Originality.ai Reviews 1,222

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 686 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent customer service and helpful staff. Customers appreciate the quick responses and detailed explanations provided by the support team, making interactions smooth and stress-free. Many also find the service to be highly accurate and effective, particularly for identifying AI-generated text and improving their own writing. The user experience is often described as clean, intuitive, and easy to navigate, contributing to overall satisfaction. However, some people mentioned that the AI detection can sometimes produce false positives, flagging human-written content as AI-generated. There were also occasional concerns about the tool's accuracy for languages other than English and its sensitivity to minor text changes.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Customer service

Users describe positive interactions with customer service, consistently praising the support team for being... See more

User experience

Consumers find the user experience to be largely positive, praising its speed, stability, and intuitive... See more

Artificial intelligence

People report positive experiences with artificial intelligence, with many finding the AI detection tool... See more

Service

Reviewers mention positive feedback about service, often describing it as the best on the market and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

hi! We use Originality a lot for our content workflow, and it is by far the best service on the market for our needs. I’d like to specifically highlight its speed and stability. The only issue we’ve... See more

Company replied

Rated 5 out of 5 stars

Highly ac‌curat‌e AI c​hecker for web publi⁠s‍hing I have b‌een using Or‌iginality AI‍ to scan the artic​les submitted by my fr⁠eelance writing team. The text-analysis interf​ace is​ incredibl⁠y cle... See more

Company replied

Rated 5 out of 5 stars

Notwithstanding the fact that originality.ai does give false positives at times, it is a very useful tool. While I am not averse to AI editing tools, I firmly believe that a human author should gene... See more

Company replied

Rated 5 out of 5 stars

A great tool for knowing that my writing doesn't sound too much like AI before submitting. After writing essays for awhile this can be an issue. Also Faith on the support team was very helpful, would... See more

Company replied


Company details

  1. #5 of 23 best companies in Software Company

Written by the company

Originality.ai is the most accurate AI detector and plagiarism checker for verifying whether content is human-written or likely AI-generated. Built for content marketing, SEO, and academia. Originality.ai detects GPT-5, ChatGPT, Claude 4, Gemini 2.5, Grok 3 and all other Popular AI writing tools with up to 99%+ accuracy and an ~1% false positive rate. It also provides best-in-class plagiarism checking, including advanced paraphrase plagiarism checks. Originality.ai is a patented suite of tools designed to help you publish with confidence, including content optimization and readability scores. With the ability to manage team members and share reports covering AI detection, plagiarism, and readability requirements, Originality.ai is ideal for teams and agencies. Prove your writing is your own with our Chrome extension: https://bit.ly/3Z2BySK To learn more about Originality.ai and its accuracy, read our in-depth accuracy study: https://originality.ai/blog/ai-accuracy


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience

I had a great experience using this tool. I scanned my document and got my results, and Perla a customer service rep popped up and explained everything I was see and while I was seeing it, that was fantastic.

April 10, 2026
Unprompted review
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Reply from Originality.ai

Thanks so much for sharing your experience! We're glad the scan results were clear and helpful, and it’s great to hear that Perla was able to walk you through everything in real time.

Rated 5 out of 5 stars

Probably the most accurate detector out…

Probably the most accurate detector out there!
i use it with 100% confidence!

April 10, 2026
Unprompted review
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Reply from Originality.ai

Thank you for the amazing feedback!

We’re thrilled to hear that you trust our detector with such confidence. That’s exactly what we strive for. If you ever need anything or have questions, our team is always here to help!

Rated 3 out of 5 stars

I didn't find it a friendly user…

I didn't find it a friendly user experience, but the faith helped me with my problem, thanks to her.

April 9, 2026
Unprompted review
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Reply from Originality.ai

Thank you for your honest feedback. We really appreciate it. We’re sorry to hear the experience wasn’t as user-friendly as it should be. We’re glad Faith was able to step in and help resolve your issue.

Your input is valuable, and we’re always working to improve the experience. If there’s anything more we can do, don’t hesitate to reach out!

Rated 5 out of 5 stars

Perla and Faith have been superrrr…

Perla and Faith have been superrrr helpful and the app works!!!!

April 8, 2026
Unprompted review
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Reply from Originality.ai

Thank you so much for your kind words! We’re thrilled to hear that Perla and Faith were super helpful and that you’re enjoying the app. Your feedback made our day!

Rated 5 out of 5 stars

Great experience

Great experience, team helps a lot

April 7, 2026
Unprompted review
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Reply from Originality.ai

Thanks so much for the kind words! We’re really glad to hear you had a great experience and that the team was able to help. If you ever need anything else, we’re always here for you.

Rated 5 out of 5 stars

Ellie helped me!

Ellie helped me through the fix on the issue I was having. She was great! She was patient and provided a visual solution in a screenshot. That solved my problem instantly!

April 7, 2026
Unprompted review
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Reply from Originality.ai

Thank you for your kind words! We’re so glad to hear that Ellie was able to guide you through the issue and resolve it so quickly. Providing clear, visual support is something we strive for, and it’s great to know it made a difference.

Rated 5 out of 5 stars

Faith was of great help

Faith was of great help. She promptly responded to all my questions in detail. She was extremely kind and supportive. I just want her to know that she was super nice.

April 7, 2026
Unprompted review
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Reply from Originality.ai

Thank you so much for your kind words! We're thrilled to hear that Faith was able to support you so effectively. Providing prompt, detailed, and compassionate assistance is exactly what we strive for, and it’s wonderful to know she made such a positive impression. We’ll be sure to pass along your message.

