hi! We use Originality a lot for our content workflow, and it is by far the best service on the market for our needs. I’d like to specifically highlight its speed and stability. The only issue we’ve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly accurate AI checker for web publishing I have been using Originality AI to scan the articles submitted by my freelance writing team. The text-analysis interface is incredibly cle... See more
Company replied
Notwithstanding the fact that originality.ai does give false positives at times, it is a very useful tool. While I am not averse to AI editing tools, I firmly believe that a human author should gene... See more
Company replied
A great tool for knowing that my writing doesn't sound too much like AI before submitting. After writing essays for awhile this can be an issue. Also Faith on the support team was very helpful, would... See more
Company replied
Company details
- #5 of 23 best companies in Software Company
Written by the company
Originality.ai is the most accurate AI detector and plagiarism checker for verifying whether content is human-written or likely AI-generated. Built for content marketing, SEO, and academia. Originality.ai detects GPT-5, ChatGPT, Claude 4, Gemini 2.5, Grok 3 and all other Popular AI writing tools with up to 99%+ accuracy and an ~1% false positive rate. It also provides best-in-class plagiarism checking, including advanced paraphrase plagiarism checks. Originality.ai is a patented suite of tools designed to help you publish with confidence, including content optimization and readability scores. With the ability to manage team members and share reports covering AI detection, plagiarism, and readability requirements, Originality.ai is ideal for teams and agencies. Prove your writing is your own with our Chrome extension: https://bit.ly/3Z2BySK To learn more about Originality.ai and its accuracy, read our in-depth accuracy study: https://originality.ai/blog/ai-accuracy
Contact info
1 First Street, L9Y1A1, Collingwood, Canada
- support@originality.ai
- originality.ai
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hell for Writers
your detection tool is making the writers life hell. Even though the concept is written human it still shows ai. And just by removing a comma or adding a comma changes the ai score. How can a detector say a content is original or not based on a comma? And companies are relying on tools like yours. The tougher the tool the better they think. Just because of this I am spending more than 8 hours on an article which is supposed to take only 4 hours.
March 1, 2026
Unprompted review
Reply from Originality.ai
Thanks for taking the time to share this feedback. We hear your frustration, and it’s completely valid.
AI detection isn’t perfect, and what you’re describing (small punctuation changes impacting scores) can happen because the system evaluates patterns across the text, not just meaning. Even minor edits can slightly shift how those patterns are interpreted, which is why you may see fluctuations. That said, a comma alone shouldn’t drastically change the overall assessment, and we’re continuously working to make the system more stable and reliable.
It’s also important to note that our tool is designed to be a signal, not a final verdict. We strongly encourage teams and companies to use it alongside human judgment, not as the sole decision-maker.
We understand how frustrating it is when this impacts your workflow and doubles your writing time. That’s absolutely not the experience we want for writers. Your feedback is incredibly valuable, and it directly helps us improve both accuracy and consistency.
If you’re open to it, we’d be happy to take a closer look at a specific example you’ve encountered to better understand what’s going on.
Nope
Positive: Support is great and helpful.
Negative: It’s decent for English, but for Romanian (a supported language), it’s quite bad. I checked our articles from long before AI as we know it today existed (around 2016, etc.), and it tells me they’re fully AI-generated, which makes no sense.
Really negative: Auto renewal by default is very shady, people could burst a lot of money w/o to realize (it can be a feature but at the moment it's turned on by default, it means you're a scam to me).
I will use it some more these days (on English since it seem only worth for that), and might added a star depending on how it result on generated AI and original text. I use it to verify writers don't abuse, not to create content.
March 26, 2026
Unprompted review
Reply from Originality.ai
Thank you for your thoughtful and balanced feedback. We truly appreciate it.
We’re really glad to hear you’ve had a positive experience with our support team. That means a lot to us.
At the same time, we’re sorry about your experience with Romanian detection. While the language is supported, we recognize that accuracy can vary, and cases like older, pre-AI content being flagged are understandably frustrating. This isn’t the experience we want you to have, and we’d be happy to review specific examples if you’re open to sharing them. Feedback like this helps us improve.
Regarding auto-renewal, we understand your concerns. Subscriptions are set to renew by default to ensure uninterrupted access, but we agree that this needs to be communicated clearly and transparently. Your feedback here is valid, and we’re actively working on improving clarity around billing and renewal settings.
