I have to update my review three days ago. Finally, when I fight through support by AI and join human operator, all go well. Refund money was fast and smooth. Only I have to give only 4 stars because... See more
Company replied
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Review summary
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Reviews shaping this summary
Was set up for auto payment and never advised/reminded until charged. Asked for refund and advised no. Simple as that. I am healthier already not being aggravated. Not in the US either so wait 24... See more
Company replied
Results were not read correctly by uploaded pathology PDF the value signs greater than and less than were not interpreted and if I had not double checked the pathology it was displaying some pretty... See more
Company replied
I like this food tracker it's easy to monitor the amount of fats, proteins, and other macronutrients. The app is paid, though I wish it were free like many similar apps. I also want to note that the i... See more
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Company details
Written by the company
Ornament simplifies tracking your and your family’s health. Get advice on checkups, health insights, results, and more! If you’re experiencing any issues with your subscription or the app, please contact us at support@ornament.health before leaving a review. We’ll get back to you as quickly as possible and do our best to resolve the issue.
Contact info
Schindellegistrasse 3, 8808 , Pfäffikon SZ, Switzerland
- support@ornament.health
- ornament.health
Your Personalized Health Coach
3.5
Average
434 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Abzocke
I took the test that was offered on Instagram and because I did not receive any analysis, I agreed to pay € 1.90 to receive a short summary of findings. Instead this company - Ornament.Health - has taken 50 € out of my account - 48 € too much (without delivering anything) - and from reading (German) comments I can tell that other people had this happen, too, and that there is a general assumption that this company is not legit. I want my money back and I want nothing to do with Ornament.Health. I have never had this happen before, I feel like a fool but at least I am not a dishonest fool. I would recommend staying away from this company (my personal experience). Refund my 50 euros. Thank you and greetings, Elizabeth Mayer
July 27, 2025
Unprompted review
Reply from Ornament
Dear Elizabeth Mayer,
We are truly sorry to hear that your experience with our app did not meet your expectations. Please rest assured that we are a trustworthy company, and we always strive to ensure transparency in all terms and conditions related to our subscriptions.
Please note that by making a payment, users agree to our Terms of Use, including subscription terms. Nevertheless, we would like to thoroughly investigate your case and find a solution.
To do so, we kindly ask you to provide your email address. You can safely submit it through the form on Trustpilot — it will only be visible to our team and not to other users. Once we receive your email address, we will begin reviewing your case. We will make sure to verify your payment and provide a public response.
Thank you for your feedback — we appreciate the opportunity to clarify the situation.
----------------------------------------------------------------------------------
Update 28/07/25
Hello! Thank you for your response.
We received your email address via Trustpilot, but unfortunately, we couldn’t locate any request from you in our support system.
To proceed with the refund, we kindly ask you to contact our support team at support@ornament.health using the email address linked to your Ornament account. This will help us verify your request and process the refund properly.
We appreciate your understanding and look forward to resolving this for you.
Stay healthy,
The Ornament Team
Misleading Trial & Poor Customer Support – Avoid
Signed up for what I thought was a free trial, only to be charged for a full month within minutes. I immediately contacted customer service asking for a refund and cancellation. They claimed to cancel the subscription but completely ignored the refund request.
I followed up again, but every response I received felt like a copy-paste template, never actually addressing my specific situation. They claimed their T&Cs say I either completed the plan or was past the 14-day refund period — both completely false since I contacted them literally minutes after signing up.
To make things worse, I had no idea it was a subscription-based service in the first place — this was never made clear upfront. Eventually had to get PayPal involved to cancel the recurring payments and try to recover my money.
Very disappointing experience. Feels deceptive and poorly managed. Avoid.
July 27, 2025
Unprompted review
Reply from Ornament
Dear Luke W,
We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention.
