Originality.ai Reviews 1,222

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 686 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent customer service and helpful staff. Customers appreciate the quick responses and detailed explanations provided by the support team, making interactions smooth and stress-free. Many also find the service to be highly accurate and effective, particularly for identifying AI-generated text and improving their own writing. The user experience is often described as clean, intuitive, and easy to navigate, contributing to overall satisfaction. However, some people mentioned that the AI detection can sometimes produce false positives, flagging human-written content as AI-generated. There were also occasional concerns about the tool's accuracy for languages other than English and its sensitivity to minor text changes.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Customer service

Users describe positive interactions with customer service, consistently praising the support team for being... See more

User experience

Consumers find the user experience to be largely positive, praising its speed, stability, and intuitive... See more

Artificial intelligence

People report positive experiences with artificial intelligence, with many finding the AI detection tool... See more

Service

Reviewers mention positive feedback about service, often describing it as the best on the market and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

hi! We use Originality a lot for our content workflow, and it is by far the best service on the market for our needs. I’d like to specifically highlight its speed and stability. The only issue we’ve... See more

Company replied

Rated 5 out of 5 stars

Highly ac‌curat‌e AI c​hecker for web publi⁠s‍hing I have b‌een using Or‌iginality AI‍ to scan the artic​les submitted by my fr⁠eelance writing team. The text-analysis interf​ace is​ incredibl⁠y cle... See more

Company replied

Rated 5 out of 5 stars

Notwithstanding the fact that originality.ai does give false positives at times, it is a very useful tool. While I am not averse to AI editing tools, I firmly believe that a human author should gene... See more

Company replied

Rated 5 out of 5 stars

A great tool for knowing that my writing doesn't sound too much like AI before submitting. After writing essays for awhile this can be an issue. Also Faith on the support team was very helpful, would... See more

Company replied


Company details

  1. #5 of 23 best companies in Software Company

Written by the company

Originality.ai is the most accurate AI detector and plagiarism checker for verifying whether content is human-written or likely AI-generated. Built for content marketing, SEO, and academia. Originality.ai detects GPT-5, ChatGPT, Claude 4, Gemini 2.5, Grok 3 and all other Popular AI writing tools with up to 99%+ accuracy and an ~1% false positive rate. It also provides best-in-class plagiarism checking, including advanced paraphrase plagiarism checks. Originality.ai is a patented suite of tools designed to help you publish with confidence, including content optimization and readability scores. With the ability to manage team members and share reports covering AI detection, plagiarism, and readability requirements, Originality.ai is ideal for teams and agencies. Prove your writing is your own with our Chrome extension: https://bit.ly/3Z2BySK To learn more about Originality.ai and its accuracy, read our in-depth accuracy study: https://originality.ai/blog/ai-accuracy


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Originality AI has been outstanding for…

Originality AI has been outstanding for detecting AI-generated content—I’ve been using it consistently for the past two years and it’s never let me down. The accuracy is solid, and it gives me confidence in my work every time.

On top of that, their customer service is genuinely impressive—fast, efficient, and actually helpful. Special thanks to Perla, who provided quick, seamless support while making me feel like a truly valued customer. Easy 5 stars.

April 19, 2026
Unprompted review
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Reply from Originality.ai

Thank you for your continued trust over the past two years. That really means a lot to us. We’re thrilled to hear that Originality AI has been delivering the accuracy and confidence you need in your work.

It’s also great to know our support team has made a strong impression. I’ll be sure to pass along your kind words to Perla. She’ll be happy to hear it. We truly appreciate the recommendation and your 5-star support!

Rated 5 out of 5 stars

Alexa was particularly helping me with…

Alexa was particularly helping me with differences in the models

April 17, 2026
Unprompted review
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Reply from Originality.ai

We’re so glad to hear that! Alexa will be happy to know her support made a difference. She’s great at breaking down the nuances between models. If you ever have more questions, we’re always here to help!

Rated 5 out of 5 stars

Alexa is a gem!!

This is one of the best customer service I've experienced in my life. My issue was solved on under 10 minutes of reaching out.

April 17, 2026
Unprompted review
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Reply from Originality.ai

That’s amazing to hear! We’re thrilled we could resolve your issue so quickly. Don’t hesitate to reach out anytime.

Rated 5 out of 5 stars

Wonderful

Wonderful, they help me too much, so friendly. thanks for your help

April 17, 2026
Unprompted review
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Reply from Originality.ai

Thank you so much for your kind words! We’re really glad to hear our team was able to help and that you had a friendly experience. If you ever need anything else, we’re always here for you!

Rated 4 out of 5 stars

good website for check for plagiarism

good website for check for plagiarism

April 17, 2026
Unprompted review
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Reply from Originality.ai

Thank you for your feedback! We’re glad you find the platform helpful for checking plagiarism. If you ever have questions or need support, feel free to reach out anytime!

Rated 5 out of 5 stars

Fast and great customer service

Fast and great customer service

April 16, 2026
Unprompted review
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Reply from Originality.ai

Thanks so much for your kind words! We're glad to hear you had a fast and great experience with our customer service. Always here if you need anything.

Rated 5 out of 5 stars

Good experience

Good experience of use, good support from Anna. I found the models of AI detection jump around based on small changes but it's the best I've found for this

April 16, 2026
Unprompted review
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Reply from Originality.ai

Thanks for your thoughtful feedback! We're glad you had a good experience and that Anna was able to support you.

You’re right that small changes can sometimes affect AI detection results. These models are constantly evolving, and even minor edits can shift how text is interpreted. That said, we’re always working to improve consistency and reliability.

We appreciate you highlighting this and are happy to hear it’s been the best solution you’ve found so far!

