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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The products frequently arrive in perfect condition, often due to secure and meticulous packaging, and the overall quality is highly regarded. The ordering and shipping processes are generally smooth and efficient, with many consumers expressing satisfaction and a desire to order again. However, some customers also noted issues with communication, mentioning slow responses or a complete lack of replies to inquiries. A few people were dissatisfied with orders arriving damaged, with one reviewer describing receiving a product that was not new or was damaged, leading to significant disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction. Many customers express delight with their... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness and... See more

Order

Clients share positive opinions on order. Many customers report that their orders arrived quickly and in... See more

Quality

Customers had positive experiences with quality. Many reviewers report that items arrived in perfect... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and quick... See more

Based on these reviews

Rated 5 out of 5 stars

My order was handled by Allen, Ordered a statue as a gift for someone and it arrived in perfect condition. Admittedly my order took longer than I thought it would have initially having placed it at th... See more

Company replied

Rated 5 out of 5 stars

first time user, ordered something quite big after reading the site was trustworthy and boy do they deliver the process was super smooth, it didn't felt like they left me hanging at any time... See more

Rated 5 out of 5 stars

2B figure arrived safely, in perfect condition. Paintjob was great and sculpting flawless. All parts fit well in a way that hides connections, making assembled figure look fantastic. Whole purchase an... See more

Rated 5 out of 5 stars

At first I was a little suspicious of the website since it can be hard to find vendors who make overseas products available for prices that are not over the top... after doing some research I put my... See more


Company details

  1. Collectibles Store
  2. Anime Club
  3. Art Dealer
  4. Hobby Store
  5. Model Shop
  6. Wholesaler

Written by the company

orzGK – The best one-stop resin statue sharing and ordering service provider! We have cooperated with more than 1000+ resin statue studios and are committed to providing unparalleled collection services to collectors around the world.


Contact info

4.8

Excellent

TrustScore 5 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The quality of the statues is great

The quality of the statues is incredible, shipment is handled very carefully and everything came in tact, packed super well. Customer service is on point, and there is an option to not pay full price on top, but to leave a deposit first to reserve a figure. Which is nice, not having to bear a financial burden at once. All in all, I will consider ordering again.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Genuine Support from Orz <3

I personally purchased a La Signora Statue from them and they send constant updates on either Email or WhatsApp. My package arrived in the time that was provided and in case if an accessory broke, they were able to replace it!

Make sure to record your unboxing so they know your problem!

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Shinano and Musashi figuren

The support agent Lucy did a wonferful work with my figuren that I orders from OrzGK.
I'm really please with how fast I got the figuren ( i live in Sweden)
The quality of the shinano and Musashi figuren blowed my mind.

Thank you Lucy and OrzGK.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great discovery

I discovered the store a little over a year ago. I had some doubts since I'd never bought from them before. Allen was the one who advised me on all my questions and resolved them. Since then, it's been my main shop for buying resins. Any question or problem I've had, Allen has always resolved as quickly as possible and very professionally. I'm delighted with him!

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

My experience was amazing as always!!!

I finally had time to open my "Anonymous Studio - Death Note L Lawliet"... OMG this is awesome!!! My experience was amazing as always... This is not my first statue from OrzGK (I think... the seventh... and it won't be the last 😅) Thanks Allen for the support and advice!!!

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute disaster

Absolute disaster! They want 50$ for a 20$ plushie and they cant even guarantee they ship in my country. When i want to cancel, they say i will only get a 60% refund. Thats robbery!

Dont buy there! They are criminals!

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

The figure I wanted to order was unable to be shipped to me, so I decided to order through OrzGK. Allen helped me through the entire process, and it was the easiest international shipping I've ever experienced! The item arrived in perfect condition due to secure packaging. He even commented on the photos I took of the figure after it arrived! Great experience and I will definitely be ordering through them again.

