This is a breath of fresh air — accounting the way it should be! Questions turn into solutions, almost instantly! No endless emails or tedious calls. Just a chat with a team that's actually focu... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Nothing is too much trouble with the amazing guys at Osome, they are polite friendly and very helpful. They answer your questions promptly and its a pleasure to have them as my accountants I would hig... See more
I want to express my sincere gratitude for the exceptional support I received from Assel throughout my VAT registration process. This was a complex and stressful situation for me, b... See more
They really make a difference and especially when you starting out as a new business. Great support and always there to answer questions and meet in person
Company replied
Company details
- Business Administration Service
- Accountant
- Accounting Firm
- Accounting Software Company
- Bookkeeping Service
- Tax Preparation Software
Written by the company
Osome is a fintech company that automates financial administrative tasks for entrepreneurs — helping them focus on building their businesses and not on boring paperwork. We offer a suite of online services that automate routine admin tasks, such as; bookkeeping and accounting, tax filing, company formation, and registration. We have over 11,000 customers in 15 countries, and our team of over 200 employees is based in Singapore, London, Hong Kong, and Kuala Lumpur.
Contact info
51 Eastcheap, EC3M 1JP, London, United Kingdom
- 020 3318 1326
- sales_uk@osome.com
- osome.com
3.5
Average
655 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shela is as good as always
Shela is as good as always. Everything simplified and can put things to the back of your mind with reassurance Osome streamline everything and help any way they can.
November 27, 2024
Unprompted review
Reply from OSOME
Hi Nick,
Kate here from Osome. We're delighted to hear about your positive experience with our service, and we sincerely appreciate your feedback. Your recognition of Shela's exceptional service means a lot to us. We made sure she received your compliments.
Warm regards,
the Osome team✨
Sometimes Osome app is not working for…
Sometimes Osome app is not working for communication. Kindly update this all the time for better communication.
Thanks
November 19, 2024
Unprompted review
Reply from OSOME
Hi Shaik, thank you so much for taking the time to leave us such a positive review! One of our team members will reach out to you to gather more details on the issue with the chat feature. Your satisfaction is our priority. We truly appreciate your support. Warm regards, the Osome team.
Reply from OSOME
Hello Placinta, we're delighted to hear that you had a fantastic experience with us! Your kind words mean a lot to our team, and they serve as a great motivation to continue delivering excellent service. Thank you for choosing us! Stay Osome!
I received excellent customer service…
I received excellent customer service from Osome and will recommend it 100%. Well done.
November 11, 2024
Unprompted review
Reply from OSOME
Hey Liz, thank you for sharing your positive experience with us! We're so happy to hear that you enjoyed our service. Your satisfaction is what drives us, and we're grateful for the opportunity to serve you. If you ever need anything in the future, don't hesitate to reach out. Warm regards, the Osome team.
No play after you pay
You will pay for company registration with recommendation for a bank. They will send you to a crappy online bank called Airwallex and Airwallex will waste your time. They lose money so often and deletes your company name as payer so payees can't tell who the money comes from. Osome won't help you with a new bank after you pay. Once they take your money, they are gone. To introduce me to a better bank, they are asking for HKD 1200 or else you go find your own banking solution. Other providers do better. Avoid OSOME and Airwallex at all cost!!!
November 11, 2024
Unprompted review
Reply from OSOME
Hi Josiah, we're sorry to hear you're not happy with our service. We take reviews very seriously and we are aware someone from our team is currently in touch with you to hopefully find a speedy solution. Thank you.
Very quick solved my question and gide…
Very quick solved my question and gide me on right direction
November 7, 2024
Unprompted review
Reply from OSOME
Hello Pranav, we're delighted to hear that you had a fantastic experience with us! Your kind words mean a lot to our team, and they serve as a great motivation to continue delivering excellent service. Thank you for choosing us! Stay Osome!
Disappointing Experience with Osome Accounting Software
I regret to say that my experience with Osome accounting software has been incredibly frustrating. After paying £1600, I expected a reliable tool, but I've encountered numerous issues.
Performance: The software is laggy and often unresponsive, making simple tasks feel cumbersome and time-consuming.
Customer Support: Interaction is primarily with chatbots that provide generic answers, leaving me feeling ignored. There's a lack of real human support to address my concerns, which adds to the frustration.
Functionality: The app frequently malfunctions, preventing me from accessing essential information or completing tasks.
Overall, Osome has not met my expectations. I feel let down by the service and support I received and hope improvements are made soon. I dont recommend this to anyone!
November 5, 2024
Unprompted review
Reply from OSOME
Hello Ahmet, we're sorry to hear about your experience with our service. Your feedback is important to us, and we take it seriously. Our team is already in touch with you to find a solution. Thank you for your patience. Best regards, the Osome team.
highly impressed with Osome
I’ve been highly impressed with Osome’s comprehensive business solutions. Their platform is intuitive, making it easy to manage everything from accounting to company incorporation in one place. The team at Osome is responsive and knowledgeable, which has been invaluable for my business. What I appreciate most is their attention to detail and the seamless integration of their services, especially in helping businesses stay compliant without hassle. Osome has significantly lightened the administrative load, allowing me to focus more on growing my business. Highly recommended for entrepreneurs looking for reliable, efficient, and user-friendly support!
