OrthoSole Reviews 79

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and effectiveness in alleviating various foot, knee, and back issues. Many people found the products to be professionally made and instrumental in improving their comfort and mobility, with several noting significant positive impacts on conditions like plantar fasciitis and Morton's Neuroma. The ease of customization and the supportive, shock-absorbing qualities are frequently highlighted. However, some customers also noted issues with delivery, experiencing delays or receiving incorrect sizes. A few people felt the product quality did not meet their expectations, and some mentioned that while the insoles helped one issue, they occasionally created another.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the OrthoSole insoles for their... See more

Quality

Consumers find quality to be positive, with many praising the professional craftsmanship and significant... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some customers praise quick delivery, with products... See more

Based on these reviews

Rated 5 out of 5 stars

I Was given these by the Company Occupation health Centre at my medical and said in passing about my feet. I have a mild case of Plantar fasciitis, wow what a revelation. So good I went and got some o... See more

Company replied

Rated 5 out of 5 stars

I’ve e been in pain and these have helped with my recovery. I remembered the brand from Ronnie talking about his injury experiences on TalkSport all those years ago. Service and delivery were quick, p... See more

Company replied

Rated 5 out of 5 stars

Orthosole There was an issue with delivery and receiving the initial product however Simone sorted everything out. The product is excellent and certainly has helped with my Achilles and hamstrin... See more

Company replied

Rated 5 out of 5 stars

The OrthoSole products are very professionally made. They offer flexibility for adjustments to suit either foot and are perfectly fitted for the odered size. I would recommend OrthoSole products witho... See more

Company replied


Company details

  1. Foot Care

Written by the company

OrthoSole insoles provide the perfect fit, just for you. Learn more about our patented insoles and buy from our great range of customisable products online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A good stable insole that supports my…

A good stable insole that supports my foot arches.

February 2, 2026
OrthoSole logo

Reply from OrthoSole

Thank you for your 4-Star review! We are happy to hear that you have found our insoles to be stale and good. Its good to know that our insoles have supported your foot arches. 😁

Rated 3 out of 5 stars

Slightly Disappointed

Lack of guidance on how to use and assemble the product. Not sure how hard wearing the insoles will be

January 30, 2026
OrthoSole logo

Reply from OrthoSole

Thank you for your review. We are sorry to hear that you have struggled to use and assemble our products. Its also sad to hear that you are disappointed. If you would like some extra information on how to use our insoles, feel free to get in contact with our customer service team. They should be able to answer any questions you have or queries you have. 😁

Rated 5 out of 5 stars

Doing the Job

These orthotics were just what I needed for my knee pain. Recommended by my physio (who uses them herself).

January 26, 2026
OrthoSole logo

Reply from OrthoSole

Thank you for your 5-star review! We are glad that to know our insoles have done their job and helped you with your knee pain.

Rated 5 out of 5 stars

The OrthoSole products are very…

The OrthoSole products are very professionally made. They offer flexibility for adjustments to suit either foot and are perfectly fitted for the odered size. I would recommend OrthoSole products without hesitation. My feet, knees and back have improved significantly since I started using them.

January 16, 2026
OrthoSole logo

Reply from OrthoSole

Thank you for your 5-star review! We are glad to hear that you have found our products have made a significant improvement to your feet knees and back. Its exciting to know that you would recommend our products without hesitation to others. 😁

Rated 5 out of 5 stars

Great insoles

Great insoles, well worth the money

December 29, 2025
OrthoSole logo

Reply from OrthoSole

Thank you for your 5-star review! We are glad that you have found our insoles to be well worth the money. It is also nice to hear that you found our insoles great. 😁

Rated 5 out of 5 stars

So Good

These are so good i brought two more pairs.

December 18, 2025
OrthoSole logo

Reply from OrthoSole

Thank you for your 5-star review! We are happy to hear that you found our products so good that you bought more pairs. 😁

Rated 5 out of 5 stars

WOWSER

I Was given these by the Company Occupation health Centre at my medical and said in passing about my feet. I have a mild case of Plantar fasciitis, wow what a revelation. So good I went and got some of my own. Well worth the investment.

November 17, 2025
OrthoSole logo

Reply from OrthoSole

Thank you for your five-star review! We are glad to hear that our insoles have been able to help you with your plantar fasciitis. We are also happy to know that you consider them to be well worth the investment. 😁

Rated 5 out of 5 stars

Great product which has made a HUGE…

Great product which has made a HUGE positive impact on my plantar faciitis

November 5, 2025
OrthoSole logo

Reply from OrthoSole

Thank you for your five-star review! We are thrilled to hear that they have hugely and positively helped you with your plantar fasciitis and that you consider that to be a great product. 😁

Rated 5 out of 5 stars
OrthoSole logo

Reply from OrthoSole

Thank you a five-star review! We're thrilled to hear you think they are great products and that you had no problems with the delivery courier used.😁

Rated 5 out of 5 stars

Comfortable and suits me

Comfortable and suits me, tried schol and crippled me.

