Orionairsales Reviews 

Really impressed with the whole experience, from a quick competitive quote, to booking in and having the works installed. We had to wait a few weeks for the install team as we ordered the units in the middle of the summer. The install team were impressive, they worked hard to get the installation complete and cleaned up behind themselves so you wouldn't of known they had been there. Overall very professional, great communication. Would highly recommend.

Needed some info on replacement boards, clearly stated in the first email what the problem was and if they could get them.
Received a reply saying they identified the units from the photos I sent and asked what I needed....well I made it quite clear in the first email !!!! So I sent it again,..no reply....and again....no reply......good job I read the other reviews on here.....wouldn't order anyway now. As much use as a chocolate tea pot.
Go elsewhere folks !!!!

Terrible customer service. Made an order last Thursday for an AC unit £522. Received a refund from PayPal the following Tuesday and when contacted the company they “conveniently” had technical issues and told me to re order.

When doing this the prices had gone up £150!!! Again I emailed and they told me they had a price increase over the weekend and cannot offer original price! So their “convenient” technical issue had try to result in me paying a lot more!

Stay away from this company and look around as I found other companies offering same price.

They have lost a lot of trade by doing this to me. Which they obviously don’t need in the current climate.

Fantastic and speedy service. Ordered a new unit and it arrived the following day.
Very helpful and friendly staff especially Anthony Jones. Prepared to go the extra mile

Orion fix all the issue within 1 weeks. Alpha Hvac engineer (Nick) was away on holiday and came back to fix the problem the day he got back. Turns out it was my builders fault anyway. So ignore the last review of mine, I can’t delete it now. Great people’s to deal with in the end

Absolutely thrilled, great customer service by Anthony. Placed the order on late Friday for Toshiba Air con
Arrived Tuesday. Thanks Anthony for your excellence service and communication. I would definitely recommend and use again. 😊

Had trouble purchasing a part for my heat pump. Spoke to Ermi at Orionair to confirm the part and placed the order. Yet to arrive but he made me feel confident about my order. He was also helpful with his advice

Luke Jones saved my winter... I'm from Sweden, searched for a compressor to my heatwaterpump that was nilled all over the world and he fixed that it came to me in a couple of weeks... Thank you.. // Magnus

I rang up looking for a part for a 20 year old Daikin system. He was professional and prompt, and part arrived the following day.

Very bad service. If you check their website, everything is in stock but when you order then stock finish. If you buy anything you will get it when season will pass. Better buy somewhere else

Ordered air con unit which arrived ok. Council then advised unit against planning conditions. Arranged return within Distance Selling Regs and units on pallet as delivered.

Was then told a restocking fee of over £300 would be charged even though this is in breach of DSR. Now taking up with Trading Standards….

Hopeless. Emails all bounce, phone not answered (for 2 weeks). Eventually I got through and they told me some nonsense.

Ordered an obscure wired module for A/C unit, they were the only one to claim to have it in stock. After countless emails, calls, live chats attempts, there was nothing from Orion Air Sales. No response, no item, nothing at all, their contact emails route through to a gmail account which is making me suspicious, clearly not a professional outfit. Really poor service from them. We’ll never use again now I have to contact credit card company for refund.

Shocking company, awful customer service. Ordered an AC system for my house, after some issues and them not getting back to me via email, I eventually spoke to someone on the phone, the conversation wasn't going their way so they started swearing, getting very angry and put the phone down on me.

Counterfeit part !!!
The product does not match ATEX certification.

They sent product poorly packed so it arrived damaged. No response from company - it has not answered emails or letter sent by recorded delivery. No response to request to collect damaged product or give refund.

My mistake... not checking reviews before ordering!! Had I looked, I would'nt be here wasting my time now!

Paid £1,160 for dehumidifiers suppossidly in stock and also paid extra for quick delivery. 2 weeks and 4 calls, including request for cancellation and refund... but nothing. Having to go through credit card company to get refund.

Update: Goods now arrived, I assume since credit card company asked for the money back! Fingers burnt, lesson learnt, wouldnt use these guys again!

Asked for a confirmation about a board replacement listed on their site and they sent me a new quote increasing prices over 100 GBP and without warranty of compatibility. Sales person was very incapable of reading and understanding emails.

Last week I contacted Orionair for a price for a duct hose and a round duct adaptor to connect the hose to a Clarke air conditioner. The price over the phone was high, £16.64 and £18 something, plus vat and £10 p and p. Today I got the email which quotes these items at £24.96 and £18.78 plus vat and £20 p and p. I decided to phone Clarke air conditioners who then automatically transferred my call to Machinemart for original spares and have paid under £20 for the two parts including the vat!!!!! The round duct adaptor was £1.86 and the hose under £9 including the vat!!!! It was £10 p and p due to the items manufacturing for some reason but even so a saving of over £44!!! Absolutely outrageous mark up by this company so please shop around.

This whole website is a scam that steals people’s money, you won’t get the product I ordered a simple ass light for $40.... a year ago........ still never got it