Rated 5 out of 5 stars

This team is incredibly helpful

This team is incredibly helpful. They solve all my problems quickly. Thank you.

April 16, 2026
Unprompted review
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Reply from Originality.ai

Thank you so much for your kind words! We’re really glad to hear the team has been helpful and able to resolve your issues quickly. If you ever need anything else, we’re always here to help.

Rated 5 out of 5 stars

I received all the information and…

I received all the information and assistance needed so that I can continue working on my assignment. thank u so much

April 15, 2026
Unprompted review
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Reply from Originality.ai

Thanks so much for your kind words! We’re really glad to hear you received the information and support you needed to keep moving forward with your assignment. If there’s ever anything else we can help with, don’t hesitate to reach out.

Rated 5 out of 5 stars

Used it with no problem

Used it with no problem. Anna in chat support was very helpful and polite.

April 15, 2026
Unprompted review
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Reply from Originality.ai

Thanks for your feedback! We’re happy to hear everything worked smoothly for you. Anna will be glad to know her helpful and polite support made a difference.

Rated 5 out of 5 stars

This website is amazing

This website is amazing! It helps me with my essays to make sure everything is original. The support team is incredible, Ellie helped me with a problem that I encountered and fixed it immediately.

March 14, 2026
Unprompted review
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Reply from Originality.ai

Thank you so much for the amazing feedback! We’re thrilled to hear the tool is helping you keep your essays original and giving you confidence in your work. Ellie will be so happy to know she was able to jump in and resolve your issue right away. If you ever need anything else, we’re always here to help.

Rated 5 out of 5 stars

Great chat support

Chat support responded quickly and resolved the payment issue immediately. Very happy, many thanks.

April 14, 2026
Unprompted review
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Reply from Originality.ai

Thanks so much for your kind words! We’re really glad our chat support team could jump in quickly and get your payment issue resolved right away. We’ll be sure to share your feedback with the team.

Rated 5 out of 5 stars

We’ve had a great experience with…

We’ve had a great experience with Originality. Their support team is incredibly fast, accommodating, and genuinely friendly. Whenever we had questions or needed help, they responded quickly and made the whole process smooth and stress-free. It’s rare to find support this responsive and helpful. Highly recommended!

April 14, 2026
Unprompted review
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Reply from Originality.ai

Thank you so much for the kind words! We're thrilled to hear you've had a great experience with Originality and that our support team has been fast, accommodating, and friendly. Making things smooth and stress-free for our clients is exactly what we aim for. We truly appreciate your recommendation!

Rated 5 out of 5 stars

good support services

April 14, 2026
Unprompted review
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Reply from Originality.ai

Thanks for your feedback! We’re glad to hear you had a positive experience with our support team.

Rated 5 out of 5 stars

They corrected the mistake with my…

They corrected the mistake with my billing within minutes.

April 13, 2026
Unprompted review
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Reply from Originality.ai

Thanks for your feedback! We’re glad we could quickly sort out the billing issue for you. Our team is always here to help if anything comes up again.

Rated 5 out of 5 stars

I'd like to cancel my subscription

I'd like to cancel my subscription, but I was told I could pause it instead. It actually met my objective.

April 12, 2026
Unprompted review
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Reply from Originality.ai

Thanks for your feedback! We’re glad to hear the tool met your objective.

Pausing can be a great option if you think you might need it again down the line. Don’t hesitate to reach out if you need anything further!

Rated 5 out of 5 stars

The program interface is intuitive and…

The program interface is intuitive and not difficult to use. The detection level is really impressive. There are several models, and special praise goes to the multilingual model intended for non-English-speaking users. Besides detection itself, there is also plagiarism checking, grammar checking, content optimization, and other tools. Special praise also goes to the very practical Chrome extension, especially in combination with Google Docs, because it goes beyond simple AI detection and analyzes how the content was created as well, such as how much it was edited, whether external text was pasted into the document, and similar things. As for limitations, I would mention that detection works only up to 10,000 words, so larger documents have to be checked in several steps.

April 1, 2026
Unprompted review
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Reply from Originality.ai

Thank you for the thoughtful and detailed review!

We’re glad to hear you’re enjoying the intuitive interface and finding value in the detection capabilities, especially the multilingual model and the Chrome extension with Google Docs. It’s great to know those features are making a real difference in how you analyze and understand content creation.

We also appreciate your note on the 10,000-word limit. That’s helpful feedback, and we’re always looking at ways to improve the experience for larger documents.

Thanks again for taking the time to share your experience. We truly appreciate it!

Rated 5 out of 5 stars

Anna investigated my issue and solved…

Anna investigated my issue and solved it in seconds. I was back to work in no time at all!

April 11, 2026
Unprompted review
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Reply from Originality.ai

That’s awesome to hear. Thank you for sharing!

We’re so glad Anna was able to jump in quickly and get things resolved for you. Getting you back up and running without delay is exactly what we aim for.

Rated 5 out of 5 stars

Top notch AI detection, staff supportive

The AI detection is definitely top-notch. I have tested text from a few other websites that say they have AI detect, or a humanizer feature that converts text to no AI detection. So far, they have all been false, and I am glad I did not purchase any of the humanizing written features from other websites. The Deep scan option also provides suggestions for improving the text. When I had questions about the software, Ellie on the support chat was very helpful and timely with her responses. Great experience so far!

April 10, 2026
Unprompted review
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Reply from Originality.ai

Thank you for the detailed review!

We’re thrilled to hear that our detection has stood out compared to other tools you’ve tested. That kind of validation means a lot. It’s also great to know you’re finding value in the Deep Scan suggestions to further improve your content.

And we couldn’t agree more, Ellie will be so happy to hear your shoutout! Providing timely and helpful support is something we take pride in.

Thanks again for sharing your experience.

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