I have to update my review three days ago. Finally, when I fight through support by AI and join human operator, all go well. Refund money was fast and smooth. Only I have to give only 4 stars because... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was set up for auto payment and never advised/reminded until charged. Asked for refund and advised no. Simple as that. I am healthier already not being aggravated. Not in the US either so wait 24... See more
Company replied
Results were not read correctly by uploaded pathology PDF the value signs greater than and less than were not interpreted and if I had not double checked the pathology it was displaying some pretty... See more
Company replied
I like this food tracker it's easy to monitor the amount of fats, proteins, and other macronutrients. The app is paid, though I wish it were free like many similar apps. I also want to note that the i... See more
Company replied
Company details
Written by the company
Ornament simplifies tracking your and your family’s health. Get advice on checkups, health insights, results, and more! If you’re experiencing any issues with your subscription or the app, please contact us at support@ornament.health before leaving a review. We’ll get back to you as quickly as possible and do our best to resolve the issue.
Contact info
Schindellegistrasse 3, 8808 , Pfäffikon SZ, Switzerland
- support@ornament.health
- ornament.health
Your Personalized Health Coach
3.5
Average
434 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It helps me understand my bloodwork and…
It helps me understand my bloodwork and explains what each thing means. Also great for keeping track of everything using one app. Very easy to upload results
June 21, 2025
Unprompted review
Reply from Ornament
Dear Jessica Medina,
Thank you for your wonderful feedback! It's great to hear that the app helps you understand your bloodwork and makes tracking everything simple and convenient.
Stay healthy,
The Ornament Team
FRADULENT
They advertise their services, but once you try to sign up, they push a paid package without giving you the option to decline. Suddenly, The first 15 charge they say they will refund in order to upsell you for a $50 package. I was okay with this being as I knew what they could offer. Then randomly another $21 deducted from your account without clear consent.This Was an unauthorized charge. Their customer support is completely Abhorrent hiding behind a copy paste reply with a laughable ridiculous policy just to avoid issuing refunds even if they voided their own contract by issuing a third unauthorized charge I have been back and forth with their customers service for a week, users beware. Avoid scammy activity from this app.
User id:
7ca29ad5-4c31-4825-bb43-5f5bd5b455ee
So they don't give me the same noncommittal response they have given half of the 1* people reviewing.
June 18, 2025
Unprompted review
Reply from Ornament
Hello,
Thank you for reaching out and providing your user ID — this allowed us to promptly review your account.
We have carefully reviewed your payment history and would like to clarify the situation:
The charges of $15.19 and $54.80 on June 16 are related to your subscription. This subscription is active until September 16, 2025, and the auto-renewal has already been canceled, so no further charges will occur after this date.
The $22.49 charge on June 16 was for the “12-Week Essential Guide: Ornament Weight Loss Premium Bundle,” which is a one-time digital product. As per our policy, purchases of this nature are non-refundable.
We understand this situation may have caused some frustration, and we sincerely apologize for any inconvenience. However, please note that our refund policy states that payments for subscriptions and one-time digital products are generally non-refundable. You can review the full policy here: https://ornament.health/legals/wl-refund-policy
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help.
Thank you for your understanding and feedback.
Fantastic app that lets you keep all…
Fantastic app that lets you keep all your lab results in one place and monitor progress over time.
June 20, 2025
Unprompted review
Reply from Ornament
Dear Anna,
Thank you for your feedback! We’re happy to hear the app helps you keep all your lab results organized and track your progress easily. If you have any suggestions, we’re all ears!
Stay healthy,
The Ornament Team
Promising, but not ready for real life use
1. The app feels sluggish. Loading and getting the list of biomarkers is slow.
2. It doesn't work offline. When visiting a doctor I have to rely on the network.
3. The app still cannot get data from fitness trackers (Garmin Connect in particular).
4. "You" menu doesn't work. To get to the profile or to the checkups page I have to select "See all" first.
PS:
1. App startup and loading biomarkers on the Monitor page are especially slow.
3. I went through this process with guidance of your support team and then by myself, but it didn't help. Only once I saw heart rate data from Garmin, and then it was gone and I couldn't get it back.
June 19, 2025
Unprompted review
Reply from Ornament
Dear Dimitri,
Thank you for the detailed feedback!
1) Loading speed: If the app interface in general feels slow, we’d be grateful if you could let us know at which specific stage the delays occur — this will help us investigate and improve performance.
