Ortorex Reviews 181

terrible customer service. I ordered my item a month ago and it still hasn't arrived. I needed it for a medical issue and since it never came I bought another one elsewhere. I've emailed multiple time... See more

Item still in transit 5 weeks after ordering. Asked for a refund to get a generic email back saying they will chase up with courier. Still no item recieved. Only put 1 star as 0 stars are no option. M... See more

I really hope I can at least stop one person from ordering from this company. They are based in Poland not in the UK. The returns policy is awful... you have to send the defective item back to them, a... See more

What a terrible company to deal with. I ordered a pillow which was to be delivered to my father’s house using the same address method for all deliveries (Amazon, DPD, Evri, Royal Mail etc) with no iss... See more

The delivery was reasonably slow but the walking shoes I ordered does the job for the price and it’s very comfortable and it’s water resistant and I went ahead to order another colour and has arrived... See more

i purchased a pair of shoes using their size guide, but the shoes were a bit tight, i asked for a replacement size, only to be told they do not replace items, but i could keep the item if i accepted a... See more

Total rip off, same stuff on the likes of Temu or other chinese sites for a fraction of cost with a faster delivery date. The advert i bought from showed a pair of crutches and wrongly assumed the ite... See more

I placed an order with Ortorex on 19 August 2025. By 16 September, the item still hadn’t arrived. I was given tracking details with their courier, Relay, but the status stayed as “out for delivery”... See more

If I could give a zero then I would. Waiting for over a month with no information. The tracking shows a catastrophic event occurred on 17th November whilst in the UK and now nothing has happened s... See more

I’m very happy with the Ortorex Memory Foam Neck Roll Pillow. The product looks exactly as it was presented on the website and the quality is excellent. I can honestly recommend it. Delivery took 12 d... See more

This company claims to have a uk online site, ORTOREX.UK BEWARE this is based in Latvia and all they want is get money off you. They offer products from AliExpress which you can get cheaper or Amazon... See more

Extremely poor quality: the product started falling apart after only a few uses. In Switzerland, there is a mandatory 2-year warranty, but Ortorex tries to avoid their obligations with misleading e... See more

STAY AWAY SCAM COMPANY , I still haven’t received my item or a refund for the item …I ordered end of October … it’s didn’t get delivered … so called proof of delivery was a package pictured in someon... See more

I ordered my item three weeks ago and has only just arrived. I ordered it for a skiing trip but after three weeks it had not arrived I bought another from Amazon that was delivered the next day. I... See more

The quality of the digital measure is very poor, brittle plastic, insubstantial and with a loose fitting battery case which would be dangerous around children as battery could easily fall out. I have... See more

Misleading website, a forward ordering company form AliExpress or Temu selling overpriced cheap tat. Not UK based authentic products. Avoid unless you want to be ripped off, expect 3 week delivery tim... See more

DO NOT BUY from this company sells inferior products they are cheap Chinese rubbish, They are not based in the UK to return an item postage to POLAND is paid by you , so £30 in the bin for a rubb... See more

I have only given this company 1 star because I can't give it a 0 rating. I ordered shoes on Sunday and got a immediate response telling me they were ready to be shipped, but that's as far as it's... See more

Don’t bother, cheap tat. Nothing like photos. Terrible communication. Can only assume reviews on web pages are fake. Ordered face mask with adjustable heat, timer and led display. None of that. Not... See more

I placed an order and the cost was debited from my bank account. Several hours later I realised I'd ordered the wrong thing so emailed asking to cancel my order. Within a couple of hours I received... See more

Some what slow in delivery but I didn't realise the product was coming from China. There were so many negative comments I was beginning to think I was going to be another dissatisfied customer and was... See more

Ordered water filter. Took a few weeks before I had to chase them.They advised that their carrier had changed.Waited another few weeks for it to be delivered after I had to chase. Received in good... See more

I have ordered insoles for my child due to overpronation. Its said uk and up to 4 days delivery. No issue so far. Then when i got the email shipping its said China. Whaaaat??? Never it said on t... See more

I waited 11 days for my order to arrive so i was not at all happy about this. However when i emailed complaining the customer support team responded very quickly sending me a tracking number, i genui... See more

I thought I was ordering a professional product, not some China product I could have got on amazon. Feeling scammed. Also took weeks to arrive.