After receiving your feedback, we located your account in our system. You purchased a paid trial on July 27 and contacted us shortly after to request cancellation and a refund. According to our refund policy, your request falls within the 14-day cooling-off period, and you were eligible for a refund.
Your subscription has been cancelled, and we have processed a full refund of £15.19 GBP. The funds should return to your account within 5–10 business days, depending on your bank.
We sincerely apologize for the delay and confusion — it appears there was an internal handling error that caused your request not to be addressed properly at first.
We’re glad we were ultimately able to resolve the issue, and we truly hope this encourages you to reconsider your rating.
Once again, we apologize for the inconvenience and thank you for your patience.
Stay healthy,
The Ornament Team
Great way to organize a family health work
Using it extensively to track me & my family health markers
July 22, 2025
Unprompted review
Reply from Ornament
Dear Vilen Tambovtsev,
Thank you so much for your kind words! We’re thrilled to hear that you’re using Ornament to track health markers for both yourself and your family. Supporting family-wide wellness is one of our favorite use cases, and we’re so glad the app is helping you stay organized and informed.
Stay healthy,
The Ornament Team
Don't even bother with this app
Don't even bother with this app. Promises alot and delivers nothing. The subscription charges are massive and their customer service is terrible. I was charged 3 times for something I never used and when I noticed and requested a refund they were quite obstinate. I would never download this app again. They are stealing criminals who don't care about health just money. Be warned, don't trust them. They are shonky, take your money and don't offer anything of value. They emailed back about 10 times in one day just to argue the point and send me their refund policy. They took alot of money from me and left me in debt.
July 21, 2025
Unprompted review
Reply from Ornament
Dear Vikki G,
We’re sorry to hear about your frustration and appreciate the opportunity to clarify.
According to our records, your subscription to the quarterly plan began on January 20, 2025, with a clear explanation of the trial terms and automatic renewal policy, including a 14-day cooling-off period. We did not receive any request to cancel or modify your subscription prior to the renewal charges on April 20 and July 20, which were processed in accordance with the agreed terms.
We understand that this situation may have caused inconvenience, and we acted promptly by cancelling your subscription upon your first request on July 21.
We have submitted all relevant documentation to PayPal for their independent review and will respect the outcome of their resolution process.
For more information, you can review our refund policy here: https://ornament.health/legals/wl-refund-policy
Thank you for your understanding!
Stay healthy,
The Ornament Team
Best helth controll app
July 18, 2024
Unprompted review
Reply from Ornament
Dear Aron Lelby,
Thank you for the positive review! We're thrilled to hear that Ornament is helping you take control of your health. If you ever have ideas or feedback on how we can make the app even better, we'd love to hear from you! 💚
Stay healthy,
The Ornament Team
They advertised that they would help…
They advertised that they would help you with making food plans and work out plans once you paid for a subscription and that they have a 14 day cooling period in place in case the app doesn’t work for you you can get a refund. This is not the case at all.
They charged me twice and there was no way for me to get a refund. I never used the app once as it doesn’t do anything expect you give you a brief idea on what health changes you need to make which you could do with a quick google search.
A very useless app and i would not recommend anyone to use it and it helps no one!!
July 15, 2025
Unprompted review
Reply from Ornament
Hello, thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the charges and refund process.
Please note that our standard 14-day cooling-off period applies to customers in the European Economic Area (EEA) and Switzerland. Since the United Kingdom is no longer part of the EEA, slightly different rules apply.
For customers in the UK, refunds are handled according to UK consumer protection laws. To process a refund, we typically require evidence of app usage within the first 7 days of your subscription period, which must be within 14 days of the initial purchase. This helps us ensure fair use of the service and prevent misuse.
If you believe there was a billing error or need assistance with your refund request, please contact our support Team either through the mobile app or by emailing support@ornament.health. We are here to help and want to ensure you have the best possible experience.
Thank you again for your feedback, and we appreciate the opportunity to assist you.
