely review!
Best wishes,
Original BTC
Beautifully crafted lights that look…
Beautifully crafted lights that look timeless and add to each room they are placed in.
June 22, 2026
Reply from Original BTC
Hi,
Thanks for the great review, its great to hear you are pleased with our lights.
Best wishes,
Original BTC
Ordered with ease and received timely…
Ordered with ease and received timely answers to my questions. Lighting always gorgeous and well crafted.
May 15, 2026
Reply from Original BTC
Hi Claudine,
Great to hear about your experience, thank you for the 5-star review!
Best wishes,
Original BTC
Reply from Original BTC
Hi Caron,
Thanks for the 5-star review!
Best wishes,
Original BTC
Sales person was extemely helpful and…
Sales person was extemely helpful and easy to work with
April 14, 2026
Reply from Original BTC
Hi Stacey,
Thank you, we’re glad to hear you had a great experience!
Best wishes,
Original BTC
Cable too short
Great packaging. Quick shipment. Nice product (at a price). Cable supplied too short for an average london raised ground or first floor apartments. Need to order separately and wait 5 business days. Bought another local cable which is less performing for the up and down movement of this lamp. Oh well.
May 18, 2026
Reply from Original BTC
Hi Chiara,
Thank you for the lovely feedback on the packaging, quick delivery, and the lamp. We’re sorry the cable wasn’t long enough for your setup. If you’d like to switch to the cable we supply at any point, just get in touch with our customer service team and we’ll arrange it for you.
Best regards,
Hettie
Reply from Original BTC
Hi Jennie,
Thanks for the great view we hope you enjoy your lights for many years to come.
Best wishes,
Original BTC
The service is always great.
The service is always great.. Dare, Sarah & Chantel made it all happen.
Thank you very much
April 20, 2026
Reply from Original BTC
Hi Hash,
Thank you for the lovely review, so pleased the team have been there to help!
Best wishes,
Original BTC
Very helpfull sales team.
Very helpfull sales team.
Goods arrived early.
Beautifull lights.
April 6, 2026
Reply from Original BTC
Hi Oliver,
Thanks for the 5-star review, it's great to read your positive comments!
Best wishes,
Original BTC
Beatiful crafstmanship and excellent…
Beatiful crafstmanship and excellent customer service , so delighted with my purchase
March 31, 2026
Reply from Original BTC
Hi Margaret,
So happy to read your review, it's great to hear!
Best wishes,
Original BTC
Arrived on time and look fabulous
March 31, 2026
Reply from Original BTC
Hi Joanna,
Great to hear, thank you for the 5-star review!
Best wishes,
Original BTC
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