Empire Nails London Reviews 62

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The most competent company with very fast delivery every single time and very quick response eaven on WhatsApp if any issues arise. Also the variety of quality products is vast and there is something... See more

Rated 5 out of 5 stars

Very professional shop and quick delivery Very professional, amazing customer service, orders are sent very quickly and well packed. Big variety of products available also very nice gift 🤍. Hi... See more

Rated 5 out of 5 stars

I’ve been ordering from this website for a while now and I’m always impressed with the quality of the products and the fast delivery. Everything arrives well packaged and exactly as described. The c... See more

Rated 5 out of 5 stars

I love the products, were delivered well packed. The only thing I didn’t liked was that I thought that I have been charged with £7 extra as taxes- this was my mistake as I did not read properly all... See more

Company replied

Company details

  1. Beauty Product Supplier

Written by the company

EmpireNails is committed to providing safe, EU certified nail products created with the highest standards in Europe. With over 4,000 products to choose from and the best prices on the market, we make it easy for you to get everything you need for becoming the best version of yourself as a Professional Nail Artist.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

62 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars
Empire Nails London logo

Reply from Empire Nails London

Dear customer , we have tried to solve your issue and offer to send you ONE of your items which was wrong straight away ( and send a courier to pick up the wrong item ) . Unfortunately you did not agree for the wrong product to be picked up and left us without an answer after that ☺️

Roxana Serban,
Director

Rated 5 out of 5 stars

My favourite nail shop

The most competent company with very fast delivery every single time and very quick response eaven on WhatsApp if any issues arise. Also the variety of quality products is vast and there is something for all budgets. I recommend this company 100%

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I’ve been ordering from this website for a while now and I’m always impressed with the quality of the products and the fast delivery. Everything arrives well packaged and exactly as described. The customer service is friendly and helpful, making the whole experience stress-free. Highly recommend for anyone looking for reliable nail supplies!

July 29, 2025
Rated 5 out of 5 stars

QUALITY

Great Purchase!
I bought a nail product and I’m really happy with it. The quality is excellent—very professional and well-made. It looks great, feels durable, and works exactly how I expected. You can really see the difference compared to cheaper products. I’m very satisfied with my purchase.
The quality is excellent, and it works just as described. I'm really happy with my purchase—great value for the price!

June 30, 2025
Rated 5 out of 5 stars

I am very satisfied

I am very satisfied! Contact with the customer at the level of 5 *. Fast shipping. Beautiful gels and thank you for the freebies. I will definitely make a purchase more than once ♥️

April 29, 2025

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