Osbornes Removals Reviews 

147
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service, punctual and organised, communication was very good. They found us a slot last minute on a day when everyone else was booked up. The 2 guys worked really hard to pack up and move al... See more

Rated 5 out of 5 stars

I can't recommend Osbornes highly enough. The team are all lovely, so helpful and nothing is too much trouble. I've used them in the past and would definitely use them again. Good old fashioned custom... See more

Rated 5 out of 5 stars

Absolutely fantastic service. We were quite stressed on the morning of our move but when the team arrived they immediately put us at ease with their plan of action. They got stuck in at 9am and hardly... See more

Rated 5 out of 5 stars

The experience was great from start to finish, from Debs coming around to quote (and following up promptly) to the team who moved us on the day. The team were on time, friendly, quick, neat and took g... See more

Company details

  1. Packaging Supply Store

Information provided by various external sources

Osbornes Removals Manchester, Sale - A family run local company providing professional house and office moving services to Manchester and surrounding areas. First established in 1920 - Call us for a free quote.


Contact info

4.9

Excellent

TrustScore 5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(147)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have always used Osbornes for all…

We have always used Osbornes for all our home removals as they have always provided us with exceptional service. Our latest move was to temporary accommodation and Osbornes have already been provisionally booked in for our final move early in 2019 using the same team of Mark and Trevor.
Martyn and Debbie Winstanley

October 11, 2018
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

Thank you for your kind review Mr & Mrs Winstanley. Also thank you for being such a loyal returning customer. I will pass on all your kind comments to Mark and Trevor and we look forward to moving you again next year :).

Rated 5 out of 5 stars

Smooth Removal

Such a traumatic time made easier by the three lads that turned up to move us from Manchester to North Wales.
They quickly dismantled the beds and had all the items in the van in double quick time, checking what we were taking from the shed and garden as well as the house.
Would highly recommend this company for your proposedmove

September 19, 2018
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

Thank you for your kind review Mr Johnson.

Rated 5 out of 5 stars

Highly recommended

Professional, friendly and very hard working. Delayed by 3 hours waiting for keys no complaints they just got on with it. Highly recommended.

August 31, 2018
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

Thank you for your review I will pass on to all staff.

Rated 5 out of 5 stars

Couldn't have wished for better

Couldn't have wished for better. Osborne's held a slot open for us as our seller and his solicitor faffed about. We went from exchange to completion quickly (1 week) after much messing about. The lads on the day were brilliant. They grafted non-stop but were also very friendly. Our old house was emptied by noon and we were fully unloaded by 5 in our new house (family of 4 plus pets). Worth every penny (and not the most expensive we got quoted). Highly recommended

August 31, 2018
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

We really appreciate your kind review and all the hard work paid off. Good luck in your new home.

Rated 5 out of 5 stars

Excellent service throughout the day

Excellent service throughout the day. We had to wait for our keys to the property we were moving to until 430pm but this wasn't a problem for them. Lovely workmen, very professional and approachable. Would highly recommend.

August 31, 2018
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

Thank you for your review and we are glad you finally got your keys. We wish you all the best in your new home.

Rated 5 out of 5 stars

Excellent service - highly recommended.

Courteous, professional, good-humoured, and very hard-working! The guys went above and beyond to make the moving days as stress-free as possible. We would have no hesitation in recommending Osbornes Removals to anyone.

August 13, 2018
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

Thank you for your kind review. I am really pleased to hear we were able to make such a stressful time as stress free as we could. Also thank you for recommending our company.

Rated 5 out of 5 stars

Osbornes moved us from Sale to near…

Osbornes moved us from Sale to near Holmes chapel and their team could not do enough for us, extremely hard working, courteous, very professional....really nice, friendly guys! Many people said that moving home can be very stressful, We asked Osbornes to pack all of our fragile items and we are so pleased we did as the care and attention they provided made sure it was virtually impossible for anything to be damaged. Hopefully we will not be moving for a long time however, I would encourage anyone who is moving home (or their office) to consider using Osbornes, I cannot speak highly enough of their service and will be recommending them to anyone who asks.

August 13, 2018
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

Thank you for all your kind comments Mr Hunter. I will pass on your comments to all staff involved in your move. Also thank you for your recommendations we really appreciate it.

Rated 5 out of 5 stars

Absolutely fabulous service

Absolutely fabulous service. From making a booking to moving house.
All staff amazing.
Thank you

August 13, 2018
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

Thank you for your lovely comments.