October 29, 2024
Unprompted review
Reply from OSOME
Hello Lamine, we're delighted to hear that you had a fantastic experience with us! Your kind words mean a lot to our team, and they serve as a great motivation to continue delivering excellent service. Thank you for choosing us! Stay Osome!
Exceptional Service by Alif at Osome
I can’t express enough how grateful I am for the incredible service provided by Alif at Osome. He truly went above and beyond to handle my accounting needs, making what could have been a stressful process smooth and seamless. Alif's professionalism, attention to detail, and dedication to his clients set him apart. He is truly an expert in his field. If you’re looking for an accountant who genuinely cares about your business and will work tirelessly to get things right, I highly recommend Osome and, specifically, Alif. He is the man for the job! Thank you, Alif, for your outstanding work!
October 28, 2024
Unprompted review
Reply from OSOME
Hey Ernest, thank you so much for your glowing review! We're so happy to hear that you enjoyed our service, and we're especially grateful for your kind words about Alif. We're lucky to have him on our team, and we'll be sure to share your feedback with him. Stay Osome!
I would give 10 stars to the Osome team…
I would give 10 stars to the Osome team if I could. They helped me through my process from step one with absolutely everything, from registering the company to the opening business bank account and VAT request. They are extremely knowledgeable and fast with replying to my messages. I highly recommend them to everyone, I truly don’t have enough words to describe how satisfied I am.
October 25, 2024
Unprompted review
Reply from OSOME
Hi A, thank you so much for taking the time to leave us such a positive review! We're thrilled to hear about your great experience with our service. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We truly appreciate your support. Warm regards, the Osome team.
Quick and accurate service without any…
Quick and accurate service without any issues my company incorporated by OSOME.
Highly recommended
October 18, 2024
Unprompted review
Reply from OSOME
Hey Parvina, thank you for sharing your positive experience with us! We're so happy to hear that you enjoyed our service. Your satisfaction is what drives us, and we're grateful for the opportunity to serve you. If you ever need anything in the future, don't hesitate to reach out. Warm regards, the Osome team.
Very informative and quick responding
Very informative and quick responding. Shela was great
October 17, 2024
Unprompted review
Reply from OSOME
Hello Sj, we're delighted to hear about your positive experience with our service, and we sincerely appreciate your feedback. Your recognition of Shela's exceptional service means a lot to us. We'll make sure she receive your compliments. Thank you for choosing us. Stay Osome!
Very good service!
October 7, 2024
Unprompted review
Reply from OSOME
Hey George, thank you for sharing your positive experience with us! We're so happy to hear that you enjoyed our service. Your satisfaction is what drives us, and we're grateful for the opportunity to serve you. If you ever need anything in the future, don't hesitate to reach out. Warm regards, the Osome team.
Reply from OSOME
Hello Amine, we're delighted to hear that you had a fantastic experience with us! Your kind words mean a lot to our team, and they serve as a great motivation to continue delivering excellent service. Thank you for choosing us! Stay Osome!
Thank you Shela, you are trully Osome!
It is being a pleasure to work with Osome, their team is being a huge help to us and we really appreciate everything they do. Special thanks to Shela, who dedicated extra time to explain details and went the extra mile for us. Thank you!
September 23, 2024
Unprompted review
Reply from OSOME
Hey Alberto, thank you so much for your glowing review! We're so happy to hear that you enjoyed our service, and we're especially grateful for your kind words about Shela! We're lucky to have her on our team, and we'll be sure to share your feedback with her. Stay Osome!
Nica has helped me to resolve my query…
Nica has helped me to resolve my query immediately
September 16, 2024
Unprompted review
Reply from OSOME
Hi Meds Life Care, thank you for your wonderful review! We're thrilled to hear that you had a positive experience with us, and we're especially grateful for your kind words about Nica. We'll be sure to pass along your praise to her. Your satisfaction is our top priority, and we're grateful for your support. Warm regards, the Osome team.
consistently great to work with
consistently great to work with - especially as a new business owner.
September 13, 2024
Unprompted review
Reply from OSOME
Hello, we're delighted to hear that you had a fantastic experience with us! Your kind words mean a lot to our team, and they serve as a great motivation to continue delivering excellent service. Thank you for choosing us! Stay Osome!
They kept us informed very often and…
They kept us informed very often and provide clarification of all our enquires during the process of our closing business account. Very professional and helpful
August 26, 2024
Unprompted review
Reply from OSOME
Hey Heindrich, thank you for sharing your positive experience with us! We're so happy to hear that you enjoyed our service. Your satisfaction is what drives us, and we're grateful for the opportunity to serve you. If you ever need anything in the future, don't hesitate to reach out. Warm regards, the Osome team.
Very easy to speak to someone and get…
Very easy to speak to someone and get the help needed
September 6, 2024
Unprompted review
Reply from OSOME
Hi Lucy, thank you so much for taking the time to leave us such a positive review! We're thrilled to hear about your great experience with our service. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We truly appreciate your support. Warm regards, the Osome team.
Amazing customer service
September 4, 2024
Unprompted review
Reply from OSOME
Hello Sabine, we're delighted to hear that you had a fantastic experience with us! Your kind words mean a lot to our team, and they serve as a great motivation to continue delivering excellent service. Thank you for choosing us! Stay Osome!
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