ottwaythelabel.com logo
Visit website

ottwaythelabel.com Reviews 308

•
TrustScore 5 out of 5

4.9

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 269 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are thoughtfully designed, well-made, and have a timeless appeal. Many people appreciate the excellent service and the friendly, helpful staff, who create a welcoming atmosphere in stores. Reviewers frequently highlight the exceptional customer service, with staff responding quickly and going above and beyond to assist. However, some customers also noted issues with customer service, citing slow responses and a lack of flexibility when trying to resolve product concerns. A few other people also felt that size guides were inaccurate and that their concerns were not adequately addressed, leading to frustration.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the beautiful, high-quality, and... See more

Staff

Customers consistently note positive experiences with staff, frequently describing them as super friendly,... See more

Quality

Customers consistently report positive experiences with the quality of the apparel and accessories, often... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpfulness and attentiveness of... See more

Customer service

People report positive experiences with customer service, often describing it as beautiful, great, and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the laid back chill vibe of Ottway clothing. I began ordering from Ottway for their style and quality of clothing but soon after I realized they go above and beyond with their customer service... See more

Rated 5 out of 5 stars

If you’re wandering through Byron Bay and believe that style shouldn’t come at the cost of the planet, Ottway the Label Sustainable Fashion is an absolute must-visit. This boutique isn’t just anoth... See more

Rated 5 out of 5 stars

Ottway is a beautiful, clean, vibey, outdoorsy establishment. I wish I could buy one of everything in the store. Rose’s customer service was also top tier. I felt so welcome and the environment was wa... See more

Rated 5 out of 5 stars

First time that I ordered from Ottway (to Canada). Wow - amazing quality, super service - my new favourite store to buy from! Highly recommended. LOVE IT!!! Thank you Ottway-Team!!

Contact info

4.9

Excellent

TrustScore 5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Rose was so helpful and lovely

Rose was so helpful and lovely. Sh helped me find the right sizes and just made want to stay in the shop all day chatting to her .
Love x got the cap and the shorties.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning

Great shop, beautiful clothes and lovely customer service!

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

The lady in the shop that I was…

The lady in the shop that I was speaking to was so lovely. The products in here are amazing. Would highly recommend going in here if your looking for good quality clothes

April 29, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look