Osprey Europe Reviews 1,346

Sara answered my query immediately & in a most helpful way. Thank you Sara. Terrific service.

Stephanie gave a helpful information about shipping. I can now be reassured that purchases made from the UK will not be subjected to Import tax for orders over £135 as Osprey also delivery will come from the UK for UK customers.

Sara from customer service was great! Dealt with the issue super quickly and emailed very promptly.

Quick, helpful and detailed answers.
Thank you for your friendly support, dear Sara!

Very quick and kind service, Sara answered all of my questions and I’m very satisfied!
Thank you so much!

Osprey bags are worth their weight in gold. This is a fantastic company that I would recommend to anyone.

The zip broke after a couple of years of use but thanks to Ospreys lifetime guarantee, I posted it to them and they send it back to me fully repaired within 2 weeks. Amazing service. Can't recommend enough.

I put a wrong address on my order but Sara from customer care ensured that the delivery arrived to the right place. She was very helpful and prompt. Thank you Osprey and Sara!

As a self-appointed, undercover Osprey ambassador, I love the brand. So was not disappointed when Sara at Customer Help came back quickly with all the information I needed regarding a raincover for a pack which I had previously purchased. Thank you.

The young woman who resolved my issue restored my faith in this company. Sara went above and beyond, making me feel like a valued customer instead of a faceless number. She is to be congratulated for her grasp of customer service, Osprey is lucky to have such a great staff member.

Very good contact with the support (Stephanie) who was of great help.

Sara from customer support handled my support request in a very professional and friendly matter. Can highly recommend Osprey and their excellent customer support team.

Stephanie in customer services was brilliant. Once she got involved she dealt with my issues and turned my experience from frustrating to resolved promptly.
I was having trouble with returning an item, the website was sending me around in circles, no phone contact help and an email enquiry I did not receive a response to for several days.
Eventually osprey did respond and it took just a couple of emails for Stephanie to resolve things and turn my experience with osprey from poor to good.
Well done Stephanie.
Well done Stephanie.

I am really happy with my purchase. Even though I have not used it yet the material looks impressive. But what has surprised me most is the support team service. I am overwhelmed with Sara’s, constant help and kindness. She’s been an incredible assistant all along with my doubts and concerns regarding other accessories and she’s been unique and genuine.

Wanting Osprey to know I hope they appreciate Sara as much as I did as its because of people like her that brands become good brands. As I said, she’s a real gem to the Osprey Support team.

Best company and amazing packs.

I now have 4 osprey bag and I can honestly say they are, from my experience, full worth the extra money you pay. Granted, I have always been with this brand, however I am a true believer in buy nice or by twice. I've had bags previously from Highstreet retailers that all end up broken and ultimately in landfill. Recently I was using my Talon 33 for a hiking trip and the hiking pole stowage system broke. The bag is around 5 years old and takes a battering, so I'm not surprised that the plastic clip gave way. I message osprey inline with their 'mighty guarantee' and within 5 days I had replacement parts come through in the post, almost no questions asked. Can't really ask for more than that! Make sure you activate your products warranty and I believe they will look after you. Hopefully this positive experience continues going forwards!

I had great help from Carly when I contacted customer services at Osprey.

I got immediate support to my request of registering a new product.
Stephanie was great, as she replied even if I had initially written in Italian.
Turnaround time of my request was just one day from my initial email so that’s great.

Loving my daylite bag. My order was delivered promptly and whilst I haven’t used it yet it looks to be good quality, lightweight and perfect for my travel needs. Stephanie was helpful and efficient dealing with my query. Thank you

After 25 years of buying sports gear, I now have only Osprey backpacks. They have gradually outperformed their competitors IMO.
And they just topped it now with a stellar customer service when the chest strap of one of my backpacks broke.

Sara was very helpful answering my question regarding Mutant pack feature, which was unknown to me. Thanks!