October 8, 2025
OrthoSole logo

Reply from OrthoSole

Thank you a five-star review! We're thrilled to hear that you found our insoles comfortable. It's wonderful to know that they suit you better than Schol. 😁

Rated 1 out of 5 stars

It took 2weeks to receive the item so…

It took 2weeks to receive the item so very poor after paying over £5 delivery

October 3, 2025
OrthoSole logo

Reply from OrthoSole

Thank you for sharing this information; we will pass it along to our orders team. Unfortunately, we do not handle our own delivery service and rely on companies like Royal Mail and DPD for shipping. Once the order is handed over, it is beyond our control. We highly recommend DPD, as they provide a fully tracked service, allowing us to monitor the parcel's whereabouts, but this is more expensive. We're sorry to hear about your experience with these couriers, but we're pleased that your products have arrived. We hope that the items you received meet your expectations. 🙂

Rated 5 out of 5 stars

Excellent customer service

Simone in customer service helped me find a stockist that had the product (not currently in stock) that I was urgently looking for.

Excellent service! Highly recommended.

October 13, 2025
Unprompted review
OrthoSole logo

Reply from OrthoSole

Thank you for your review! We are glad to hear that our customer service team were able to help you, get the product you wanted. It makes us happy to know that you received excellent service from our staff and that you would highly recommend us. 😁

Rated 3 out of 5 stars

Help one issue but create another 😔

While the inner soles help my Morton’s Neuroma they create a sore left glute so I swap one issue with another 😔

September 11, 2025
OrthoSole logo

Reply from OrthoSole

Thank you for your review. We are happy to hear that our products were able to help you with your Morton's Neuroma. We are sorry to hear that you believe it may have caused you a sore glute. We have never heard of this issue before, but we will send this information to our product development team. If the problem consists we would recommend you speak to a health care professional.😁

Rated 5 out of 5 stars

I knew what I wanted as I had then…

I knew what I wanted as I had then before from Amazon. Looked this time and couldn’t get them so my doctor found you web site and then I ordered them. It was quick and easy and came quite quickly. When I then put them in my shoes it was heaven as I really had worn the others out. Love them and they really do support my feet. Until my next purchase.

September 11, 2025
OrthoSole logo

Reply from OrthoSole

We are excited to hear your are a recurring customer and we are very glad to hear you were able to find us. Its nice to know that from ordering our website to delivering to your fount door is quick and easy and that you would describe them as heaven. Thank you for taking the time to leave us a review, and we are thrilled to know there will be a next purchase . 😁

Rated 5 out of 5 stars

Best orthotics ever

Best orthotics ever
Fit well customizable for comfort. Robust fit in shoe feels great big reccomend

September 11, 2025
OrthoSole logo

Reply from OrthoSole

We are glad to hear that you believe our insoles are the best orthotics ever! It makes us happy to know that they were a good and our customisability made they comfortable. Thank you for your review, and we are excited to hear you would recommend us to others. 😁

Rated 5 out of 5 stars

They are very good ,my foot is not in…

They are very good ,my foot is not in pain when I use them

September 1, 2025
OrthoSole logo

Reply from OrthoSole

Thank you for your 5 star review! We’re thrilled to hear that our insoles have helped your feet, which have been in pain. We are glad to know that our products have helped your feet get rid of this pain .😁

Rated 5 out of 5 stars

I’ve e been in pain and these have…

I’ve e been in pain and these have helped with my recovery. I remembered the brand from Ronnie talking about his injury experiences on TalkSport all those years ago. Service and delivery were quick, product is great.

August 6, 2025
OrthoSole logo

Reply from OrthoSole

Thank you for your 5 star review! We’re thrilled to hear that our insoles have contributed to your recovery. Indeed, Ronnie Irani designed these insoles specifically for individuals who have experienced injuries and require additional support. We’re also pleased to know that our service and delivery were prompt.😁

Rated 5 out of 5 stars

Orthosole

Orthosole

There was an issue with delivery and receiving the initial product however Simone sorted everything out.

The product is excellent and certainly has helped with my Achilles and hamstrings issue.

July 30, 2025
OrthoSole logo

Reply from OrthoSole

Thank you for your five-star review! We’re delighted to hear that your products have arrived and that Simone from our customer service team was able to assist you effectively. It’s wonderful to know that our product has been excellent for you, particularly in addressing your Achilles and hamstring issues. 😁

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look