The Home Air Cool Mist Humidifier (3000ml), marketed under the Ortorex imprimatur, is advertised as a device of benign domestic utility: dispersing a cooling vapour, maintaining a civilised level... See more

I bought earbuds for side sleepers. They are unusable because of a buzzing sound they make when they're on. When I requested a refund for a faulty product it turned out they want me to pay for the tra... See more

Luckily I read the reviews before ordering. I was browsing the reviews on the Ortorex website and noticed that despite searching for lowest rated reviews in the drop down menu, it brought up the sam... See more

Shoes are great, thanks!

Order was made in September for a pair of bike gloves. Website says Ortorex UK? after so many emails no delivery 2 months later. The company is a scam, not based UK, once they have your money that’s i... See more

It’s a scam company they don’t respond to emails bought my item 6th of December 2025 asked for a refund still nothing. Please be careful of Scammers like this Ortorex, DO NOT and l repeat be scammed.

One star is even too much. Horrible horrible company. Don’t bother ordering from them waste of time and money. Shipping times stated on the website is a lie. Items come from china and take forever to... See more

Yet another company pretending to be in the UK and turning out not to be . Then basically holding you to ransom if the item is no good over returns. Offering partial refunds instead of giving a return... See more

Absolutely shocking. Took my money and supplied the wrong item. Customer service is not a service - they just keep trying to make me pay for their mistake and do not take responsibility. Wish I’d read... See more

Bought an Electric Blackhead Remover Vacuum Pore Cleaner. No instructions provided. Had to search on line for how to use it. Tried on 3 people, no effect at all except for bruising. Asked for a ref... See more

Cheap Chinese shoes labeled as Fashion. Advertised as genuine leather, in reality synthetic. Advertised on a Uk site, in case of return the item needs to be sent back to Poland.

Absolutely awful! Do not buy from this company. Wished I had never purchased the humidifier from them ….absolute tat! Cheap and does not work. Will be asking to return and refund but I am not holding... See more

Ordered an Ortorex earwax remover and only received an item (not what I ordered) today (17th Nov). The item received is not what I ordered or what was advertised. Misleading advertising. Have requeste... See more

SSorry, I bought ‘supposedly’ orthohelp slip ons for work… they were bent out shape ( toe sole facing downward)soles are made of foam ( ugh I feel athletes foot coming on… pound shop vibes) and the... See more

After asking for refund as my order from September is not with me. I have asked fir refund many times and all thay said is this email: Hi Yordanka Please note that we’re unable to proce... See more

I ordered foot masks in August, but never received them. The tracking number showed the package was delivered about 250 miles away from my address. The seller told me to find out where the item went... See more

If there had been a ‘zero’ star rating I would have used it! It took forever to receive the item and then it was too small and unsuitable they are telling me I have to pay for registered shipping to... See more

I was just about to buy a coccyx cushion from this company and all the reviews looked good. Came on here to find that the company has an awful rating and that someone had noticed that when searching... See more

DO NOT ORDER FROM THIS COMPANY! It is impossible to return the item, they do not respond and stall the process and then give you an "offer" of only 40% back. "We are sorry that the item did n... See more

Please please don’t fall in a trap like me and order with this company. Never received anything, you email and no one reply’s back, luckily I had paid with my credit card and dispute the transaction b... See more

Awful company shoddy goods, stay away at all costs.I purchased metatarsal pads which fell apart after 3 or 4 times..not fit for purpose and told I can only return or replace them if not worn! This com... See more

One star is too much. PLEASE REPORT TO TRADING STANDARDS. They also advertise on Amazon so I will be reporting them to them also. Do not go near this company. Humidifier arrived late for a present.... See more

Up to now I’ve waited 5 weeks for delivery. In the meantime I’ve ordered elsewhere. I’ve been going back and forward and now they say if I don’t receive item in 60 days they will give a full refund (... See more

Ortorex states it is UK Based. It is from Latvia. Delivery was slow and nose scissors looked like they were a free gift from a Christmas cracker. Absolutely rubbish. SCAM SO BEWARE!!!!

I sent for an Electronic Muscle Stimulator with 10pads. It came but had 4pads so I was going to complain to the company. There is no way I can even get onto the website. The website is clouded over, u... See more