Our refund policy is always open and available here: https://ornament.health/en/legals/wl-refund-policy
Stay healthy,
The Ornament Team
Best place to get all your reports…
Best place to get all your reports stored and manage.
July 15, 2025
Unprompted review
Reply from Ornament
Dear Syed Adeel Ahmed,
Thank you so much for your kind words! We're glad to hear that Ornament helps you store and manage your health reports easily. Your support means a lot to us! If you ever have suggestions or questions, feel free to reach out.
Stay healthy,
The Ornament Team
Ornament health, horrible company.
MORE/EDIT BELOW, SINCE i CAN NOT REPLAY TO ORNAMENTS REPLAY. BUT IT IS STILL AÐ SHITTY STEALING COMPANY!!!
So, I bought serves from them last month, but somehow the transaction did not finish, but they got TWO payments from my card. One for the original purchase, and another one when I went for the up buy and bought some bigger package. When I did that the message I got was that the first payment would be reimbursed since it was in the second payment. But they did not pay me back and are refusing to do so. I do not want to be in business with them and demanded the whole money back, and this is what I got back from that rubbish company: Thank you for reaching out to us.
According to our Refund Policy the cooling-off period applies only to purchases made in certain countries and is valid within 14 days of the initial purchase.
After reviewing our records, we found that your purchase was made on June 27th, which is outside the 14-day cooling-off period, and therefore does not qualify for this option.
As a result, we regret to inform you that we are unable to process a refund in this case.
We appreciate your understanding and look forward to assisting you further.
Best regards,
Ornament Support Team
ANSWER TO ORNAMENTS REPLAY: I bought access to your app and in the middle of the process, after I had paid two payments, one for the first offer, and second for updated offer. When I accepted the second offer, you stated that I would get the first payment reimbursed right away, but it did not happened. Also, I never got anything from you, not access to the app or anything no customer number or anything. The transaction was never finished from your end, so there is no question of any cool off period, cause there was never any start period. I gave you my money, you gave me nothing. SO YOU SHOULD PAY ME BACK ALL THE MONEY YOU TOOK OF MY CARD. IF YOU DONT YOU ARE NOTHING BUT A SCAMING THEAFS!!!
July 14, 2025
Unprompted review
Reply from Ornament
Dear Kikka Sigurðardóttir,
Thank you for sharing your experience — we’re very sorry to hear about the situation, and we understand how frustrating it must be.
At Ornament, we strive to be transparent and supportive, and we regret if our refund process or communication did not meet your expectations. We do have an official and publicly available Refund Policy, which you can review here:
🔗 https://ornament.health/legals/wl-refund-policy
To help us look into your case quickly and accurately, could you please provide your User ID? This will allow our support team to review your account and payment history. Here’s how to find it:
1) Open the Ornament app
2) Tap the “More” button at the bottom
3) Scroll down to find your User ID listed
Example User ID: 7bdfh423-edf0-4axw-9fd3-555df696940e8
Once you have your User ID, we kindly ask that you update your Trustpilot review to include it. This will help us locate your account and provide a public response here.
Thank you for your patience and for giving us the opportunity to address this. We truly want to help and will do our best to resolve the matter fairly and transparently.
Stay healthy,
The Ornament Team
Super helpful, intuitive and informative app
The application is intuitive, easy to use, super informative, help keeping all the health related information in one place. I'm very happy with the application!
July 13, 2025
Unprompted review
Reply from Ornament
Dear Vladimir Melnyk,
thank you for your wonderful review! We're so happy to hear that you find the app intuitive, informative, and helpful for organizing your health data. It's great to know Ornament is making a positive difference for you. We're here if you ever need support or have suggestions!
Stay healthy,
The Ornament Team
Feels Like a Scam
I was charged nearly $100 for a subscription I never used. I reached out for a refund immediately after the charge, explaining that I had never accessed the app. Instead of resolving the issue, they offered a future discount — which completely ignored my actual request.
