I order a product that was supposed to be delivered in two weeks. After 3 weeks and three emails later, the company said it would expedite the shipment. 10 days after that the product arrived. S... See more
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I recently bought my wife a little present from Oronova, but when I received it it didn’t work. I immediately sent an email, with a video, showing them it didn’t work properly. To my surprise, I hea... See more
Company replied
The product i received was defective - HOWEVER The customer service email was responded to within 24 hours even over the holidays. And within 2 days a replacement was on its way. The product is o... See more
Company replied
DO NOT TRUST THIS COMPANY, sent faulty goods, do not accept returns at their cost, advertise as .co.uk website thinking you are buying from your own country, but then you have to return to USA or... See more
Company replied
3.2
Average
101 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Scam
Ordered a valentine's gift in early February. My delivery status said it got delivered to my mail Room ( flat ) but my package was nowhere to be found, most likely the delivery driver did a ghost delivery as I had no delivery photo. I contacted Oronova about what I could do and they never got back to me. I chased them up and they asked me to be patient while they contacted the delivery company, that was a month ago.
February 1, 2025
Unprompted review
Reply from Oronova
Dear Customer,
We sincerely apologize for the inconvenience caused. After reviewing your case, we found that the proof of delivery image was updated later, but you might not have received it.
We will resend the delivery details to you via email, including the proof of delivery image and the contact information of the carrier. The tracking system shows that your package has been marked as delivered.
If you have any further questions or need assistance, please don’t hesitate to reach out. We are here to help and will continue to support you in resolving this matter.
Best regards,
Did not receive product
Did not receive product. Contacted support, though responsive soon became unresponsive once they were at a cross roads to give me a refund or ignore me completely. No longer can retrieve order info and had to contact bank. After reaching out to logistics and the company I was left to fend for myself. No replacement, no refund.
February 26, 2025
Unprompted review
Reply from Oronova
Dear Customer,
Thank you for reaching out to us. We are truly sorry to hear about the issues you have experienced with your order.
We understand your frustration and would like to look into this matter further. Can you please provide us with your order number or any details that might help us locate your order in our system? We want to resolve this issue and ensure you are taken care of, whether it be through a replacement or refund.
Please know that we are committed to addressing your concerns and providing a solution. Once we have the details, we will do our best to resolve this quickly.
Thank you for your patience, and we look forward to hearing from you soon. Please contact us at info@oronova.com.
Best regards,
Oronova Customer Care
I have not received my order and I can…
I have not received my order and I can not sign in to your website
February 26, 2025
Unprompted review
Reply from Oronova
Dear Customer,
Thank you for your feedback. We have located your order using your name and identified the associated email address starting with "sevensta." We have already sent the latest product shipping information to this email. Your order is expected to arrive within 3-7 days.
If you are experiencing difficulties logging into our website, please feel free to contact us through our official support email. Our customer service team will assist you promptly to resolve the issue.
We appreciate your patience and understanding.
Warm regards,
Oronova Customer Service
Beautifully made product
Beautifully made product. Better quality than Adam and Eve. A little pricey but worth the satisfaction.
February 24, 2025
Unprompted review
Reply from Oronova
Dear Customer,
Hello!
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re pleased with the quality of our product and that it met your expectations. We truly appreciate your kind words, and it’s fantastic to know that our product stands out in comparison to others.
We understand that quality often comes with a price, and we’re thrilled that you find it worth the satisfaction. If you have any further questions or need assistance, please feel free to reach out. We’re always here to help!
Warm regards,
Oronova Customer Service
Faulty Powercord or Product
After initial use of a product I received, either the powercord/charger or unit itself was defective. After contacting Oronova support I explained my situation and provided a short video for their Tech department to review. They replied immediately and all replies to correspondence was immediate as well and without hesitation, shipped me a new unit and gave me a % off any future purchase. Excellent customer service and look forward to purchasing many more of their products!
February 21, 2025
Unprompted review
Reply from Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you are satisfied with our customer service and that we could assist you in resolving the issue promptly. Your satisfaction means the world to us, and we truly appreciate your kind words.
If you ever need anything else, please don’t hesitate to reach out. We’re always here to help and look forward to serving you again!
Warm regards,
Oronova Customer Service
The packaging is really secure
The packaging is really secure, and there is no sensitive information on the express delivery note. The privacy protection is really excellent.
February 7, 2025
Unprompted review
Reply from Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Bought £80 with if goods
Bought £80 with if goods, received an emailing saying it had been delivered but it unfortunately not. Checked my address and everything is correct. Emailed the company and got zero response. Been scammed, I would avoid.
February 14, 2025
Unprompted review
Reply from Oronova
Dear Customer,
Hello!
Thank you very much for leaving us a review.
We’re sorry to hear that you are dissatisfied with your shopping experience. We have confirmed that your order has been delivered, and we’ve already sent you the detailed package information, including the delivery confirmation photo and the service provider’s contact details.
I see that we reached out to you directly regarding this matter yesterday. Please kindly reply to our most recent email so that we can assist you in resolving this issue.
Warmest regards,
Oronova Customer Care
Reply from Oronova
Dear Customer,
Thank you for your feedback. We're happy to hear that the item was shipped promptly and arrived on time. If you have any further questions or need assistance, feel free to reach out. We’re always here to help!