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Stolen Art and fake figurines

These scammers are selling stolen artworks, refusing to take down the figurine after the original artist asked multiple times to take it down.

Please do not support this store.

The figure in question is the 2B Frieren Figurine, and if they refuse to take it down it speaks loudly about their ethics. You can be assured they are selling many other stolen and bootlegs.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

GREAT EXPERIENCE!

I came upon this website as instructed by a friend who wanted a statue for a gift, asking for my help.

The communication started with Mr Allen and was led by him to the very end. What to say?
GREAT JOB DONE IN EVERY SINGLE WAY 👏👏👏

From the very beginning, Mr Allen was always more than helpful, guiding me trough every step, updating all the time and above all, having patience like we know each other for years.

He did his best for the parcel to be secured tightly,for the item not have any damage while in transit from China all the way to Europe.

And yes, it came in perfect condition, just as wished to be handed over as a gift!

My wholehearted recommendations for this company to any potential buyer. Same I can say for Mr Allen and I am sure all his team, respectfully!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Berserk statue

I had the pleasure to chat wiht Allen, he was really helpful. The order i placed came with many options to choose from for the shipping. The statue came in unharmed, due to the good packaging.
I will buy again if i find another statue i like.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

I bought the Dodomo Makima 1/6 Figure…

I bought the Dodomo Makima 1/6 Figure and it came in great. I had to glue one piece back on but at least it was just the holder for the foot. Allen helped me out and was very helpful all along the way. I previously tried to buy the same figure on Wereanimecollectors but they said it discontinued. Thank you OrzGK for letting me buy this figure.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Allen

Ordering was easy. When the items were ready to ship, I was contacted and provided shipping options. It was easy and handled to satisfaction. Items arrived promptly, safely and in good condition.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Will definitely use again

My assistant, Ella, was very patient even though it was my first time using a service like this and I struggled a bit with whatsapp. Their communication was fantastic, always prompt and helpful. What impressed me the most was how thorough and careful the packaging was - not only did the figurine arrive in great shape, even the box was in perfect condition.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality, smooth experience!

An outstanding shopping experience from the very beginning. The multimonth pre-order process, which started with a deposit in March, finished with a final payment reminder in September, was handled flawlessly. My assigned customer representative was exceptional especially due to clear in communication, and being very outgoing. They kept contacting me about every payment, updates and a lot of stuff you would never expect from your representative, to he point of even giving advices like reminding me that I should record unboxing process incase the figurine arrived broken to save me headache dealing with refunds or replacements. That is a real commitment to customer care.

The figurine arrived in October and it was everything I hoped for. Nicely built piece with an amazing and lovely design. I was impressed by their dedication to package protection. The box it arrived in even had corcens reinforced with plastic to guarantee that figurine had close to zero chance for any damage during shipment.

Honestly, for anyone buying such items like figurines etc.
They've gained my trust and I most likely will be using their services in the future.

Oh yeah, I've been glazing my assigned representative in here, but never mentioned her name. Thank you Ella for an insane help!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

The customer service was super helpful

The customer service was super quick and useful. Ella was the person who assisted me and she was very helpful throughout the process of getting my figurine. The figure itself was perfect on arrival. It was my first time ordering a figure through their website but I'm very satisfied with their customer service and will be ordering from them again in the future.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

The best experience

I received high-quality products, fast shipping, and friendly service. I extend my gratitude to my assigned assistant, Allen. This experience has made me consider purchasing more merchandise.

October 21, 2025
Rated 5 out of 5 stars

A new regular client

They answered rapidly, Ella did a great job, she was really helpful during the whole transaction. The figurine is AMAZING, great quality, the colors are vivid everything is perfect.

October 15, 2025
Unprompted review
OrzGK logo

Reply from OrzGK

We love hearing this! 🙌 Lucy and the whole OrzGK team always do our best to make the impossible possible—so glad you got your figure! Thanks for trusting us and happy collecting! 🎉

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