2) Offline access: Yes, the app currently requires an internet connection. We understand this can be inconvenient during doctor visits, and we’re considering the possibility of providing offline access to key information in the future.
3) Garmin integration: Connecting Garmin, Fitbit, or Oura devices is already possible. However, for users with an existing account, it requires going through the initial onboarding survey again. All your data and previously uploaded test results will remain intact.
Here is a step-by-step guide to connect Garmin:
How to connect your Garmin device:
- Reinstall the Ornament app. (Important: do not delete your existing account — all your data will remain saved.)
- On the first two screens, choose “Later” and “Skip” to decline syncing with Apple Health.
- Tap “Connect my tracker” and select Garmin.
- Tap “Connect to Garmin” and log in with your Garmin account credentials.
- Complete the onboarding survey.
- Close the subscription window by tapping the X in the top left corner.
- On the “Save your settings and data” screen, select “Continue with email” and log back into your existing account.
- All your previously uploaded lab results will reappear in the app. You can check that you're signed in to the correct account in the “More” section.
Note: syncing data from Garmin may take a little time, so please allow for a slight delay.
4) "You" menu: To access your Profile and Checkups, tap the “See all” button first. In that section, you can add pages to your favorites by tapping the star icon in the top-left corner of each card — they will then appear on the main screen. We're already working on improving the navigation to make this easier.
Thank you again for your feedback — it truly helps us improve and make the app more convenient for everyone!
Stay healthy,
The Ornament Team
One of my favorite products
One of my favorite products, it just works and it's there whenever you need it.
June 18, 2025
Unprompted review
Reply from Ornament
Dear Olga Vshivtseva,
Thank you for your feedback! It’s great to be one of your favorite products and to be there whenever you need us. If there’s anything we can do to make your experience even better, just let us know!
Stay healthy,
The Ornament Team
Best health application
I've been using the app for about three years now. My impressions are overwhelmingly positive. At the time I started using it, it was the only app that allowed me to upload and store lab test results in a simple and readable format — with reference value analytics included. Maybe something similar has appeared since then, but I'm not sure.
Pros:
1. Easy to upload test results, even in different languages.
2. Ability to double-check uploaded data (as I understand it, this verification is done manually).
3. Reference ranges are up-to-date, not outdated.
4. Analytics by body systems.
5. Clear storage and visualization of results, including a timeline.
Cons:
1. It might be time to focus more on AI for analyzing results, providing not just isolated explanations for each deviation but also a comprehensive analysis based on all available data.
2. Sometimes two values are out of range but for opposite reasons — a more integrated interpretation would help.
3. Also, if results are outdated, maybe the system shouldn't evaluate the state of body systems at all.
You open the main page and see ratings like 2 or 3, click inside — and there's nothing critical. But at first glance it feels like you should start shopping for a cemetery plot.
The app could present things a bit more gently. For example, for the cardiovascular system to get a 1.0 score, you'd expect a heart scar post-infarction and clots in every vessel — not just a 0.2% elevated hematocrit and high homocysteine (speaking from my own results).
June 17, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback!
We’re glad the app has been useful for you over the years, especially the easy uploads and clear results. Your suggestions about smarter AI analysis and gentler result presentation are very helpful. We’re working on improvements to make the app even better and appreciate your insights. Thanks for your support!
Stay healthy,
The Ornament Team
Helps to understand my blood results
I have a rare form of blood cancer and this app helps me track my blood records and gives me some peace of mind regarding my own health. The scanning and implementing of the written blood results works very well.
And the little payment every month is definitely worth it.
June 16, 2025
Unprompted review
Reply from Ornament
Dear Vioratte,
Thank you so much for your kind words and for sharing your experience. We're truly honored that our app can support you in managing your health, especially during such a challenging time. Knowing that it brings you peace of mind means the world to us.
If there's ever anything we can do to make the app even more helpful for you, please don’t hesitate to reach out. Wishing you continued strength and all the very best on your journey 🙏
Мониторинг ОАК БАК
Мониторинг ОАК БАК
Мониторинг других показателей взятых не из крови был бы очень полезным
June 14, 2025
Unprompted review
Reply from Ornament
Здравствуйте! Спасибо за ваш отзыв и предложение! Мы рады, что функция мониторинга ОАК и БАК оказалась полезной для вас.
