Robert Oulsnam and Company  Reviews 

1,015
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 245 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, supportive, and professional throughout the entire property buying and selling process. People consistently note that communication is clear, and team members respond promptly to any questions or queries along the way. Clients appreciate the dedicated guidance provided, making stressful situations much easier to manage. Some reviewers were not happy with occasional communication delays, long waiting times, and unhelpful staff interactions during their transactions. A few people also felt that certain team members lacked sufficient property knowledge and were difficult to reach.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and constant... See more

Service

Reviewers highlight positive aspects of service, noting that the team is professional, supportive, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and clear... See more

Response time

People report positive experiences with response time, highlighting prompt communication and fast replies to... See more

User experience

Users describe positive interactions with user experience, noting that the overall process is smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ron conducted our viewing at a property today, they scheduled it last minute to fit in with our schedules. He was personably and answered all our questions to the best of our knowledge. Ouslamns has a... See more

Rated 5 out of 5 stars

We used Oulsnam Estate Agents to sell a residential property. Throughout the process, the sales team were helpful and supportive. The process was quite lengthy but we were kept up to date with devel... See more

Company replied

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied

Rated 5 out of 5 stars

We have recently sold a property through Oulsnam and thought it worthy to note the exceptional service we received from Shelbi, Sara and Karen at the Barnt Green office. From start to finish... See more


Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(1,015)

234 reviews in the last 12 months

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Rated 5 out of 5 stars

Ron was excellent

Ron was excellent. Showed us round the property in a thorough manner & answered any questions we had with no issues whatsover. Thank you Ron👍
Dawn & Steve

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Having moved to Oulsnam from another…

Having moved to Oulsnam from another Agent, we really needed help selling swiftly.
The difference was significantly different from the start with a more personalised tailored approach.
Honestly couldn’t have asked for a more caring team.
Top agents who genuinely care.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Lissie in the Bournville office

Lissie in the Bournville office made the buying process as smooth as possible. Despite many challenges with solicitors etc, she went consistently above and beyond to keep the ball rolling. Thanks again Lissie!

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Diamond service

I can’t thank Shelbi and here team enough for the hard work they put into selling my property. I would certainly with no hesitation recommend Robert Ouslam to any prospective buyers or sellers.
Thankyou once again

Ray Harrison.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Ron conducted our viewing at a property…

Ron conducted our viewing at a property today, they scheduled it last minute to fit in with our schedules. He was personably and answered all our questions to the best of our knowledge. Ouslamns has also sold our property and I'm so glad we've changed to them after a year on the market they were excellent as sellers and buyers.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Barnstaple Green team were professional and helpful

When selling my late father's house, we found the Barnt Green team to be professional, helpful and communication on all matters were prompt and informative.
This review would not be complete without mentioning Sarah (Kirk). Throughout the whole process she was helpful, supportive and easy to talk to. Giving detailed feedback on viewings, useful tips and putting in a considerable amount of effort to ensure the sale went through with her kind and cheerful manner, always returning calls promptly. Due to Sarah the stressful process of selling our old family home was made so much easier.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

It was great to have them all on our side!

We have recently successfully sold our property using the Bournville branch of Oulsnam and the money is now in our bank account.
It sold quickly at a good price. A great start! However, this is just the beginning of the process. It always takes weeks until completion and the sale money is eventually transferred.
However, what stands out for me is the support the staff at the Bournville branch then offered us during this period as they all worked towards an eventual final completion for us.
A group of very pleasant, professional staff kept gently pushing us, kept pushing the other parties, the buyer and even our own solicitors in the sale to encourage and nudge forward the sale towards completion.
At the same time, they kept us constantly up to date with progress, with problems or any actions that we needed to take to move the progress forward.
It was great to have them all on our side!

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic team

From start to finish Oulsnam kings Heath were fantastic in particular Michelle she came to value the house after the death of our parents and it was really sad for us but she was so lovely and sympathetic and a shoulder to cry on.It sold instantly.But it took an awful long time because of the Will and Deputyship problems but Oulsnam liased with the solicitors and kept us updated every step of the way .We can’t thank them enough
Moving forward I wouldn’t hesitate to use Oulsnam in the future
So thank you

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic team

We had a brilliant experience with the Oulsnam Bournville team. The whole team were incredibly helpful and proactive during our sale and purchase, and particular thanks to Anna and Emma who were so supportive and helped us to secure an early viewing on a house we loved and eventually moved into. Great communication, the whole team was a pleasure to deal with from start to finish.

From personal experience estate agents can be frustrating to deal with. Oulsnam are the exception. We couldn't recommend them highly enough.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Jeff Field deserves a mention

Jeff Field deserves a mention, we viewed a property with him this afternoon and he carefully listened to our thoughts and what we were saying about the property and was able to direct us to view another property listed with Oulsnam. We really appreciate this customer service and the personal touch because we are travelling quite a journey to view properties in the Redditch area and it meant we could view a second home today without having to make an additional long journey! Thank you Jeff and thanks for showing us around both houses and for answering all of our questions 😊

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Buying a home can be overwhelming

Buying a home can be overwhelming, but Sarah and her team made it feel easy.
They were supportive, responsive, and so genuinely kind throughout.
Thanks to them, the process was as pain-free as it could be.
I’m so grateful and would 100% recommend them to anyone.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great service , thank you!

Tom was very helpful and efficient. It is the second property that Tom has sold for us and we would not go with anyone else! Great customer service. Thank you so much to the whole team.

August 5, 2026
Unprompted review

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