Rated 5 out of 5 stars

Strongly recommend Osbornes Removals

Strongly recommend Osbornes Removals - from the very first consultation with Kieran it was obvious these knew what they were doing and that if we went with them we wouldn't have any issues. So they weren't the cheapest, but the gut feel we had (in what is a stressful time) is that this would be one area that with Osbornes we would not have to worry about.
Pleased to say we were right - arrived early, incredibly conscientious group of guys who barely stopped for a minute - a real credit to their business. Vehicles were planned and packed to precision proving that they did indeed know what they were doing from that very first consultation. So pleased to say that we got what we paid for and more - don't cut corners with your move, trust these guys and it will be one less thing to worry about.

February 6, 2018
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

Thank you for your kind comments. I will pass onto all the guys involved with your move. Best of luck in your new home :).

Rated 5 out of 5 stars

Without Osborne's we couldn't have …

Without Osborne's we couldn't have managed. No nonsense, 'can do' approach supported by a professional and courteous office staff. I will never move again without them.

January 13, 2018
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

Thank you for your kind review. I will pass these comments on to all our staff. We look forward to hearing from you again, should you be brave enough to move again :).

Rated 1 out of 5 stars

Not particluarly helpful

Not particluarly helpful. Unloaded furniture and packed rooms wherever they thought furniture should go. Biggest issue was they did not place mattress covers and two mattresses got very dirty. really not acceptable. Would not use you again

January 12, 2018
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

We are sorry to hear these comments in regards to our moving service. We have spoken with the staff who have assured me as far as they knew everything went into the correct room and position at your new home. As there were no comments on the job sheet and you never contacted the office we were unaware of these issues.
If you could kindly contact the office we will happily get your furniture moved into the correct room and position and also assess the mattresses so we can arrange for them to be cleaned by a proffessional contractor.
Again we can only apologise for your move experience. This is not how we normally operate and we would like to get this resolved ASAP for you.

Rated 5 out of 5 stars

Excellent

Courteous, helpful and hard working, couldn't ask for more from a removal company.

January 10, 2018
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

Thank you for your kind words. We really appreciate it.

Rated 2 out of 5 stars

Didn't come up to our expectations

Didn't come up to our expectations. We paid for a packing and unpacking service, but there was little unpacking and we were left with a houseful of cardboard boxes all over the place, mostly mislabeled so we are still searching for items over a month after the move. There was also an unacceptably high number of items seriously damaged or broken.

January 10, 2018
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

We are really sorry that you felt our services didnt come up to your expectaions. Unfortunately we never quoted you for an unpacking service which is why we did not undertake your unpacking.
The boxes that our staff did unpack was only to assist you in your move but something they were not contracted to do, which was a kind gesture on their behalf.
As we did pack well over 300 boxes as part of our full packing service and the fact you did move to a much smaller property I can understand the feeling that cardboard boxes are everywhere, but in fairness to our staff they really struggled to fit all your furniture and boxes into your new property.
With regards to your claim about broken and damaged items, we unfortunately have never been informed by your good selves, this is now over a month since we conducted your move. We Therefore could not do anything about this until now. Our terms do clearly state you have seven days to check the condition of all your goods, but we ask that you kindly contact our office so we can assist you in this situation.

Rated 5 out of 5 stars

Excellent service.

Excellent service.

Couldn't fault the timing and ability of the service we received from Osbornes.

Thanks for making the move much less stressful!

January 10, 2018
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

We are so glad we could help you with your move. I will pass on your comments to all staff involved.

Rated 4 out of 5 stars

Would recommend

Would recommend. Removal men took great care with the handling of goods.

January 10, 2018
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

Thank you for all your kind comments. We really appreciate it.

Rated 5 out of 5 stars

The "A Team"

We have used Osborne's a number of times over the last 10 years! Service has always been superb! The guys have all worked extremely hard, with care and courtesy. We would never use anyone else!

September 22, 2017
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

Thank you for returning to Osborne's and all your kind comments.

Rated 5 out of 5 stars

You did a fantastic job

You did a fantastic job. Trevor, Sean and Ryan were great. Extremely helpful, polite and good humoured

September 22, 2017
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

Thank you for your kind comments. I will pass them onto the polite helpful men.

Rated 5 out of 5 stars

Fantastic company with lovely staff

Fantastic company to deal with. Very reassuring in the run up to the move, took a lot of stress out of the proceedings for me. Removal team were lovely - very professional and cheerful, couldn't do enough to help. Have already recommended to several friends.

September 21, 2017
Unprompted review
Osbornes Removals logo

Reply from Osbornes Removals

Thank you for all your recommendations. I hope you are now settled in your new home.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look