OUKITEL Reviews 

3,367
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the affordable prices, stunning designs, and the solid build quality of various mobile devices. People find the initial setup process straightforward and note that the large battery life performs exceptionally well for daily tasks. Many users mention that the items are well made and function properly right out of the box. Though some customers also noted severe issues with customer support responses and unexpected product failures. Consumers experienced malfunctioning devices that stopped working completely after a short period of use. Reviewers frequently described unhelpful customer service experiences and difficulties when trying to resolve warranty claims or obtain repairs.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some praising the sturdy build, affordability, and... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the robust build and solid design.... See more

User experience

Customers consistently note negative experiences with user_experience, highlighting software that is... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently reporting frustration and a lack of... See more

Price

Consumers find price to be ambiguous, with strongly contrasting experiences. While some reviewers felt that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Product is excellent , however I received a charger that was not U.K. compatible . So had to order one from Oukitel at my expense ( as I remember over £40 ) my review would have been 5 stars but for... See more

Rated 2 out of 5 stars

Bought a phone through Amazon from Oukitel. All was great, only if the phone would work for a little bit longer as it stopped working - complete brick - in just over a year. I've written an email to t... See more

Rated 2 out of 5 stars

The constantly bouncing Add to Cart button was already annoying me. Then I got interrupted by a phone call while I had the item in my cart. When I finish the call I complete my purchase. Then when I c... See more

Rated 2 out of 5 stars

Somewhat disappointed with my W210 less than a week in... Yes, it is much larger than how it's portrayed on the website. It is also very heavy... These are not my concerns as such... The phone gets... See more


Company details

  1. Cell Phone Store
  2. Electronics Company

Written by the company

Established in 2007, Oukitel is a national high-tech enterprise boasting an advanced and experienced R&D team, a dedicated production crew, and excellent technical services. With a global presence, it has marketed in countries across Europe, Asia, North and South America, and has successfully cultivated over 130 distributors from 60 countries worldwide. Oukitel offers a wide range of services, with its OEM and ODM services extending not only to mobile telecom products but also to vaping and power stations.


Contact info

2.9

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(3,367)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good quality/price ratio

Smartphones with a good quality/price ratio. I have had two smartphones and these have worked well, although their battery failed after two years. A good brand if you are not looking for the best features, but rather a reasonable price.

November 8, 2024
Unprompted review
Rated 1 out of 5 stars

W28E.

W28E.
Not a bad phone, unless you need to use the internet.It will not stay tethered to the internet at all and is extremely annoying.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

So far no issues

So far no issues just had to replace battery because i used it very heavily. Parts are available and relatively cheap, updating phone os is little bit harder but if you are tech savy its doable. You get what you paid for

November 5, 2024
Unprompted review
Rated 4 out of 5 stars

Good quality products

Good quality products that are durable. The smartphones are good value and work well. Good range of items to choose from to suit most people.

March 21, 2024
Unprompted review
Rated 1 out of 5 stars

To whom may concern

To whom may concern: My name Valencia Lindsay. I'm having issues my phone bio menu not letting phone go pass bio menu because manufacturer didn't make phone with bios menus. Thanks

December 31, 2023
Unprompted review
Rated 4 out of 5 stars

Oukitel what's not to like

If I had purchased any my oukitel phones for Thier market specification value I might have been a little disappointed.
I've not purchased one for more than a £ 100 yes that's all.
I've owned top model windows phones ,I phones, Nokia and Samsung and after 24 to 30 months they needed replacing at what cost £ 600 700 800 1000 .
!!!!!!
Research the model u like read reviews take your choice and pay your money
If however you get a duff one order another at the price you could order three and still be quids in oh and all of my oukitel phones have lasted over 24 months
No brainer

October 18, 2024
Unprompted review
Rated 3 out of 5 stars

Didn't expect the Q&A requirement.

The process was acceptable and reasonably easy to use, but the questionnaire slowed the process. Those questions could just as easily been asked in this e-mail. Unfortunately, I felt like I was a prisoner of the questions and could only be released to complete my order when I answered them.

October 13, 2024

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