It’s great to hear you’re continuing to test the tool for validating writers’ work. That’s exactly the kind of use case we aim to support. If you have any questions or want us to take a closer look at anything, don’t hesitate to reach out. We’re here to help.
experience has been great!
experience has been great!
Perla helped me and made the process easy
March 26, 2026
Unprompted review
Reply from Originality.ai
Thank you for your kind words! We're so glad to hear your experience has been great.
Perla will be happy to know she made the process easy for you. She’s always here to help! If you ever need anything else, don’t hesitate to reach out.
Anna from Originality provided…
Anna from Originality provided outstanding support when I experienced an issue with my account renewal. Thank you for your support.
March 26, 2026
Unprompted review
Reply from Originality.ai
Thank you for your kind words! We’re so glad Anna was able to assist you and make your renewal experience a smooth one. We’ll be sure to pass along your appreciation.
immediate answers to your doubts
immediate answers to your doubts, great customer service
March 26, 2026
Unprompted review
Reply from Originality.ai
Thank you for the great feedback! We’re glad to hear our team was able to provide quick, clear answers and deliver a positive support experience. Don’t hesitate to reach out anytime.
Originality Support is Real, Fast and Efficent!
Thank you to originality team and especially to Mss Perla for helping us and creating this awesome tool! Much appreciated! And highly recommended!
March 25, 2026
Unprompted review
Reply from Originality.ai
We truly appreciate your thoughtful feedback! It’s wonderful to hear that you’re finding value in the tool. We’ll make sure Perla sees your kind message; she’ll be delighted. Thanks again for the recommendation and for being part of our community!
As a newbie
As a newbie, I learned a great deal from chatting with Perla. I'd no idea that using Grammarly as a spell check would have such an "AI" impact on my document. In any case, Perla well explained the ins and outs of the system. Much appreciated.
March 25, 2026
Unprompted review
Reply from Originality.ai
Thank you for sharing your experience! We’re so glad to hear that Perla was able to help clarify how tools like Grammarly can impact AI detection and guide you through how the system works. It’s great to know the explanation was helpful, especially as you’re getting started. If you ever have more questions, we’re always here to help. We appreciate you taking the time to leave this feedback!
Reply from Originality.ai
Thanks for giving it a try! We’re glad to hear it’s been a good experience so far. If you have any questions or need help as you continue exploring, feel free to reach out.
Best AI Checker I've Used
I've used many AI checkers, and Originality is the first one that I feel is actually accurate. I've been playing around with their free version, and after being happy with the results, I decided to take the plunge and purchase the subscription. I did need some help with completing my purchase, so I reached out to support using their chat feature, and Alexa responded within seconds. She was able to help me complete my purchase, and I was super impressed with how fast she responded to each of my questions and messages. Usually, I find that chat agents take forever to respond between messages, but not Alexa. She was on it. Not only is their tool amazing, but the support I received really made me feel like I was making the right choice.
March 25, 2026
Unprompted review
Reply from Originality.ai
Thank you so much for your thoughtful feedback! We're thrilled to hear that you've found Originality to be the most accurate AI checker you've used. That means a lot to us!
We're also glad your experience with Alexa stood out. Providing fast, responsive, and helpful support is something we take great pride in, and it’s great to know she made your purchase process smooth and stress-free.
We truly appreciate your trust in us and your decision to subscribe. If you ever need anything moving forward, our team is always here to help!
Fantastic ai for plag chack and…
Fantastic ai for plag chack and suggestion
March 25, 2026
Unprompted review
Reply from Originality.ai
Thank you for the great feedback! We're glad you're enjoying the AI for plagiarism checking and suggestions.
Alexa was so helpful. Her assitance was spot on and very helpful
Alexa was so helpful.
She put me through the original versions and helped me understand both
She was also quite kind to add some additional credits
Most helpful assistance I have received in quite a while. I classify it as excellent.
March 25, 2026
Unprompted review
Reply from Originality.ai
Thank you so much for your kind words! We're thrilled to hear that Alexa was able to guide you through the different versions and help you find the right fit.
