Otovo UK Reviews 59

Easy, simple, straightforward and knowing that I am dealing with a respectable organisation.

They only raised the invoice after the installation was complete. No deposit to pay and the local installers were good too.

Great service from everyone involved. Scaffolding, installation, tel conversation. Could not fault it. If anyone is looking to get solar panels installed with no hassle whatsoever, get it from these guys.

Very good support

I had the best experience ever. Prices and workmanship for top notch. Chris and Lee were very knowledgeable and had ample knowledge.

Otovo gives the best price in the market and services are very good.

I have 2 concerns:
1. To Begin installation after signing the contract on 14th Sep and installation happned only on 18th October
2. Payment mode: only bank transfer was accepted.

When I had credit card offers for 0% APR. I had to pay all from my pocket which is disappointing.

Callum -good electritian and friendly.

Appreciations to the team.

Otovo UK is a remarkable company for the sales for solar panels, batteries and installation. Not once was I asked for any down payment, deposit what's so ever. I am so pleased with the solar panels and batteries and also the service all-round by Sam and Stewart, they were wonderful, it's First Class and not to forget, the price was very reasonable and competitive. The money I'm saving already it's mind blowing and I think It is a brilliant UK company. That's why I give Otovo five stars for their product and services.

Great all round experience from scaffolders, roofers to techy guys

Excellent and professional service with highly skilled engineers. I would highly recommend using Otovo Ltd for all solar panel systems. Dr David Lal

Helpful and explained things brilliantly. Delivered as promised, didn’t want a deposit and the solar panels are producing electricity nicely. I definitely recommend this company- thank you

OTOVA SOLAR PANELS is a great company, I have been informed by various friends. PLUS the lady called SIMENA TACOY is an extremely helpful professional. She goes out of her way to explain and help YOUR NEW & WOULD-BE CUSTOMERS.
She is a vluable asset to OTOVA.

I had a quote through from Otovo and I found them to be honest, straightforward, and easy to chat with. I didn't go through with solar in the end as my house is not a good candidate and they were honest with me about that as opposed to others who seemed to want to sell me a million panels. I'd recommend them.

Very simple hassle free process. Installers fantastic. Product works as promised. would give fives stars but the process of being paid for exporting excess energy is a real headache caused in part by the systems smart meter not being compatible with our energy suppliers needs. What was the point of its installation? At the time of writing we are still not getting any return for excess energy going to the grid.

Don’t use this company. They don’t comply with the minimum standard of TrustMark and RECC to provide a completion date in their contract - they include and use clauses that enable them to wait for the price they provide to become deliverable or you give-up and go elsewhere. Their rigorously checked suppliers ‘let them down’ or ‘rudely’ tell them they are no longer able to do the job. It took 6months for them to install my system. Throughout that period I had to chase-up ‘Dave’ my consultant to find-out what was happening and why my nominated installer hadn’t made contact.
I selected and signed a contract with Otovo UK in December 2022, my decision was based on price, process and installation timeframe. With rising energy costs I wanted my system installed before the start of spring so I got maximum return on my investment from the start. I was told 2 max 3 months to complete the install - that made the latest date for completion 6 March. It was finally installed in the last week of June after 3 escalated complaints and a lot chasing. Using Otovos estimate of up to 94% saving (I had a battery installed with the system) I would have saved £659 just based on my electricity bills for those 3 months, in reality it would have been higher due to the heat wave and the 94% is an annual estimated saving… after admitting there had been ‘repeated delays’ they offered £50 compensation and reminded me their contract states part 3.8.3 of the contract states: "The Customer agrees that in no circumstance Otovo shall be liable for longer than expected installation times“. However, I know of friends who signed-up after I did that had their systems installed - I have been advised that the real reason for the delay is market moved in shortly after I signed the contract and Otovo couldn’t find a subcontractor to complete the work for the agreed price … imagine the reverse, if the customer could get the same thing cheaper and wanted to cancel the contract (of course the contract prevents that).
Update to respond to Otovo’s statement. Yes they offered an option to cancel 3 months after I signed the contract after I contacted them chasing an installation date - I got updated quotes from other providers and the price had increased - I could cancel and pay more. There was no rejection of dates offered in Easter - the 3 to 5 day installation became a request to put scaffolding up for 3 weeks and for me to make myself available completely flexible to allow entry to the house over that period so the subcontractor could ‘squeeze me in’ and due to planned holiday I couldn’t agree … not really the same as declining an installation is it. Trademark (see for yourself) requires a completion date for the delivery of the service - not the same as stating the number of days the work takes from arrival on-site. So to conclude - Otovo will provide a quote that is very competitive now, hope to get a lot of customers in a small area then try to negotiate installation rates that enable them to deliver at the rate they contracted. If they can’t they offer the customer the option to cancel. If the customer declines they continue to schedule and cancel installation dates until the customer cancels or raises a formal complaint.

From start to finish the Otovo folk and their assigned installers for the solar and battery system were flawless. I would and already have recommended them other other people including my own family. Well done Otovo excellent service, thank you

Quick, clear and easy to use company.
The whole process doesn't take long at all, my instalation was completed in a day.
They're professional and helpful and deal with any issues encountered.
They outsource to smaller businesses which can cause delays if they are unable to source products, however the businesses they used for my installation were very efficient, tidy, professional and friendly.

Our electricity supply system is slightly unusual as it is 3-phase and an Economy 7 tariff. We also have some partial tree shading issues. None of this phased Otovo whereas one or two other solar companies had baulked at one of them. Simena at Otovo was very helpful and happily produced and priced a few different solar systems and options for me. In the end I went for 15 panels in two arrays, a 6kw inverter and a modular 5kw battery.
System installed and set up in two days. The installer also pigeon proofed the panels for me, this is not included in Otovo's quote. Some solar installers automatically include it but others don't. I also liked the fact that Otovo only wanted payment after the system was installed.
The only real issue came with the installed FusionSolar smart management system in that its default is it doesn't automatically allow users to set up and adjust time of use settings for the battery, which one might require with Economy 7 or some of the new multi-rate tariffs. However, Ali at Otovo sorted that out for me so I now have full control.
Huawei very quickly answered one or two queries I sent them about their recommendations for charge settings. To deal with the shade issues I have optimisers on each panel.
The system is working really well and I can see via the app what each panel is generating at any instant plus the generation history. SEG tariff now set up though I expect I will add another battery module next year.

Hi, from the first phone call to the panels fitted and up and running, we had fantastic service, i would recommend this company to anyone who is looking to have a system fitted.

Organized, documentary efficiency and workmanship are superior than I expect.

My experience is AmaZing. I had a extremely dufficult And challenging roof. Otovo didnt show any doubt that they would easily compleet the task. Also the service after installation and monitoring were of ecxeptional level. I would reccommend otovo to anybody. Ask for Bas and you will get great insights on the possibilities for your roof

Great professionals, made the installation process clear throughout. Very happy with the system and looking forward to the savings it will provide. Online process a bit daunting at first, but everything went well in every step. Would highly recommend.