I have to update my review three days ago. Finally, when I fight through support by AI and join human operator, all go well. Refund money was fast and smooth. Only I have to give only 4 stars because... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was set up for auto payment and never advised/reminded until charged. Asked for refund and advised no. Simple as that. I am healthier already not being aggravated. Not in the US either so wait 24... See more
Company replied
Results were not read correctly by uploaded pathology PDF the value signs greater than and less than were not interpreted and if I had not double checked the pathology it was displaying some pretty... See more
Company replied
I like this food tracker it's easy to monitor the amount of fats, proteins, and other macronutrients. The app is paid, though I wish it were free like many similar apps. I also want to note that the i... See more
Company replied
Company details
Written by the company
Ornament simplifies tracking your and your family’s health. Get advice on checkups, health insights, results, and more! If you’re experiencing any issues with your subscription or the app, please contact us at support@ornament.health before leaving a review. We’ll get back to you as quickly as possible and do our best to resolve the issue.
Contact info
Schindellegistrasse 3, 8808 , Pfäffikon SZ, Switzerland
- support@ornament.health
- ornament.health
Your Personalized Health Coach
3.5
Average
434 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think this app is great
I think this app is great! I really enjoy how easy it is to upload documents, and I appreciate that it syncs with my Apple Health app. However, I suggest that you increase the API capabilities to allow synchronization with other popular health apps. This addition would be helpful for tracking vital information, especially if you use devices like a blood pressure machine or a weight scale.
I also find that the information from my doctor’s office, which often comes in documents or PDFs, is an essential part of what I need to keep track of my health. Aside from that, the app is solid. I particularly like the security feature that requires verification if you haven’t logged in for a long time, as it helps protect my personal information. Overall, I'm pleased with the app!
May 29, 2025
Unprompted review
Reply from Ornament
Dear Earl Bryan,
Thank you for your review We're thrilled to hear that you're enjoying the ease of uploading documents and the integration with Apple Health. It's great to know that our security features give you peace of mind—protecting your personal health information is a top priority for us.
Your suggestion regarding expanded API capabilities is greatly appreciated. We understand how important it is to have a full picture of your health, especially when using external devices like blood pressure monitors or weight scales. We’re actively exploring ways to enhance compatibility with more health platforms and devices, and your input helps us shape that roadmap.
We're also glad the document upload feature is useful for tracking files from your doctor’s office. If you have any trouble with specific file types or formatting, feel free to reach out to our support team anytime.
Thanks again for taking the time to share your experience—we’re grateful to have you with us!
Stay healthy,
The Ornament Team
Easy to use
Easy to use, nice to be able to track your health and read some interesting articles
May 28, 2025
Unprompted review
Reply from Ornament
Dear Konstantinos Stais,
Thank you for your feedback! We're glad to hear that you find Ornament easy to use and enjoy tracking your health and reading our articles. If you have any suggestions for how we can improve, we’d love to hear them! 😊
Stay healthy,
The Ornament Team
Love the app
Love the app. Helps me have an overview of how my health is progressing.
May 27, 2025
Unprompted review
Reply from Ornament
Dear Anzhelika Osmanova,
Thank you for your review! We're happy to hear that Ornament helps you keep an overview of your health progress. We're here to support you every step of the way!
Stay healthy,
The Ornament Team
Test results are good but that's not all for health
The app is good and I use it often.
What I would recommend improving:
1. Add information about medications taken;
2. Add conclusions and recommendations from doctors, results of instrumental studies;
3. Reduce the intrusive offer of services in the paid version.
May 27, 2025
Unprompted review
Reply from Ornament
Dear Peter,
Thank you for your review! We're glad to hear the app is helpful to you. We appreciate your suggestions and will make sure to pass them along to our development team for consideration in future updates. Your input is very valuable to us — thank you for helping us improve!
Stay healthy,
The Ornament Team
I’d be happier if everything was for…
I’d be happier if everything was for free. All the best stuff locked behind a subscription.
May 15, 2025
Reply from Ornament
Dear Max Schneider,
Thank you for your review! We totally understand where you're coming from. While we do our best to offer valuable free features, some advanced tools and content require a subscription so we can continue improving the app and supporting users long-term.
That said, we’re always working to strike the right balance, and your input helps us do that. We’ll definitely pass your comment along to the team.
Thanks again, and we hope you continue to enjoy the parts of the app that work best for you!
Stay healthy,
The Ornament Team
Same as 44% of total reviews
Same as 44% of total reviews, I am being denied refund even though I requested within hours of purchase. First response was reasonable, said give us a try and if you're still not satisfied, we will refund. That was the only time there was a person's name on their responses.
