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ottwaythelabel.com Reviews 308

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TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 269 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are thoughtfully designed, well-made, and have a timeless appeal. Many people appreciate the excellent service and the friendly, helpful staff, who create a welcoming atmosphere in stores. Reviewers frequently highlight the exceptional customer service, with staff responding quickly and going above and beyond to assist. However, some customers also noted issues with customer service, citing slow responses and a lack of flexibility when trying to resolve product concerns. A few other people also felt that size guides were inaccurate and that their concerns were not adequately addressed, leading to frustration.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the beautiful, high-quality, and... See more

Staff

Customers consistently note positive experiences with staff, frequently describing them as super friendly,... See more

Quality

Customers consistently report positive experiences with the quality of the apparel and accessories, often... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpfulness and attentiveness of... See more

Customer service

People report positive experiences with customer service, often describing it as beautiful, great, and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the laid back chill vibe of Ottway clothing. I began ordering from Ottway for their style and quality of clothing but soon after I realized they go above and beyond with their customer service... See more

Rated 5 out of 5 stars

If you’re wandering through Byron Bay and believe that style shouldn’t come at the cost of the planet, Ottway the Label Sustainable Fashion is an absolute must-visit. This boutique isn’t just anoth... See more

Rated 5 out of 5 stars

Ottway is a beautiful, clean, vibey, outdoorsy establishment. I wish I could buy one of everything in the store. Rose’s customer service was also top tier. I felt so welcome and the environment was wa... See more

Rated 5 out of 5 stars

First time that I ordered from Ottway (to Canada). Wow - amazing quality, super service - my new favourite store to buy from! Highly recommended. LOVE IT!!! Thank you Ottway-Team!!

Contact info

4.9

Excellent

TrustScore 5 out of 5

308 reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great store

Great store, amazing trends, can’t wait to put my little girl in some of these clothes!
+ super friendly store staff

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous shop

Gorgeous shop, love the ethic behind the brand, bought a great tee and Rose was lovely to deal with in the Byron store thank you!

August 28, 2025
Unprompted review

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