Мы обязательно учтём ваше пожелание по добавлению других показателей. Работаем над тем, чтобы сделать приложение максимально удобным и информативным для каждого пользователя.
Если есть конкретные параметры, которые вы хотели бы отслеживать — будем признательны, если поделитесь! 💚
С уважением,
команда Ornament
It has been a pleasant UI experience
It has been a pleasant UI experience. I have a family plan , but unfortunately each one of us have to use it using the same credentials. Further, sometimes one does not know how to scan the reports in .. the guide is not easy to understand.. maybe a YouTube video will help.
June 12, 2025
Unprompted review
Reply from Ornament
Dear Rajiv,
Thank you for your feedback!
We’re glad to hear you’ve enjoyed the UI experience. Regarding the family plan — we understand how inconvenient it can be to share the same credentials, and we’ve passed this concern along to our team for future improvements. We also appreciate your note about the report scanning process; a clearer guide or even a short YouTube tutorial is a great suggestion, and we’ll definitely consider it to make things easier for all users.
Thanks again for helping us make the app better!
Stay healthy,
The Ornament Team
I am very active user
I am very active user. Usually I do full checkup 3 times a year and before ornament I had PA with large excel table of results. Now it is much better.
My favorite thing is when you come doctor you just send ornament pdf and zero words needed to explain your status
June 11, 2025
Unprompted review
Reply from Ornament
Dear Antonella Holmes,
Thank you for your feedback! It’s great to hear that Ornament has made managing your checkups easier and more organized. We love that you can now share your health status with your doctor in just one click — no extra explanation needed.
Stay healthy,
The Ornament Team
It really helps me understand my…
It really helps me understand my medical reports. Thank you for this app.
June 10, 2025
Unprompted review
Reply from Ornament
Dear Antonella Holmes,
Thank you for your feedback!
We're really glad to hear that the app is helping you better understand your medical reports — that’s exactly what we aim for. If you ever have suggestions or need assistance, feel free to reach out. Wishing you continued good health!
Stay healthy,
The Ornament Team
Autoimmune disorder
As I used this app. I get confused
I'm not full grasping what is what. I was stuck in the thumb by a home made needle 4 new year eves ago, the put me on to preventing medication and ever since I've been sick. Thank the holy farther I didn't catch any dease. But now I have a immune system disorder. The dr.s keep me running in surcles. So I'm trying hardest to do this my self. With in the last 4 years I don't even look are feel like the same person.
June 8, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for sharing your story and trusting us. We’re really sorry to hear about the challenges you’ve faced — it’s truly a difficult journey. We understand how important it is to take control of your health, especially when doctors don’t provide clear answers.
If our app helps you better understand your blood tests and condition even a little, we’re glad to be of support. If you ever have questions or need assistance with the app, please don’t hesitate to reach out — we’re always here to help.
Wishing you strength and good health!
Stay healthy,
The Ornament Team
Best app for blood analysis assessment
June 9, 2025
Unprompted review
Reply from Ornament
Dear Lorenzo Gaspari,
Thank you for your feedback!
Stay healthy,
The Ornament Team
Ornament is excellent and always improving
Ornament has been excellent, I have been with them for years and have kept a record of all my test results in one place. I have been able to track patterns and anticipate when my illness will flare up. The only issue I have is often my test results come with different ranges each time. So the ranges of t4 per test may be quite different, fie example, depending on which lab was used, or which company. And I cant change the ranges for each individual test, only for the test overall. This means sometimes my number might be ok on ornament but technically slightly high by my labs ranges (which seem to change regularly). I will add that i only use ornament for tracking my blood results, not for anything else.
June 9, 2025
Unprompted review
Reply from Ornament
Dear Victoria,
Thank you so much for your feedback and for trusting our app over the years! 🙏
We’re really glad to hear that Ornament helps you track your health and identify important patterns.
We will definitely share your comment with our development team to explore the possibility of adding more flexible reference range settings for individual test results.
Thank you for sharing your experience — it truly helps us improve!
Stay healthy,
The Ornament Team
Suggestion for improvement
Good day!
The app is great in terms of the idea, but the implementation is a bit lame. It lacks speed (it lags a lot in some places), a more modern design (take an example from Apple Health, Flo, the guys from MindHealth have designed theirs well), deeper profile settings (date of birth, connecting Apple login and social networks, linking to a phone number and more reliable privacy, etc.). There have been standards for a long time, sorry, but your app is a bit raw. It also lacks many biomarkers, even for simple analyses of various biomaterials (especially cad, urine, saliva, sperm). If the app reaches a high enough level, I will gladly leave a review, but for now it will be 2 stars maximum for the idea.