Excellent tool
I received excellent service throughout my experience. Each time I contacted customer support, the response was prompt and proactive. The cancellation process was straightforward, and I was also offered a discount to continue my subscription, which I appreciated. The platform itself is reliable, and the originality detection features are particularly useful. Additionally, a support agent named Alexa was extremely helpful and demonstrated extensive knowledge of the product. Overall, a very positive experience and a strong, well-designed tool.
March 19, 2026
Unprompted review
Reply from Originality.ai
Thank you for your thoughtful review! We're really glad to hear you had such a positive experience with both our platform and support team.
It’s great to know that our Originality detection features have been useful for you and that the cancellation process felt smooth and transparent. We always aim to be responsive and proactive, so your feedback means a lot.
We’ll be sure to pass along your kind words to Alexa. She’ll be thrilled to hear this! If you ever decide to return, we’d be more than happy to support you again.
Fast and Swift Feedback and Support by…
Fast and Swift Feedback and Support by Ellie. Really appreciate it.
March 24, 2026
Unprompted review
Reply from Originality.ai
Thank you for the kind words! We're glad to hear you had a smooth experience and received fast, helpful support from Ellie.
Good customer service
Good customer service. quick and concise as to explaining why work could be giving false positives. Spoke to Perla, was very friendly and helpful with my answering my questions and problems.
March 24, 2026
Unprompted review
Reply from Originality.ai
Thank you for your kind words! We're glad to hear you had a positive experience and that the explanation around potential false positives was clear and helpful. Perla will be especially happy to hear your feedback. She consistently aims to provide friendly, effective support. If you ever have more questions or need assistance, we're here for you!
Amazing company
Amazing company. I had an issue with one of the products I bought and Perla was super helpful and efficient. She resolved my problem straight away and gave me good advice for the future. I'll definitely be coming back to get more products from you. Thanks Perla!
March 20, 2026
Unprompted review
Reply from Originality.ai
Thank you so much for your kind words! We’re thrilled to hear you had a great experience.
Perla will be especially happy to know her support made such a positive impact. She truly goes above and beyond to help our customers. We’re glad she was able to resolve your issue quickly and provide helpful guidance for the future.
We really appreciate your support and look forward to having you back again soon!
Great support fast response supported…
Great support fast response supported me through the whole process and solved multiple problems for me the support agent i had was faith really did a great job needs a raise honestly
March 16, 2026
Unprompted review
Reply from Originality.ai
Thanks so much for the kind words!
We’re thrilled to hear you had such a great experience and that Faith was able to support you every step of the way and resolve multiple issues quickly. We’ll be sure to pass along your feedback. She’ll really appreciate it!
Originality.AI Provides Confidence in the AI Age
Originality.AI gives me confidence in the content I create and publish, ensuring I show up with my own voice and any content or research sourced by AI tools is in my own words and I have validation that the AI sourced content is not plagiarized.
March 16, 2026
Unprompted review
Reply from Originality.ai
We’re so glad to hear that Originality.ai is helping you create and publish with confidence while maintaining your authentic voice. That balance, leveraging AI while ensuring originality and integrity, is exactly what we aim to support.
It’s great to know the platform is giving you the validation you need around both AI usage and plagiarism. If there’s ever anything more we can do to support your workflow, we’re here for you!
Ellie helped me with my lost credits…
Ellie helped me with my lost credits and the product meets my expectation! Thank you for her excellent customer service!
March 16, 2026
Unprompted review
Reply from Originality.ai
Thank you for the great feedback!
We’re so glad to hear the product is meeting your expectations and that Ellie was able to help recover your credits.
Reply from Originality.ai
Thank you for the kind words! We're glad to hear that Anna was able to help and make your experience a positive one. We'll be sure to pass along your appreciation to her. If you ever need anything else, we're always here to help!
Biggest thanks to Anna and all the support team
I had a question regarding my balance credits. Anna ,from the support team, helped me and answered my questions kindly. I really appreciate it. Originality ai definitely has one of the most helpful support systems.
March 13, 2026
Unprompted review
Reply from Originality.ai
Thank you for the kind words! We're so glad to hear that Anna was able to help clarify your credit balance and provide the support you needed. Our team works hard to make sure every question is answered quickly and clearly, so it's great to know your experience reflected that. We truly appreciate your feedback and your support of Originality.ai!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.