They charged me again even after I made it clear I didn’t want to continue. Despite contacting them right after the second charge, they refused to issue a refund, claiming it was non-refundable.
Their ads promise easy refunds "anytime," but that’s not what happens in practice. The support process feels dismissive and the policy misleading. I wouldn’t recommend subscribing unless you're absolutely sure you’ll use it — and even then, be cautious.
July 8, 2025
Unprompted review
Reply from Ornament
Hello,
Thank you for sharing your concerns — we’re very sorry to hear about your experience and understand how frustrating this situation must be.
At Ornament, we strive to be transparent and supportive, and we regret if our refund process or communication did not meet your expectations. Our ads aim to clearly explain our policies, and we’re always looking to improve.
To help resolve this quickly, could you please provide your User ID? This will allow us to review your account and the charges with our support team in detail. Here’s how to find it:
1) Open the Ornament app
2) Tap the “More” button at the bottom
3) Scroll down to see your User ID listed
Example User ID: 7bdfh423-edf0-4axw-9fd3-555df696940e8
Once you have your User ID, we kindly ask that you update your review on Trustpilot to include it. This will help us locate your account more efficiently and provide you with the best possible support.
We truly appreciate your patience and the opportunity to assist you.
Stay healthy,
The Ornament Team
They are cheats
They are cheats. They don't offer what they advertise and they make it hard to cancel the subscription
May 1, 2025
Unprompted review
Reply from Ornament
Dear Pooja Nataraj,
We’re very sorry to hear that you’ve had this impression of our service. We strive to maintain transparency and provide high-quality support to every user, so it's important for us to understand your situation better.
Could you please clarify what exactly did not match your expectations or what you feel was not as advertised? We will make sure to forward your feedback to our team.
Regarding subscription cancellation and refunds — our refund policy is publicly available on our website and is agreed to at the time of purchase: https://ornament.health/legals/wl-refund-policy
We're always here to help: you can contact our support team via the app or by email. Alternatively, if you prefer, you can leave your email address through Trustpilot, and we’ll be happy to review your case individually and provide a public response to clarify the situation.
Stay healthy,
The Ornament Team
I love this app
I love this app. It's an alternate opinion and very knowledgeable.
July 6, 2025
Unprompted review
Reply from Ornament
Hello! Thank you for the positive review! We’re glad to hear you find the app knowledgeable and appreciate its alternative perspective. We’ll continue working to provide you with helpful and reliable insights!
Stay healthy,
The Ornament Team
Easy to use, allows me to understand my results in more detail
The learning curve is relatively short, and it provides explanations of my blood test results at a level that I understand, which my regular doctor does not have time to explain. It also allows me to see changes over time and to better monitor my progress.
July 6, 2025
Unprompted review
Reply from Ornament
Dear Mark,
Thank you for the positive review! We’re glad to hear the app is easy to use and helps you understand your results better. It’s great that the explanations and progress tracking add real value to your health journey. If you ever have suggestions or questions, feel free to reach out!
Stay healthy,
The Ornament Team
Game-Changer for Health Tracking & Insights!
I absolutely love this app! It’s incredibly convenient to store all my medical tests and health records in one secure place. No more digging through papers or emails—everything is organized and easy to access.
The best part is the personalized health recommendations. The app analyzes my results and gives useful tips to improve my well-being, from diet suggestions to when I should see a doctor. It feels like having a health assistant in my pocket!
The interface is user-friendly, and the data is well-protected. Highly recommend it to anyone who wants to take control of their health effortlessly. A game-changer!
Pros:
✔ Easy to upload and organize test results
✔ Smart, personalized health insights
✔ Secure and private
✔ Simple, intuitive design
Cons:
None so far! Maybe more integration with clinics would be great.
