I chanced upon this brand on Instagram and was pretty captivated by their story - mainly using the best ingredients in perfumery. I bought some (Rose and Cashmeran velvet), and I absolutely loved it.... See more
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A friend of mine recommended Ostens as I love trying out smaller in house brands. I didn’t realise that it was primarily appointment only and just buzzed through unannounced in the London showroom. Th... See more
I love this company so much. I’ve tried all their scents, bought two and will definitely save for more. Every one of their perfumes is amazingly gorgeous, original, subtle and memorable. More than tha... See more
Smooth shopping experience and free delivery was a bonus! My samples came in a lovely package with a handwritten note- what a nice personal touch! I've got Jasmine and Patchouli II and both are exquis... See more
Company details
Written by the company
Ostens was born from our desire to create beautiful fragrances, using the world’s finest ingredients in their purest form. Bringing together five of the most celebrated master perfumers, we asked each one to dream big and awaken their imagination without rules or limitations. No brief or budget - just creativity at its best. The result of ripping up the rule book is Ostens – our debut collection of six carefully crafted Eau de Parfums each one inspired by a single raw ingredient. From the natural Rose Isparta to the discovery of molecule Cashmeran Velvet, each fragrance is an authentic expression of talent and creativity unleashed, ingredients in their purest form, combining provenance and beauty for you to discover and fall in love with.
Contact info
New Quebec Street, W1H 7DD, London, United Kingdom
- 02070343410
- hello@ostens.com
- ostens.com
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Rapid delivery and gorgeous candle with…
Rapid delivery and gorgeous candle with strong throw, even when unlit
Fantastic perfume
So easy to order. Speedy delivery. Absolutely fantastic perfume. I came across this brand at the Perfume Show in Barnes earlier this month. So glad I went.
Excellent
Excellent company always respond quickly to any inquiries fast delivery and excellent product
High quality candles
Ostens candles are without a doubt the best quality scented candles I have ever bought. They are long lasting and have a lovely scent. This was my 4th purchase. Delivery is quick and customer service is exceptional. I really need to visit them at Selfridges next time I am in London. I have also bought a perfume from Ostens which is lovely. Not as long lasting as I had expected but still a high quality perfume.
I ordered the discovery size cashmerian…
I ordered the discovery size cashmerian Velvet, I do like the scent but don't love it, I was a little disappointed I couldn't detect a patchouli note within the scent, the sandlewood is the strongest note so far but maybe after another use I will detect the other notes within this perfume. I would try other scents from Ostens
atomiser not working
received the sample in a reasonable time and well packaged. but something wrong with the atomiser that I simply couldn't get the perfume out for testing.

Reply from Ostens
Great to be able to buy sample sizes…
Great to be able to buy sample sizes before committing to full sizes. Fast service and delivery. Beautiful scent
Good fast delivery and the fragrance’s…
Good fast delivery and the fragrance’s are amazing will definitely re purchase
Candle came less than 24 hours of…
Candle came less than 24 hours of ordering. We are a family who purchase expensive candles and Ostend are at the top
Beautiful brand
Beautiful brand, I'm very happy with my perfumes and the overall experience. Thank you!
Arrived quickly
Arrived quickly. I only ordered one sample which wasn't really for me (scents are subjective) but my purchasing experience was positive.
gorgeous end to end experience
The products are absolutely gorgeous, I am addicted to their Jasmine candle and I only want my husband to wear Patchouli II. And the service is incredible, each time I’ve made a note about receiving the product on time for a birthday or celebration, it arrived super smoothly.
Perfect perfume
It was a fantastic service. The perfume arrived the day after I ordered and the postage was free!
The perfume has to be the best Rose perfume I've smelt. Incredible.
Spectacular Candles
When I bought my first Jasmine candle I was blown away by the smell even before it was alight! I have purchased several more since the first because no other candle comes close. Pure magic!
Very happy with Ostens
Very happy with Ostens. Quick delivery, well packaged, beautiful fragrances.
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