After wife changing her mind I’ve tried to make contact with them to cancel the order but had no response to either say we were to late and items have been dispatched or they will return payment, very... See more
Company replied
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Terrible Contact. Tried to change something on order. then i was told order need to be canceled and re-order again, lady on the phone says she cancel it straight away, and as requested i make another... See more
Company replied
Items were ordered over 2 weeks ago and when questioned about the whereabouts, they still have not been able to give me an answer. Absolutely ridiculous customer service and extreme incompetence on th... See more
Company replied
I ordered and paid for numerous items. Sadly they never turned up. I tried ringing the enquiries numbers. But it was never picked up. I checked the address on Google earth and it shows the UK address... See more
Company replied
Company details
Information provided by various external sources
Full wardrobe gives more joy than therapy :) At Other Eden we offer high quality lingerie and fashion clothing from praised European brands. Like the Garden of Eden we offer abundance. With us you will keep your wardrobe up to date with the latest fashion trends and timeless classics. Wide choice of styles and designs, in addition to the everyday essentials, includes variety of exclusive lingerie, sophisticated bridal lingerie, boudoir and erotic fashion, nightwear, shapewear and trendy swimwear. We offer also stylish accessories that will go well with any outfit such as bags, wallets, belts and cases, as well as, trendy items for the winter season (hats and scarves). We concentrate on broadly defined expansion. We are proud to offer worldwide delivery and reliable customer support in 5 languages - English, German, French, Italian and Spanish. We are here to help you - to answer any questions you may have; to give advice on sizing, measurements, styles; to share our knowledge of our items - to help you decide. Welcome to the Other Eden world !
Contact info
49 Hevea Road, DE13 0SH, Burton-on-Trent
- +44 20 3129 1615
- contact@othereden.co.uk
- othereden.co.uk
1.5
Bad
166 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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To Magdalena a big thank you
I would like to thank Magdalena for all her help, in getting in touch with your supplier and sorting out my order. She was very helpful.
Thank you again Magdalena my girlfriend loves them.
May 16, 2017
Unprompted review
Very good company to deal with
Very good company to deal with , lots of choice . Clothes are on the bigger fitting scale . Overall happy with my purchases
May 10, 2017
Unprompted review
finally I found my perfect bra
finally I found my perfect bra! It's very difficult for me. I want other bras now!!!
April 21, 2017
Unprompted review
I am very satisfied.
I am very satisfied.
I made my order and I received it very quickly.
Everything is perfect.
Thank you Other Eden!
April 21, 2017
Unprompted review
My order was delivered within a week of …
My order was delivered within a week of ordering. I ordered two sizes to be sure and it was exactly as it appeared in the photo. I'm tall so went one size up. Happy customer, thank you.
April 21, 2017
Unprompted review
Reply from OtherEden
Hi Bonny,
Thank you for leaving your feedback. Details of the return process are available on our website (that is easily accessible at all times) in the dedicated section returns http://othereden.co.uk/Returns-chelp-eng-34.html.
In case of any doubts, our customer service team is here to answer any questions.
Monika - Customer Support Supervisor
Other Eden
Value and quality
Fast delivery, Quality products and reasonable prices. Will be using again
April 16, 2017
Unprompted review
Great prices and fast delivery
Great prices and fast delivery, very happy with my purchase, fitted well.
April 11, 2017
Unprompted review
Lovely bras but unfortunately didn't …
Lovely bras but unfortunately didn't fit and had to return but gave me full refund with no problems
April 6, 2017
Unprompted review
Great choice
April 4, 2017
Unprompted review
excellent customer service
April 2, 2017
Unprompted review
Reply from OtherEden
This is Monika - Customer Support Supervisor at othereden.co.uk. Thank you for your feedback - I'm sorry though to hear that you are unsatisfied with our service. Customer's satisfaction is very important for me and our entire OtherEden team. I also tried contacting you via e-mail a few days ago. I would love to hear back from you.
First of all, let me assure you that you can still return your order for a full refund. At OtherEden we offer extended, 30 days goodwill returns policy - this period starts from the date that you received your order. The return process is very simple- no need to print any documents- just send your order back to our registered address.
I can see that you placed your order on Sunday the 19th, and that it was dispatched to you the next working day (Monday the 20th). For our orders we use a third party fulfillment service -Fulfillment by Amazon. They do not allow sellers like us to include any additional materials in parcels that they sent. But thanks to their advanced and high standard service our customers can often benefit from courier services without any additional charge- like in case of your order. Where there any problems with delivery by the courier?
A PDF invoice to your order was sent to you via e-mail on the 20th of March (invoices are usually issued on the same day as dispatch or on the next). We do our best to provide necessary information on how to return items to us on our website (that is easily accessible at all times) in the section returns http://othereden.co.uk/Returns-chelp-eng-34.html. Would it be better if that information would also be included in the e-mail that we send with the invoice? I would really appreciate your thoughts on that.
Please also remember, that our customer support team is always here if you have any questions or problems. We also offer advice when selecting the best possible size. You can contact us easily for example via our on-line chat.
I'm looking forward to your reply.
Monika - Customer Support Supervisor
Other Eden
Will order from again
Fast delivery. Products as stated. Quality/price good. Would recommend
March 31, 2017
Unprompted review
Excellent service
March 30, 2017
Unprompted review
Great!!
Top quality goods. Fast service. Only draw back is postage change each way made my items expensive.
March 27, 2017
Unprompted review
Fabulous
Bought probably a dozen items on behalf of my wife from this company (She picked the items I just did the ordering bit. ) either through Amazon or directly. Been really, really happy. They have all been from one label - Obsession.
Great products, great fit and good customer service whenever we have wanted advice or help. Recommended.
March 15, 2017
Unprompted review
excellent
Excellent quality, very comfortable and extremely stylish
A******
March 13, 2017
Unprompted review
Excellent customer service experiance
Excellent product and impressive delivery experiance
March 10, 2017
Unprompted review
Helpful service received
GOOD PRODUCTS, HAD TROUBLE WITH PAYP AL NOT VERY CLEAR ON WEBSITE BUT LIVE CHAT STAFF WERE VERY HELPFUL AND RESOLVED MY PROBLEM
WOULD RECOMMEND
March 7, 2017
Unprompted review
Fast delivery and good qualty
I ordered some swimming wear from this company. I have to admit that I was worried about the quality of those items since they were so cheap. But after 3 days of making the order I received good quality and unique looking swimwear. Very pleased, will definitely come back for some more.
March 4, 2017
Unprompted review
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