Finally, when all hope was fading, nerves were frayed and stress was looming, a rug arrives via Parcel Force. Almost a month since ordering and to my surprise not from Ornatus but from a company in St... See more
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See what reviewers are saying
We ordered a nest of tables on Wednesday afternoon...... Friday morning delivered! Fantastic communication from Tommy, excellent product exactly what we needed..... lovely drinks side tables, we wou... See more
Placed order in good faith at end of September. Confirmed by email, few days later another email to say orders delayed and since then nothing. Tried two phone numbers which are disconnected and no rep... See more
Average - delivery was slow (despite website saying 48 hour ) took over 2 weeks. Sent two emails - got a reply on the second stating stock from supplier was an issue and it would be despatched direc... See more
Company details
Written by the company
Rug is a décor element that serves as an aesthetic anchor for your room. This is why so many homeowners are so serious about finding and choosing a rug to complement the interior of their living room, dining room or bedroom. We at our online rug store in the UK are quite familiar with that experience. You want to cozy your home or flat up. You need a neat, high quality accessory that will add a designer vibe to your room. Or maybe you are looking for more modern solution, but local rug stores keep disappointing you with mundane, uncreative pieces at high prices. If you can relate to these problems, be our guest!
Contact info
Unit 19-21 Stirling Arcade, FK8 1AZ, Stirling, United Kingdom
- 01786 447 400
- sales@ornatus.co.uk
- ornatus.co.uk
3.1
Average
318 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent Service
April 19, 2021
Very good price
Very good price. And very quick Delivery. Was in formed every step of the way. Highly recommended. *****
April 19, 2021
Great service
Great service - I ordered a rug and later changed my mind about the size. Phil was super efficient at assisting me both change size and style. I was really happy with all aspects of the service - I love my new rug as it compliments my new home.
April 15, 2021
Easy to use site
Easy to use site, such an easy transaction using Apple Pay, quick informed and well packaged delivery. First time shopping with ornatus and will definitely use again.
April 15, 2021
Poor customer service
I ordered a rug in December and have not received it yet. The customer service has been appaling and non existing. I was assured they would cancel my order and refund me the money at the end of January and I'm still waiting. I wouldn't recommend them with good conscience.
April 15, 2021
Unprompted review
Order was not processed properly and it…
Order was not processed properly and it took two emails to get an answer as to what wax was going on.
April 14, 2021
Good service but alittle late
April 14, 2021
I am so pleased with the rug
I am so pleased with the rug. The colors are true and the quality is superb. Delivery was as promised. Very good value for money.
April 9, 2021
Great lamps at fantastic prices
Great lamps at fantastic prices. Have used this company twice now and been very happy so far.
April 9, 2021
Even though we had to wait for our rug…
Even though we had to wait for our rug to be delivered due to being out of stock and waiting for replenishment, we were kept informed and were offered options but decided to wait until it was back in stock. Absolutely chuffed with the rug and would have no issues with using Ornatus again in the future.
April 7, 2021
Outstanding service!
I can’t rate Ornatus highly enough!
I ordered a living room rug a few weeks ago and when it became unlikely that the rug would be delivered as originally anticipated I had my money refunded immediately. Ornatus informed me as soon as the rug was back in stock and even honoured the original price although it had gone up on the website.
The rug was despatched immediately and I received it in two working days despite there being two Bank Holidays.
I was able to maintain regular email contact with Ornatus throughout the process.
I am delighted with my rug: it is an Asiatic design and is superb.
Thank you Ornatus - I received outstanding, professional and friendly service.
April 6, 2021
The item was ordered and paid for as…
The item was ordered and paid for as advertised and cancelled by the seller due to a mis print in the price, without any offer of the order at the printed price despite it being their error. Not impressed
March 31, 2021
Great website
March 31, 2021
Excellent quick delivery and lovely…
Excellent quick delivery and lovely nest of tables
March 30, 2021
Very pleased!
Very pleased with the quality & look of the rug I ordered. Contacted customer service to enquire about the delivery time & they were very helpful. A pleasure to deal with.
March 28, 2021
Really lovely rug
Really lovely rug, just as expected from the website pic. Good communications too.
March 24, 2021
Fabulous communication...
Fabulous communication.... Super fast delivery and really beautiful tables..... we bought a nest of 3 tables, highly recommend
March 18, 2021
Great service at good price
Message to company to understand if the rug that I was looking for was in stock they quickly came back to me I ordered it online and it was delivered promptly really pleased with the product and it was a good price in comparison to other providers
March 18, 2021
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