Best regards,
Oronova Customer Care
No customer service knowledge …
Well because of your little experience with customers , I will take one more chance and explain. You offered me an exchange, changed your mind. You kept my money and the product I sent back. And now you’re asking for a longer video made on the product YOU have in your possession. And all of this is ok for your company to treat a customer ????
December 17, 2024
Unprompted review
Reply from Oronova
Dear Customer,
Hello!
I believe I’ve already explained this matter multiple times, and I understand your frustration. You have continuously left us negative reviews, and we’ve been patient in responding each time. I’m more than happy to explain once again.
Firstly, you did not return the item to us, and we did not provide you with a return address. We have not received any returned package from you. Additionally, the video you provided did not clearly show any issues with the product. From the very beginning, we have only requested that you send us an additional video demonstrating the problem with the product.
We truly value your feedback and hope we can resolve this matter together. Please feel free to reach out again, and we’ll continue to assist you.
Warm regards,
Oronova Best Customer Service Ever.vice
Oronovas Customer Service responded quickly to our request for help with our "Cassian" that stopped working. They asked for and promptly reviewed the short video we made to document the problem. They quickly sent a replacement for free and we are both once again enjoying it's thrilling features and amazing suction power. It's made for a man but my Partner uses it on all Her lady parts and is amazed how quickly it makes her smile. When I get my hands on it I can let go and let it bring me to a state of bliss.With some delay cream this state can last a surprisingly long time. The Cassian always outlasts me and is incredibly powerful with twin vibes and suction that latches on like nothing else I've ever used. Thanks So much to Oronova. Long live Cassian!. Joe in Ct.
February 8, 2025
Unprompted review
Reply from Oronova
Dear Joe,
Thank you so much for taking the time to share such a wonderful review! We’re thrilled to hear that both you and your partner are enjoying the Cassian’s thrilling features and powerful suction. It's great to know that our customer service team was able to assist you promptly, and that the replacement arrived quickly to get you back to enjoying the experience.
We truly appreciate your kind words and are so happy the Cassian is living up to its reputation. Your feedback means the world to us, and we’re grateful for your continued support.
Thank you again, and we look forward to serving you in the future!
Warm regards,
The Oronovas Team
lost order?
Placed an $86.98 order on January17th, 2025 and thus far have not received it. to make matters worse I have no order number. Only date and amount of purchase. What can I do?
January 17, 2025
Unprompted review
Reply from Oronova
Dear Customer,
One of the items in your order is out of stock. We’ve already sent you an email regarding this matter and look forward to your response.
Best regards,
Oronova Customer Service
I have several unopened items that I…
I have several unopened items that I want to return. I am having a difficult time getting a return address from the company. Can anyone please send it to me?
January 28, 2025
Unprompted review
Reply from Oronova
Dear Customer,
Of course, please send a photo of the unopened product to info@oronova.com, and we will provide you with the return address.
Best regards,
Oronova Customer Service
Feels makes it more comfortable nice…
Feels makes it more comfortable nice weight not heavy nice design and color functions perfectly!
January 18, 2025
Unprompted review
Reply from Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
The first toy I ordered was…
The first toy I ordered was malfunctioning. It wouldn’t turn on. Tried charging it and still wouldn’t work. I contacted the company and we were able to confirm it was a malfunction. They sent a replacement. It has worked phenomenally well! I love this toy! Awesome customer service!
January 21, 2025
Reply from Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your feedback with us. We’re thrilled to hear that you’re happy with our products!
Your satisfaction means a lot to us, and we truly value your thoughts. If you have any questions or need assistance, please don’t hesitate to reach out. We’re here to help.
Warm regards,
Oronova Customer Service
The intensity of this vibrator is…
The intensity of this vibrator is excellent, there are no batteries it is easily recharged, the battery life is is good.
January 2, 2025
Reply from Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
I love that this toy is also controlled…
I love that this toy is also controlled by the same app as many of our other toys. It makes for fabulous couples play!
January 10, 2025
Reply from Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Although there was a delay …
Although there was a delay with shipment, the Oronova team found a speedy solution. They offered to refund the product or send another one. I appreciated the options. I did choose to have it resent and it came in no time. The product was totally worth the wait and I very much appreciated the great customer service.
January 14, 2025
Reply from Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Very AWESOME
January 5, 2025
Reply from Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Excellent customer service & Product
Excellent customer service helping me track a product during delivery AND the product is superb. Well done!
January 7, 2025
Reply from Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
I’m trying to get my money back or send…
I’m trying to get my money back or send me one again.. They send my order to Texas and I live in Lorton Va and shipping address is in Lorton VA.. They tell me I need go to Post office to get information but tracking said it was delivered in Texas..
January 6, 2025
Unprompted review
Reply from Oronova
Dear Customer,
Thank you for sharing your concerns with us. We sincerely apologize for the shipping error and understand how frustrating this situation must be.
We are committed to resolving this for you. We will arrange for a replacement order to be sent to the correct address in Lorton, VA, at no additional cost. Please contact us directly at info@oronova.com so we can assist you with the details and ensure your issue is resolved promptly.
Thank you for your patience and understanding, and we look forward to making this right for you.
Best regards,
Oronova Customer Care
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