I will take this opportunity to suggest adding separate information about vaccinations. I have studied the market and, unfortunately, have not found almost any application for tracking vaccinations (the only more or less VaccineGo). This is an excellent opportunity to expand the functionality of the application.
Thank you!
June 9, 2025
Unprompted review
Reply from Ornament
Dear Мария Дидковская,
Thank you very much for your detailed and constructive feedback!
We will definitely share all your comments and suggestions with our development team. Your ideas — especially regarding improving the design, adding more biomarkers, expanding profile settings, and including a vaccination tracking feature — are very valuable and will help us make the app better.
We truly appreciate your input and hope you'll notice positive changes in future updates!
Stay healthy,
The Ornament Team
Great app
Great app. I had had one suggestion which I had sent in previously, but I had no reply on.
My suggestion was that you create a medical type of diary like a journal where people can write down times and days that they might’ve had some certain elements just to keep a chronological record of their medical history based on their experience rather than the exams.
June 9, 2025
Unprompted review
Reply from Ornament
Dear Pierre Serhal,
Thank you for your feedback and valuable suggestion! We apologize for not responding earlier. Your idea of adding a medical diary or journal is truly helpful — allowing users to log symptoms and experiences could greatly enhance how they track their health history. We’ll be sure to pass this on to our development team. Thank you for helping us improve!
Stay healthy,
The Ornament Team
Best app for managing your own health
Best app for managing your own health, and taking charge of all the carious test results. Like having your own personal doctor on call.
June 2, 2025
Unprompted review
Reply from Ornament
Dear B Stokege,
Thank you for your review! We're glad to hear that the app helps you manage your health and keep track of your test results easily. If you have any suggestions for improvement, we'd love to hear them!
Stay healthy,
The Ornament Team
MY BEST APP FOR HEALTH, I LOVE IT
The grouping of results are very interesting. This is very useful to see and analyse all health by systems. And the other point is that we can compare our results in the reference diaponible. Thia is great. And this aids my checkings. But, I miss the lecture QRCODE of my labs results.
June 4, 2025
Unprompted review
Reply from Ornament
Dear Sara Macedo dos Santos,
Thank you for your feedback! We’re glad to hear that you find the app helpful and that you enjoy the way results are grouped and presented — it's great to know it supports your health analysis.
Regarding the QR code for lab results, we’ve forwarded your suggestion to our development team for consideration in future updates.
Your input helps us improve, so thank you again for taking the time to share it! 😊
Stay healthy,
The Ornament Team
A better view of my health than my doctor!!
I am a software Engineer and know the importance of spotting a bad trend before it becomes a real problem.
I have blood tests and see my doctor every 6 months and wanted to be able to see the trends with all my health markers.
Thankfully, I found Ornament BEFORE I entered the data into a spreadsheet!!
Ornament gives me a view of my test results going back more than 10 years (Yes, I entered the data from paper result sheets that I've kept all that time)
I now have a better view of my health than my doctor!! and can not only see the bad trends but also see when the trend has improved!
Ornament provides way more insights than a spreasheet could ever do.
June 3, 2025
Unprompted review
Reply from Ornament
Dear Tony Cook,
We're truly honored that you chose Ornament as your tool for long-term health tracking — especially given your background in software engineering and your dedication to entering over a decade’s worth of data. That’s incredible!
It’s great to hear that Ornament helps you not only identify concerning trends early but also recognize improvements — exactly the kind of insight we aim to provide. And yes, we agree — while spreadsheets have their place, nothing beats the clarity and depth of purpose-built tools like Ornament when it comes to understanding your health 💪.
Stay healthy,
The Ornament Team
Everything works just as you expect it…
Everything works just as you expect it to. Also UX is very nice and the process itself is so satisfying in some way — now every time I get some tests at the doctor’s, I can’t wait to download it all in the app 😅
June 2, 2025
Unprompted review
Reply from Ornament
Dear Anastasia,
Thank you for your review! We're really happy to hear that you're enjoying Ornament and that the whole process feels satisfying — that's exactly what we were aiming for! If you ever have ideas on how we can make the app even better, we'd love to hear them 😊
Stay healthy,
The Ornament Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.