Since then I have repeatedly requested a refund. I won't try the app because it's not what I thought it was and thats why I'm canceling!! I did not get the 29.99$ refund even though they said I would. So I'm out that plus 58$ more. Oh! But they did cancel my renewal and also offered me a free month. A free month of nothing.
I am going to request refund through PayPal and see what happens. Maybe having PayPal go after them will help. BOTTOM LINE- DO NOT FALL FOR THIS SCAM. I don’t know if there's a way to review it prior to purchase, but hopefully smarter people than I will check out these reviews.
May 21, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback. We're truly sorry to hear that you had this impression of our app 😔
Please note that users are generally more likely to leave reviews when they’ve had a negative experience, while most of our loyal users simply don’t leave reviews because they’re busy or satisfied. That said, we genuinely value all feedback as it helps us improve.
Kindly provide your user ID so we can check your request with our support team. We’ll get back to you here as soon as we receive a response.
Here’s how you can find your User ID:
1) Open the Ornament app.
2) Tap the “More” button at the bottom of the screen.
3) Scroll down — you’ll see the app version and your User ID listed there.
Example User ID: 7bdfh423-edf0-4axw-9fd3-555df696940e8
Please share your User ID here, and we’ll promptly investigate the issue 🙏
Stay healthy,
The Ornament Team
Disappointed after years of use
I’ve been using the app for several years. Over the past year, however, there have been a couple of situations that left me very disappointed, and I don’t think I’ll be using it much going forward.
Pros:
1. The app offers great functionality for storing medical records, which is very convenient.
Cons:
1. There are a couple of bugs that have existed for a long time and still haven’t been resolved. For example, I can’t upload PDF results (though I have a subscription)—these files aren’t processed properly, so I have to upload separate images instead. I contacted support several times, but it didn’t help.
2. The app has introduced several new features, including sleep tracking, nutritional plans, and extended articles. In my opinion, these additions make the app feel bloated, and the extra functionality seems unnecessary—but that’s just my personal view.
3. I had a very frustrating experience with support regarding my subscription.
I had a subscription valid until November 2024, and I tried to cancel it on the same day it ended. Despite this, the subscription was renewed for another year. All further communication led nowhere. As a result, I had to pay for another year of an app I no longer use. Support responses were unhelpful, with no real intention to assist. It was very disappointing and reflects a company policy that lacks customer focus.
It’s sad to see an app that was once great now treating loyal users so poorly.
May 23, 2025
Unprompted review
Reply from Ornament
Dear Alexandra,
First of all, thank you for taking the time to share your experience and highlight the positive aspects of our app. We truly appreciate your balanced and objective feedback, especially your recognition of the app’s usefulness for storing medical records.
We’re genuinely sorry to hear about the negative experiences you’ve had, particularly with our support team. This is not the level of service we aim to provide, and we want to investigate your case further, even if some time has passed.
If possible, please share your user ID so we can look into your previous support requests and see how we can help resolve the issue.
We've also forwarded your feedback to the head of our support department to ensure situations like this are avoided in the future. We understand how important transparency and respectful treatment are—especially for loyal users like yourself.
Thank you again for your honesty. We truly hope we can regain your trust 💔
ORNAMENT IS A SCAM AND TERRIBLE company
Absolutely TERRIBLE company, I wish I had done more research on this fraudulent company. Right from the very start they MAKE you upgrade to join and then as for all of your labs and you will never hear from a doctor or anyone for that matter as soon as you sign up and once you sign up, they will NOT let you cancel or get a refund unless you spend money on their services first which run anywhere from $40 to hundreds. Don't be fooled by this "fake" "fraudulent" "unprofessional" company. I am reporting to the BBB on how they scammed me. Per your request Ornament here is my User ID 7651b20b-00a1-4188-9211-2176f2236064 now refund my money of $73.00 plus $36.99.
I have been asking for a refund since May 19th and it is now May 22, there is no phone number to call and as you can see by the negative results, they simply send out a standard reply and never have any communication with you. I have to contact my bank as well as the BBB which they are not a part of for obvious reasons. All I want is my money back and they insist on me using their service for 7 days and to send a screen shot proving this, otherwise they will NOT give a refund. They are forcing me to use their product when clearly I've told them I am not interested in doing this. ORNAMENT is a fraudulent scam company. Also just so you know this company is NOT based in the United States and as you can see, rather than refunding my money they tell you a list of things that need to take place, forcing you to use their product for 7 days and even after that I am sure they have some other hoops I'd have to go through to get my money back. JUST REFUND MY MONEY! Do yourself a favor and stay far away from this company unless you want someone to steal funds from you.