Rated 5 out of 5 stars

10/10 Software

I rarely leave any review but I've been a member since 2023 as a college student, hadn't had any issues with the software. It has a very accurate ai checker/plagiarism and never failed me once. Worth the price and perfect support team, one of the supports named Faith helped me with one of my issues on my account and got it resolved less than 3 minutes. 10/10

April 6, 2026
Unprompted review
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Reply from Originality.ai

Thank you so much for taking the time to share this, especially as someone who’s been with us since 2023! It means a lot to hear that the platform has been consistently reliable for you throughout your studies.

We’re thrilled that our AI and plagiarism detection have met your expectations, and even more so that Faith was able to jump in and resolve your issue so quickly. We’ll be sure to pass along your kind words to her!

Thanks again for your support and for being part of our community. We truly appreciate it

Rated 5 out of 5 stars

Very nice experience with Originality…

Very nice experience with Originality AI detector. they have very different range of detectors. Also their online support was very good. I was helped by Anna and it was fantastic experience.

April 6, 2026
Unprompted review
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Reply from Originality.ai

Thank you for your kind words! We’re thrilled to hear you had a great experience with Originality AI and found value in the range of detectors available. It’s especially wonderful to know that Anna provided fantastic support. We truly appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

I would like to provide a review about…

I would like to provide a review about one of the supporters named Anna she was very friendly and helpful with me she deserves 5 star review

April 4, 2026
Unprompted review
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Reply from Originality.ai

Thank you so much for taking the time to share this! We’re thrilled to hear that Anna made such a positive impression. She’ll really appreciate it!

Rated 5 out of 5 stars

Good Stuff, as far Chat-bots go

Patient Customer service who guided me through the tool. Faith was professional and curtious while I was angry and impatioent

April 3, 2026
Unprompted review
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Reply from Originality.ai

Thank you for sharing your experience. We’re glad Faith was able to stay patient and professional while guiding you through the tool, even during a frustrating moment. That’s exactly the level of support we aim to provide. We’ll be sure to pass along your kind words to her!

Rated 5 out of 5 stars

Outstanding customer service from Perla

Outstanding customer service from Perla. Quite possible the first SaaS org I ahve dealt with that helps, I had similar experince with another employee a few weks ago. I was expecting barriers, but I got help.

Thanks

April 3, 2026
Unprompted review
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Reply from Originality.ai

Thank you so much for the kind words! We’re thrilled to hear that Perla and the rest of the team were able to support you when you needed it most. Providing helpful, barrier-free assistance is exactly what we strive for, so it means a lot to know that’s been your experience more than once. We truly appreciate you taking the time to share this!

Rated 5 out of 5 stars

Originality.AI is the best product on…

Originality.AI is the best product on the market. Definitely try their Deep Scan and use all their tools to improve your writing. Also, they have great customer support. Ellie, in particular, was tremendously helpful. Well done.

April 2, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you so much for the amazing feedback! We’re thrilled to hear you’re enjoying Originality.AI and getting value from features like Deep Scan and our full suite of tools to enhance your writing.

We’ll be sure to pass along your kind words to Ellie. She’ll be delighted to hear she made such a positive impact. If you ever need anything, our team is always here to help. Thanks again for your support!

Rated 5 out of 5 stars

Professional & Grateful

Thank you for the opportunity! I’d be happy to provide some feedback. Overall, I found the service very efficient.

April 1, 2026
Unprompted review
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Reply from Originality.ai

Thank you so much for your feedback! We’re really glad to hear you found the service efficient. We appreciate you taking the time to share your experience and look forward to continuing to support you!

Rated 5 out of 5 stars

Anna was very helpful in fixing my…

Anna was very helpful in fixing my balance of credits. Later Perla very helpfully guided me when my scan results were coming out wrong.

April 1, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thanks so much for your kind words! We’re glad to hear Anna was able to help resolve your credit balance quickly. We’ll be sure to pass along your feedback to her.

Rated 5 out of 5 stars

Speed and accuracy of answers

Speed and accuracy of answers

March 31, 2026
Unprompted review
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Reply from Originality.ai

Thank you for your feedback! We're glad to hear you’re enjoying the speed and accuracy of the answers. If there’s ever anything we can improve, don’t hesitate to let us know!

Rated 5 out of 5 stars

very good

it is very good app for ai detection

November 28, 2025
Unprompted review
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Reply from Originality.ai

Thank you for your feedback! We're glad to hear you're finding the app helpful for AI detection.

Rated 1 out of 5 stars

It works... kind of

It may work for general english text, but for academic use, Romanian text it does not work at all. It flags everything as AI generated, no matter right or wrong.

Support was nice, gave me a refund without any fuss. Keep up the good work Alexa.

March 28, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for your honest feedback. We really appreciate you sharing your experience.

You’re absolutely right that performance can vary across languages and use cases. Insights like yours help us continue refining the model and making it more reliable across a wider range of languages.

We’re glad to hear that support was able to assist you quickly and smoothly, and we’ll be sure to pass your kind words along to Alexa.

Rated 5 out of 5 stars

Alexa answered everything timely and…

Alexa answered everything timely and accurately

March 28, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for the kind words! We’re glad to hear Alexa was able to assist you quickly and accurately. Your feedback means a lot to us.

Rated 5 out of 5 stars

Very Safe

I think this app is wonder it gives such accuracy no other website does

March 27, 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for the great feedback! We’re thrilled to hear you’re finding the app accurate and reliable. Your support means a lot to us.

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