Overall, an amazing app that truly helps me stay on top of my health. Well done! 👏
July 4, 2025
Unprompted review
Reply from Ornament
Dear Anna,
Thank you for your review! We're really glad the app helps you stay on top of your health and that the tips and organization work well for you. Appreciate the feedback on clinic integration — it's on our radar! 💚
Stay healthy,
The Ornament Team
I really love this app and recommend it…
I really love this app and recommend it to my friends)
I also appreciate that you changed your massages and removed screaming smile after my review in AppStore 😊
My favourite part is the storage of all my results
Thank you for your work!
July 4, 2025
Unprompted review
Reply from Ornament
Dear Ania Buryak,
Thank you so much for your kind words and support! 😊
We’re really glad you noticed the update and thank you for your feedback in the App Store, it truly helps us improve. Happy to hear the results storage is your favorite feature! We’ll keep working to make the app even better 💪
Stay healthy,
The Ornament Team
Using them 3 or 4 years with a lifetime…
Using them 3 or 4 years with a lifetime plan. Great app to gather all your health data in one place, observe trends and share if necessary.
June 30, 2025
Unprompted review
Reply from Ornament
Dear Oleg Geranin,
Thank you for your review! Thank you so much for being with us for 3-4 years and trusting our lifetime plan! We’re glad to hear that Ornament helps you keep all your health data organized and track your progress. Your support means a lot to us!
Stay healthy,
The Ornament Team
This is not a health plan or a weight…
This is not a health plan or a weight management app. It’s AI articles pasted together with in app purchases. It’s not a plan at all. Complete waste of money.
May 31, 2025
Unprompted review
Reply from Ornament
Dear Penny Nasios,
Thank you for your feedback. We’re sorry to hear that your experience with the app didn’t meet your expectations.
We understand that using a new tool can be confusing at first — and we’re here to help you get the hang of it. The weight loss section of the Ornament app works like a personal assistant: if you’ve already downloaded and paid for the app, simply open it and complete the health questionnaire (if you haven’t already). You can upload your lab tests — even as a photo or PDF — and the app will help you interpret them in the context of weight loss. Based on your answers and test data, personalized recommendations for diet, activity, and overall health are generated. If you feel the app isn’t the right fit for you, we’re happy to review your case for a refund, in line with our publicly available refund policy: https://ornament.health/legals/wl-refund-policy
And of course, if you ever need assistance, our support team is here to help at: support@ornament.health
Stay healthy,
The Ornament Team
Ornament has been instrumental...
Ornament has been instrumental in helping me manage my chronic illness. I was able to email all my lab results as PDF's to Ornament and it processed over 90% of them. Now I have a complete history with graphs so I can refer back to test results at any time.
June 26, 2025
Unprompted review
Reply from Ornament
Dear Mike C,
Thank you for your review! We’re truly glad to hear that Ornament has been helpful in managing your chronic condition. Being able to track and visualize your health history in one place is exactly what we aim for — and it’s great to know that the app processed over 90% of your lab results successfully.
If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out. Wishing you continued strength and good health!
Stay healthy,
The Ornament Team
Great app
Great app, works perfectly and recognizes all the info. Keeps all the statistics and trends of my health.
June 23, 2025
Unprompted review
Reply from Ornament
Dear Alexandre,
Thank you for your review! We're glad to hear the app is working great and helping you track your health and stats. If you have any suggestions for improvement, feel free to share! 😊
Stay healthy,
The Ornament Team
This app helps me finally see what’s…
This app helps me finally see what’s going on with my health , don’t have to be left in the dark like you are with doctors. Now I can take proper care of all of me and be fully balanced. THANK GOD FOR THIS APP I LOVE IT AND HIGHLY RECOMMEND!!!
June 24, 2025
Unprompted review
Reply from Ornament
Dear Jessica Henderson,
Thank you for your review! We're truly happy to hear the app is helping you take control of your health and feel more informed and balanced. That’s exactly what we aim for! Your support and recommendation mean the world to us 🙏
Stay healthy,
The Ornament Team
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