May 15, 2025
Unprompted review
Reply from Ornament
Dear Heidi Neal,
We’re sorry to hear about your experience and that you encountered these issues.
At Ornament, we strive to provide a transparent and helpful service, and we regret that your expectations were not met. We do not require users to upgrade just to join, and our goal is to make health tracking and lab result analysis as accessible and informative as possible. If there was any misunderstanding or technical issue, we’d really like the opportunity to look into it and make things right.
Regarding the refund request, please provide your User ID so we can carefully review your case and get back to you as soon as possible.
Here’s how you can find your User ID:
1) Open the Ornament app.
2) Tap the “More” button at the bottom of the screen.
3) Scroll down — you’ll see the app version and your User ID listed there.
Example User ID: 7bdfh423-edf0-4axw-9fd3-555df696940e8
Please share your User ID here, and we’ll promptly investigate the issue 🙏
Update 23.05.2025
Hello! We have received a response from our support team regarding your refund request.
You may qualify for a refund if all of the following conditions are met:
1. You bought your subscription plan (including paid trial) from the Ornament Weight Loss websites;
2. You were offered a money-back guarantee during checkout;
3. You need to contact us within 14 days of your initial purchase.
4. Depending on your subscription type, you must have completed your weight loss program at least 7 consecutive days within the first 14 days after you make your initial purchase.
5. You must be able to show that you are following your program by providing screenshots from your Weight Tracker and Fat Burning panel in the App.
Once your request is submitted, we usually review it within 5 business days (Monday to Friday). Most cases are reviewed within 48 hours. We will notify you via email (or another method) whether your refund has been approved.
This policy is clearly outlined in our Weightloss Refund Policy: https://ornament.health/en/legals/wl-refund-policy
If you can provide the required information, we’ll be happy to review your refund request.
Stay healthy,
The Ornament Team
This is one of the best applications
May 21, 2025
Unprompted review
Reply from Ornament
Dear Valeriya B,
Thank you so much for your kind words! We're thrilled to hear you consider Ornament one of the best applications. Your support means a lot to our team, and we're committed to continuously improving your experience. If you ever have suggestions or feedback, we'd love to hear from you!
Stay healthy,
The Ornament Team
Great app
Great app, very convenient, I think they will continue to develop!
May 21, 2025
Unprompted review
Reply from Ornament
Dear Gafur Abdukadirov,
Thank you for your great feedback! We're glad you find the app convenient and promising. You're absolutely right — we're constantly working on new features and improvements. Stay tuned, and thank you for being with us on this journey!
Stay healthy,
The Ornament Team
Upload of medical documents and…
The upload of medical documents and their automatic recognition is (almost) perfect. Nearly all blood markers are recognized. I tried it as a picture, scanned or as pdf. This is really working fine and saves a lot of time.
Also the reference materials and the push messages about any change in bio markers is very helpful.
May 1, 2025
Unprompted review
Reply from Ornament
Dear Markus,
Thank you for your kind and detailed feedback! We're thrilled to hear that the document upload and automatic recognition features are working well for you — saving your time is exactly what we aim for. It's also great to know that you find the reference materials and biomarker notifications helpful. We’ll keep working to make Ornament even better for you! 🙏
Stay healthy,
The Ornament Team
I find this app very useful
I find this app very useful, as it helps me conveniently collect and organize all my medical reports.
What I am missing, however, is an export function for my data, for example as a CSV file. That would make the app perfect.
May 17, 2025
Unprompted review
Reply from Ornament
Dear Franz Wagner,
Thank you for your feedback! We're really glad to hear that you find the app useful for organizing your medical records. As for the export function — that’s a great suggestion, and we’ll definitely pass it on to our development team. Stay tuned for future updates!
Stay healthy,
The Ornament Team
Useful app
I find the app extremely useful if you are trying to improve your blood work. It has nice graphs to track progress and tips about what might have influenced the current value. I have also used AI analysis and a consultation with a doctor about my values through the app. Both were useful and provided additional advice. Recommendation!
May 16, 2025
Unprompted review
Reply from Ornament
Dear Jekaterina Tjukova,
Thank you for your feedback! We're happy to hear that the app has been helpful in tracking your blood work and understanding your results. It's great to know that both the AI analysis and doctor consultation added value to your experience. Your recommendation means a lot to us — we're here to support you on your health journey!
Stay healthy,
The Ornament Team
Really great experience of uploading…
Really great experience of uploading and recognition of markers, fast & smooth. But really hard to get the original documents that had beed uploaded in the cloud. If you want to do it fast, documents are not visible and theres no estimated time to get it to be able to view. The rest is excellent
May 15, 2025
Unprompted review
Ornament is a very unique piece of…
Ornament is a very unique piece of software. It performs a critical function in a highly efficient manner. And to the best of my knowledge, it's the only one that does.
