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ottwaythelabel.com Reviews 308

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TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 269 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are thoughtfully designed, well-made, and have a timeless appeal. Many people appreciate the excellent service and the friendly, helpful staff, who create a welcoming atmosphere in stores. Reviewers frequently highlight the exceptional customer service, with staff responding quickly and going above and beyond to assist. However, some customers also noted issues with customer service, citing slow responses and a lack of flexibility when trying to resolve product concerns. A few other people also felt that size guides were inaccurate and that their concerns were not adequately addressed, leading to frustration.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the beautiful, high-quality, and... See more

Staff

Customers consistently note positive experiences with staff, frequently describing them as super friendly,... See more

Quality

Customers consistently report positive experiences with the quality of the apparel and accessories, often... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpfulness and attentiveness of... See more

Customer service

People report positive experiences with customer service, often describing it as beautiful, great, and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the laid back chill vibe of Ottway clothing. I began ordering from Ottway for their style and quality of clothing but soon after I realized they go above and beyond with their customer service... See more

Rated 5 out of 5 stars

If you’re wandering through Byron Bay and believe that style shouldn’t come at the cost of the planet, Ottway the Label Sustainable Fashion is an absolute must-visit. This boutique isn’t just anoth... See more

Rated 5 out of 5 stars

Ottway is a beautiful, clean, vibey, outdoorsy establishment. I wish I could buy one of everything in the store. Rose’s customer service was also top tier. I felt so welcome and the environment was wa... See more

Rated 5 out of 5 stars

First time that I ordered from Ottway (to Canada). Wow - amazing quality, super service - my new favourite store to buy from! Highly recommended. LOVE IT!!! Thank you Ottway-Team!!

Contact info

4.9

Excellent

TrustScore 5 out of 5

308 reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces, perfect fit, and such a lovely shopping experience. Rose at the Byron store was an absolute gem, so sweet and helpful.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

I love this brand

I love this brand! It’s beautiful and the fit it’s perfect!!
The girl on the shop is the nicest ever, her name is Rose 💜

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely store

Came into the store and was greeted with a friendly smile. Such beautiful items and very cool vibe. Highly recommend visiting

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Love this shop

Love this shop, tried on quite a few different items. The lady working there was very helpful which I appreciated will be buying again 🙏🏼🤎

March 5, 2026
Unprompted review

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