May 14, 2025
Unprompted review
I like that it's possible to find…
I like that it's possible to find information about my test results in a structured way and track the dynamics over time.
May 14, 2025
Unprompted review
Reply from Ornament
Dear Pofwyx,
Thank you for your feedback! We're glad to hear that the structured information and tracking features are helpful for you. Stay healthy and keep exploring your data with ease! 😊
Stay healthy,
The Ornament Team
I can’t stress this enough
I can’t stress this enough, do not waste your money or time. i paid $69.99 for what? i could get all of my information from my health app, and if i wanted a meal plan i’d search one up. it was advertised to help with weight loss, but you have to pay an additional $22 for a workout plan.
May 2, 2025
Unprompted review
Reply from Ornament
Dear Mimi,
Thank you for your feedback — we’re truly sorry to hear that your experience didn’t meet expectations.
At Ornament, we understand that it’s possible to find a lot of health information online these days — but not all of it is reliable or trustworthy. That’s exactly why we created Ornament: to bring together only verified, science-based information in one place. Our meal plans are crafted by professional dietitians, and we’re continuously working to improve the user experience while keeping it as safe and effective as possible.
We also know that expectations vary, and we're sorry to hear that the value didn’t match what you were hoping for. Some advanced features like custom workout plans are optional add-ons, and we’re working on making that more transparent upfront.
Stay healthy,
The Ornament Team
They are still refusing to give me my…
They are still refusing to give me my money back.
If I could give this service zero stars I would. I saw an advertisement on social media and I really wanted to try the service since it looked really good. After signing up paying $29.99 I realized that what was portrayed in the ad on social was not accurate to what using the app is actually like. So I never used it the app only for that one day. I tried requesting a refund and canceling through the app but I never received a confirmation. On 4/30 I was charged $69.99 out of no where.
When I reached out to customer service they denied my refund. I am being forced to pay for a service that I cannot use and I have zero intention to use. They are ripping people off with their ridiculous policy. That is how they make money. This company does not want to help people with their health. Ornament simply want’s to scam the public out of money. I don’t recommend this service.
User ID
cf13fb7a-9581-4f41-a5a5-d9b154b4916f
April 29, 2025
Unprompted review
Reply from Ornament
Dear Winny Rivas,
Thank you for reaching out. Thank you for providing the ID. We have reviewed your request submitted to our support team. We would like to remind you that, in accordance with our Refund Policy https://ornament.health/en/legals/wl-refund-policy, recurring payments such as subscription renewals are non-refundable. Additionally, a cooling-off period does not apply to non-refundable products and services. For this reason, we’re unable to process a refund in this case.
As this matter has already been fully reviewed and addressed over the past several days, please note that we may not be able to provide further responses regarding this particular issue.
Thank you for your understanding.
Stay healthy,
The Ornament Team
Rename your app to SCAM would be best
Great if you're looking to engage a scam and fraud. The clickbait ads somehow sign you into a 12 month subscription before you've received their PDF document for a "health plan" which isn't personalised. Archaic considering you're meant to download their app. If i wanted a health plan in PDF, I'd use ChatGPT. I reached out to query why I had another expense, when I only wanted to sign up for the 14 day trial within the first 24 hours. They send me templated scripts to basically get them out of refunds, despite their ads promoting money back guarantee. False advertising. ACCC should shut these scammy online businesses down. Still waiting on a resolution, but won't hold my breath.
May 12, 2025
Unprompted review
Reply from Ornament
Dear Luise,
Thank you for your review! We're sorry to hear that you've had a negative experience with our app. We are always striving to improve the quality of our service and appreciate your feedback. Let us look into your case. To do so, I’ll need your ID to check your support request and help resolve the issue.
Here’s how you can find your User ID:
1) Open the Ornament app.
2) Tap the “More” button at the bottom of the screen.
3) Scroll down — you will see the app version and your User ID listed there.
Example User ID: 7bdfh423-edf0-4axw-9fd3-555df696940e8.
Please share your User ID here, and we will investigate the issue promptly.
Stay healthy,
The Ornament Team
Like that my test results are stored in…
Like that my test results are stored in one place and the app even provides explanations in a different language. I’ve been using the app since the beginning of may 2025.
May 2, 2025
Unprompted review
Reply from Ornament
Dear Nathaniel,
Thank you for your review! We're glad the app helps you keep all your test results organized and provides explanations in your preferred language. We hope it continues to be a helpful tool on your health journey!
Stay healthy,
The Ornament Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.